GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,510 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't deliver half my items and haven't responded to my query, emails or phone calls in over a week.”

Helpful Report

Posted 2 months ago

“I have a 2006 Ford ranger EO06 HLY that I use to buy parts for all the time, but now your website says you no longer have parts for it, but when I picked up the parts for my other car the man said you do have all the parts I need but that I would not get my discount on it because I don’t order them on the website plus I didn’t get my free 5l of screen wash as promised on your website page so I’m not impressed with my experience. Can you explain why I can’t order them online but I can get them in store. Regards Martin.”

Helpful Report

Posted 2 months ago

“Llandudno Junction staff are overwhelmed with answering call queries and dealing with customers at the same time. Happy to make you wait up to 10 mins before being served. They are also rude and can't admit to their own faults on the website. Would rather try to make you look an idiot. Bought 1 litre of engine oil as it clearly said fully synthetic on the parts fitment, only to find out that it was semi synthetic.”

Helpful Report

Posted 2 months ago

“Ordered a clutch for my van using the registration number and the website said it was correct, no it wasn't. Of course only found out when the mechanic had the gearbox on the ground so was at his mercy and wound up paying almost double. Now I have the privilege of returning the wrong clutch at my own expense and inconvenience. Reminds me of Autodoc who were just as useless.”

Helpful Report

Posted 2 months ago

“Parts they sent out after using my reg did not fit. One part had obviously been sent out wrong before as packing was greasey and open. Their Customer Service is non existent no reply four day on from any of the contact methods. I want a refund and a return label as it is their error and the nearest store for the return is 45min away. Won't be using them again plenty of other suppliers to choose from”

Helpful Report

Posted 2 months ago

“So far didn’t get my parts . Tried to contact via email but no results. Didn’t get any information about tracking nothing . It’s last time I’m ordering on this site . Scrap.”

Helpful Report

Posted 2 months ago

“Wrong item sent”

Helpful Report

Posted 2 months ago

“First time I've felt the need to leave a 1 star, and here's why: Ordered some parts for my car, and have an Account with GSF, so simply selected my vehicle from the "My Garage" area on the GSF website. This showed confirmation that the part shown in results are compatible and fit my car. Parts arrived and the part number matched what was shown on website, however are NOT compatible (same part number, however for completely different car!!!) As per GSF's instructions for return, went into local GSF branch. After some 20 minutes waiting to be served (only one person in front, with 3/4 other Staff visible in area behind counter, very busy talking loudly and swearing amongst themseves), I was finally able to return parts, and the member of Staff was very dismissive to the point of implying it was somehow my fault that their own website is known to be wrong with showing parts that fit when in fact they don't!?!) Very poor service all around and they need to sort this out!”

Helpful Report

Posted 2 months ago

“I came to buy spark plugs for my Honda jazz, I was given a wrong plugs and this has damaged my car when I took the car for assessment”

Helpful Report

Posted 2 months ago

“Wrong part in box. Had to return and get replacement”

Helpful Report

Posted 2 months ago

“Said my parts were ready for collection. Drove 10 miles each way to collect and found out 1 part wasn't there for collection and not in stock at that shop, ended up having to back the next day to collect the part.”

Helpful Report

Posted 2 months ago

“Ordered a click and collect as they offered a free screenwash with the click and collect. When I went to collect they said there is no free screenwash and were not helpful at all. I then emailed the customer care as live chat was not available. it's been a week and I have not got a reply. I rather deal with another company and pay more if necessary for a better service.”

Helpful Report

Posted 2 months ago

“Still waiting on parts for my order to come that’s was missing spoke to 2 of you colleagues and was told the missing item will be here for Friday no parts 🤷‍♂️”

Helpful Report

Posted 2 months ago

“We have lost few thousand pound because of m, not ordering online and trusting the local branch and ordering over the phone even though we have got a business account. So I have calculated last few months I have lost a few thousand pound. Really poor service by the Head Office. I have asked why I’ve been charged extra money per order, they said because we deliver to you. they overcharge me and give me free delivery which is not right.”

Helpful Report

Posted 2 months ago

“Order placed on Sunday 27/07 and hasn’t arrived.”

Helpful Report

Posted 2 months ago

“They have a dodgy card machine that charges you extra and they don’t know how and why”

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Posted 2 months ago

“wrong delivery twice will never shop online with GSF ONLINE AGAIN WHAT A MESS YOU MADE OF THE DELIVERY I HAD TO KEEP ON AND ON YOU DID NOT KEEP ME INFORMED OF WHAT WAS HAPPING AND YOU SENT THE WRONG PRODUCT”

Helpful Report

Posted 2 months ago

“Customer Service really poor”

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Posted 2 months ago

“Air filter was dirty, clearly fitted before and returned.”

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Posted 2 months ago

“The parts are good quality, there was just a few issues with ordering. I selected click and collect, when I arrived the following day, the parts hadn’t been ordered. I was told to go back the following day, the next day I collected the parts, went away opened the box and found to be the incorrect parts, took them back to be told new parts had to be ordered that would take another day. Finally got the parts about 3 days after I should have. Guy behind the counter was very good to deal with, had a great customer service skill, and apologetic explained that it was system error etc, not recognising my number plate to the right part.”

Helpful Report

Posted 2 months ago

GSFCarParts.com is rated 4.5 based on 57,510 reviews