GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,342 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts are perfect but the attitude of the staff at the redditch store is really bad it’s like they doing you a favor by selling you a part I will never go there again”

Helpful Report

Posted 1 month ago

“Absolutely hopeless, only ordered a drive shaft which arrived with the grease burst due to box damage, not courier fault as box wrapped up damaged. Oil filters and antifreeze hadn’t arrived after a week, dpd app states they cannot deliver!”

Helpful Report

Posted 1 month ago

“Looked online, went to a branch, found they were twice the price, went home & ordered online on the Friday, paid for next working day delivery, recieved on the weds, online chat didn't help one bit when I was trying to find out where my delivery was”

Helpful Report

Posted 1 month ago

“Ordered an alternator belt using my reg number on the GSF website. Collected and attempted to fit but the belt was completely the wrong size. Put the car back together to return the part - refund given but no apology for GSFs website error. Not the first time this has happened with these guys. My car is a 2.0 Tdi Golf - not exactly a rare car!”

Helpful Report

Posted 1 month ago

“Woman in shop would not confirm part fitment. Their website told me part fitted. . Now I know what the S stands for. I had to return it as did not fit. Wasting time and fuel. Ordered replacement from Motor Parts Direct and it fitted. Never again will I go to GSF car parts”

Helpful Report

Posted 1 month ago

“One of the ball joints was incorrect fitment”

Helpful Report

Posted 1 month ago

“I just made it to tire store a minute before closing time to pick up a click and collect order only to be told they were closed. This was before closing time. The guy I spoke to was abrupt and rude. Why have a closing time and then close before that time?”

Helpful Report

Posted 1 month ago

“utter chaos, staff roaming around leaving queues at the till. after waiting 15 minutes to collect an order I placed online, I then had to pay cash as the EPOS wasn't working. last time buy from this shambles.”

Helpful Report

Posted 1 month ago

“Order a air con compressor for my Ford Transit Custom online using the vehicle reg. I then paid a garage to fit the part which was faulty and did not work. I have had to pay the garage to remove the faulty part and refit my leaking compressor. The swindon branch have refunded the cost of the faultly part and i have submitted a claim for the cost of the fitting. This has caused much wasted time and stress just prior to travalling to Spain with the vehicle.”

Helpful Report

Posted 1 month ago

“I got a reminder on bank holiday Monday to say that my local GSF was open and I could continue my order. I put my order through and I was told the parts would be waiting for me. I arrived and the store was closed. There were three other parties that had similar stories. The following day when I picked up my parts I mentioned it to the young lady who was serving me, she couldn't care less. She said it's Sunday opening hours on a bank holiday Monday. I asked why they send out reminders telling everyone that they're open and they don't say that it's Sunday opening hours. I asked her if she would be telling her manager and she basically wasn't interested.”

Helpful Report

Posted 1 month ago

“My order arrived however the part in the box was not what I ordered. I have been trying to arrange a return via post and getting no where. I’m not currently in a position to drop by a local GSF location (at my expense) to return. Poor customer service and no interest to resolve. Would not recommend GSF to anymore and will not be using again.”

Helpful Report

Posted 1 month ago

“The part arrived poorly packaged and broken. I have sent several emails asking to return for a refund and all have been ignored.”

Helpful Report

Posted 1 month ago

“Put your reg in and they still send wrong parts”

Helpful Report

Posted 2 months ago

“I cancelled my order an hour after placing it. The items were dispatched anyway. I returned them in store and was told they cannot process refunds in store (what business with 190 stores can’t perform this basic function?) The item then vanished into the ether between the store and their warehouse and I’m having to fight for a refund. Avoid this place and shop at a business that isn’t completely dysfunctional.”

Helpful Report

Posted 2 months ago

“Wrong air filler when I serviced had to have the car off the road for an extra day not pleased. And then had to put the old one back in just to get back on the road.”

Helpful Report

Posted 2 months ago

Hi Kashif, Thank you for your feedback, and I’m really sorry to hear about the issue with the air filler that caused your car to be off the road. I can understand how frustrating this must have been for you. Ensuring our customers receive the right parts is a top priority, and I regret that we fell short in this instance. Your experience is important to us, and I will share your comments with our team to help us improve our processes. If you'd like further assistance or to discuss this matter, please don't hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Give me wrong parts !”

Helpful Report

Posted 2 months ago

Hi Marius, Thank you for your feedback, and I'm really sorry to hear that you received the wrong parts. I completely understand how frustrating this situation must be for you. We strive to ensure accuracy with our orders, and it’s disappointing to learn we didn't meet your expectations this time. Your comments are important to us, and I will definitely share them with our team to help us improve. If you would like assistance or to discuss this matter further, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Wrong parts supplied, when returned for correct ones I was not allowed to swap directly for correct parts”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for your feedback, and I’m really sorry to hear that you received the wrong parts. I understand how frustrating it must be to not be able to directly swap them for the correct ones. We aim to create a seamless experience for our customers, and I'm disappointed that we didn't meet your expectations this time. Your comments are very important to us, and I will ensure they are forwarded to our team for improvement. If you'd like assistance or to discuss this matter further, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Sent the wrong parts”

Helpful Report

Posted 2 months ago

Hi Reece, Thank you for your feedback, and I'm very sorry to hear that you received the wrong parts. I completely understand how frustrating this experience must be for you. We strive to ensure accuracy with orders and it’s disappointing to hear we did not meet your expectations. Your comments are important to us, and I will be sure to pass them along to our team to help improve our processes. If you’d like assistance or would like to discuss this further, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Good Service”

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Posted 2 months ago

“I ordered my parts online. Put the Registration number in and selected parts, I asked the online messager too, to confirm correct parts. Parts came promptly and now I'm stuck with useless parts that doesn't fit my car. Rang up store and they said nothing you can do but come in store. I work 6 days a week and due to my hours can't get to store. So thanks for nothing. Online shopping is for convenience. Get it right!!!”

Helpful Report

Posted 2 months ago

Hi Jamal, Thank you for your feedback, and I’m truly sorry to hear about the trouble you’ve experienced with your order. It’s frustrating to receive parts that don’t fit. We aim to make online shopping as convenient as possible, so I understand how disappointing this must be for you. Your concerns will be communicated to our team to improve our service moving forward. If you need any further assistance or would like to discuss this issue more, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

GSFCarParts.com is rated 4.5 based on 56,342 reviews