GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,535 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If still not received my item 6 days on !!”

Helpful Report

Posted 5 months ago

Hi Dean, Thank you for your review, and I’m sorry to hear that you haven't received your item yet. I understand how frustrating this must be for you, and we aim to deliver our orders in a timely manner. Your feedback is vital to us, and I’ll ensure it’s shared with our team to help us improve our processes. If you have any further concerns or would like assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your patience, and we hope to resolve this for you soon. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“The staff at the luton branch are extremely rude on every interaction. Especially to customers who are not as well spoken as others. Customer service should top everything, afterall without the customers GSF would not be here. Unfortunately this has been the case at this branch for atleast 15 years now. Complete staff overhaul required with a more diverse spectrum.”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to share your experience at our Luton branch, and I’m truly sorry to hear about the rudeness you've encountered. Customer service is a top priority for us, and I completely understand your frustration. We truly value all customer interactions, and it’s disappointing to learn that this has been a longstanding issue. Please know that we are committed to improving our service standards. I appreciate your feedback and would encourage you to reach out through our customer service channels to address this matter further. Best regards, Matt

Posted 5 months ago

“Bought wipers from here, which I entered my reg into their checker and it told me they will fit onto my car. The driver side one did but the passenger one didn’t at all, this was very disappointing as I had my mot due the next day and needed the wipers. I wouldn’t recommend using their checker and trusting them with ‘it will fit’”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and I’m truly sorry to hear about the issues you experienced with the wipers. It’s disappointing when the described fit doesn’t match, especially with an MOT coming up. We aim to provide accurate compatibility information, and I appreciate you bringing this to our attention. Your comments will help us improve our service, and I encourage you to reach out to our customer service team if you need any further assistance or have additional concerns. We're here to help. Thank you for your understanding, and we hope to serve you better in the future. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Disappointed with Collection Experience I ordered parts from GSF and was told they were ready for collection. However, when I arrived, one of the items was still not available. This caused unnecessary delay and inconvenience, especially after being clearly told everything was ready. I expected better communication and accuracy. Hopefully, this can be improved in the future.”

Helpful Report

Posted 5 months ago

Hi Premdeep, Thank you for your feedback, and I sincerely apologise for the inconvenience you faced with the collection experience. It's understandably frustrating to arrive and find that not everything is ready as promised. Your insight into our communication will be taken seriously, and I assure you we are committed to improving our service. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Terrible service. Terrible customer service. Won’t order again”

Helpful Report

Posted 5 months ago

Hi Jac, Thank you for your feedback. I’m truly sorry to hear that you had a terrible experience with our service and customer support. Your frustration is completely understandable. We value your input, and I would appreciate the opportunity to make this right. Please reach out to our customer service team on reviews@gsfgroup.com and we'll look into this for you. Once again, I apologise for the inconvenience you’ve faced, and I appreciate your understanding. Best regards, Matt

Posted 5 months ago

“I purchased my order for parts online & went into the Coventry store to collect the next day. I received my parts once I gave my order number but did not receive any paperwork with them. I thought this was fine as everything relating to the transaction was emailed to myself. I realised that 2 of the parts were not required due to the state of the vehicle and went into the store to return these and was told by a store worker I couldn’t return these as I never had a paper copy of the parts when i collected. I explained I never received any paperwork from themselves only to be told I would have and without that I couldn’t return these parts. I left the store frustrated and spoke to a colleague online about my issues and was told by them the emails I’ve got with reference numbers is sufficient and I should go back to the store and tell them that! I did this and had to explain all this to the colleague at your store who eventually refunded me and took back the parts. Only to feel extremely frustrated with the whole process and i do appreciate the online help I received. I just wish the store colleague would have been that useful.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and I'm sorry to hear about the difficulty you faced during your return process. It's understandable why you'd feel frustrated, especially when you're trying to resolve an issue. I appreciate your patience in working through this, and I’m glad to know our online team was able to assist you in the end. Your experience highlights an area for improvement, and we will ensure that our store teams are made aware of this so they can provide a smoother service in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“That's was very long way to delivery for my door step.”

Helpful Report

Posted 5 months ago

“Only part of my order arrived and no response to my email when queried. Still not received my missing items even after I followed up with a phone call”

Helpful Report

Posted 5 months ago

Hi Giulio, Thank you for bringing this to our attention, and I’m very sorry to hear about the issues you've encountered with your order. It’s disappointing to know that part of your order did not arrive and that you haven’t received a response regarding your missing items. Your experience is important to us, and I understand how frustrating it can be not to receive assistance when needed. Please know that we are looking into your concerns, and I encourage you to reach out to our customer service team again if you haven't heard back. We are here to help! Thank you for your patience. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“I have returned some item. I still haven’t got a refund.”

Helpful Report

Posted 5 months ago

Hi Hushmand, Thank you for your feedback, and I’m really sorry to hear that you are still waiting for your refund. I completely understand how frustrating this must be for you. We want to ensure that all returns are processed as quickly as possible, and your experience matters to us. I will make sure your concerns are raised with our team to help improve our service. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Been using GSF for a while now but after receiving one of their many marketing emails stating free gift if you click and collect today I did I purchased some oil filters, when to the store to collect and guess what no gifts as per marketing email !!, what a surprise store had no stock but new about the email sent to all its customer, Moral of the Story Never Never believe a word they say its all a con to get you in the store……”

Helpful Report

Posted 5 months ago

Hi Craig, Thank you for taking the time to share your experience, even though I’m truly sorry to hear that it didn't meet your expectations. I understand how disappointing it can be to receive a promotional offer and then find out that it wasn’t available at the time of collection. We appreciate your loyalty to GSF and recognise that clear communication is essential. Your feedback will definitely be taken on board as we strive to improve our customer experience. If there’s anything else you’d like to discuss, please reach out to our customer service team on reviews@gsfgroup.com. Thank you once again for your thoughts. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Despite using the registration of the vehicle . The part sent was incorrect”

Helpful Report

Posted 5 months ago

Hi Aiden, Thank you for your feedback, and I’m really sorry to hear that the part you received was incorrect despite using your vehicle's registration. I understand how frustrating that must be and apologise for any inconvenience this has caused. We strive to ensure our customers receive the right parts for their vehicles, and your experience will be shared with our team to help us improve our service. If there's anything we can do to assist you further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Kind regards, Team GSFCarParts.com

Posted 4 months ago

“Shocking fcfcfcfc”

Helpful Report

Posted 5 months ago

“Really poor experience as a new customer. All parts showed as in stock and available for Click & Collect. I received an email saying my order was ready to pick up, but when I arrived, one of the items wasn’t available. Your website states: "Your local GSF store will receive, check, and pick your Click & Collect order ready for your arrival. Should there be any issues with the items ordered, the local store team will get in touch." This clearly didn’t happen. The parts were simply taken off the shelf on the day, and no one contacted me about the missing item. Now I don’t know whether to try again, because your website still shows the item as in stock — but in store, I’m told otherwise. Very poor communication and a frustrating experience.”

Helpful Report

Posted 5 months ago

Hi James, Thank you for your feedback, and I’m really sorry to hear about the issues you faced with your Click & Collect order. I completely understand how frustrating it must be when communication falls short, especially when you're relying on the information provided. We strive to ensure our inventory is accurately reflected online and that our customers are kept informed. Your experience is important to us, and we’ll be bringing this matter to the attention of our team to enhance our processes moving forward. If you have any further questions or need assistance, please do reach out. Thank you for bringing this to our attention. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“Click and collect system was a waste of time. I waited nearly 1 hour for my item as the order had not reached the branch’s system.”

Helpful Report

Posted 5 months ago

Hi Sarab, Thank you for your feedback, and I'm genuinely sorry to hear about your experience with our click and collect system. Waiting for an hour for your order is certainly not ideal, and I understand how frustrating that must have been. Your input is invaluable, and I will make sure to pass it on to our team so we can work on improving our processes. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Chap at the till made me wait 40mins and said if you want the same part now you need to pay a different price or come back in 30mins.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and I’m truly sorry to hear about your experience at our store. Waiting for such a long time is understandably frustrating, and I apologise for any inconvenience this caused you. Your comments about the pricing policy have been noted, and I will ensure they reach the appropriate team for review. We aim to provide a seamless experience, and your input is invaluable in helping us achieve that. If there's anything else you would like to discuss or if we can assist you further, please don't hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“I ordered the part on Friday for bank holiday delivery. Its now a week later and part still hasn't come. Rubbish.”

Helpful Report

Posted 5 months ago

Hi Jason, Thank you for your feedback, and I'm really sorry to hear about the delay with your order. I understand how frustrating it can be to wait longer than expected, especially during a holiday period. Your experience is important to us, and we’re looking into this issue to make sure it doesn’t happen again in the future. If you need any further assistance or would like to discuss your order, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your patience. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“Did have product and told me they can't get it so y dose it let you order it wasted my time i will go somewhere else”

Helpful Report

Posted 5 months ago

“The part listed on the website wasn't the one they had in stock. I drove 35 miles there for nothing.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and I’m really sorry to hear about your experience with the part not being available as expected. It’s frustrating to make a trip only to find out that the item you need isn’t in stock. We strive to keep our inventory accurate and your concerns will be addressed with our team to help prevent this from happening in the future. If you need any assistance or have further questions, please feel free to reach out to our customer service team. Thanks for bringing this to our attention. Warm regards, Team GSFCarParts.com

Posted 4 months ago

“I orderd a de walt gun which said it would arrive by Wednesday then it came on Saturday and it wasnt even the right gun i then had to go over to the store 1 hour from where i live to get it sent back”

Helpful Report

Posted 5 months ago

Hi Calum, Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with your order. It must be incredibly frustrating to receive the wrong product and then have to make a long trip to return it. We aim to provide accurate delivery information and ensure our customers receive the correct items. Your experience is important to us, and I will be sure to pass your comments along to our team for review. If there’s anything we can do to help, please reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 4 months ago

“ordered online confirmation email said ready at 10am, arrived at store after 11am no parts. got a text at 12.30pm parts are ready to collect drive back to store arrived around 1pm parts still not arrived, told that it was an automated text and parts should be here after 2pm. 3rd trip back to store after 2pm and collected. 2 wasted journey's and no apology. you need to sort out your online systems so they work with the store to stop people wasting there time.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and I’m very sorry to hear about the issues you faced with your order collection. It’s completely understandable to be frustrated after making multiple trips without the parts you needed. We value your time and strive for a seamless experience, so I will certainly pass your comments along to the team to improve our online and in-store coordination. Your experience is important to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 57,535 reviews