GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,507 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent some parts, still waiting for rest , service poor”

Helpful Report

Posted 1 week ago

“Ordered 2 items on line, received notification they were ready for collection ! When I arrived they could only find 1 off . Whats the point of ordering in advance ? To confirm everything is ready for collection and then having to make another trip to collect the missing items would have appreiciated being informed at the time only 1 off would be available so I could make other arrangements.”

Helpful Report

Posted 1 week ago

“Very slow and incompetent staff on the till,super slow que of 3 people took 30 minutes ,gotta get the guy proper training specially how to operate the computer”

Helpful Report

Posted 1 week ago

“The parts & ordering were good, the service in the shop is awful. I waited 25 minutes to collect my order. It’s not the people in the shops fault but they are so under staffed. If I hadn’t paid for my order I would have walked out.”

Helpful Report

Posted 1 week ago

“Ordered a part incompatible with my car due to their web error. Sent email th them, no reply after a few days. Still waiting. and returned to their store. still waiting for the refund. Very poor service”

Helpful Report

Posted 1 week ago

“The audacity of asking for a review when its been a week and I still don't have my parts”

Helpful Report

Posted 1 week ago

“Not happy, wrong fuel filter supplied ( store supplied a fuel filter with a similar part No. ) . This cost me time and an additional 20 miles of driving, so no saving made using GSF. Staff did not care or say sorry”

Helpful Report

Posted 1 week ago

“I Paid £7.95 extra for 24H next day delivery but the parts did not arrive, When I phoned next morning the person said " As a gesture of goodwill they will refund the £7.95" Well you could hardly keep the extra money I paid could you. Please stop using DPD.”

Helpful Report

Posted 1 week ago

“Parts never came all together took longer as order never got sent out Even had at local store”

Helpful Report

Posted 1 week ago

“Utterly disgusted. Paid extra for next day delivery as we were stuck with a broken down vehicle. Delivery didn't arrive. At 4.30pm I called to ask when my delivery would arrive to be told ' oh yeah there's been a problem with our warehouse. It'll be dispatched tomorrow.' They refunded the delivery charge but it still isn't good enough. Next day means next day and if I hadn't called to check we'd have been none the wiser Certainly won't be using them again and I wouldn't recommend them either Very disappointing”

Helpful Report

Posted 1 week ago

“The wiper blades are too short for my car. The wrong size is being sold”

Helpful Report

Posted 1 week ago

“Ordered online, emailed saying to collect the same day I gave it till the Monday to make sure part was there. Got there. It wasn't there... I then came back later that evening, the part was there, took it home and it was the wrong item so had to go back and get refunded. The lady who served was very helpful, but by the sounds of it, these mistakes happen alot, I've had a couple issues before with GSF and likely be last choice next time I need anything”

Helpful Report

Posted 2 weeks ago

“I'm yet to receive my car battery. I ordered online and nothing said it couldn't be delivered but DHL seemingly won't deliver it. I've heard nothing from GSF and will have to contact them Monday to figure out what's happening as my car is off the road.”

Helpful Report

Posted 2 weeks ago

“Ordered a part from the website. Still waiting no tracking available phoned them they emailed there supplier phoned them 6 hours later as still not had any updates.. shocking service”

Helpful Report

Posted 2 weeks ago

“Not replying to messages”

Helpful Report

Posted 2 weeks ago

“Ordered a tool and had to pay for express delivery as this was the o ly option on the website. This was on the 19th September, we are now 3rd October and still no sign of the tool.”

Helpful Report

Posted 2 weeks ago

“Took to long to come and had to ring to see what was happening with my order”

Helpful Report

Posted 2 weeks ago

“Ordered 3 items that they say fitted my car, at least 2 were wrong. Their customer service email linked on the website autoreplys as unmonitored. Had to drive to a store. Then you fill paper, literal paper, form that gets sent to head office. They then refund you in 14 days. What a waste of everyone's time and money.”

Helpful Report

Posted 2 weeks ago

“Ordered online and received a msg to confirm order was ready for collection. Sent somebody to collect it and pay. Only to be told it was arriving a few hours later. I returned to the store and there was a massive queue and only one person serving! When I eventually got served I was told he didn’t know if it was in then after another ten minutes of waiting I finally got what I came for. Only to be questioned if I had paid. Altogether it wasn’t a good service and if I had known I would have gone elsewhere and won’t be returning in the future. I also didn’t receive a VAT receipt”

Helpful Report

Posted 2 weeks ago

“Where to start... So I ordered a starter motor on 24/09/2025 and paid £5.99 for next day delivery. The order was cancelled a few days later with no explanation or email to notify me. I then ordered another part as I thought it might be out of stock so went with another brand (again paid £5.99 ndd). I rang the day after to explain that I hadnt had a dispatch email and they said there was an issue on their system and checked if the item was in stock which it was then said she'd manually rebook delivery (said id receive within 2 days) and she said she would refund the delivery fee (never received it). I rang again next day as still no dispatch email and the man said the same thing about he'll rebook delivery and it'll be sent out that day. Rang later again that day to see if been dispatched they said no but it's processed and will be sent out later today. I have woken up today to see the orders been cancelled on my clear pay as i paid through this. Where's the £80+ I already paid as I need to order another part elsewhere as I'm desperate for my car to be fixed as I use it for health reasons. (I'm sure I stated this on the phone but not 100%). I can't cope with this and will be making a formal complaint today. Also Natalie from the online chat asked if I wanted a refund or to rebook the delivery which I replied rebook. It was still cancelled”

Helpful Report

Posted 2 weeks ago

GSFCarParts.com is rated 4.5 based on 57,507 reviews