Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im permanently disabled on a fix income and I use Groupon for their Discounts. Recently, Groupon is refusing to refund purchases made that I am entitled to. I have requested multiple times by email the need to resolve this matter and I’m constantly dismissed! I’m just trying to get what’s rightfully mine. I’ve sent them Proof of pictures of the original purchases with pricing, pictures from my bank account showing refunded amounts, Groupon account showing pre-existing transactions for account credits and they keep saying Everything has been refunded. If I had existing Groupon credits on my account and Made purchases using those credits but later canceled those transactions,I should not only be refunded with my purchase money but also the pre existing credits. Groupon not only didn’t refund my purchase money they wouldn’t give me back my pre-existing credits. In addition to not allowing me to speak to management to get this mater resolved. Till this day no one has called me back. This is very unprofessional to say the least. This has been very troubling and I can’t believe a company like this would be so dishonest. On 2/11/22 I purchased 7 Groupons in which I canceled ALL TRANSACTIONS CONDUCTED. In addition to those transactions I had two pre-existing credits already applied to my Groupon account which were available for immediate use. I have uploaded all documents in question. 1.) One stating the original purchases of 174.75 and 120.91 withdrawn from my bank. 2.) Two Trade-in credits of the pre-existing credits.109.86 before membership discount. 3.) The 7 items purchased on 2/11/22 with their purchase numbers attached. 4.)Pictures of Five transactions that were refunded. 5.) Current Groupon Credits on system. Lower then owed. I made 7 purchases and only 5 refunded. I should have credits should have 9 TRANSACTIONS TOTAL REFUNDED!”

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Posted 4 years ago

“Charges credit cards even when cancelled immediately Refunds the money not to your credit card but to groupon bucks no live customer service only through a chat with automated response made a purchase and cancelled it in 4 minutes was charged in a different currency and now lost money in the conversion 3 agents kept giving automated responses and not helpful at all if there is an error there is not person to talk to Shady business practices with refunds and customer services”

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Posted 4 years ago

“Shocking company, complaints process an absolute joke, I have 10 emails saying the same thing despite then saying they would rectify the problem. Items still not showing as delivered so can't return them yet they keep telling me its passed the 14 day return period. How they know that I have no idea. They steal peoples hard earned money and don't care that the items are not as described. Avoid at all costs”

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Posted 4 years ago

“This company is a scam This company is a scam. They don't allow to leave a review. No refund, constant requests for personal information. Tracking information. They keep millions of customers money to raise interest to earn and no refund. Groupon appoints 3rd party refund company to avoid the scam blame. Should be Groupon sue and to be removed from online market.”

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Posted 4 years ago

“Groupon is a joke. Worst customer service ever. I have had a case open since 2020. If you shop with them it will be at your own risk. If you selling a product you are solely responsible for fixing any issues that may arise!! How you gone say we still working on it. Like for real it's 2022. You've been warned. They lost a valuable customer in me. Oh well”

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Posted 4 years ago

“This is the most crooked company I’ve ever had the displeasure of dealing with. They refuse to refund my money even though they were refunded by the tour operator. All they want to do is steal your money and write endless emails until you get tired. Not worth the trouble. Do anything to avoid”

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Posted 4 years ago

“Groupon is not worth the effort. In your attempt to save a buck, you sacrifice good costumer service and flexibility. Don't fall for it, it's not worth the couple extra dollars. Most recently I purchased a hotel stay, but had to change all my plans due to Covid. I wanted to change my dates for when I was actually there (novel idea, right?!), the hotel was totally cool with it, but Groupon wouldn't budge. Wouldn't change the reservation, wouldn't refund my money. Heck, the airline and car rental combined were more accommodating combined than Groupon. Very disappointed.”

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Posted 4 years ago

“Bad response from customers service and can't find anyone to sour out your returns. The quality of the things you get, are not the quality what you get delivered!!!!! All gone wrong!!!! Lost so much money!!”

Groupon 1 star review on 6th January 2022

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Posted 4 years ago

“They scam companies that sell services like mine and they only pay you if the ticket is not redeemed, so most of the sales they pocket. I would recommend not sell anything with them”

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Posted 4 years ago

“SCAM SCAM SCAM Don't Fall for it!!! I got the the groupon egifter addidas gift card for every $35, gives you $15 bonus card. I received my gift cards and receipt and went to use it and the bonus card said not active, after contacting egifter customer service they said bonus card got expired. There is no expiration date on the receipt or the bonus gift card, I read every tiny prints, but they clearly hide that info. This was my Christmas gift and I was embarrassed by the fact that the person was not able to use his gift card, will not fall for it.”

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Posted 4 years ago

“I purchased a voucher for a hotel suit and put the date I wanted after confirming I noticed the date was changed and the date on the voucher was the same date I booked instead of the following day that I requested. I am not able to speak to anyone on the phone but spoke to someone by chat live who says they are unable to help me. When I called the hotel they informed me that this happens a lot with Groupon and that this issue can be fixed by Groupon . I believe this is a scam so they could retrieve some of the money they have lost during covid.”

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Posted 4 years ago

“I made reservations on the 17th. Check in was on the 18th at 2. I arrived-at 315p with my 8 year old daughter just to be told no vacancies after paying $53 for an Uber.”

Groupon 1 star review on 19th December 2021

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Posted 4 years ago

“Parag Bhargava I ordered tickets for the ideal home show at 7.39pm on Saturday 27th November for Sunday 28th November. I must have by mistake selected 27th and tickets came through and then expired. The show was over at 6pm. When I contacted support, I was told quite clearly, no refund for live events. Even though the event was over that day, Parveen J, who I was chatting too was adamant there was nothing that could be done because of their no refund policy. It doesn't take an idiot to realise a mistake seems to have happened and she even said you may have done it by accident, but they would rather keep my money than issue new tickets or a voucher. Really disappointed with your service Groupon.”

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Posted 4 years ago

“At times Groupn can be good. At other times a complete rip off. Today they have tickets for Beautiful - The Carole King Musical Tuesday, January 18, 2022 · 7:30pm · Van Wezel Performing Arts Hall, Sarasota FL. They specify ROw 28 & the price is $170 PER ticket. I'm even going to include the link as proof. https://www.groupon.com/tpis/deals/c4b459f6-9a4d-44f7-948c-d11a5bcf4e12/booking?option_id=c06762b0-a38e-4e0c-a443-3d2db77f3ca0 Going to the Van Wysel website itself. For the same date/same time performance- Row 28 tickets are $67! per ticket. SAME ROW $Groupon $170.. from the venue $67. https://mpv.tickets.com/?agency=VANV_SNG_MPV&orgid=42849&eventid=3224&_ga=2.14257588.2045131561.1636335776-669289889.1635719042#/event/E3224/seatmap/?seatmapId=1001&selectBuyers=false&minPrice=67&maxPrice=127&quantity=2&sort=price_desc&ada=false&seatSelection=true&onlyCoupon=true&onlyVoucher=false That is a REDICULOUS RIP OFF!!”

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Posted 4 years ago

“I ordered some electric toothbrush replacement heads in August which never arrived. I have emailed the company but with no response. So no item and no refund!”

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Posted 4 years ago

“Groupon will not honor refunds for cancellations even when you are clearly within the cancellation period. Horrible experience dealing with customer service, the worst I have ever experienced. Groupon is a rip off, do business with them knowing you are taking a big risk. I highly recommend that you do business with another company, any company but Groupon.”

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Posted 4 years ago

“Groupon processed my order twice and refused to look into it stating that the terms and conditions states no cancellations. Would definatley not trust this website.”

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Posted 4 years ago

“The company was unable to debit our credit card for,postsge on photos purchased with gift cert.Checked with out bank, no problems there and now we have lost our funds. Contscted Groupon but only got computer generated reply. Concerned this company is not fairdinkum. Do not know who to contact to close the business and merchant facilities down.Many reviewers have had similar problems.”

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Posted 4 years ago

“I purchased Vancouver whale watches in August, for October. The company sent me an email on September end, saying that all adventures were cancelled in October. I request my money back, but the Groupon said they wanna investigation, yes looks like FBI, they said too how the investigation 10 business day. It's expired, still don't see my money. They automatically, without any question, credited some virtual money, but I several times told them how I don't need Groupon anymore. They scam company, plesder stay away from Groupon. Lot of stress, very low quality customer service, if something goes wrong you will never see your money! ”

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Posted 4 years ago

“Total scam and if you are business trying to sign up for groupon please don't unless you want to offer a free service. This company will also hold your money and then take 20% and keep it for themselves. I have nothing but regret for this sorry excuse for a company. Total scam and rubbish.”

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Posted 4 years ago

Groupon is rated 2.0 based on 1,165 reviews