H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.81

2.8 Rating 375 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

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Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a regular customer of H.Samuels for the better part of the last 2 years or so. They have been my go to place for good deals on entry level watches and jewelry gift items but today, I got to see a horrible side of them. I ordered a Seiko 5 Sports watch, reference number SNKD97K1 a week ago. The timepiece was on a great deal, with all the discounts I placed the order for £68, the lowest I have ever seen for this watch. Naturally, the product was in high demand and it was getting in and out of stock every day or so. A week later, today, when I was due to receive the watch, I felt suspicious of the fact that I hadn't received any text/emails from DX deliveries, (their postage provider) and so I gave their customer services a call. To my utter shock, it was then that the customer rep informs me that the product is out of stock and the order was cancelled! I mean, I placed the order a week ago and now they are telling me that the product was out of stock!?!!?? Upon further inquiry, the rep explained that their website does not show updated stock info. I could even see on my H.Samuels account that the product was Dispatched and was "In Transit" but the rep said it was wrong info displayed from their system and while I was on the phone they updated the order status to cancelled. In terms of compensation, all they could offer was me to look for any other alternative of the same price on their website, which was impossible they recently had a huge sale and most of the mechanical/automatic timepieces were already sold by now! I feel cheated, misled and extremely disappointed at such callous behaviour from a company with recognition and reputation of H.Samuels! It's not the case that I didn't get the watch I wanted, but the way they handled the situation that is particularly unacceptable to me. They could've given me a voucher to use later for the same or equivalent product later or they could've just raised a ticket to send the product whenever it gets in stock later. But they did none of that, just shrugged their shoulders and asked me to move on, after keeping me waiting for 1 whole week! If they had told me this earlier, I could've even gone for a Fossil me3102, a mechanical watch with comparable price and (a little less desirable) specs. But they didn't! They have surely lost a loyal customer in me and several others whom I know as this kind of "promising more than you can handle" attitude is reminiscent of scams and I will no longer suggest H.Samuels to anyone I know.”

Helpful Report

Posted 4 years ago

“All happy to help when buying but when you go back the aftercare is terrible. Was told the repair would take up to 4 weeks but they normally come in 2. My fiancé rang up and the woman was so rude and said “well what’s your collection date?” I’ve rang today on the 4 week mark after not receiving a text. Rang 9 times with no answer! Appalling”

Helpful Report

Posted 4 years ago

“I've purchased a watch on line which I never received. Contacted customer service nearly every day during a week to find out what's happening with my order. A few times was advised to chase the delivery company. I did, but no results. When contacted the H.Samuel customers service team to ask for refund, was told that they can't do it as the order number I have it's under someone else's name?!!! Its a total nonsense! Terrible experience! Rude ,unprofessional and totally useless staff . Please be aware of purchasing any goods with this company!”

Helpful Report

Posted 5 years ago

“My very loved engagement ring stone fell out after 4 years,found stone luckly..Very disappointed,and very upset..”

Helpful Report

Posted 5 years ago

“Ordered watch online, did not arrive, their online chat eventually told me it was out of stock. Give them their due when I rang customer services they did arrange a transfer from another shop to my local one but.... they never bothered to contact me to tell me they had it. So to recap twelve days on, I've just had to walk a mile and a half in the pouring rain to collect a watch that had free delivery and was more expensive, from a shop who didn't know why they had it! Absolutely appalling, avoid at all costs”

Helpful Report

Posted 5 years ago

“Should be 0 stars . The 3 for 2 is a scam . Ripping costumer off . Selling items on line when they clearly don't have it in stock”

Helpful Report

Posted 5 years ago

“Staff incompetent had to keep pushing for my repair to be completed it took 5 week to fit a Diesel watch strap on collection it was fitted the wrong way round (simple job) a fool could complete worst ever company stay well clear and dont trust them with your jewellery”

Helpful Report

Posted 5 years ago

“You get what you pay for with this jewellers....they sell complete rubbish. Faulty catches on necklaces, stones falling out of rings, metal going off colour and tarnished. No interest in repairing faulty goods which shouldn't be faulty after such a short time after purchase. Keep your money in your pocket and use a reputable, upmarket jewellers, and not this shower of budget brand cowboys.”

Helpful Report

Posted 5 years ago

“Manager is a rude and blunt woman and was offered no support or help or even advice during my visit. Wont be back.”

Helpful Report

Posted 5 years ago

“Collected new watch ,which I had to order On getting home discovered it’s needs anew battery.Very disappointed. Very poor experience.Would never use again”

Helpful Report

Posted 5 years ago

“Appalling customer services, the bangle brought for wasn’t fit for purpose, wouldn’t waste my money with this company, £220 Down the drain and a not a ounce of care from ThemAt all. Scrapped the bangle for stupid money!! Thanks !! I Wont recommend you to anyone .. poor workmanship for the cost of you tatt”

Helpful Report

Posted 5 years ago

“I ordered a bracelet and a few days later received an email to say the order has been cancelled. I called trying to sort this problem and was told it was out of stock and was showing in stock on online. I then ordered another bracelet and again the same thing happened a few days later. Another email saying it had been cancelled. By this point I was annoyed as this was supposed to be a gift and now very close to the event I had nothing. Very badly arranged online service, won't be shopping from here again. Can't rely on the delivery from here.”

Helpful Report

Posted 5 years ago

“Very bad service”

Helpful Report

Posted 5 years ago

“Deserve 0.0000000. Whitehaven staff are immensely rude and intolerant to customers. I did buy some necklace there and the zircon fell out within a month. One grey old woman actually left the shop with two other members of staff to point and gossip at me after I returned an unwanted gift. This went on for many months. Made me feel inferior. The quality of products and staff is appalling. They should close.”

Helpful Report

Posted 5 years ago

“Very bad service. I bought a ring as a gift on their website. After a few days, they canceled my order due to lack of goods. My girlfriend was left without a birthday present. They sell goods online that they don't have. I just lost my time and nerves. I will never use it again and advise my friends against it.”

Helpful Report

Posted 5 years ago

“Was in contact with a lady loads of offers came up just wanted a watch refused offers contact lost”

Helpful Report

Posted 5 years ago

“If anything goes wrong they make an excuse not to change it bunch of cowboys”

Helpful Report

Posted 5 years ago

“Will never shop at H.samuels Derby store again! What was suppose to be a once in a lifetime amazing experience of being engaged has turned into a emotional & upset experience with this company. I have been waiting over 3 weeks for a ring to be sized up therefore engaged a month and still no sign of the ring. Rang complaints to be told it would be back a certain date because it has already gone past the date stated it to be back in store and still AGAIN the ring is no where to be seen. This is shocking customer service. Staff rude everytime i rang being argumentive on the phone and to be told they would have to see if I get a refund?! Well the policy states I WILL by law receive a refund because they have had the ring more than I have. Shocking service and I will be taking this company further for causing such distress.”

Helpful Report

Posted 5 years ago

“Would give 0 stars if I could. I was given a gorgeous platinum engagement ring at Christmas and less than 6 months later the ring cracked and bent despite me taking exceptional care of it. H Samuel refused to fix their faulty jewellery and to top it off the store manager of the Stevenage store bitched about me to her colleague on the phone when I could still hear her. I would advise someone to think twice before spending a lot of money with this awful jeweller, such a disappointment and a lot of upset due to poor product and customer service.”

Helpful Report

Posted 6 years ago

“Paid 1700 for my engagement ring with HSamuel. After 2 weeks the white gold started to fade.. HSamuel said they would plate it for free. I requested a refund because they they handled the whole situation so badly. A ring should not fade this quickly. They refused to give a refund because I had worn the ring. Getting engaged is supposed to be one of the happiest time of your life. Well HSamuel have done a fantastic job of ruining it for me and my fiancé. Thanks HSamuel”

Helpful Report

Posted 6 years ago

H Samuel is rated 2.8 based on 375 reviews