Login
Start Free Trial Are you a business? Click Here

Gym Direct Reviews

4.4 Rating 1,892 Reviews
84 %
of reviewers recommend Gym Direct
4.4
Based on 1,892 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email
Read Gym Direct Reviews
Anonymous
Anonymous  // 01/01/2019
“Really great service. One of my dumbbells was missing. It was clear it feel through the box that it arrived in. I sent an email and photo and the team sent a new one. Thanks for being prompt and professional.”
Helpful Report
Posted 3 years ago
Thank you so much for your generous 5-star rating of Gym Direct and for your extremely kind words. We are really grateful for all the customers that we've been able to serve and we understand just how important it is to address any issues that may arise promptly and in a professional manner. Thank you once again for your positive feedback and we look forward to continuing to provide you with an exceptional service.
Posted 3 years ago
“Great service very friendly staff,”
Helpful Report
Posted 3 years ago
Thank you, Katrina, for the glowing 5 star review of Gym Direct! We are so pleased to hear that you found our service to be great and our staff very friendly. We appreciate your feedback and our team will keep striving to exceed your expectations.
Posted 3 years ago
“YOUR SERVICE IS TERRIFIC !!!”
Helpful Report
Posted 3 years ago
Thank you so much, Moses, for your 5 star rating of Gym Direct and for being a repeat customer! We are so pleased you are happy with our service and appreciate the feedback.
Posted 3 years ago
“i have purchased many items from gym direct, great staff and competitive prices.would recommend you try them.”
Helpful Report
Posted 3 years ago
Thank you so much for your 5 star rating of Gym Direct! We're so glad to hear that you've had a great experience with us - both in terms of our staff and competitive prices. We really appreciate your support. We hope you will continue to purchase items from Gym Direct and recommend us to your friends. Thank you again for your kind words!
Posted 3 years ago
“Delivered very quick from Sydney to regional Victoria. Easy to build. I recommend using dynabolts from Bunnings when using on brick wall. Very happy with the results so far!”
Gym Direct 5 star review on 25th May 2023 Gym Direct 5 star review on 25th May 2023
Helpful Report
Posted 3 years ago
Hi Simon, thank you for your positive review and for taking the time to recommend which good-quality bolts will best suit brick walls. We're always pleased to hear when our customers have been happy with their purchase from Gym Direct. We're glad to hear that your product was delivered quickly from Sydney to regional Victoria, which is always a priority for us. Thanks again for your feedback, and we hope your gym equipment continues to serve you well. - GD
Posted 3 years ago
“Excellent reliable service! Didn’t take long for product to be shipped to my location.”
Helpful Report
Posted 3 years ago
Thank you for choosing Gym Direct! We are glad to hear that our service was both reliable and quick. At Gym Direct, we do our best to ensure that our customers receive their orders promptly and safely. Please let us know if there is anything else that our team can help you with in the future! We look forward to seeing you again soon. - GD
Posted 3 years ago
“My favourite website, regular great deals, all the info you need when making a purchase is readily available. I’ve talked to them on the phone and they are always helpful, fast delivery too.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to share your positive feedback, Terrance! We appreciate you mentioning the helpful customer service team and fast delivery times. Here at Gym Direct, we pride ourselves on providing the best experience possible to all of our customers. We're delighted to hear that our efforts have been successful in your case. We look forward to hearing from you again soon! - GD
Posted 3 years ago
“Ordered what I wanted and got what I ordered in good time.”
Helpful Report
Posted 3 years ago
Howard, thank you for your 5 star review! We are delighted that your order went so smoothly and that it arrived in good time. Our team works hard every day to ensure customers have a pleasant experience when ordering with Gym Direct. We appreciate your feedback and if there's anything else we can do for your further shopping experiences with us, please let us know. Thanks again for being such a valued customer! - GD
Posted 3 years ago
“Great service as always very pleasant staff we will continue to shop here”
Helpful Report
Posted 3 years ago
Thank you for your positive review, James! We are so pleased to know that we've provided great service. It is always our aim at Gym Direct to ensure the best customer experience possible, and we will continue pursing this goal with each interaction. It's great that you will continue to shop with us and we thank you for your loyalty. Let us know if there's anything else we can do for you in the future. - GD
Posted 3 years ago
“Great price & customer service. Product exactly as described. Fast Delivery. Very happy.”
Gym Direct 5 star review on 20th May 2023
Helpful Report
Posted 3 years ago
We are so pleased to hear your experience with Gym Direct was positive, Connect! We strive to maintain a high-quality product that is accurately described and delivered quickly. We also take pride in our customer service team, who works hard to give everyone we serve the attention they deserve. Thank you for your 5-star review! We hope you enjoy your new product for many years to come. - GD
Posted 3 years ago
“All items I have ordered have been excellent quality and quick delivery. Thanks gym direct”
Helpful Report
Posted 3 years ago
Thank you Joe for your positive review of Gym Direct! We are delighted to hear that the items you have ordered from us were excellent quality, and that they arrived quickly. At Gym Direct, we pride ourselves on providing high-quality goods and speedy service. It is our goal to ensure every customer leaves satisfied with their purchase. We value your feedback and hope to make your next visit to us just as easy and enjoyable as this one was. - GD
Posted 3 years ago
“Quick response had a delay on one product and they called to inform which was better than an email”
Helpful Report
Posted 3 years ago
Thank you for your kind review, Josh! We truly appreciate it. It's always our top priority to get back to our customers quickly and keep them informed of any delays or changes in their orders. We are very pleased that we could exceed your expectations by going the extra mile and calling you about a possible delay with one of your products. We strive to make sure our customers always have an excellent experience when shopping with us, so we thank you for recognizing that effort. We look forward to seeing you again soon! - GD
Posted 3 years ago
“Very happy”
Helpful Report
Posted 3 years ago
Thank you for your 5-star review, Lucy! We are so pleased to hear that you had a positive experience with Gym Direct. We strive to only offer the best products and services to make sure our customers have an excellent gym-going experience. We are glad this was the case for you and we appreciate your support. Thank you again for your review and for choosing us as your go-to gym shop. - GD
Posted 3 years ago
“Support was kind, resourceful and prompt. They have my business moving forward!”
Helpful Report
Posted 3 years ago
Thank you for taking the time to write this review, we really appreciate it. We are so pleased to hear that our team's support was kind and helpful which allowed you to move forward with our business. We pride ourselves on providing an outstanding customer service experience, and we are glad that this time was no different. We hope that you continue to be happy with our product and services! Thank you again for your positive feedback. - GD
Posted 3 years ago
“Product as described prompt service would recommend”
Helpful Report
Posted 3 years ago
Thank you for your review and your support of Gym Direct! We are glad to hear that the product performed exactly as you expected, and that our delivery service was prompt. We value customer satisfaction highly, so it means a lot to us when we hear positive reviews like yours. Thank you for choosing to shop with us and we look forward to serving you again in the future! - GD
Posted 3 years ago
“The staff were very helpful with advice as to the products and their use, and the service in providing the equipment was very efficient.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to review your experience with Gym Direct! We are absolutely delighted to hear that our team gave helpful advice and that we provided a speedy service. It's our priority to make sure every customer has the very best experience possible. We really appreciate your kind words and hope you continue to be satisfied with our products and services. If there is anything else we can do for you, please don't hesitate to reach out. Thank you again! - GD
Posted 3 years ago
“Great quality, great communication, reasonable prices and fast delivery. Will order again”
Helpful Report
Posted 3 years ago
Thank you so much for choosing Gym Direct, we appreciate your positive review! We strive to provide our customers with great quality product at competitive prices whilst ensuring a smooth customer experience. It's reassuring to know that we have achieved this for you. We hope that we can continue to offer you exceptional value and service in the future. Thank you again for taking the time to leave us such kind words and we look forward to seeing you here again soon! - GD
Posted 3 years ago
“Great service & price and super quick delivery! Highly recommend”
Helpful Report
Posted 3 years ago
Hello John, We are thrilled to hear you had a great experience with Gym Direct! It's great to know that you had a wonderful time, not only in terms of the service and prices but also when receiving your package - Quick delivery makes anyone happy! We appreciate your support and kind words. We hope you'll stay with us for many more purchases in the future. Thanks again and happy shopping! - GD
Posted 3 years ago
“Great quality,fast delivery and great customer service. My first choice for gym equipment”
Helpful Report
Posted 3 years ago
Drosos, thank you for your incredibly generous review! We are truly thrilled that you are so satisfied with Gym Direct and it's wonderful to know that we were able to meet your expectations in terms of quality, delivery times, and customer service. Knowing that you look to us as your first choice for gym equipment means the absolute world to us and goes a long way in continuing to motivate our team. On behalf of everyone here at Gym Direct, thank you for your kind words! - GD
Posted 3 years ago
“Super fast shipping, good quality products and great customer service. Will be back if I need anything more for my gym.”
Helpful Report
Posted 3 years ago
Joanna, we are so glad to hear that you had a great experience shopping with Gym Direct! We understand how important it can be to receive your products quickly and at the highest quality possible. We take pride in our customer service and strive for excellence so it's fantastic to hear that we were able to meet your expectations. We value your feedback and will continue working hard and perfecting our services. Thank you for choosing us and we look forward to assisting with any future gym needs! - GD
Posted 3 years ago
Gym Direct is rated 4.4 based on 1,892 reviews