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GSFCarParts.com Reviews

4.5 Rating 51,816 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,816 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 9th May 2024

Constantin Mihalcea

GSFCarParts.com 5 star review on 16th April 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 15th March 2024

GSFCarParts.com 5 star review on 26th February 2024

Desmond Lofting

GSFCarParts.com 5 star review on 7th January 2024

GSFCarParts.com 5 star review on 24th November 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can was bent and crushed”

Posted 5 months ago

“No 60 %Discount anymore so using others”

Posted 5 months ago

“The wrong part sent. very disappointed”

Posted 6 months ago

“Disappointed no exchange available now I have to wait almost 2 weeks for a refund to buy the parts. I’m a carer for my grandmother and worry being off the road.”

Posted 6 months ago

“EVERY order I place with GSF there is an issue, things missing, damaged, or partially cancelled because they do not update their website or price accordingly. Really find them hard work.”

Posted 6 months ago

“Skipton Branch. I Ordered Oil Filter on "Click & Collect" system, £6.90. Next day, I ran half mile along road from supermarket to Industrial estate in rain, only to be told that they had NO record of my order BUT I could buy one "over the counter" for £9.40. I declined this insulting offer and asked if they had any complaints process. No reply. These people were obviously out to scam me for the extra £2.50 which, as an OAP I could not afford to be scammed out of. No apology, nothing. Absolutely disgusted with GSF Skipton. Cowboys.”

Posted 6 months ago

“Typed my registration in, ordered part, computer says it fits, part came, it did not fit, my choice, a 30 mile round trip in horrendous traffic, or, pay for postage AND find a printer. I will never use this very poor company again, they don't care about customers and needs. They also broke distance selling laws. Very poor.”

Posted 6 months ago

“Staff ok, only one member working three tills available. Queue 10 peoples. Tried 3 days in a row to get parts. I”

Posted 6 months ago

“Ordered wiper blades, noticed delivery charge so decided to order a replacement bulb as well to make the delivery charge worth it. after order paid, I received an email from GSF saying they could not supply the wiper blades. Without the wiper blades I ended up paying £3 to deliver a £1.50 bulb. Tried to cancel my order and contacted GSF within 20mins of my partial order cancellation but they could not stop the order going through. Told me to refuse the delivery but I couldn’t because I wasn’t home when it was delivered and the item was small enough to post through my door.”

Posted 6 months ago

“They sent the wrong item and expect the customer to pay to return it. Will never use them again, very disappointed.”

Posted 6 months ago

Mr Caterer, I’m sorry to hear about your experience. I am sorry to hear that our customer service has fallen short on this occasion. I have checked the email trail and can't see If you can please email us on reviews@gsfgroup.com, we will get this resolved for you. Thanks

Posted 6 months ago

“Inputted my reg. to order discs and pads on line.Got the old pads off and found the new ones were the wrong size.Put the old pads back on to drive to local store. Went to the local store to exchange and was told that they could not exchange . I had to request a returns form fill it in and then return to the store with the pads and they would send them to the online dispatch site. Likely return of my cash about 10 days.I should have been able to exchange the pads at my local store. Their error caused much hassle.”

Posted 6 months ago

“Returns process unworkable”

Posted 6 months ago

Hi, I am sorry that you are having an issue returning your item(s). If you please contact us via telephone (0121 626 7971) or our Live Chat function, we will assist you with the return. Thanks

Posted 6 months ago

“Brake callipers stated price £60.30 with offer of £41.40 returned when you return your old calliper. No mention anywhere of any surcharge. Spoke to two company sales agents who were themselves clearly unable to understand the quoted prices and subsequently quoted two entirely different, (what they claimed would be the TRUE net prices differing by £20 each). Gained the clear impression that they were both just applying their own interpretations! Very misleading advertising at best!!”

Posted 6 months ago

Hi Mike, I am sorry to hear about this issue. The website should clearly display the surcharge amount in the product listing. Having checked this on my browser, I can clearly see the surcharge value. If you could please confirm your device and browser type, we can get this checked for you. Thanks

Posted 6 months ago

“Absolutely useless Save yourself the hassle and don't bother”

Posted 6 months ago

Hi Mr Brett, I’m sorry to hear that you had a bad experience. If you can please contact me via review@gsfgroup.com with the details of your issue, I'll gladly look into it for you. Thanks Matthew.

Posted 6 months ago

“Parts did not fit my vehicle, even tho your site gave these sizes as the correct size for my vehicle. Strange returns procedure. You should be able to return to the nearest branch with proof of purchase. Website poor. Returns policy on website poor. It is not easy to return if you have to fill out a form and do not have access to a printer. Sent request to return and have not received authorisation code. Not impressed”

Posted 6 months ago

“The brake pads I ordered for my car with the reg J555 GNS wee the complete wrong size”

Posted 6 months ago

“item has not been delivered and customer service have been no help whatsoever... will not shop at GSF again”

Posted 6 months ago

“Sent me the wrong part”

Posted 6 months ago

“Wrong part sent. Had to visit shop to get the correct part. Was still charged for delivery. Not impressed”

Posted 6 months ago

“Wrong part sent. Had to visit shop to get the correct part. Was still charged for delivery. Not impressed”

Posted 6 months ago

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GSFCarParts.com is rated 4.5 based on 51,816 reviews