GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,507 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure what I’m supposed to say but as you asked for a review then ok….ordered online, received confirmation then received notice of order dispatched !! Closely followed up with a sorry we don’t have this item and we are refunding you…does beg the question of how it could be dispatching if it’s not in stock or indeed how I could order it in the first place.”

Helpful Report

Posted 1 month ago

“the refund procedure was poor and the amount you paid me i will never buy anything from your comp and i will inform my friends the same”

Helpful Report

Posted 1 month ago

“They didnt help me with my problem.They charge me more in the shop”

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Posted 1 month ago

“Parts not delivered and reordered. Still no information about the reorder. I'm thinking of cancelling.”

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Posted 1 month ago

“very poor customer service at branch. had to queue for a very long time, given wrong product then had to queue again for an even longer time whilst staff looked on through a window ignoring queues”

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Posted 1 month ago

“Bought an abs sensor twice as you kept sending the wrong one, have since taken back to my local gsf store and was given the correct one. Have left the wrong one with the branch butl no refund S yet. Pete Stamp”

Helpful Report

Posted 1 month ago

“seen battery on website iformed if i subscribed would get 20% off first order but when went for Barretty told no didnt apply as battery was already discounted utter con felt cheated”

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Posted 1 month ago

“Ordered a right part but left one came”

Helpful Report

Posted 1 month ago

“I delayed picking up my parts as I mis read your email, I then called the depot after the three days due date, they informed me the item was on site, I travelled there on public transport taking 90 minutes each way to be then told the item was NOT on site”

Helpful Report

Posted 1 month ago

“Terrible service, ordered 2 Urgently needed car parts & an over priced socket set to get my broken down vehicle fixed so I could leave the airb&b without being stranded & paid extra for next day shipping. Ordered on a Wednesday, received them at 5pm on Friday which was fine as I had the house till 10.30am on Saturday, However I only received the car parts & not the socket set so I instantly called them to be told it will arrive later in the day & it obviously never arrived & the call centre was closed till Monday which meant I couldn't call, I sent several emails & still haven't had a reply over a week later. I'm down £73.99 on a socket set & each day I've phoned up I had to go though the details of what i had ordered & why & then explain everything I've been told by each useless costumer service rep & each time I got know where even though & was fobbed off each time. I'm now left in limbo, as I have no socket set & no money. Last time I called it hadn't even been delivered & that was a week after I ordered it with Next Day Delivery! ABSOLUTELY SHOCKING CUSTOMER SERVICE & I HAVE INFORMED MY CAR CLUB MEMBERS & FRIENDS NOT UIBIWE YOU, ESPECIALLY FOR DELIVERY! I ended up having to pay a taxi driver 37mile round trip to by sockets at 8am so I could at least get my car of the drive SO I'm actually Down More than £73.99 with the extra cost. AVOID YHEM LIKE THE PLAGUE!”

Helpful Report

Posted 1 month ago

“I have been waiting a refund more the 5day I have contacted lots time thay do not reply me even I'm told a refund has been issued but not seen in bank”

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Posted 1 month ago

“Sent wrong order and it's then took a week to just get a reply and it's still not resolved!”

Helpful Report

Posted 1 month ago

“Very low quality don't ever buy here”

Helpful Report

Posted 2 months ago

“Ordered 2 items for click and collect next day to repair a car for MOT Was informed they would be ready for collection after 10a.m. next day Travelled 12 miles to collect only to be told only 1 item was there They couldn't understand why I was told it would be ready next Day as it usually takes 2 days They also said they called me but they hadn't So items not ready car couldn't be repaired in time all at my expense with travelling unnecessarily Not happy”

Helpful Report

Posted 2 months ago

“I went to collect my order from GSF Car Parts in Hemel Hempstead on 13/08 and was served by someone listed on the receipt as “WEB.” The whole process of collecting an order took over half an hour. There was a queue of people, with only one staff member serving, who was extremely slow. What stood out most, however, was how rude and dismissive this person was — not just towards me, but to every customer ahead of me in the queue as well every customer in the shop was looking at eachother in dismay. One example was a customer collecting an order and part of that wasn’t in stock. Which the employee had obviously substituted for similar without telling the customer. When the customer pointed out the difference, the staff member simply replied, “yeah, it’s because we don’t have it.” When he was then asked if something was still included, the response was an abrupt, “well, I don’t know with the attitude of why should he know, there was no offer to check or anything. This is now the second time I’ve encountered the same staff member, and on both occasions their attitude and lack of basic customer service has been shocking. Honestly, they should not be in a customer-facing role. Very disappointing experience and it does put me off using this place again.”

Helpful Report

Posted 2 months ago

“Northampton branch on grafton industrial estate. Absolutely shocking customer service. Staff are rude and in need of some training. So much so that my last order will be my final dealings with gsf. Plenty more car spares places with similar prices locally.”

Helpful Report

Posted 2 months ago

“Sent a "compatible" set of wipers which didn't fit. Trying to return the order no response to attempts to contact them”

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Posted 2 months ago

“Sent wrong parts and will not communicate with me about returning them at their cost. Cannot possibly recommend a company that will not speak to it’s customers”

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Posted 2 months ago

“Really disappointed with the items that I ordered. Box was ripped and parts missing so couldn't even use them. Sent back for a refund. Won't be ordering from here again!”

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Posted 2 months ago

“Part didnt fit altoigh saying it fitted.”

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Posted 2 months ago

GSFCarParts.com is rated 4.5 based on 57,507 reviews