GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,530 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost parcel”

Helpful Report

Posted 1 week ago

“Item was ordered 2 ago and nothing has arrived”

Helpful Report

Posted 1 week ago

“I ordered a battery and it was to be delivered between the second and fourth of October and it wasn’t delivered until the sixth and that was after I spent hours on the phone trying to speak to someone. I would have to be desperate before I ordered anything on line from GSF. A very dissatisfied customer.”

Helpful Report

Posted 1 week ago

“Parts ordered using the GSF website were found to be the wrong ones after the work on the vehicle had made it unroadworthy. My phone calli was dealt with in a very off-hand fashion - almost implying it was my fault for using your website. The correct replacement was delivered to you the next day but this meant I had o makea second journey to collect and pay the full price for the correct part. I will not be using GSF again.”

Helpful Report

Posted 1 week ago

“Sent some parts, still waiting for rest , service poor”

Helpful Report

Posted 1 week ago

“Ordered 2 items on line, received notification they were ready for collection ! When I arrived they could only find 1 off . Whats the point of ordering in advance ? To confirm everything is ready for collection and then having to make another trip to collect the missing items would have appreiciated being informed at the time only 1 off would be available so I could make other arrangements.”

Helpful Report

Posted 1 week ago

“Very slow and incompetent staff on the till,super slow que of 3 people took 30 minutes ,gotta get the guy proper training specially how to operate the computer”

Helpful Report

Posted 1 week ago

“The parts & ordering were good, the service in the shop is awful. I waited 25 minutes to collect my order. It’s not the people in the shops fault but they are so under staffed. If I hadn’t paid for my order I would have walked out.”

Helpful Report

Posted 1 week ago

“Ordered a part incompatible with my car due to their web error. Sent email th them, no reply after a few days. Still waiting. and returned to their store. still waiting for the refund. Very poor service”

Helpful Report

Posted 1 week ago

“The audacity of asking for a review when its been a week and I still don't have my parts”

Helpful Report

Posted 1 week ago

“Not happy, wrong fuel filter supplied ( store supplied a fuel filter with a similar part No. ) . This cost me time and an additional 20 miles of driving, so no saving made using GSF. Staff did not care or say sorry”

Helpful Report

Posted 1 week ago

“I Paid £7.95 extra for 24H next day delivery but the parts did not arrive, When I phoned next morning the person said " As a gesture of goodwill they will refund the £7.95" Well you could hardly keep the extra money I paid could you. Please stop using DPD.”

Helpful Report

Posted 1 week ago

“Parts never came all together took longer as order never got sent out Even had at local store”

Helpful Report

Posted 1 week ago

“Utterly disgusted. Paid extra for next day delivery as we were stuck with a broken down vehicle. Delivery didn't arrive. At 4.30pm I called to ask when my delivery would arrive to be told ' oh yeah there's been a problem with our warehouse. It'll be dispatched tomorrow.' They refunded the delivery charge but it still isn't good enough. Next day means next day and if I hadn't called to check we'd have been none the wiser Certainly won't be using them again and I wouldn't recommend them either Very disappointing”

Helpful Report

Posted 2 weeks ago

“The wiper blades are too short for my car. The wrong size is being sold”

Helpful Report

Posted 2 weeks ago

“Ordered online, emailed saying to collect the same day I gave it till the Monday to make sure part was there. Got there. It wasn't there... I then came back later that evening, the part was there, took it home and it was the wrong item so had to go back and get refunded. The lady who served was very helpful, but by the sounds of it, these mistakes happen alot, I've had a couple issues before with GSF and likely be last choice next time I need anything”

Helpful Report

Posted 2 weeks ago

“I'm yet to receive my car battery. I ordered online and nothing said it couldn't be delivered but DHL seemingly won't deliver it. I've heard nothing from GSF and will have to contact them Monday to figure out what's happening as my car is off the road.”

Helpful Report

Posted 2 weeks ago

“Ordered a part from the website. Still waiting no tracking available phoned them they emailed there supplier phoned them 6 hours later as still not had any updates.. shocking service”

Helpful Report

Posted 2 weeks ago

“Not replying to messages”

Helpful Report

Posted 2 weeks ago

“Ordered a tool and had to pay for express delivery as this was the o ly option on the website. This was on the 19th September, we are now 3rd October and still no sign of the tool.”

Helpful Report

Posted 2 weeks ago

GSFCarParts.com is rated 4.5 based on 57,530 reviews