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GSFCarParts.com Reviews

4.5 Rating 51,699 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
815
 Metrics Info
4.5
Based on 51,699 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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Michael Payne
Verified Buyer
“Parts have arrived damaged and having emailed three different customer service agents, I still haven’t had anyone actually offer to help resolve the problem.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“I use GFS as my local parts at work so thought i would give this a go. I ordered a Battery in the morning as it said delivery the following day if bought it in the next 6hrs and on orders over £25. I needed it quickly as i had to get to the hospital as my mother has cancer. I called the following day wondering where it was to be told that i should have picked the 24hr delivery at £11 which i would have had i known. Anyway as it turns out it actually takes 5 days to get here and it's only just over 100 miles away. So NO i definitely wouldn't recommend them and would certainly never use them again.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“As a new customer of GSFCarParts I decided to order because they had a website deal for 10% off. The site said the code was added automatically to the cart. But no discount was removed from the total. After contacting customer services they offered nothing nor did they apologise. Only offered a cancellation. This is a company that was misleading customers into ordering with an offer that was never going to be honoured. I will avoid using them in the future and having experienced the very poor customer service would urge others to avoid too!!”
Helpful Report
Posted 4 months ago
Ian Kidgell
Verified Buyer
“Never received item or refund”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“They sent totally the Wrong part , a series of utter hassle procedures to return the wrong one. I have to order the correct one and pay for it again. Van off the road for a week and not happy. I don’t trust SFCarParts.com, they are not helping sort this out .”
Helpful Report
Posted 4 months ago
Grenville Williams
Verified Buyer
“Why send a survey, when all of the parts I ordered haven't been delivered?”
Helpful Report
Posted 4 months ago
Richard Whitehouse
Verified Buyer
“The website said payment had failed due to an error so I placed another order, only to learn that they had taken payment twice. I could not cancel the order and to get a refund I now have to use my time and fuel to drive to a store to return the item…”
Helpful Report
Posted 4 months ago
Jamie Miller
Verified Buyer
“Ordered front and rear brake pads. Fronts were wrong tried to exchanged in store when collecting the correct pads. Could not exchange the wrong ones no help from the staff and tried to charge me £49 when only £31 online. I always used gsf for all parts needed for my car and others I repair. But after this I will never use gsf again and would recommend using other suppliers in the future shame it has gone downhill in the last 6 months”
Helpful Report
Posted 4 months ago
Satinder Rai
Verified Buyer
“Paid for next day delivery 7 days ago still not recevied my parcel. Delivery was attempted 2 days ago but the parcel was leaking fluid so it was rejected. Not received any communication or updates.”
Helpful Report
Posted 4 months ago
Barry Farmer
Verified Buyer
“no good dose not fit”
Helpful Report
Posted 4 months ago
Nick
Verified Reviewer
“Wrong part supplied despite the website identifying my VW van.Rear window arm required will not fit ....a Fiat one supplied . GSF do not answer the one (over 20 minutes ...no answer.No e-mail address. Poor service all round.”
Helpful Report
Posted 4 months ago
Zia
Verified Reviewer
“Horrendous service from you Oldham branch. Give wrong part which was supposedly their suppliers fault as they had it listed wrong. Tried to deal with the branch manager which was a struggle as he was rude and unprofessional.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Wrong size for my car even though I put in registration plate and it said it would fit my car 10 times to small I then presided to put in my old registration plate for a petrol car mind you this part that was supposed to only fit diesel cars apparently fitted my old petrol car and my family’s electric car need to sort out your sizes”
Helpful Report
Posted 4 months ago
Terence Collins
Verified Buyer
“Wrong pads would not go on any Nissan thanks very much”
Helpful Report
Posted 5 months ago
Sukh SUWAN
Verified Buyer
“sent the wrong part out to me”
Helpful Report
Posted 5 months ago
Babar Ali
Verified Buyer
“very poor customer service”
Helpful Report
Posted 5 months ago
Donald Campbell
Verified Buyer
“Can was bent and crushed”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“No 60 %Discount anymore so using others”
Helpful Report
Posted 5 months ago
Muhammad Malik
Verified Buyer
“The wrong part sent. very disappointed”
Helpful Report
Posted 5 months ago
Ian Commons
Verified Buyer
“Disappointed no exchange available now I have to wait almost 2 weeks for a refund to buy the parts. I’m a carer for my grandmother and worry being off the road.”
Helpful Report
Posted 5 months ago
GSFCarParts.com is rated 4.5 based on 51,699 reviews
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