GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,342 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did have product and told me they can't get it so y dose it let you order it wasted my time i will go somewhere else”

Helpful Report

Posted 2 months ago

“The part listed on the website wasn't the one they had in stock. I drove 35 miles there for nothing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and I’m really sorry to hear about your experience with the part not being available as expected. It’s frustrating to make a trip only to find out that the item you need isn’t in stock. We strive to keep our inventory accurate and your concerns will be addressed with our team to help prevent this from happening in the future. If you need any assistance or have further questions, please feel free to reach out to our customer service team. Thanks for bringing this to our attention. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“I orderd a de walt gun which said it would arrive by Wednesday then it came on Saturday and it wasnt even the right gun i then had to go over to the store 1 hour from where i live to get it sent back”

Helpful Report

Posted 2 months ago

Hi Calum, Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with your order. It must be incredibly frustrating to receive the wrong product and then have to make a long trip to return it. We aim to provide accurate delivery information and ensure our customers receive the correct items. Your experience is important to us, and I will be sure to pass your comments along to our team for review. If there’s anything we can do to help, please reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“ordered online confirmation email said ready at 10am, arrived at store after 11am no parts. got a text at 12.30pm parts are ready to collect drive back to store arrived around 1pm parts still not arrived, told that it was an automated text and parts should be here after 2pm. 3rd trip back to store after 2pm and collected. 2 wasted journey's and no apology. you need to sort out your online systems so they work with the store to stop people wasting there time.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and I’m very sorry to hear about the issues you faced with your order collection. It’s completely understandable to be frustrated after making multiple trips without the parts you needed. We value your time and strive for a seamless experience, so I will certainly pass your comments along to the team to improve our online and in-store coordination. Your experience is important to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“I had opened the battery from its cover Today and found its leaking from everywhere. It might have been brought upside down while delivering at my doorstep.”

Helpful Report

Posted 2 months ago

Hi Rahul, Thank you for taking the time to share your feedback, and I'm really sorry to hear about the issue with the battery you received. It must be frustrating to find it leaking, and I understand your concern regarding the delivery condition. We take product quality and delivery care very seriously, and I assure you that your comments will be escalated to our team for review. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Part was listed as fitting left and right hand side. Took my car to a garage, they disassembled my old drive shaft, went to fit the one I bought from you and it wasn’t the part I needed, turns out there is a specific side for each drive shaft. I had to pay for the time of the mechanic to take my drive shaft off and then put it back on again, as the wrong part ordered from yourself after being told it was correct online and in store. I then had to drive back to your store to return the part I bought, wait 3 days for my refund and then order the correct part from Bullseye instead as you didn’t have the part in stock that I needed.”

Helpful Report

Posted 2 months ago

“I put in my registration online and it found my vehicle, said the part would fit my vehicle and it didn't. I paid £7.00 odds for the part and £14.00 for delivery. Waste of money.”

Helpful Report

Posted 2 months ago

“The package was open, incorrectly addressed, parts were missing and arrived later than expected. It does not get much worse than that!”

Helpful Report

Posted 2 months ago

“couldn't prrovide what i actually ordered”

Helpful Report

Posted 2 months ago

“Order was completly wrong no service kit just oil”

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Posted 2 months ago

“Stood waiting for ages while they were stood chatting in the office and then when I was eventually served he was rude and gave me the wrong parts”

Helpful Report

Posted 2 months ago

“offered 20% discount for signing up for e-mail offers, but not given the 20% discount when i collected my order, numerous e-mails to GSF. GSF initially confirmed i would have the 20%discount refunded onto my credit card, which did not happen, then e-mails ignored, I WILL NOT USE GFS CART PARTS AGAIN”

Helpful Report

Posted 2 months ago

“Item not received and customer services not responding to email or Web form. Unable to find a contact number. Terrible experience”

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Posted 3 months ago

“The server was so rude. Didn’t even acknowledge me for a long time while I was waiting and then came to serve me but he did say hello or thank you or at least warn me about how heavy the battery I was buying was. Just zero manners or customer service. The server was a white male with medium hair length late 20s or 30s”

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Posted 3 months ago

“Worse company used to date”

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Posted 3 months ago

“Absolutely awful service, if I could give zero stars I really would. I called the store to check if I ordered something it would be here Tuesday following the bank holiday. There answer was confidently YES if ordered before 2PM. This wasn’t the case at all, and only discovered this after my delivery was 2 days late than I expected it , I called customer service who explained why my delivery wasn’t on time, and they explained the store advisors aren’t actually trained on deliveries only click and collect ( Fair enough ) but still given false information. The customer service said it will be with me the next day after speaking to them, as the bank holiday delayed, I wouldn’t of minded if I was told this upon purchasing, but this wasn’t a car parts, was infinity wax cleaning products that was needed for the day I was expecting it to be delivered, It doesn’t end here, After waiting for my delivery the following day, it still didn’t arrive, so, called again and asked what’s going on, No one could advise, or provide a tracking number, So I managed to ask where the products are being sent from and they informed me it was a 3rd party… NOT INFINItY WAX! This was another company selling products on behalf of GSF. So, I called the 3rd party. Bare in mind I placed an order Saturday morning, we are now on Thursday ( paid for next day delivery ) the 3rd party was absolutely brilliant, explained what happened, and why it delayed, They told me GSF didn’t even send MY order too them until That day ( Thursday ) 5 days after I originally placed the order!!!! I got my item on the Friday next day after the 3rd party received the order. Absolutely ridiculous!”

Helpful Report

Posted 3 months ago

“To be honest gsf need to up their game I ended up having to go back 5 time's for a few pads and discs, email saying stuff traffic collection get there and it's a case of not in stock and might be in tomorrow!?? Crazy stuff really”

Helpful Report

Posted 3 months ago

“I order front brake pads online and I get them from the store with front brake disc as well and am taxi driver and that was Friday so after I took the car to garage and take everything off and fit the new parts we found the pads it's for rear and the store was closed so waste my time and I wait tell Saturday and they said we have to order them from Crawley. BTW when I went to collect the parts I ask to check this the right pads and everything he yes”

Helpful Report

Posted 3 months ago

“Ordered black medical nitrile gloves!! But don't had any stock instead was given normal blue gloves 🤔”

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Posted 3 months ago

“The part it was different brand obviously cheaper also when I call daventry branch to inform about they close the phone twice and he refused to give me more details and his name ...”

Helpful Report

Posted 3 months ago

GSFCarParts.com is rated 4.5 based on 56,342 reviews