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GSFCarParts.com Reviews

4.5 Rating 58,618 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
8,978
 Metrics Info
4.5
Based on 58,618 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

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J Simpson
Verified Buyer
“Very efficient and helpful good prices too”
Helpful Report
Posted 7 months ago
G Ursachi
Verified Buyer
“Every time they give me wrong peace No go never đź‘Ž”
Helpful Report
Posted 7 months ago
S Clark
Verified Buyer
“Easy to use website everything supplied correctly fast service in branch collected items”
Helpful Report
Posted 7 months ago
P White
Verified Buyer
“Great service, easy to order . Just a great company”
Helpful Report
Posted 7 months ago
S Hind
Verified Buyer
“Still not received my order”
Helpful Report
Posted 7 months ago
Hi Steve, Thank you for reaching out and sharing your concerns. I'm really sorry to hear that you haven't received your order yet. I understand how important it is to get your parts in a timely manner, and I apologise for any inconvenience this has caused. Please know that your feedback is valuable to us, and we will be investigating this matter to ensure improvements are made. If you need further assistance or would like to discuss your situation in more detail, please don't hesitate to contact our customer service team on reviews@gsfgroup.com. Thank you for your patience. Best wishes, Team GSFCarParts.com
Posted 7 months ago
L Rayfield
Verified Buyer
“Used Evri for delivery, slow and no information from them, then found parts were wrong when car was stripped down ready Had to return them to a gsf store and they don’t send them back for a week so have to wait for refund, shocking service”
Helpful Report
Posted 7 months ago
Hi Lindsay, Thank you for taking the time to share your experience. I’m truly sorry to hear about the delays in delivery and the issues with your parts. I understand how frustrating it can be to be left waiting for both your order and a refund. Your feedback is important to us, and we will look into this matter to help improve our services in the future. If there’s anything else we can assist you with, don’t hesitate to reach out to our customer service team. Thank you for your understanding. Best wishes, Team GSFCarParts.com
Posted 7 months ago
T Cleary
Verified Buyer
“Pleasant and polite staff..will use again”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Good fast efficient service as always”
Helpful Report
Posted 7 months ago
B Kaye
Verified Buyer
“just the job”
Helpful Report
Posted 7 months ago
B Anderson
Verified Buyer
“Very helpful”
Helpful Report
Posted 7 months ago
T Petkov
Verified Buyer
“The staff at the counter was one of the most knowledgeable that I've met in a while. Helped me find all variations of parts that I need while maintaining high customer service level. Very pleasant experience”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Excellent selection of parts. Always go with Delphi parts (3 year warranty), which are OEM quality. Very reasonable price. Good quick service from GSF.”
Helpful Report
Posted 7 months ago
O Cristian
Verified Buyer
“my order was delivered on time. Cra battery was new.”
Helpful Report
Posted 7 months ago
O Brooks-Almond
Verified Buyer
“Very quick delivery, easy to see it was the correct one on Web site, came well packaged”
Helpful Report
Posted 7 months ago
A Kellam
Verified Buyer
“Very pleased with the service, highly recommended đź‘Ť”
Helpful Report
Posted 7 months ago
T Watts
Verified Buyer
“Bought a battery for my wife's car, best price I found, ordered on click and collect and was all ready when I got there. Great price and service”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“If you want to shop in store don't bother. Went online to check availability of part's however I was unsure of the fitment details so I thought I would be better off going in store how wrong was I. Had to wait 20 minutes just to speak to someone at the desk plenty of people joking around in the background just no one willing to serve at the desk when someone did finally come out. I asked for the things I needed they wanted double the price that I was quoted online when I pointed this out to the person behind the counter he said that was the price and he couldn't match the online price in store. So I had to go out to the car park order the parts online wait an hour then go into store to collect the parts and pay for them. So in summary if you need to use the store to confirm fitment unless you want to be ripped off you will still need to order online, best thing is when you do order them online for collection you still can pay in store and you still have to wait while they go and pick it from the shelf. To all other customers at gsf even there trade customers with accounts that use the counter in store you are being ripped off I know this as a trade customer came in and ordered the one of the same items I had just brought online and he paid just under double the online price.”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback, though I'm sorry to hear about your in-store experience. We strive to provide a seamless shopping process, both online and in-store, and it’s clear we missed the mark during your visit. I understand how frustrating it is to deal with pricing discrepancies and lengthy wait times. Your comments about the service you received will be shared with our team as we always look for ways to improve. Please know that we are here to help, and if there's anything more we can do for you, don’t hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com
Posted 7 months ago
M Leach
Verified Buyer
“Good service”
Helpful Report
Posted 7 months ago
S Nallapaneni
Verified Buyer
“Really nice thanks”
Helpful Report
Posted 7 months ago
R Baker
Verified Buyer
“Good price, good product, easy to order”
Helpful Report
Posted 7 months ago
GSFCarParts.com is rated 4.5 based on 58,618 reviews
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