GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,297 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The windscreen wipers that the website specified to the registration and vehicle spec was incorrect. I have tried to make contact with GSF but the online chat is shocking and no phone number available.”

Helpful Report

Posted 1 month ago

“2 of the break pads were cracked I don’t have a picture because they went in the bin and had to order some more from another place”

Helpful Report

Posted 1 month ago

“Ordered correct parts but the member of staff picked the incorrect rear discs. I only realised once the work was being done. I ended up replacing the pads only. When returned for a refund no apology was given. Poor service. These errors should not happen.”

Helpful Report

Posted 1 month ago

“I ordered two filters on my first shop with GSF. An oil filter was missing from the delivery. I’ve emailed 3 times and no response. Frustrating and disappointing level of service. I’ve paid for an item that has not been delivered.”

Helpful Report

Posted 1 month ago

“Ordered headlamp bulbs online; was assured they were the right ones but when i collected them and went back to my car (parked in the GSF car park) and checked against the old bulb realised they were different. I walked straight back into the shop only to be told they couldn't accept returns of bulbs; I asked the staff where this policy was in writing on display or in policy documents, they were unable to show me anything but still refused to replace the bulbs with the correct ones. I had to pay again for the correct bulbs. I've shopped with GSF often in the past but in future will be buying from Europarts instead. Much better customer service and never been ripped off by Europarts. I collected the parts and returned to the shop within 3 minutes of walking out and not even having left the GSF car park just to be told that I could well have used the new bulbs within that time before trying to return them.... they were still in their packaging so clearly unused! GSF have lost another customer over this.”

Helpful Report

Posted 1 month ago

“Part was perfect. Cashier was terrible, do arrogant... thought he was the only person in the UK that could have supplied the part. Bad customer experience.”

Helpful Report

Posted 1 month ago

“Hateful company, rude staff, flat out rip off merchants. Bought two items on line both shown in stock. Got to collect and told only 1 is in stock they'll get the other. I go back to get the other and they try to charge me 10% more than the price when I ordered, saying "it's on you mate, price went up init" Walked out and spent the money elsewhere. This company is a bad joke”

Helpful Report

Posted 1 month ago

“Ordered service parts through the ‘Enter your Reg,’ option to make sure correct parts are ordered. Got sent the wrong service parts. Had to call out AA breakdown because my car broke down, consequently. Nightmare!!”

Helpful Report

Posted 1 month ago

“Parts not received”

Helpful Report

Posted 1 month ago

“Parts haven't arrived 😕”

Helpful Report

Posted 1 month ago

“Poor service company, bought a battery online, delivery was ok and box looked fine, on opening it though the battery had been damaged on the negative terminal. As I had not checked it within 14 days the refused to replace it.”

Helpful Report

Posted 1 month ago

“Guys couldn’t find my item in store. Was given a replacement but not what I wanted 😡 I’ve done click a collect twice now and both times service has been terrible at this particular store. Staff swearing no regards for customers being in earshot !”

Helpful Report

Posted 2 months ago

“parts did not arrive next day- was 4 days later and the box was based and damaged”

Helpful Report

Posted 1 month ago

“I'm giving you a poor rating because I can't rate something I haven't had yet. Could you please chase this up with Evri, it's getting ridiculous!”

Helpful Report

Posted 1 month ago

“Parts are perfect but the attitude of the staff at the redditch store is really bad it’s like they doing you a favor by selling you a part I will never go there again”

Helpful Report

Posted 1 month ago

“Absolutely hopeless, only ordered a drive shaft which arrived with the grease burst due to box damage, not courier fault as box wrapped up damaged. Oil filters and antifreeze hadn’t arrived after a week, dpd app states they cannot deliver!”

Helpful Report

Posted 1 month ago

“Looked online, went to a branch, found they were twice the price, went home & ordered online on the Friday, paid for next working day delivery, recieved on the weds, online chat didn't help one bit when I was trying to find out where my delivery was”

Helpful Report

Posted 1 month ago

“Ordered an alternator belt using my reg number on the GSF website. Collected and attempted to fit but the belt was completely the wrong size. Put the car back together to return the part - refund given but no apology for GSFs website error. Not the first time this has happened with these guys. My car is a 2.0 Tdi Golf - not exactly a rare car!”

Helpful Report

Posted 1 month ago

“Woman in shop would not confirm part fitment. Their website told me part fitted. . Now I know what the S stands for. I had to return it as did not fit. Wasting time and fuel. Ordered replacement from Motor Parts Direct and it fitted. Never again will I go to GSF car parts”

Helpful Report

Posted 1 month ago

“One of the ball joints was incorrect fitment”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 56,297 reviews