GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,666 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is not fitting totally different model. It says is for C class but not good.”

Helpful Report

Posted 3 months ago

“Part was incorrect”

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Posted 2 months ago

“They sell wrong items.”

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Posted 2 months ago

“Click & collect, told it was ready, none in stock when I got there. Poor”

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Posted 2 months ago

“After ordering online with reg number Incorrect pads given only noticed when my lad was fitting couldn’t return on the day as it was after 2 pm on the Saturday needed to purchase pads from another supplier not returned as yet hope to receive money back”

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Posted 2 months ago

“Still haven't had a reply to my email regarding my order,still waiting for a refund,I will never use GSF again.”

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Posted 2 months ago

“Wiper was listed as "universal" but didn't fit. I emailed but haven't had a reply.”

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Posted 2 months ago

“One of the part was missing cost £86 and even after 12 days I didn’t receive my refund money”

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Posted 2 months ago

“I ordered brakes front and back disc,battery gearbox oil and paid for next day ,the only thing that arrived was a battery a week letter I emailed them to find out what was going on but eventually I found out rear shoes out off stock online ,I don't gwt why you didn't send everything else ,I went in my local branch but they where useless wouldn't help as online order, I finally had enough ask for refund 5 days later still not had refund what a jokr”

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Posted 2 months ago

“Poor customer service”

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Posted 2 months ago

“Service great, parts quality rubbish. I replaced my top mounts late last year, and now, one bearing is tight, causing the spring to jump as the top plate fails to swivel. Needed a new bearing. New one is stiff to turn, harsh, as if no grease. Movement is worse than the old one that is seizing. Binned it. Re-using the original, now 10 years old.”

Helpful Report

Posted 2 months ago

“Courier damaged packaging so badly that I thought the brake discs and brake pads had collided and broken the wear indicator wire on the brembo pads. The outside of the box was re-sealed in tape by the courier company ; the box containing the discs had split and the heavy metal had been rattling around and damaging the box containing the brake pads. I have full images of the poor condition of the packaging and can submit photos if required, unfortunately they are on my phone and not this iPad.”

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Posted 2 months ago

“Totally wrong item delivered and just refund on request , not replaced with right item !!”

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Posted 2 months ago

“Worse online customer service I have ever experienced still only been refunded the part after paying £8 for next day delivery and it taking two weeks”

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Posted 2 months ago

“I am very unhappy about them not living up to their promises. The team at the outlet doesn't know about the promotions which are advertised. Had to return without what they promised in their promotional advert. False advertising at it's best... Really bad customer service too, as many of my attempts to contact them have been unawnsered.”

Helpful Report

Posted 2 months ago

“Order 1005322992. The Duracell battery was delivered by DPD standing on its side, not its bottom, in spite of the bold arrows pointing upwards. I reported this, asked for your instructions, but you did not reply. So I bought a Drivetec battery at your Littlehampton store, and returned the Dracell for a refund.”

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Posted 2 months ago

“Box was torn and the wiper blades didn't my car. A total waste of money. Won't be using gsf again. Shocking company”

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Posted 2 months ago

“Never got my order, no tracking, don’t answer emails Shocking service”

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Posted 2 months ago

“Don’t take return back and expect money back anytime soon as I’ve been waiting 3 weeks today and still nothing can’t get anyone to answer phone it’s a joke. But not laughing 😬”

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Posted 2 months ago

“Shower of........ If you get an offer email from them that seems too good to be true it is. Then they had the gall to send it too me a second time, Jokers. I will never buy anything from them again. Told them that and they responded with good, we don't care, moan all you like, we ain't honouring that offer🤣”

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Posted 2 months ago

GSFCarParts.com is rated 4.5 based on 55,666 reviews