Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,892 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was purchased but had manufacturer fault. Gym Direct was prompt with their communication via email and with their options in trying to solve the problem. Decided on a refund and Gym Direct was happy for the item to be returned and my refund was given quickly. Overall the customer service in my situation was great from Gym Direct.”

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Posted 4 years ago

We appreciate the 5-star review even after the experience you had, means a lot, we have now updated the website and we are glad we could get this situation resolved for you in a fast and clean fashion. We hope to see you in the near future and please don't hesitate to get in contact with us if you have any questions. Have an amazing day, thanks Tim. -GD

Posted 4 years ago

“Exactly what I needed at a brilliant price. Good quality and happy with my purchase.”

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Posted 4 years ago

“Fast delivery! Great products! Easy transaction!”

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Posted 4 years ago

“Very reasonable. Price good quality”

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Posted 4 years ago

“Hey guy's gymdirect is far the best in quality equipment, great price and awesome customer service I've purchased a very thing's plates, bench, kettle bells, full cage and a few Olympic bars. my next purchased is leg press and air assault bike...”

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Posted 4 years ago

“Fast delivery, almost too fast.. I got an email saying my delivery was on the way and a few hours later it arrived to me in Canberra.”

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Posted 4 years ago

Thank you for your great review of Gym Direct, and for letting us know how happy you are with our fast delivery. We're glad to hear that we were able to get your order to you quickly and that you're enjoying your new equipment. We appreciate your business and look forward to serving you in the future.

Posted 4 years ago

“Excellent customer service, good products.”

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Posted 4 years ago

“Happy with the purchasing experience.”

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Posted 4 years ago

“Awesome as always. Fastest delivery in the universe. Great product cheers.”

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Posted 4 years ago

“Gym direct have always had great quality products for very competative prices, I always check out Gym Direct first, great company to deal with.”

Gym Direct 5 star review on 29th June 2022

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Posted 4 years ago

Hi Steven, What an awesome setup, we are so happy you are enjoying the equipment, keep killing those workouts and take care :)

Posted 4 years ago

“Fast shipping.”

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Posted 4 years ago

Hi Sean, We appreciate the 5-star review and we are glad we could provide a fast clean service. Thank you.

Posted 4 years ago

“Prompt delivery (within two weeks or so), after being told the item was not in stock at the time of order. The delivery driver could have been a bit more customer-oriented - the item was dropped at the front door without any notification of its delivery ie., no doorbell or knock. If that had happened the item could have been dropped at the front of the garage door and both the driver and myself would have saved some energy. Despite that however the item is of good quality and finish, and I am enjoying using it.”

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Posted 4 years ago

“Great product. Easy to order, easy pick up, returned one item only because it wasn’t required. No problem at all. Money refunded immediately. Customer service outstanding.”

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Posted 4 years ago

“I ordered the Muscle Motion Bumper Plate and Barbell Storage Rack for very small gym room. The unit is small but extremely strong for its size. It fitted in a small area with no restrictions on being able to access both sides of the rack. I’m really impressed with the rack, the very competitive price and most of all the service I was provided by Gym Direct. The delivery service was very quick. I will definitely use Gym Direct again”

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Posted 4 years ago

“Very impressed with Gym Direct, excellent communication and very prompt delivery.”

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Posted 4 years ago

Thank you for choosing Gym Direct, Michelle! I'm glad to hear that you're impressed with our communication and delivery. We strive to provide the best possible customer service and appreciate your business.

Posted 4 years ago

“Quality item very good communication”

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Posted 4 years ago

“Awesome customer service, very fast delivery and products are five star ⭐️”

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Posted 4 years ago

“Efficient delivery”

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Posted 4 years ago

“Brilliant product and super fast service. The plate rack is well designed and strong.”

Gym Direct 5 star review on 13th June 2022

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Posted 4 years ago

“I bought a leg extension from gym direct was so sceptic as I only buy from eBay and don't trust Alot of websites. I paid for the peg extension on a Monday by the following Monday my product had arrived.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,892 reviews