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GSFCarParts.com Reviews

4.5 Rating 51,700 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,700 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 9th May 2024

Constantin Mihalcea

GSFCarParts.com 5 star review on 16th April 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 26th February 2024

Desmond Lofting

GSFCarParts.com 5 star review on 7th January 2024

GSFCarParts.com 5 star review on 24th November 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor service. Ordered wipers. They sent me wrong ones. Then told me to return them at my own cost. Then ignored all my emails. Need to train their staff in customer service”

Posted 3 months ago

“Your return policy is dreadful. I ordered a part that was promised for next day delivery but didn't arrive until the following day which was too late as my Mechanic was waiting and had to get it elsewhere. I drove a 25 mile round trip to return the part to Farnham where I was told I couldn't return it as i didn't have a Return Authorisation Reference, as it has to go to Birmingham. I was given a number to call (0121 626 7971) but after calling it sevreral times a precorded message told me no one is available to take your call. I had to email and waited until the next day before getting a RAR then driving back again for 25 miles to return the part to be told expect up to 10 days to receive your money, funny as your money disappears from your account in seconds when you buy it!! I was dealt with Mr R Barnes in your Farnham store on both occasions, professional gentleman, very apologetic and extremely helpful in trying to resolve this for me. Overall a really disappointing service, with a lot of my time and money wasted, my mechanic has always used GSF and has advised me to stay away from Euro Parts, not sure if that will be the case moving forward.”

Posted 3 months ago

“I still haven't received my order I'm not happy at all”

Posted 3 months ago

“advertising 655 batterys at a good price,but no stock but for £60 more can order one, what a con,”

Posted 3 months ago

“Never had a problem with them before always gone in store great service However online is shambles!!!! Missing an item and I can not contact anyone speak to anyone nothing, call and get told all busy or to call back when they’re open, emails don’t get responded to so I have had to order my missing part from elsewhere and now I’m £50 down after buying a part twice in store say they don’t deal with online orders”

Posted 3 months ago

“No contact number”

Posted 3 months ago

“no battery no agents are available when you call no emails were responded to do not shop here”

Posted 3 months ago

“Tried to order a battery 3 times, every time it didn't process properly even though my account was charged. Gone elsewhere to make my purchase”

Posted 3 months ago

“order place 10 days ago still not here ???”

Posted 3 months ago

“I ordered a pair of brake discs for my wife's car I gave the registration like I was asked, to make sure the parts i would received would be correct and I received the wrong size discs, I also ordered what I thought was a set of pads for the said discs,and recieved a set of rear pads,and to return these items has been a really bad experience as I was supposed to be sent a return reference number which I didn't get,and after phoning themselves again I still didn't receive a number,but forward thinking for myself I asked them to give me the return reference over the phone,because I didn't receive a ref number by e-mail and still haven't,so a bad experience all round and very unsure if I will ever use the mail order site again !!!”

Posted 3 months ago

“Hardly service with a smile at Cardiff eh?”

Posted 3 months ago

“Never received item despite receiving email stating it was dispatched I ending up getting a refund”

Posted 3 months ago

“Search by car reg and air filter was wrong size schape”

Posted 3 months ago

“Ordered a battery as I wanted to use my van this week. Instead of a DHL delivery as promised on the delivery email, they used a random white van man and the battery arrived with the bag and box full of battery acid which burned my dad's hands. Have sent in two contact forms asking for a return or refund with not even an acknowledgement in return. Now I'll have to buy another battery and I have no idea if I'll ever get my money back, let alone making up for the acid burns Really really bad service”

Posted 3 months ago

“Still not received my item”

Posted 4 months ago

“Battery was delivered on time, but it was broken. No visible damage to the box, so it must have damaged when it was packed.”

Posted 4 months ago

“Absolutely rubbish not like before, order the battery online by entering reg when went to collect from store the receptionist staff he was absolutory arrogant with no customer skills , placed order roughly 3.5 hours before and it said ready for collection on email , first he said he didn't receive the order then after surfacing a lot said he received email then said it's not in the stock and didn't fit . Finally said I can offer another with with much higher price , externally disappointed , waste of time . won't recommend anyone to buy from them online especially from Bradford BD4 store never”

Posted 4 months ago

“Wrong parts sent. Phoned main helpline and had the most frustrating conversation I have ever had. All I wanted to do was exchange and get the right part! Luckily I got hold of the local GSF number (Bournemouth) They were really helpful and got me the correct parts and exchanged when I went there.”

Posted 4 months ago

“I ordered a set of wheel locking bolts and was delivered a single bolt, which is pretty useless. I contacted them and am still waiting for a refund. I won’t buy anything from them in the future.”

Posted 4 months ago

“I placed an order for 6 wiper blades and 2 car wash cloths. The order arrived a day later than expected, and was one item short. I notified GSF CarParts of the issue and have received 3 emails requesting totally irrelevant information. I cannot prove that the item was missing when the order was delivered, but the implication that I am not being truthful is blatantly obvious. Customer service of this nature is fortunately quite rare.”

Posted 4 months ago

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GSFCarParts.com is rated 4.5 based on 51,700 reviews