GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,614 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part arrived poorly packaged and broken. I have sent several emails asking to return for a refund and all have been ignored.”

Helpful Report

Posted 1 week ago

“Put your reg in and they still send wrong parts”

Helpful Report

Posted 1 week ago

“I cancelled my order an hour after placing it. The items were dispatched anyway. I returned them in store and was told they cannot process refunds in store (what business with 190 stores can’t perform this basic function?) The item then vanished into the ether between the store and their warehouse and I’m having to fight for a refund. Avoid this place and shop at a business that isn’t completely dysfunctional.”

Helpful Report

Posted 2 weeks ago

“Wrong air filler when I serviced had to have the car off the road for an extra day not pleased. And then had to put the old one back in just to get back on the road.”

Helpful Report

Posted 2 weeks ago

Hi Kashif, Thank you for your feedback, and I’m really sorry to hear about the issue with the air filler that caused your car to be off the road. I can understand how frustrating this must have been for you. Ensuring our customers receive the right parts is a top priority, and I regret that we fell short in this instance. Your experience is important to us, and I will share your comments with our team to help us improve our processes. If you'd like further assistance or to discuss this matter, please don't hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Give me wrong parts !”

Helpful Report

Posted 2 weeks ago

Hi Marius, Thank you for your feedback, and I'm really sorry to hear that you received the wrong parts. I completely understand how frustrating this situation must be for you. We strive to ensure accuracy with our orders, and it’s disappointing to learn we didn't meet your expectations this time. Your comments are important to us, and I will definitely share them with our team to help us improve. If you would like assistance or to discuss this matter further, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Wrong parts supplied, when returned for correct ones I was not allowed to swap directly for correct parts”

Helpful Report

Posted 2 weeks ago

Hi Paul, Thank you for your feedback, and I’m really sorry to hear that you received the wrong parts. I understand how frustrating it must be to not be able to directly swap them for the correct ones. We aim to create a seamless experience for our customers, and I'm disappointed that we didn't meet your expectations this time. Your comments are very important to us, and I will ensure they are forwarded to our team for improvement. If you'd like assistance or to discuss this matter further, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Sent the wrong parts”

Helpful Report

Posted 2 weeks ago

Hi Reece, Thank you for your feedback, and I'm very sorry to hear that you received the wrong parts. I completely understand how frustrating this experience must be for you. We strive to ensure accuracy with orders and it’s disappointing to hear we did not meet your expectations. Your comments are important to us, and I will be sure to pass them along to our team to help improve our processes. If you’d like assistance or would like to discuss this further, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Good Service”

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Posted 2 weeks ago

“I ordered my parts online. Put the Registration number in and selected parts, I asked the online messager too, to confirm correct parts. Parts came promptly and now I'm stuck with useless parts that doesn't fit my car. Rang up store and they said nothing you can do but come in store. I work 6 days a week and due to my hours can't get to store. So thanks for nothing. Online shopping is for convenience. Get it right!!!”

Helpful Report

Posted 2 weeks ago

Hi Jamal, Thank you for your feedback, and I’m truly sorry to hear about the trouble you’ve experienced with your order. It’s frustrating to receive parts that don’t fit. We aim to make online shopping as convenient as possible, so I understand how disappointing this must be for you. Your concerns will be communicated to our team to improve our service moving forward. If you need any further assistance or would like to discuss this issue more, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Working with Fred Mercy was a game changer. They earned my trust quickly with their professionalism and results. If you need someone dependable for fund recovery, look no further.”

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Posted 2 weeks ago

“I ordered a pair of rear discs for my Peugeot, and the system loaded pads to my basket as well, I assumed they were rear pads. Within a minute or so after paying, I checked the order and found that front pads not rears had been loaded to the order. I immediately called GSF, and asked them to ammend this, but was told it was too late, and front pads was what I was getting, and that I could send them back for refund or exchange. With return postage for the pads and their replacements at roughly £9.00, plus my time packing and posting, it makes for a dear set of rear pads. What annoys me is thatthey could easily have ammended the shipment....they just couldn't be bothere! So, they've lost a customer.”

Helpful Report

Posted 2 weeks ago

Hi Peter, Thank you for sharing your experience, and I’m truly sorry to hear about the mix-up with your order. I understand how frustrating it can be to receive items that are not what you expected, and I apologise for any inconvenience this has caused. We strive to provide excellent service and I regret that we fell short this time. Your feedback is crucial, and I will ensure it is communicated to our team to improve our processes in the future. If there's anything else we can assist you with or further discuss, please reach out to our customer service team. Thank you for your understanding. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Every time they give me wrong peace No go never 👎”

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Posted 2 weeks ago

“Still not received my order”

Helpful Report

Posted 2 weeks ago

Hi Steve, Thank you for reaching out and sharing your concerns. I'm really sorry to hear that you haven't received your order yet. I understand how important it is to get your parts in a timely manner, and I apologise for any inconvenience this has caused. Please know that your feedback is valuable to us, and we will be investigating this matter to ensure improvements are made. If you need further assistance or would like to discuss your situation in more detail, please don't hesitate to contact our customer service team on reviews@gsfgroup.com. Thank you for your patience. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Used Evri for delivery, slow and no information from them, then found parts were wrong when car was stripped down ready Had to return them to a gsf store and they don’t send them back for a week so have to wait for refund, shocking service”

Helpful Report

Posted 2 weeks ago

Hi Lindsay, Thank you for taking the time to share your experience. I’m truly sorry to hear about the delays in delivery and the issues with your parts. I understand how frustrating it can be to be left waiting for both your order and a refund. Your feedback is important to us, and we will look into this matter to help improve our services in the future. If there’s anything else we can assist you with, don’t hesitate to reach out to our customer service team. Thank you for your understanding. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“If you want to shop in store don't bother. Went online to check availability of part's however I was unsure of the fitment details so I thought I would be better off going in store how wrong was I. Had to wait 20 minutes just to speak to someone at the desk plenty of people joking around in the background just no one willing to serve at the desk when someone did finally come out. I asked for the things I needed they wanted double the price that I was quoted online when I pointed this out to the person behind the counter he said that was the price and he couldn't match the online price in store. So I had to go out to the car park order the parts online wait an hour then go into store to collect the parts and pay for them. So in summary if you need to use the store to confirm fitment unless you want to be ripped off you will still need to order online, best thing is when you do order them online for collection you still can pay in store and you still have to wait while they go and pick it from the shelf. To all other customers at gsf even there trade customers with accounts that use the counter in store you are being ripped off I know this as a trade customer came in and ordered the one of the same items I had just brought online and he paid just under double the online price.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback, though I'm sorry to hear about your in-store experience. We strive to provide a seamless shopping process, both online and in-store, and it’s clear we missed the mark during your visit. I understand how frustrating it is to deal with pricing discrepancies and lengthy wait times. Your comments about the service you received will be shared with our team as we always look for ways to improve. Please know that we are here to help, and if there's anything more we can do for you, don’t hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Generally good, but not this time. The confirmation email said to collect by 26th May, I turned up on 23rd May and it had already been returned. I was not pleased.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback, and I’m sorry to hear about your recent experience with us. I understand how frustrating it must be to find that your order was returned before the expected collection date. We strive to keep our customers informed, and I regret that we fell short this time. Your comments are important to us and will help us to improve our service. If you have any further questions or need assistance, please reach out to our customer service team. Thank you for bringing this to our attention. Best regards, Team GSFCarParts.com

Posted 2 weeks ago

“How is possible to order a part wich is show you is fit to you're vehicle and after don't fit??? Is look like is fit??? I need a answer”

Helpful Report

Posted 3 weeks ago

Hi Ionut, Thank you for your feedback, and I’m really sorry to hear that the part you ordered did not fit your vehicle as expected. I completely understand how disappointing this must be for you. We strive for accuracy in fitting parts for our customers, and it's frustrating when we don't meet those expectations. Your comments are valued, and I will definitely share them with our team to help us enhance our processes. If you need any further assistance or wish to discuss this matter, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Kind regards, Team GSFCarParts.com

Posted 2 weeks ago

“I recieved email to pick my item but when I came they said it be tomorrow 10 am is in I went 10 am they said be in after weekend not good service”

Helpful Report

Posted 3 weeks ago

Hi Khosro, Thank you for your feedback, and I'm really sorry to hear about the misinformation regarding your item pickup. I understand that this can be very frustrating, and we strive to provide clear communication to all our customers. Your experience is important to us, and we will review our processes to ensure this doesn’t happen again. If there's anything else you'd like to discuss or further assistance you need, please feel free to reach out to our customer service team on Reviews@gsfgroup.com. Thanks for your understanding, and we hope to serve you better in the future. Best regards, Team GSFCarParts.com

Posted 3 weeks ago

“Overpriced parts and very often they give wrong parts even they ask about reg plate”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your review, and I’m sorry to hear that you found our parts to be overpriced and encountered issues with incorrect items being provided. We strive to match the right parts to our customers’ needs, and it’s concerning to know that we missed the mark in this instance. Your feedback is valuable, and I’ll ensure it’s shared with our team to help improve our processes. If you have further concerns or need assistance, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best regards, Team GSFCarParts.com

Posted 3 weeks ago

“Delivered the wrong car battery & would not pick up for exchange had to drive 30 mins to return it. Will never use again”

Helpful Report

Posted 3 weeks ago

Hi Mark, Thank you for your feedback, and I’m truly sorry to hear about the mix-up with your battery and the inconvenience of having to return it. We understand how frustrating this situation can be, and we aim to provide seamless service to all our customers. Your comments are important to us, and we will review our processes to help prevent this from happening in the future. If you would like to discuss your experience further or require any assistance, please don’t hesitate to reach out to our customer service team reviews@gsfgroup.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warmest regards, Team GSFCarParts.com

Posted 3 weeks ago

GSFCarParts.com is rated 4.5 based on 55,614 reviews