GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,297 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Portsmouth branch! These people keeps messing you about! First they said order online then wait 5mins to pick up. So I did ordered online (Thursday), then says I have to come back tomorrow to pick up. I was not able to pick up the next day through to the weekend (they're closed Sunday) as I was away. Phoned Monday to check if items still on site (shop) to be picked up, was told yes. When I arrived at the shop to pick it up, I was told items not there and I have to come back again tomorrow! The person I talked to (didn't get his name) even told me "what's wrong with coming back tomorrow" whilst laughing. Extremely apalled by this behaviour! Never again! I will definitely spread the word with my family and friends so they don't get the same treatment!!!”

Helpful Report

Posted 3 weeks ago

“Very disappointed, purchased part to fit my honda before going on holiday, and found out at 5.15 on a Friday that one of the parts given, even though I had telephoned and given all the details was for a Nissan and not a honda. Tried to telephone but no one would answer. They got the other part right.? Had to delay my holiday until I could get the correct part. Very disappointed with the service.”

Helpful Report

Posted 3 weeks ago

“Still haven't got my order because Evri lost it.Had to buy elsewhere and won't be using again”

Helpful Report

Posted 3 weeks ago

“2/3 days post... Took over a week”

Helpful Report

Posted 3 weeks ago

“Incorrect part specified and delivered”

Helpful Report

Posted 3 weeks ago

“The language coming from the female manager was shocking, very unprofessional. The man that was serving that was very helpful, he couldn't do enough. The manager had him running around all over the place.”

Helpful Report

Posted 3 weeks ago

“Gave me the wrong brake pads even with the reg put in. Wasted 3 days without a car because of that”

Helpful Report

Posted 4 weeks ago

“Advertise battery on website with an output that isn’t the same as they supplied me with when I got home I noticed this and was told when I complained it must just be an error on the website , would not of bought if I had known : con artist”

Helpful Report

Posted 1 month ago

“Beware,they add £5 to your purchase without telling you.They took money from me for a charity they support without asking my permission.I will never shop there ever again.”

Helpful Report

Posted 1 month ago

“Didn't arrive and had to ring customer services to ask why, didn't get told why, 1 week later still waiting for refund to buy somewhere else”

Helpful Report

Posted 1 month ago

“Absolutely shocking, got confirmation part was in stock. Arrived and it wasn't. Was then told I'd have to have a different one that cost more and wouldn't honour the price the original was miss sold at.”

Helpful Report

Posted 1 month ago

“Delivery was soo late”

Helpful Report

Posted 1 month ago

“Terrible experience...... Ordered 3 items last Friday and the products were supposed to be delivered on Monday. However they decided to deliver next day I to my surprise they only sent 2 items and the box wash smashed and ripped after several attempts for 2 days to reach customer care team they came back with the excuse the merchant hasn't sent them and Will get it on Tuesday. Here I am waiting and another Friday has arrived not received my product yet. The courier they chose don't follow any instructions and makes false attempts of delivery with no way to contact the courier service. I am kicking myself for ordering from them.”

Helpful Report

Posted 1 month ago

“Waiting collection of part wrong delivers part no on site wrong part delivered wrong still waiting collection for return.”

Helpful Report

Posted 1 month ago

“Ordered item showing in stock. Paid then waited for shipping. Email recorded stating dispatched.. message from DPD saying awaiting collection.. after 5 days rang to to told would be delivered next day. Rang again- to be told was out of stock! Very annoying will not use again”

Helpful Report

Posted 1 month ago

“Quoted £75 online Got charged £107 at the shop in duckinfield Took them ages to sort #amatuers”

Helpful Report

Posted 1 month ago

“The parts are fine but service is poor. What is the point of doing click and collect to then stand in a queue for 20+ mins to collect it. There should be two people, one doing click and collect and the other answering quieres. Very ridiculous esp when someone is literally trying to collect something to bring their car back to the garage. I even called the office whilst standing in the queue & was told I would just have to wait. Terrible service”

Helpful Report

Posted 1 month ago

“Poor customer support. Not recieved my item”

Helpful Report

Posted 1 month ago

“Nightmare. Part didn’t arrive and I had to chase twice. Part still not here”

Helpful Report

Posted 1 month ago

“I was in the shop 5:22pm the shop is open until 5:30pm your employee told me through the window to come back the next day I don't live in basingstoke I have 20 minutes waste of my time”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 56,297 reviews