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GSFCarParts.com Reviews

4.5 Rating 58,807 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
9,257
 Metrics Info
4.5
Based on 58,807 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

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L Spratt
Verified Buyer
“Fast friendly service Thank you”
Helpful Report
Posted 7 months ago
K Flynn
Verified Buyer
“Never received order no correspondence very disappointed”
Helpful Report
Posted 7 months ago
Hi Kevin, Thank you for your feedback, and I'm truly sorry to hear that you haven't received your order or any communication from us. I understand how disappointing this can be, and we strive to keep our customers informed every step of the way. Your experience is important to us, and I assure you that we’ll investigate this matter further to improve our communication. If you need any assistance or further clarification, please don’t hesitate to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding, and we hope to resolve this for you soon. Warm wishes, Team GSFCarParts.com
Posted 7 months ago
S Lumb
Verified Buyer
“The DMF was in a terrible state, burst out of its box going rusty battered, wasn’t impressed at all, won’t be using again.”
Helpful Report
Posted 7 months ago
Hi Steven, Thank you for your review, and I’m sorry to hear that the DMF you received was in such poor condition. It's disappointing to know that it didn't arrive as expected, and we understand how frustrating this can be. Your feedback is important to us, and I will ensure it is passed along to our team for further review. We aim to provide quality products and services, and your experience will help us improve. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com
Posted 7 months ago
A Crewe-Jones
Verified Buyer
“Excellent service. I ordered a battery on a Friday evening so I wasn’t expecting it to arrive until the following Tuesday. I was pleasantly surprised when the parcel was delivered less than 24 hours later! Great service!”
Helpful Report
Posted 7 months ago
K Tilley
Verified Buyer
“Good price will use again”
Helpful Report
Posted 7 months ago
G Rawson
Verified Buyer
“I bought a lower control arm fitted it but the ball joint was wrong one so came back bought another arm Wrong ball joint again i live in barnsley so two trips to sheffield wasting my time and fuel I had to order from another parts company So not my best experience i have bought lots of other parts over the years and not had a problem”
Helpful Report
Posted 7 months ago
Hi Geoff, Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you faced with the lower control arms. It's frustrating to make multiple trips, and I understand how inconvenient this has been for you. We appreciate your loyalty over the years, and we value your feedback as it helps us identify areas where we can improve. I’ll make sure your comments are relayed to the relevant team to help prevent this from happening in the future. If there's anything else we can assist you with or if you’d like to discuss your experience further, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com
Posted 7 months ago
R Overthrow
Verified Buyer
“Had the parts and discount code online.”
Helpful Report
Posted 7 months ago
C Paxton
Verified Buyer
“Quick service, well packaged without going over the top”
Helpful Report
Posted 7 months ago
R Knox
Verified Buyer
“Good service. Easy to order online for pick up. And he carried the battery to my car for me without me having to ask :)”
Helpful Report
Posted 7 months ago
R Cunanan
Verified Buyer
“Resonable price.”
Helpful Report
Posted 7 months ago
G Hyett
Verified Buyer
“My battery was delivered in record time and was well protected with robust packaging”
Helpful Report
Posted 7 months ago
M Smith
Verified Buyer
“Bought and paid for next day special delivery before 2pm. Didn't arrive. Didn't arrive on the Saturday either after being GUARANTEED by Morgan on the chat that it would be amd it ended up costing me 2 full days work after their mess up. Arrived Monday morning. Wasters time and completely useless. Interestingly....nobody has got back to me since I sent a final message on Monday upon its arrival, nobody has offered me a refund on my P&P and no sign of any compensation for costs incurred and money lost because of their incompetence. Disgraceful.”
Helpful Report
Posted 7 months ago
G Ollerton
Verified Buyer
“Part ordered and collected at a competitive cost”
Helpful Report
Posted 7 months ago
A Smyth
Verified Buyer
“Parts in stock and cheaper than other suppliers”
Helpful Report
Posted 7 months ago
A Rentmore
Verified Buyer
“Great service and a good price, thanks”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“ordered online and collected in store friendly saff member”
Helpful Report
Posted 7 months ago
F Collier
Verified Buyer
“Excellent as always”
Helpful Report
Posted 7 months ago
G Hall
Verified Buyer
“The staff were very helpful when I had a fall on an unmarked step at one of their branches. I injured my knee quite badly and a week later is still causing me problems still numb down one side. Whilst the staff at the branch went up and beyond I have heard nothing from head office in regards to this accident even though I have emailed them. The 5 are review is for the staff at Prenton for looking after me until I was able to stand and limp away.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Easy to order online, part in-stock. Went to collect (Leicester) not so good, 2 people serving one person, additional staff looking out from glass office, queue build up, customers getting frustrated. When you see a queue, jump in and reduce the wait time...”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback, and I'm sorry to hear that your experience in-store didn't match your expectations. We appreciate your comments regarding the queue and the staffing situation, and I'll make sure to pass this on to the team to help improve our service. We strive to create a smooth experience for our customers, so your input is invaluable in helping us achieve that. If there's anything else you'd like to discuss, please feel free to get in touch with our customer service team at reviews@gsfgroup.com. Warm regards, Team GSFCarParts.com
Posted 7 months ago
M Lake
Verified Buyer
“Quick service and friendly staff”
Helpful Report
Posted 7 months ago
GSFCarParts.com is rated 4.5 based on 58,807 reviews
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