Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,771 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great system of keeping you up to date with order progress. Quick to respond on email with questions.”

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Posted 3 years ago

Thank you for the 5 star review! We're pleased to hear that we were able to keep up with your needs.

Posted 3 years ago

“Very helpful staff n very friendly. Easy to communicate with them. It’s to easy to get wat you required. Everything you can get for gym requirements n easy. I’ll suggest my friends and family to shop with direct gym. Thank you.”

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Posted 3 years ago

Thank you for your review, Ravin, we're so glad to hear that our staff were helpful and friendly. We'll make sure they know how much it means to us when they go the extra mile! We always do our best to be as accommodating as possible, with a focus on customer service. It's great to hear that we've succeeded in this area too! Thank you again for your kind words and I hope this has been a pleasant shopping experience for you.

Posted 3 years ago

“Products are great! My order was slightly impacted by initial shipping delays but I contacted Gym Direct who organised a courier for the next available shipping run as a solution. Excellent customer service!”

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Posted 3 years ago

Thank you for your review! We are glad to hear that we were able to help with your order. Our customer service team is available at any time and we strive to provide the best possible experience for our customers.

Posted 3 years ago

“Great service as always.”

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Posted 3 years ago

Thank you for your feedback, Kenton. I'm glad to hear that our customer service team was helpful and the product arrived as expected. We're always looking for ways to improve and if there's anything we can do in the future to make your experience with us even better, please let us know!

Posted 3 years ago

“Great range, great prices, delivery was so quick and the customer service was really amazing. Will definitely order again”

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Posted 3 years ago

Rosemary, thank you for your review of our site. We're so glad to hear that you had a great customer experience with us and we will be sure to pass on your feedback to the team!

Posted 3 years ago

“Easy to navigate site, fast dispatch and delivery”

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Posted 3 years ago

Thank you for your review David, we're so pleased to hear that you were happy with the speed of dispatch and delivery. Our aim is always to provide fast service and it sounds like our site made this possible for you. We want to make sure everyone has the same experience so please let us know if there's anything else we can do!

Posted 3 years ago

“Great products at great prices, have purchased several different weights of dumbbells over time and always great quality.”

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Posted 3 years ago

“Good quality products at competitive prices and great customer service”

Gym Direct 5 star review on 5th March 2022

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Posted 3 years ago

Hi Steven, thank you for your review. We're sorry to hear about the delivery time and we'll be sure to pass this on to our team so they can investigate it. In the meantime, please give us a call if you need any assistance with anything else. Thank you!

Posted 3 years ago

“Product is great and delivery time good too”

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Posted 3 years ago

“All good 👍 Will visit soon. Thanks”

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Posted 3 years ago

Thank you for your review Yong, I'm glad to hear that you enjoyed the experience with us. I appreciate your feedback and will be sure to pass it on internally so we can continue to provide a great service. If there is anything else we can do for you, please don't hesitate to get in touch!

Posted 3 years ago

“Extremely quick & great prices. When there were delays (due to Christmas), they emailed almost immediately and let me know. Such great customer service”

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Posted 3 years ago

“Good quality and easy to deal with. Only small thing is that the delivery tracking info sent out was incorrect and confusing - I got multiple emails with the wrong tracking link. A short phone call clarified this but it'd help to fix the system that sends the emails.”

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Posted 3 years ago

“Website is easy to navigate, prices competitive, good customer service.”

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Posted 3 years ago

“Great customer service and happy with the communication with knowing when to expect my parcel.”

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Posted 3 years ago

“Perfect, they exactly the same weights that was at my gyp I use to go.”

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Posted 3 years ago

“Products were exactly as described. Delivery time was reasonable”

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Posted 3 years ago

“Great company and they have some really good and well priced gear”

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Posted 3 years ago

“Top quality products, online purchasing process simple to navigate. Delivery relatively prompt. So, all good!”

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Posted 3 years ago

“Have dealt with Lilly and her team 10 years ago for a decent gym I had at Bundeena. Just purchased an Olympic bar and plates for the south coast of NSW in case we have more lockdowns. Terrific to deal with.”

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Posted 3 years ago

“Great communication and delivery updates, delivery took a little while but completely understandable with covid and bulk items. Bought single cable machine, made in china, works fine, easy to put together. No idea how it will go with long term punishment but for the price she’ll do the job”

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Posted 3 years ago

Thank you for your review, John. We're glad to hear that you like our communication and delivery updates! We know it can be frustrating waiting for a package, but we want to make sure the items arrive in perfect condition - so we take care to pack them carefully and send them out as soon as possible. I'm sorry that this meant there was a little wait on your order though.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,771 reviews