H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.79

2.8 Rating 364 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 364 reviews

Customer Service
Communication Channels	Telephone, Email

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered watch online, did not arrive, their online chat eventually told me it was out of stock. Give them their due when I rang customer services they did arrange a transfer from another shop to my local one but.... they never bothered to contact me to tell me they had it. So to recap twelve days on, I've just had to walk a mile and a half in the pouring rain to collect a watch that had free delivery and was more expensive, from a shop who didn't know why they had it! Absolutely appalling, avoid at all costs”

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Posted 4 years ago

“Should be 0 stars . The 3 for 2 is a scam . Ripping costumer off . Selling items on line when they clearly don't have it in stock”

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Posted 4 years ago

“Staff incompetent had to keep pushing for my repair to be completed it took 5 week to fit a Diesel watch strap on collection it was fitted the wrong way round (simple job) a fool could complete worst ever company stay well clear and dont trust them with your jewellery”

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Posted 4 years ago

“You get what you pay for with this jewellers....they sell complete rubbish. Faulty catches on necklaces, stones falling out of rings, metal going off colour and tarnished. No interest in repairing faulty goods which shouldn't be faulty after such a short time after purchase. Keep your money in your pocket and use a reputable, upmarket jewellers, and not this shower of budget brand cowboys.”

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Posted 4 years ago

“Manager is a rude and blunt woman and was offered no support or help or even advice during my visit. Wont be back.”

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Posted 4 years ago

“Collected new watch ,which I had to order On getting home discovered it’s needs anew battery.Very disappointed. Very poor experience.Would never use again”

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Posted 4 years ago

“Appalling customer services, the bangle brought for wasn’t fit for purpose, wouldn’t waste my money with this company, £220 Down the drain and a not a ounce of care from ThemAt all. Scrapped the bangle for stupid money!! Thanks !! I Wont recommend you to anyone .. poor workmanship for the cost of you tatt”

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Posted 4 years ago

“I ordered a bracelet and a few days later received an email to say the order has been cancelled. I called trying to sort this problem and was told it was out of stock and was showing in stock on online. I then ordered another bracelet and again the same thing happened a few days later. Another email saying it had been cancelled. By this point I was annoyed as this was supposed to be a gift and now very close to the event I had nothing. Very badly arranged online service, won't be shopping from here again. Can't rely on the delivery from here.”

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Posted 4 years ago

“Very bad service”

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Posted 5 years ago

“Deserve 0.0000000. Whitehaven staff are immensely rude and intolerant to customers. I did buy some necklace there and the zircon fell out within a month. One grey old woman actually left the shop with two other members of staff to point and gossip at me after I returned an unwanted gift. This went on for many months. Made me feel inferior. The quality of products and staff is appalling. They should close.”

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Posted 5 years ago

“Very bad service. I bought a ring as a gift on their website. After a few days, they canceled my order due to lack of goods. My girlfriend was left without a birthday present. They sell goods online that they don't have. I just lost my time and nerves. I will never use it again and advise my friends against it.”

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Posted 5 years ago

“Was in contact with a lady loads of offers came up just wanted a watch refused offers contact lost”

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Posted 5 years ago

“If anything goes wrong they make an excuse not to change it bunch of cowboys”

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Posted 5 years ago

“Will never shop at H.samuels Derby store again! What was suppose to be a once in a lifetime amazing experience of being engaged has turned into a emotional & upset experience with this company. I have been waiting over 3 weeks for a ring to be sized up therefore engaged a month and still no sign of the ring. Rang complaints to be told it would be back a certain date because it has already gone past the date stated it to be back in store and still AGAIN the ring is no where to be seen. This is shocking customer service. Staff rude everytime i rang being argumentive on the phone and to be told they would have to see if I get a refund?! Well the policy states I WILL by law receive a refund because they have had the ring more than I have. Shocking service and I will be taking this company further for causing such distress.”

Helpful Report

Posted 5 years ago

“Would give 0 stars if I could. I was given a gorgeous platinum engagement ring at Christmas and less than 6 months later the ring cracked and bent despite me taking exceptional care of it. H Samuel refused to fix their faulty jewellery and to top it off the store manager of the Stevenage store bitched about me to her colleague on the phone when I could still hear her. I would advise someone to think twice before spending a lot of money with this awful jeweller, such a disappointment and a lot of upset due to poor product and customer service.”

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Posted 5 years ago

“Paid 1700 for my engagement ring with HSamuel. After 2 weeks the white gold started to fade.. HSamuel said they would plate it for free. I requested a refund because they they handled the whole situation so badly. A ring should not fade this quickly. They refused to give a refund because I had worn the ring. Getting engaged is supposed to be one of the happiest time of your life. Well HSamuel have done a fantastic job of ruining it for me and my fiancé. Thanks HSamuel”

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Posted 5 years ago

“Bought a wedding ring terrible quality only have it a few days and have been in the house. But its all scuffed and scraped never seen anything like it my cheap dress rings are better quality.”

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Posted 5 years ago

“NEVER BUY THEIR DISNEY RANGE my FH spent £700 on a belle engagement ring for me. With in 6 months it is deformed and miss shapen. Haven spoken to Other brides Who have rings from their Disney range they all said they had faults and their customer service team was shocking. I am now stuck with a ring that won’t even last until my wedding. £700 may not seem a lot to some but we had to take out a loan which we are still paying off to buy the most important ring. But h Samuel still sell these knowing their faults and deny all resonsability”

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Posted 5 years ago

“Got my wife a ring for our anniversary it had 3 bands of gold and cost £135 with in months one of the bands split, when I went back to get it repaired they said it would cost £110 to fix, when I took it to another shop they said they could fix it but it would be hard as it was as they say cheap dirt, I'll never buy if them again”

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Posted 6 years ago

“Appalled Heartbroken ANGRY I would NOT NOT NOT recommend H-Samuel in plymouth. I brought a Disney Cinderella Ring 3 months ago the diamond has fell out already.. and the manager was most rude. Didn’t even ask me how it fell out, he didn’t care he just assumed straight off the back ide knocked it hard. He was judgy & rude. Funnily enough it it fell out while knitting so wow big knock there those needles must have been like baseball bats!!! 3 months..thats it.. £430 gone... one broken diamond-less ring & they want me to pay £170!!!!!! For new diamond and the claws tightened..errr shouldn’t they he tight in the first place. Im absolutely fuming at there appalling behaviour!!! Most of all I'm heartbroken.”

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Posted 6 years ago

H Samuel is rated 2.8 based on 364 reviews