Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,768 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy to navigate, prices competitive, good customer service.”

Helpful Report

Posted 3 years ago

“I placed a order on the 26/1/22 for a half commercial stability ball which was supposed to be a birthday present in early February. Had to pay $45 for courier delivery because it weighed approximately 6kg. I thought it would only take two weeks being courier delivered but it didn’t turn up after three weeks. So I rang Gym Direct on Wednesday 16/2/22 to inquire about my delivery. They said they would get back to me the next day- this did not happen. So I rang on the Friday and they said they would get back to me and they didn’t. It’s now 21/2/22- AND STILL NO DELIVERY. I just want what I’ve paid for and some customer service would be appreciated. NOT HAPPY”

Helpful Report

Posted 3 years ago

“Great customer service and happy with the communication with knowing when to expect my parcel.”

Helpful Report

Posted 3 years ago

“The quality of the goods was excellent however it took about three weeks to arrive”

Helpful Report

Posted 3 years ago

“Quick to take your money. From that point on the whole experience was VERY disappointing. Extremely poor customer service and extremely slow dispatch and delivery. I was given conflicting information every time I made contact to chase up my delivery. I won't ever be buying from this company again.”

Helpful Report

Posted 3 years ago

“Ordered a pair of weight plates that took 3 weeks to be processed and dispatched. The plates arrived after almost 4 weeks greasy, dirty and poorly made compared to other weights I have bought elsewhere. Would not buy again from this seller.”

Helpful Report

Posted 3 years ago

“Perfect, they exactly the same weights that was at my gyp I use to go.”

Helpful Report

Posted 3 years ago

“Products were exactly as described. Delivery time was reasonable”

Helpful Report

Posted 3 years ago

“Great company and they have some really good and well priced gear”

Helpful Report

Posted 3 years ago

“Top quality products, online purchasing process simple to navigate. Delivery relatively prompt. So, all good!”

Helpful Report

Posted 3 years ago

“My gym bench arrived in good condition, It was easy to put together. I’ve started to use it, it’s well made and is holding up pretty well so far”

Helpful Report

Posted 3 years ago

“Have dealt with Lilly and her team 10 years ago for a decent gym I had at Bundeena. Just purchased an Olympic bar and plates for the south coast of NSW in case we have more lockdowns. Terrific to deal with.”

Helpful Report

Posted 3 years ago

“Terrible service and will never order from Gym Direct again.”

Helpful Report

Posted 3 years ago

“Great communication and delivery updates, delivery took a little while but completely understandable with covid and bulk items. Bought single cable machine, made in china, works fine, easy to put together. No idea how it will go with long term punishment but for the price she’ll do the job”

Helpful Report

Posted 3 years ago

Thank you for your review, John. We're glad to hear that you like our communication and delivery updates! We know it can be frustrating waiting for a package, but we want to make sure the items arrive in perfect condition - so we take care to pack them carefully and send them out as soon as possible. I'm sorry that this meant there was a little wait on your order though.

Posted 3 years ago

“Ordered an in-stock bench, two weeks later received an email that it had been dispatched. Over a week later it still had not arrived, check tracking number and said it had delivered before it was dispatched. Contacted customer service and explained situation and said they would look into it and would "call you back before lunch tomorrow". Close of business the following day, still no call. Contacted customer service again to find out where the bench is, only to find out it is not in stock. So nearly a month on from ordering and paying for an in-stock item and no product delivered. Would have ordered elsewhere if I knew this was the case, pretty disappointing service as a whole.”

Helpful Report

Posted 3 years ago

“For some reason, my order got shipped to Melbourne instead of Sydney, then had to be re-routed from Melbourne back to Sydney which resulted in a 2-week delay. Other than that the item itself is ok.”

Helpful Report

Posted 3 years ago

“Great service. Have bought a few machines and have had both pleasant experiences and quality exceptional. Will be buying more in the future.”

Helpful Report

Posted 3 years ago

“Good enough product and price! All good, I've got not problems with the product! I like the equipment!”

Helpful Report

Posted 3 years ago

“Excellent equipment (16kg kettlebell), very competitive pricing, quick and safe delivery considering current circumstances and good communication. Excellent experience.”

Helpful Report

Posted 3 years ago

“The weights and dumbell I ordered were found to be of a better quality than anticipated. It's price and delivery were found to be the lowest after considerable research. The only disappointment was the poor despatch service. It took nearly two weeks to wrapin tape the cartons they were packed in by the manufacturer and attach delivery labels. Once despatched the goods arrived very promptly. I've had items despatched by other suppliers (even Chinese) within a couple of days. Hence my disappointment.”

Helpful Report

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,768 reviews