Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,768 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

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“I little fiddly to set up. Once that's done though, it's a great little set-up. Works well.”

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Posted 3 years ago

“I haven’t received my order yet and the tracking is incorrect so not that happy”

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Posted 3 years ago

“I placed my order in January 11th and still have not received the goods. Lots of excuses about couriers etc but just not good enough. To make matters worse straight after I placed my order they launched a 15% off discount on all items. So still no goods and no offer of 15% discount for the delays. Poor customer service”

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Posted 3 years ago

Hi Adrian, Thank you for your feedback and apologies for any incoveience caused by this We are sorry to hear you missed our 15% Chinese New Year promotion which we launched on 31st of Jan 2022, Therefore we are not able to honor this offer to you as we launched 3 weeks back. However, we do offer different promotions occosicationly so please keep an eye on our website & social media for the latest offer/promotion. Regards the delay in delivery, we do apologize on behalf of our third-party contracted courier as the whole transport industry are facing challenge of shortage staffs due to impact of covid 19, which is matter of national awarness. They are suffering 30% down in terms of staffing. However upon checking the latest status of your order, your order is onboard for delivery this morning. Please keep an eye on provided tracking detail and feel free to reach out if you need any further assistance. Thank you Adrian, appreciated for your understanding and patience Regards Gym Direct

Posted 3 years ago

“great product and excellent service”

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Posted 3 years ago

“Only 2 of 3 the items I ordered were delivered (see photo). The olympic bar bell I ordered was not delivered and still nowhere to be seen almost two months after I ordered it. Poor communication and this still remains unresolved. Ordered 20kg weight plates but was only advised weeks after ordering that they were out of stock and had to be replaced for another item. Really frustrating experience.”

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Posted 3 years ago

Hi Daniel, thank you for your feedback! I'm sorry to hear about the wait and frustration. We appreciate your patience, and we believe you have received all the gear now.

Posted 3 years ago

“After ordering NT item, I was sent a notice of how to track the shipment. What a joke. The tracker appears to be a random date generator. At first, for 4-5 days, it would just give the next day as "expected delivery date". For the past 5 days it has given the same date as "expected delivery date". Today is February 4. When I checked a few minutes ago, the delivery date listed was (as it has been for the past 4 days) January 31! So even though they know it hasn't been delivered they still tell me it's expected 4 days ago! Terrible.”

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Posted 3 years ago

“Everything went fine, however, the delivery took a month to arrive.”

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Posted 3 years ago

“Quick delivery and easy to deal with.”

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Posted 3 years ago

“Won’t deal with them again.”

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Posted 3 years ago

“If I had known how many weeks I would have had to wait for my simple order (2 dumbbells) from you to be delivered I would never have ordered from you. You charged my credit card on Jan 7 and my order was delivered on Feb 01. Needless to say I will not be recommending your service or using it again.”

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Posted 3 years ago

“Very good thanks”

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Posted 3 years ago

“Excellent equipment.”

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Posted 3 years ago

“I have already tried to contact the manager and written to a sales coordinator with all the problems I experienced and nobody obviously cared enough to talk to me”

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Posted 3 years ago

“Awesome products at great prices, have bought heaps over the years and they are still going strong, from bench, to bumpers, dumbbells, always great quality”

Gym Direct 5 star review on 31st January 2022

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Posted 3 years ago

“Customer service on the surface seems good but when you have to wait a month for a product to arrive and send multiple follow up emails with vague responses it can get frustrating. I understand Xmas closures but when the warehouse opens on the 10th of Jan I don’t expect to have to wait another 2 weeks for items to be shipped out.”

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Posted 3 years ago

“I am really disappointed in the communication. I understand supply chain issues, that being said, I have had 3 emails saying that my order is out for delivery or been delivered and I haven’t received the order. Now I am being sent an email asking to review my experience? I am okay waiting for my order, you present a very competitive price which I appreciate. However it is frustrating when I stay home to collect an order or need to call up to ask why it said my order was delivered when it has not been.”

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Posted 3 years ago

Hi There, Thank you for your great feedback and we are so sorry to hear about the delay in delivery. Upon checking the latest delivery status as of today, your parcel is already at Vic airport at 9:29 am this morning and due for delivery. Apologies for the inconvenience as the delivery delay was caused by massive shorage staffs from our contract courier company due to covid impact. Please do let us know if there is anything I could assist any further with. Kind Regards Gym Direct

Posted 3 years ago

“Online ordering was very easy. The staff was very friendly and helpful when I picked up my order.”

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Posted 3 years ago

“Great prices and quality products, very happy with my purchases! A bit of a delay due to the pandemic but nobody can do anything about that, so it’s not a problem.”

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Posted 3 years ago

“Excellent service and delivery. Very detailed instructions on putting my half rack and bench together. Good quality especially for the price. Very happy with purchase and quality”

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Posted 3 years ago

“Service was a good it could be with issues of shipping atm and ordering in the Xmas week.”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,768 reviews