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GSFCarParts.com Reviews

4.5 Rating 55,638 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
3,962
 Metrics Info
4.5
Based on 55,638 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

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Anonymous
Verified Buyer
“Stood waiting for ages while they were stood chatting in the office and then when I was eventually served he was rude and gave me the wrong parts”
Helpful Report
Posted 1 month ago
S GARNER
Verified Buyer
“offered 20% discount for signing up for e-mail offers, but not given the 20% discount when i collected my order, numerous e-mails to GSF. GSF initially confirmed i would have the 20%discount refunded onto my credit card, which did not happen, then e-mails ignored, I WILL NOT USE GFS CART PARTS AGAIN”
Helpful Report
Posted 1 month ago
G Atkinson
Verified Buyer
“Item not received and customer services not responding to email or Web form. Unable to find a contact number. Terrible experience”
Helpful Report
Posted 1 month ago
G Sagwete
Verified Buyer
“The server was so rude. Didn’t even acknowledge me for a long time while I was waiting and then came to serve me but he did say hello or thank you or at least warn me about how heavy the battery I was buying was. Just zero manners or customer service. The server was a white male with medium hair length late 20s or 30s”
Helpful Report
Posted 1 month ago
R Khalfey
Verified Buyer
“Worse company used to date”
Helpful Report
Posted 1 month ago
R Kent
Verified Buyer
“Absolutely awful service, if I could give zero stars I really would. I called the store to check if I ordered something it would be here Tuesday following the bank holiday. There answer was confidently YES if ordered before 2PM. This wasn’t the case at all, and only discovered this after my delivery was 2 days late than I expected it , I called customer service who explained why my delivery wasn’t on time, and they explained the store advisors aren’t actually trained on deliveries only click and collect ( Fair enough ) but still given false information. The customer service said it will be with me the next day after speaking to them, as the bank holiday delayed, I wouldn’t of minded if I was told this upon purchasing, but this wasn’t a car parts, was infinity wax cleaning products that was needed for the day I was expecting it to be delivered, It doesn’t end here, After waiting for my delivery the following day, it still didn’t arrive, so, called again and asked what’s going on, No one could advise, or provide a tracking number, So I managed to ask where the products are being sent from and they informed me it was a 3rd party… NOT INFINItY WAX! This was another company selling products on behalf of GSF. So, I called the 3rd party. Bare in mind I placed an order Saturday morning, we are now on Thursday ( paid for next day delivery ) the 3rd party was absolutely brilliant, explained what happened, and why it delayed, They told me GSF didn’t even send MY order too them until That day ( Thursday ) 5 days after I originally placed the order!!!! I got my item on the Friday next day after the 3rd party received the order. Absolutely ridiculous!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“To be honest gsf need to up their game I ended up having to go back 5 time's for a few pads and discs, email saying stuff traffic collection get there and it's a case of not in stock and might be in tomorrow!?? Crazy stuff really”
Helpful Report
Posted 1 month ago
M Fanous
Verified Reviewer
“I order front brake pads online and I get them from the store with front brake disc as well and am taxi driver and that was Friday so after I took the car to garage and take everything off and fit the new parts we found the pads it's for rear and the store was closed so waste my time and I wait tell Saturday and they said we have to order them from Crawley. BTW when I went to collect the parts I ask to check this the right pads and everything he yes”
Helpful Report
Posted 1 month ago
K Rusdharry
Verified Reviewer
“Ordered black medical nitrile gloves!! But don't had any stock instead was given normal blue gloves 🤔”
Helpful Report
Posted 1 month ago
A Straut
Verified Reviewer
“The part it was different brand obviously cheaper also when I call daventry branch to inform about they close the phone twice and he refused to give me more details and his name ...”
Helpful Report
Posted 1 month ago
R Kite
Verified Reviewer
“Despite using the correct VRN the part supplied was wrong. When queried the parts guy just said the correct part number doesn't correspond to the part supplied and that GSF couldn't source the correct part. So what is the point of inputting VRN to identify the vehicle if the parts are not correct? There was not on option of parts, so not user error. Result was two return journeys wasted and queing (over 3 hours in total), plus one customer not happy their vehicle wasn't repaired and 2 hours labour extracting old condenser and another hour putting vehicle back together so customer could use their vehicle whilst correct part was sourced. Grand total 6 hours wasted !!!”
Helpful Report
Posted 1 month ago
V Potolinca
Verified Reviewer
“Make sure always when you buy from them Twice the scam me with second hand parts Telling me are new and don’t replaced them Open the parts in store and check before leaving”
Helpful Report
Posted 1 month ago
A Rutter
Verified Reviewer
“Second time did reservations and can’t find in store”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Wrong tensioner come with kit had to purchase the full kit again from europart”
Helpful Report
Posted 1 month ago
A Mccallion
Verified Reviewer
“i went to ipswich gsf to pick up order allready ordered on line,The manager there gave my wife 3 oil filters saying they would fit ford fiestas They did not fit,we were messed about,had to get from an indepentant outlet.”
Helpful Report
Posted 1 month ago
S Bayley
Verified Buyer
“What a shambles. Ordered items, they did not arrive. Chased up where they were to be told they had been damaged and a new parcel would be sent. This also did not arrive so had to call to cancel the order and buy from elsewhere. Not impressed.”
Helpful Report
Posted 1 month ago
D Chalk
Verified Buyer
“Brought a brand new battery and it was completely flat not test before selling had to go back to store again and pick up another battery lost my car for a extra 24hrs and lost money”
Helpful Report
Posted 1 month ago
M Arif
Verified Buyer
“I orderd 7 days ago. But I haven't receive anything at the moment.”
Helpful Report
Posted 1 month ago
K WITT
Verified Buyer
“Not made clear that paying extra for next day delivery doesn't always mean you get next day delivery. Won't be using GSF again.”
Helpful Report
Posted 1 month ago
O Nica
Verified Buyer
“Expensive and poor quality parts and very unpleasant customer service”
Helpful Report
Posted 1 month ago
GSFCarParts.com is rated 4.5 based on 55,638 reviews
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