GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,513 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start... So I ordered a starter motor on 24/09/2025 and paid £5.99 for next day delivery. The order was cancelled a few days later with no explanation or email to notify me. I then ordered another part as I thought it might be out of stock so went with another brand (again paid £5.99 ndd). I rang the day after to explain that I hadnt had a dispatch email and they said there was an issue on their system and checked if the item was in stock which it was then said she'd manually rebook delivery (said id receive within 2 days) and she said she would refund the delivery fee (never received it). I rang again next day as still no dispatch email and the man said the same thing about he'll rebook delivery and it'll be sent out that day. Rang later again that day to see if been dispatched they said no but it's processed and will be sent out later today. I have woken up today to see the orders been cancelled on my clear pay as i paid through this. Where's the £80+ I already paid as I need to order another part elsewhere as I'm desperate for my car to be fixed as I use it for health reasons. (I'm sure I stated this on the phone but not 100%). I can't cope with this and will be making a formal complaint today. Also Natalie from the online chat asked if I wanted a refund or to rebook the delivery which I replied rebook. It was still cancelled”

Helpful Report

Posted 2 weeks ago

“Sold me the incorrect fuel filter”

Helpful Report

Posted 2 weeks ago

“Got an email saying my parts were ready,went to to collect them,to be told 1 item won’t be there till an hour later”

Helpful Report

Posted 3 weeks ago

“Very bad ,they send me wrong size item and they didn't send any return option ,item I throw in bin thank you.”

Helpful Report

Posted 3 weeks ago

“I went online to order new wiper blades. I put the registration in order to get the correct ones. The rear was the right one but the fronts wrong. When I emailed about this you said. I can go to the store to swap them missing the point of online ordering entirely. If I wanted to go the store I would have. So I had no apologies and I’ve got the inconvenience of having to swap them. Great job”

Helpful Report

Posted 3 weeks ago

“Sign up for txts code does not work”

Helpful Report

Posted 3 weeks ago

“Do not order from this incompetent company bunch of clowns. Firstly they sent a faulty part, waited a few days for the correct part/kit, they then sent the wrong part which was for another car! Waste of time Gsf are and have delayed me so much now as the garage can't even start the work due to this rubbish company!”

Helpful Report

Posted 3 weeks ago

“My local store asked that I order through them as they will always be the same price as online. When I drove there and ordered they were much more expensive - complete waste of time.”

Helpful Report

Posted 3 weeks ago

“Ordered all parts, brake discs and pads front and rear, using my regular number. Only to find when I came to fit them that they were the incorrect parts, not even the same model! Rang to see what I could do and was told that the website was rubbish and I should have phoned in. Wouldn’t deliver correct parts to swap over! Managed to get to the depot where I was told again that the website is rubbish, so why have it!!! However the female counter assistant was very helpful in swapping the parts for the correct ones.”

Helpful Report

Posted 3 weeks ago

“Wasn’t offered nor did I get a free gift spending over a certain amount not happy service at the counter either customer service quality pretty disappointed won’t use it again”

Helpful Report

Posted 3 weeks ago

“Never ever will I order at Welwyn Garden branch . They wasted my time as I came to pick up in the morning and they had the wrong item . Said they’ll order again and to come at lunch to find out that they have not got it .”

Helpful Report

Posted 3 weeks ago

“Items not delivered to correct address by dpd. I no refund received from gsf”

Helpful Report

Posted 3 weeks ago

“I have ordered wiper blades from the online store by adding the number plate. The wiper blades given was wrong to the format of vehicle. I have gone to the store and the lad in the cashier said that it was my mistake and there was an issue online. He did not want to do the refund as it was 17:05 and that the computer would not allow the refund to happen after 17:00. He asked me to come back another day to do the refund. This incident has happened in Dover Whitfield This has led me to purchase from another store.”

Helpful Report

Posted 3 weeks ago

“Parts don't fit !!”

Helpful Report

Posted 3 weeks ago

“Parts are show as ‘in stock’ on line when you go to collect they are not in stock at that branch and have not arrived from other branch or warehouse. Please just be truthful and stop wasting my time and petrol!”

Helpful Report

Posted 3 weeks ago

“Management was very aggressive and threatening and I have reported it to the police”

Helpful Report

Posted 3 weeks ago

“Ordered rear wiper car shampoo and snow foam , first parcel was a water bottle ? Rang and a very helpful man apologised and said he'd sort it out, second parcel just a wiper that didn't fit rang again third parcel had the shampoo and snow foam and complimentary screen wash. Rang about the wrong wiper was told to take it to my nearest store very frustrating process don't think I'll be using online service again.”

Helpful Report

Posted 3 weeks ago

“Site said available so ordered next day delivery didn't come messaged was told it has to be ordered take one to two days didn't come so messaged again to be told they would let me know didn't so messaged again to be told it was being packaged ready to ship took 8 days to come ordered a part from Germany at same time took 3 days to come”

Helpful Report

Posted 3 weeks ago

“I have Never had such bad customer service in my entire life trying to tell me that the battery was for my car when he could see from the picture He asked for showed that it was totally wrong for my car, he even kept telling me it was the right battery. Even though he could see fro the photos I sent him that it didn't fit my car, The bloke was called Devon. Know more busisness from me.”

Helpful Report

Posted 3 weeks ago

“Parts ordered didn't fit and were for the wrong car wasted a morning taking the car to a garage.”

Helpful Report

Posted 4 weeks ago

GSFCarParts.com is rated 4.5 based on 57,513 reviews