GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,534 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woman in shop would not confirm part fitment. Their website told me part fitted. . Now I know what the S stands for. I had to return it as did not fit. Wasting time and fuel. Ordered replacement from Motor Parts Direct and it fitted. Never again will I go to GSF car parts”

Helpful Report

Posted 4 months ago

“One of the ball joints was incorrect fitment”

Helpful Report

Posted 4 months ago

“I just made it to tire store a minute before closing time to pick up a click and collect order only to be told they were closed. This was before closing time. The guy I spoke to was abrupt and rude. Why have a closing time and then close before that time?”

Helpful Report

Posted 4 months ago

“utter chaos, staff roaming around leaving queues at the till. after waiting 15 minutes to collect an order I placed online, I then had to pay cash as the EPOS wasn't working. last time buy from this shambles.”

Helpful Report

Posted 4 months ago

“Order a air con compressor for my Ford Transit Custom online using the vehicle reg. I then paid a garage to fit the part which was faulty and did not work. I have had to pay the garage to remove the faulty part and refit my leaking compressor. The swindon branch have refunded the cost of the faultly part and i have submitted a claim for the cost of the fitting. This has caused much wasted time and stress just prior to travalling to Spain with the vehicle.”

Helpful Report

Posted 4 months ago

“I got a reminder on bank holiday Monday to say that my local GSF was open and I could continue my order. I put my order through and I was told the parts would be waiting for me. I arrived and the store was closed. There were three other parties that had similar stories. The following day when I picked up my parts I mentioned it to the young lady who was serving me, she couldn't care less. She said it's Sunday opening hours on a bank holiday Monday. I asked why they send out reminders telling everyone that they're open and they don't say that it's Sunday opening hours. I asked her if she would be telling her manager and she basically wasn't interested.”

Helpful Report

Posted 4 months ago

“My order arrived however the part in the box was not what I ordered. I have been trying to arrange a return via post and getting no where. I’m not currently in a position to drop by a local GSF location (at my expense) to return. Poor customer service and no interest to resolve. Would not recommend GSF to anymore and will not be using again.”

Helpful Report

Posted 4 months ago

“The part arrived poorly packaged and broken. I have sent several emails asking to return for a refund and all have been ignored.”

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Posted 4 months ago

“Put your reg in and they still send wrong parts”

Helpful Report

Posted 4 months ago

“I cancelled my order an hour after placing it. The items were dispatched anyway. I returned them in store and was told they cannot process refunds in store (what business with 190 stores can’t perform this basic function?) The item then vanished into the ether between the store and their warehouse and I’m having to fight for a refund. Avoid this place and shop at a business that isn’t completely dysfunctional.”

Helpful Report

Posted 4 months ago

“Wrong air filler when I serviced had to have the car off the road for an extra day not pleased. And then had to put the old one back in just to get back on the road.”

Helpful Report

Posted 4 months ago

Hi Kashif, Thank you for your feedback, and I’m really sorry to hear about the issue with the air filler that caused your car to be off the road. I can understand how frustrating this must have been for you. Ensuring our customers receive the right parts is a top priority, and I regret that we fell short in this instance. Your experience is important to us, and I will share your comments with our team to help us improve our processes. If you'd like further assistance or to discuss this matter, please don't hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Give me wrong parts !”

Helpful Report

Posted 4 months ago

Hi Marius, Thank you for your feedback, and I'm really sorry to hear that you received the wrong parts. I completely understand how frustrating this situation must be for you. We strive to ensure accuracy with our orders, and it’s disappointing to learn we didn't meet your expectations this time. Your comments are important to us, and I will definitely share them with our team to help us improve. If you would like assistance or to discuss this matter further, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Wrong parts supplied, when returned for correct ones I was not allowed to swap directly for correct parts”

Helpful Report

Posted 4 months ago

Hi Paul, Thank you for your feedback, and I’m really sorry to hear that you received the wrong parts. I understand how frustrating it must be to not be able to directly swap them for the correct ones. We aim to create a seamless experience for our customers, and I'm disappointed that we didn't meet your expectations this time. Your comments are very important to us, and I will ensure they are forwarded to our team for improvement. If you'd like assistance or to discuss this matter further, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Sent the wrong parts”

Helpful Report

Posted 4 months ago

Hi Reece, Thank you for your feedback, and I'm very sorry to hear that you received the wrong parts. I completely understand how frustrating this experience must be for you. We strive to ensure accuracy with orders and it’s disappointing to hear we did not meet your expectations. Your comments are important to us, and I will be sure to pass them along to our team to help improve our processes. If you’d like assistance or would like to discuss this further, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Good Service”

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Posted 4 months ago

“I ordered my parts online. Put the Registration number in and selected parts, I asked the online messager too, to confirm correct parts. Parts came promptly and now I'm stuck with useless parts that doesn't fit my car. Rang up store and they said nothing you can do but come in store. I work 6 days a week and due to my hours can't get to store. So thanks for nothing. Online shopping is for convenience. Get it right!!!”

Helpful Report

Posted 4 months ago

Hi Jamal, Thank you for your feedback, and I’m truly sorry to hear about the trouble you’ve experienced with your order. It’s frustrating to receive parts that don’t fit. We aim to make online shopping as convenient as possible, so I understand how disappointing this must be for you. Your concerns will be communicated to our team to improve our service moving forward. If you need any further assistance or would like to discuss this issue more, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Working with Fred Mercy was a game changer. They earned my trust quickly with their professionalism and results. If you need someone dependable for fund recovery, look no further.”

Helpful Report

Posted 4 months ago

“I ordered a pair of rear discs for my Peugeot, and the system loaded pads to my basket as well, I assumed they were rear pads. Within a minute or so after paying, I checked the order and found that front pads not rears had been loaded to the order. I immediately called GSF, and asked them to ammend this, but was told it was too late, and front pads was what I was getting, and that I could send them back for refund or exchange. With return postage for the pads and their replacements at roughly £9.00, plus my time packing and posting, it makes for a dear set of rear pads. What annoys me is thatthey could easily have ammended the shipment....they just couldn't be bothere! So, they've lost a customer.”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for sharing your experience, and I’m truly sorry to hear about the mix-up with your order. I understand how frustrating it can be to receive items that are not what you expected, and I apologise for any inconvenience this has caused. We strive to provide excellent service and I regret that we fell short this time. Your feedback is crucial, and I will ensure it is communicated to our team to improve our processes in the future. If there's anything else we can assist you with or further discuss, please reach out to our customer service team. Thank you for your understanding. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Every time they give me wrong peace No go never 👎”

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Posted 4 months ago

“Still not received my order”

Helpful Report

Posted 4 months ago

Hi Steve, Thank you for reaching out and sharing your concerns. I'm really sorry to hear that you haven't received your order yet. I understand how important it is to get your parts in a timely manner, and I apologise for any inconvenience this has caused. Please know that your feedback is valuable to us, and we will be investigating this matter to ensure improvements are made. If you need further assistance or would like to discuss your situation in more detail, please don't hesitate to contact our customer service team on reviews@gsfgroup.com. Thank you for your patience. Best wishes, Team GSFCarParts.com

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 57,534 reviews