GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,615 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only part of my order arrived and no response to my email when queried. Still not received my missing items even after I followed up with a phone call”

Helpful Report

Posted 1 month ago

Hi Giulio, Thank you for bringing this to our attention, and I’m very sorry to hear about the issues you've encountered with your order. It’s disappointing to know that part of your order did not arrive and that you haven’t received a response regarding your missing items. Your experience is important to us, and I understand how frustrating it can be not to receive assistance when needed. Please know that we are looking into your concerns, and I encourage you to reach out to our customer service team again if you haven't heard back. We are here to help! Thank you for your patience. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“I have returned some item. I still haven’t got a refund.”

Helpful Report

Posted 1 month ago

Hi Hushmand, Thank you for your feedback, and I’m really sorry to hear that you are still waiting for your refund. I completely understand how frustrating this must be for you. We want to ensure that all returns are processed as quickly as possible, and your experience matters to us. I will make sure your concerns are raised with our team to help improve our service. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Been using GSF for a while now but after receiving one of their many marketing emails stating free gift if you click and collect today I did I purchased some oil filters, when to the store to collect and guess what no gifts as per marketing email !!, what a surprise store had no stock but new about the email sent to all its customer, Moral of the Story Never Never believe a word they say its all a con to get you in the store……”

Helpful Report

Posted 1 month ago

Hi Craig, Thank you for taking the time to share your experience, even though I’m truly sorry to hear that it didn't meet your expectations. I understand how disappointing it can be to receive a promotional offer and then find out that it wasn’t available at the time of collection. We appreciate your loyalty to GSF and recognise that clear communication is essential. Your feedback will definitely be taken on board as we strive to improve our customer experience. If there’s anything else you’d like to discuss, please reach out to our customer service team on reviews@gsfgroup.com. Thank you once again for your thoughts. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Despite using the registration of the vehicle . The part sent was incorrect”

Helpful Report

Posted 1 month ago

Hi Aiden, Thank you for your feedback, and I’m really sorry to hear that the part you received was incorrect despite using your vehicle's registration. I understand how frustrating that must be and apologise for any inconvenience this has caused. We strive to ensure our customers receive the right parts for their vehicles, and your experience will be shared with our team to help us improve our service. If there's anything we can do to assist you further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention. Kind regards, Team GSFCarParts.com

Posted 2 weeks ago

“Shocking fcfcfcfc”

Helpful Report

Posted 1 month ago

“Really poor experience as a new customer. All parts showed as in stock and available for Click & Collect. I received an email saying my order was ready to pick up, but when I arrived, one of the items wasn’t available. Your website states: "Your local GSF store will receive, check, and pick your Click & Collect order ready for your arrival. Should there be any issues with the items ordered, the local store team will get in touch." This clearly didn’t happen. The parts were simply taken off the shelf on the day, and no one contacted me about the missing item. Now I don’t know whether to try again, because your website still shows the item as in stock — but in store, I’m told otherwise. Very poor communication and a frustrating experience.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your feedback, and I’m really sorry to hear about the issues you faced with your Click & Collect order. I completely understand how frustrating it must be when communication falls short, especially when you're relying on the information provided. We strive to ensure our inventory is accurately reflected online and that our customers are kept informed. Your experience is important to us, and we’ll be bringing this matter to the attention of our team to enhance our processes moving forward. If you have any further questions or need assistance, please do reach out. Thank you for bringing this to our attention. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“Click and collect system was a waste of time. I waited nearly 1 hour for my item as the order had not reached the branch’s system.”

Helpful Report

Posted 1 month ago

Hi Sarab, Thank you for your feedback, and I'm genuinely sorry to hear about your experience with our click and collect system. Waiting for an hour for your order is certainly not ideal, and I understand how frustrating that must have been. Your input is invaluable, and I will make sure to pass it on to our team so we can work on improving our processes. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Chap at the till made me wait 40mins and said if you want the same part now you need to pay a different price or come back in 30mins.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, and I’m truly sorry to hear about your experience at our store. Waiting for such a long time is understandably frustrating, and I apologise for any inconvenience this caused you. Your comments about the pricing policy have been noted, and I will ensure they reach the appropriate team for review. We aim to provide a seamless experience, and your input is invaluable in helping us achieve that. If there's anything else you would like to discuss or if we can assist you further, please don't hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“I ordered the part on Friday for bank holiday delivery. Its now a week later and part still hasn't come. Rubbish.”

Helpful Report

Posted 1 month ago

Hi Jason, Thank you for your feedback, and I'm really sorry to hear about the delay with your order. I understand how frustrating it can be to wait longer than expected, especially during a holiday period. Your experience is important to us, and we’re looking into this issue to make sure it doesn’t happen again in the future. If you need any further assistance or would like to discuss your order, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your patience. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Did have product and told me they can't get it so y dose it let you order it wasted my time i will go somewhere else”

Helpful Report

Posted 1 month ago

“The part listed on the website wasn't the one they had in stock. I drove 35 miles there for nothing.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, and I’m really sorry to hear about your experience with the part not being available as expected. It’s frustrating to make a trip only to find out that the item you need isn’t in stock. We strive to keep our inventory accurate and your concerns will be addressed with our team to help prevent this from happening in the future. If you need any assistance or have further questions, please feel free to reach out to our customer service team. Thanks for bringing this to our attention. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“I orderd a de walt gun which said it would arrive by Wednesday then it came on Saturday and it wasnt even the right gun i then had to go over to the store 1 hour from where i live to get it sent back”

Helpful Report

Posted 1 month ago

Hi Calum, Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with your order. It must be incredibly frustrating to receive the wrong product and then have to make a long trip to return it. We aim to provide accurate delivery information and ensure our customers receive the correct items. Your experience is important to us, and I will be sure to pass your comments along to our team for review. If there’s anything we can do to help, please reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“ordered online confirmation email said ready at 10am, arrived at store after 11am no parts. got a text at 12.30pm parts are ready to collect drive back to store arrived around 1pm parts still not arrived, told that it was an automated text and parts should be here after 2pm. 3rd trip back to store after 2pm and collected. 2 wasted journey's and no apology. you need to sort out your online systems so they work with the store to stop people wasting there time.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, and I’m very sorry to hear about the issues you faced with your order collection. It’s completely understandable to be frustrated after making multiple trips without the parts you needed. We value your time and strive for a seamless experience, so I will certainly pass your comments along to the team to improve our online and in-store coordination. Your experience is important to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please reach out to our customer service team. Warm regards, Team GSFCarParts.com

Posted 2 weeks ago

“I had opened the battery from its cover Today and found its leaking from everywhere. It might have been brought upside down while delivering at my doorstep.”

Helpful Report

Posted 1 month ago

Hi Rahul, Thank you for taking the time to share your feedback, and I'm really sorry to hear about the issue with the battery you received. It must be frustrating to find it leaking, and I understand your concern regarding the delivery condition. We take product quality and delivery care very seriously, and I assure you that your comments will be escalated to our team for review. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 2 weeks ago

“Part was listed as fitting left and right hand side. Took my car to a garage, they disassembled my old drive shaft, went to fit the one I bought from you and it wasn’t the part I needed, turns out there is a specific side for each drive shaft. I had to pay for the time of the mechanic to take my drive shaft off and then put it back on again, as the wrong part ordered from yourself after being told it was correct online and in store. I then had to drive back to your store to return the part I bought, wait 3 days for my refund and then order the correct part from Bullseye instead as you didn’t have the part in stock that I needed.”

Helpful Report

Posted 1 month ago

“I put in my registration online and it found my vehicle, said the part would fit my vehicle and it didn't. I paid £7.00 odds for the part and £14.00 for delivery. Waste of money.”

Helpful Report

Posted 1 month ago

“The package was open, incorrectly addressed, parts were missing and arrived later than expected. It does not get much worse than that!”

Helpful Report

Posted 1 month ago

“couldn't prrovide what i actually ordered”

Helpful Report

Posted 1 month ago

“Order was completly wrong no service kit just oil”

Helpful Report

Posted 1 month ago

“Stood waiting for ages while they were stood chatting in the office and then when I was eventually served he was rude and gave me the wrong parts”

Helpful Report

Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 55,615 reviews