GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,322 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used Evri for delivery, slow and no information from them, then found parts were wrong when car was stripped down ready Had to return them to a gsf store and they don’t send them back for a week so have to wait for refund, shocking service”

Helpful Report

Posted 2 months ago

Hi Lindsay, Thank you for taking the time to share your experience. I’m truly sorry to hear about the delays in delivery and the issues with your parts. I understand how frustrating it can be to be left waiting for both your order and a refund. Your feedback is important to us, and we will look into this matter to help improve our services in the future. If there’s anything else we can assist you with, don’t hesitate to reach out to our customer service team. Thank you for your understanding. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“If you want to shop in store don't bother. Went online to check availability of part's however I was unsure of the fitment details so I thought I would be better off going in store how wrong was I. Had to wait 20 minutes just to speak to someone at the desk plenty of people joking around in the background just no one willing to serve at the desk when someone did finally come out. I asked for the things I needed they wanted double the price that I was quoted online when I pointed this out to the person behind the counter he said that was the price and he couldn't match the online price in store. So I had to go out to the car park order the parts online wait an hour then go into store to collect the parts and pay for them. So in summary if you need to use the store to confirm fitment unless you want to be ripped off you will still need to order online, best thing is when you do order them online for collection you still can pay in store and you still have to wait while they go and pick it from the shelf. To all other customers at gsf even there trade customers with accounts that use the counter in store you are being ripped off I know this as a trade customer came in and ordered the one of the same items I had just brought online and he paid just under double the online price.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, though I'm sorry to hear about your in-store experience. We strive to provide a seamless shopping process, both online and in-store, and it’s clear we missed the mark during your visit. I understand how frustrating it is to deal with pricing discrepancies and lengthy wait times. Your comments about the service you received will be shared with our team as we always look for ways to improve. Please know that we are here to help, and if there's anything more we can do for you, don’t hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Generally good, but not this time. The confirmation email said to collect by 26th May, I turned up on 23rd May and it had already been returned. I was not pleased.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and I’m sorry to hear about your recent experience with us. I understand how frustrating it must be to find that your order was returned before the expected collection date. We strive to keep our customers informed, and I regret that we fell short this time. Your comments are important to us and will help us to improve our service. If you have any further questions or need assistance, please reach out to our customer service team. Thank you for bringing this to our attention. Best regards, Team GSFCarParts.com

Posted 2 months ago

“How is possible to order a part wich is show you is fit to you're vehicle and after don't fit??? Is look like is fit??? I need a answer”

Helpful Report

Posted 2 months ago

Hi Ionut, Thank you for your feedback, and I’m really sorry to hear that the part you ordered did not fit your vehicle as expected. I completely understand how disappointing this must be for you. We strive for accuracy in fitting parts for our customers, and it's frustrating when we don't meet those expectations. Your comments are valued, and I will definitely share them with our team to help us enhance our processes. If you need any further assistance or wish to discuss this matter, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Kind regards, Team GSFCarParts.com

Posted 2 months ago

“I recieved email to pick my item but when I came they said it be tomorrow 10 am is in I went 10 am they said be in after weekend not good service”

Helpful Report

Posted 2 months ago

Hi Khosro, Thank you for your feedback, and I'm really sorry to hear about the misinformation regarding your item pickup. I understand that this can be very frustrating, and we strive to provide clear communication to all our customers. Your experience is important to us, and we will review our processes to ensure this doesn’t happen again. If there's anything else you'd like to discuss or further assistance you need, please feel free to reach out to our customer service team on Reviews@gsfgroup.com. Thanks for your understanding, and we hope to serve you better in the future. Best regards, Team GSFCarParts.com

Posted 2 months ago

“Overpriced parts and very often they give wrong parts even they ask about reg plate”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review, and I’m sorry to hear that you found our parts to be overpriced and encountered issues with incorrect items being provided. We strive to match the right parts to our customers’ needs, and it’s concerning to know that we missed the mark in this instance. Your feedback is valuable, and I’ll ensure it’s shared with our team to help improve our processes. If you have further concerns or need assistance, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best regards, Team GSFCarParts.com

Posted 2 months ago

“Delivered the wrong car battery & would not pick up for exchange had to drive 30 mins to return it. Will never use again”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your feedback, and I’m truly sorry to hear about the mix-up with your battery and the inconvenience of having to return it. We understand how frustrating this situation can be, and we aim to provide seamless service to all our customers. Your comments are important to us, and we will review our processes to help prevent this from happening in the future. If you would like to discuss your experience further or require any assistance, please don’t hesitate to reach out to our customer service team reviews@gsfgroup.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warmest regards, Team GSFCarParts.com

Posted 2 months ago

“After ordering, received msg on iPad screen to say parts ready next day. No confirmation email received but called next day to confirm availability. Parts were on shelf, to collect. Travelled across the city to pick up and although ID was available, the counter guy wouldn't release the parts, despite explaining my order was on the shelf in my name. Useless.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced when trying to collect your parts. It’s frustrating when expectations aren't met, especially after making a journey to visit us. We aim to provide our customers with accurate information and a smooth experience, so your comments are invaluable for helping us improve. I’ll make sure your concerns are addressed with our team to prevent similar situations in the future. If there's anything else you’d like to discuss or if you need further assistance, please reach out to our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“unfortunately the parcel did not arrive on time, I had to intervene after a few days and re-order which also did not arrive because the courier acted according to instructions!!!! waste of time, nerves and money. better avoid”

Helpful Report

Posted 2 months ago

Hi Marcin, Thank you for your feedback, and I'm truly sorry to hear about the delay with your order and the subsequent issues you faced with the courier. We totally understand how frustrating this situation must have been for you, and it’s not the experience we wish for our customers. We value your input, and your concerns will be shared with our team to help improve our processes. If there’s anything further we can assist you with, please reach out to our customer service team on reviews@gsfgroup.com. Thanks for your understanding, and we hope to do better for you in the future. Best regards, Team GSFCarParts.com

Posted 2 months ago

“Have not received the order. Paid for 2-3 days delivery and it has now been a week and still no delivery.”

Helpful Report

Posted 2 months ago

Hi Louise, Thank you for your feedback, and I'm truly sorry to hear about the delays with your order. I understand how frustrating it can be when you’re expecting a timely delivery and it doesn’t arrive as planned. We're constantly working to improve our delivery process, and your comments will be taken into consideration as we do so. If there’s anything else you’d like to discuss or if you need assistance, please feel free to reach out to our customer service team at reviews@gsfgroup.com. Thank you for your patience, and we hope to resolve this for you soon. Warm regards, Team GSFCarParts.com

Posted 2 months ago

“Ordered click and collect Parts have never been in. getting pretty fecked off with it now. Ordered brake parts yesterday. Parts should of been ready 10am today. No fecking part. Returned 2.30pm staff have no clue. Parts were in all the time but staff are too dumb to figure it out. Car was booked in for MOT 3pm today. You fecked me for the last time. I'm done with gsf”

Helpful Report

Posted 2 months ago

“System advised with wrong parts for my car”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback, and I’m really sorry to hear that the system advised you with the wrong parts for your car. I understand how frustrating it can be to receive incorrect information. We want to address this issue and make things right, so please reach out to our customer service team through the website. We’re here to help you resolve this matter as quickly as possible. Once again, I apologise for the inconvenience this has caused, and I appreciate your understanding. Best regards, Matt

Posted 2 months ago

“Used online discount code went to collect and the discount was not applied as they had to order the part in which took several days so could not use code even though the email showed it. Also tried opening a cash account as we run 8 vehicles several times chased it up but no response. Shocking customer service.”

Helpful Report

Posted 2 months ago

Hi Nick, Thank you for your feedback, and I’m really sorry to hear about the issues you experienced with the discount code and the lack of response regarding your cash account. I understand how frustrating this can be for someone managing multiple vehicles. We take your concerns seriously, and I would encourage you to reach out to our customer service team at Reviews@gsfgroup.com. They will be able to assist you further to ensure this matter gets resolved. Once again, I apologise for the inconvenience this has caused, and we appreciate your patience. Best regards, GSF Car Parts

Posted 2 months ago

“Unable to satisfy order due to delivery problems from 3rd party supplier. I appreciate things are sometimes difficult in this current climate, but don't send emails to say item has been despatched when it clearly hasn't. I requested a refund which was actioned promptly. A review of your suppliers is required, with the emphasis on lead times and delivery schedules.”

Helpful Report

Posted 2 months ago

Hi Stephen, Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about the delivery problems you encountered. I completely understand how frustrating it can be to receive communication that doesn't align with the actual status of your order. Your comments regarding our third-party suppliers and the need for a review of their delivery schedules are noted, and I will ensure they are addressed internally. We've been working to improve these processes, and your input is invaluable. I’m glad to hear that your refund was processed promptly, but I apologise for the inconvenience this situation has caused. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. Thank you for your understanding. Best regards, GSF Car Parts

Posted 2 months ago

“Poor service due to not having my product after I ordered it and then only issued me half the amotof the product as a refund which was ludicrous!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and I'm truly sorry to hear about the issues you've experienced with your order and refund. I understand how frustrating it can be to not receive the full value for an item you expected, and this is certainly not the level of service we aim to provide. Your comments are important to us, and I will ensure that they are shared with our team for review. If there's anything further you'd like to discuss or if you need assistance, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your patience and understanding. We hope to improve your experience with us in the future. Best wishes, Team GSFCarParts.com

Posted 2 months ago

“Never received order no correspondence very disappointed”

Helpful Report

Posted 2 months ago

Hi Kevin, Thank you for your feedback, and I'm truly sorry to hear that you haven't received your order or any communication from us. I understand how disappointing this can be, and we strive to keep our customers informed every step of the way. Your experience is important to us, and I assure you that we’ll investigate this matter further to improve our communication. If you need any assistance or further clarification, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding, and we hope to resolve this for you soon. Warm wishes, Team GSFCarParts.com

Posted 2 months ago

“Bought and paid for next day special delivery before 2pm. Didn't arrive. Didn't arrive on the Saturday either after being GUARANTEED by Morgan on the chat that it would be amd it ended up costing me 2 full days work after their mess up. Arrived Monday morning. Wasters time and completely useless. Interestingly....nobody has got back to me since I sent a final message on Monday upon its arrival, nobody has offered me a refund on my P&P and no sign of any compensation for costs incurred and money lost because of their incompetence. Disgraceful.”

Helpful Report

Posted 2 months ago

“Haven’t received my order”

Helpful Report

Posted 2 months ago

Hi Keith, Thank you for your feedback, and I'm truly sorry to hear that you haven't received your order yet. I understand how frustrating this situation can be. Please reach out to our customer service team through the website, and we’ll do our utmost to resolve this for you as quickly as possible. Again, our sincerest apologies for any inconvenience caused. Best regards, Matt

Posted 2 months ago

“Wiper blade broken on arrival in a squashed box.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review, and I’m really sorry to hear that your wiper blade arrived broken. I completely understand how disappointing this must be for you. Please get in touch with our customer service team through the website, and we will do our best to resolve this issue promptly. Once again, sincere apologies for the inconvenience this has caused, and we appreciate your understanding. Regards, Matt

Posted 2 months ago

“Wrong parts”

Helpful Report

Posted 2 months ago

Hi Sebastian-Andrei, Thank you for your feedback, and I’m sorry to hear that you received the wrong parts. I understand how frustrating that can be. Please reach out to our customer service team at reviews@gsfgroup.com and we’ll work on sorting this out for you as quickly as possible. I apologise for the inconvenience caused and appreciate your understanding. Best regards, Mo

Posted 2 months ago

GSFCarParts.com is rated 4.5 based on 56,322 reviews