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H Samuel Reviews

2.6 Rating 290 Reviews

41 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"CONGRATULATIONS" ( SARCASM ) H. SAMUEL -AS I AM A SEVERELY DISABLED WAR VETERAN ( 90% DISABLEMENT PENSION ) I ORDERED A PAIR OF EARINGS ON 18TH DECEMBER 2019 PAYING EXTRA FOR 24HR DELIVERY - IT IS NOW 24TH DECEMBER AND I STILL DONT HAVE THEM!!!!!!!!! I HAVE BEEN FORCED TO HAVE MY WIFE GO TO LOCAL STORE TO COLLECT THE ITEM!!!!!!!!!!! DESPICABLE SERVICE!!!!!!!!! CONSTANT REPEATED LIES FROM COMPLAINTS "unable to get access" - COMPLETE LIES!!!!!! - ONE COULD EASILY PARK AN ARTICULATED LORRY OUTSIDE!!!!!!! "no-one in" - COMPLETE LIES!!!!!!! AS I HAVE SAID BEFORE I AM SEVERELY DISABLED / HOUSEBOUND!!!!!!!!!!!”

Posted 4 years ago

“DO NOT FALL FOR THESE POOR QUALITY RINGS my parents and two friends warned me against buying a diamond ring here due to lots of horror stories of awful quality. However, lured in by low prices I thought I would risk it. Paid hundreds of pounds for a diamond eternity ring, a few weeks wear, no knocks or bangs and one of the diamonds falls out. Much like in all the cases I have heard, h Samuel concluded that despite this, it was our fault and the price for fixing was almost the value of the ring. Incidentally, two weeks later, my wedding bands bought from h Samuel 2 years before starts to crack and split. When we went into the shop and complain the only other customer who was in the shop heard us complaining and said she had the same problem and her ring had broken THREE TIMES. I take to twitter and it is flooded with the exact same story again and again. Two ring bought through h Samuel. Two falling to pieces rapidly. The same story being told EVERYWHERE. H Samuel wanting nothing to do with it. DO NOT FALL FOR THESE POOR QUALITY RINGS”

Posted 4 years ago

“Mum. Bought my daughter a necklace and bracelet set costing £499. After she passed away we took this and other item to be valued for insurance purposes to be told it is worthless. I have rang the shop only to be told it is sold as bonded jewellry. It is still in shop at £499. How you can warrant selling anything at £499 that is worthless. Feel like righting an article in local paper.”

Posted 4 years ago

“Went into store, we were the only customers there, 2 members of staff ignored us and were discussing their Christmas plans, we waited a while but they didn't want to serve us so we left”

Posted 4 years ago

“H Samuel have a habit of advertising prices for their watches but refuse to honour the price when you try and purchase items. Customer Services are useless and tell you downright lies to get rid of you when you attempt to resolve the problem. My advice is AVOID. Other review sites show a dissatisfaction rate of over 90 per cent with this company which is unprecedented . If I was a Director of this firm I would be alarmed with scores of that order!”

Posted 4 years ago

“terrible service. the store Manager (Metrocentre) is seemingly mentally il ,unbalanced person who speaks like a programmed robot that does not have an absokute corresponding education and understanding of diamonds. also hysterical and completely unprofessional. Isaw her terrible attitude towards her colleagues .”

Posted 4 years ago

“Truro branch.Worst service ever ! I wanted to replace an engagement ring I had lost on holiday.I told her I would pay up to £4,000 for the right one. She told me not to waist her time. The holiday was a 5* in Mexico. The ring was 40 years old. Having worked in high end retail for 20 plus years,do not judge a book by its cover. I will never use or recommend this company again.”

Posted 4 years ago

“I orderd and paid for next day delivery on a ring.the item was not delivered nor was any attempt made to deliver I spent the whole day sitting at home.on courier website it says to contact for redelivery,on hsamual it says deliverd to home address..I have emailed customer services to cancel this as I have neither received the item or had the service I paid for.i will dispute this as far as required to ensure my full money is returned to me.as yet no response from hsamuel..never again will I buy anything from hsamuel”

Posted 4 years ago

“If you want to buy a watch ,DON'T go to H Samuel If you want to buy a watch , steer clear of H Samuel. In my opinion they are living on past glories. I bought a new Seiko watch from these people and after 6 months the pins started falling out of the strap. On taking it back to the shop , I was informed smugly that the strap is not covered under guarantee and I should have bought 'a Premium' insurance. What sort of workmanship needs a guarantee of any product that fails completely after 6 months ? Truly pathetic. On emailing their customer service , I received a trite automated reply and that's it......no offer of replacement. Sad to see a once respected brand turn into this Ratner-type organisation.”

Posted 4 years ago

“Avoid them like the plague. Bought a watch for £350. The strap broke the first time it was worn. They now have the nerve to tell me it's not under warranty because it's the strap and want to charge me £50. For a repair to a brand new watch. I am furious and will see them in the courts !”

Posted 4 years ago

“Went into the Lincoln branch and asked to try on a couple of Seksy watches. One was on a reduced stand and I confirmed with the shop assistant it was half price. I was also told the other was half price too. I asked what the silver coloured part what material it was and wrongly told it was stainless steel when I later did some research. I was also told it did not have Swarovski crystals on the strap (when the info in the window display said they were Swarovski!) Assistant couldn’t tell me how long the guarantee was but was keen to sell me some guarantee upgrade. The manager said the watch wasn’t on sale and so just as I was about to buy the price doubled!!! They claimed they were busy moving the display round, but no one had worked on it while I was there and they should have said straight away when that was the first question I asked. I was so disgusted I left, they have idea what they are selling and are happy to tell you rubbish, appalling place.”

Posted 4 years ago

“Had a wedding ring a year ago had insurance on it . i went to the store today to get my ring repaired but no surprise its not covered by my insurance although i was told it would be. I highly recommend that no one takes insurance with them .”

Posted 4 years ago

“Bought Rotary watch from HSamuels and as it fell apart so I took to HSamuels Chorley Lancashire for a refund,apparentley only the moving parts are under guarantee(watch about 8 months old and worn about 10 times)and a refusal of refund even though it is a faulty watch that also doent work due to the face of the watch falling on floor,I walked out in the end and told them to keep the watch,,,staff attitude are none too great either. Lost my business for ever needless to say which is HSamuels shooting themselves in the foot as I`m always buying watches. Yet good riddance.,,,,,,trust pilot needs a minus star option for companies like this.”

Posted 4 years ago

“The worst choice for wedding rings ever. We spent lot of money, patience and time for two wedding bands because of the repetitive mistakes from staff. The member of the staff that measured our fingers for the rings had no experience at all. At our first visit to the store in the center of Dublin a young unexperiencedgirl who supposed to be called staff of one of the most wellknown Jewellery stores in Dublin measured our fingers and assured us that our rings would be in the store in three weeks. After 3 weeks we went back to Samuels to take our rings and with suprise and huge disappointment we realized that the size of both of the rings was too small even for a child's finger. The size was completely wrong. When we started complaining, another member of the staff came and told us that the girl who measured our fingers wrote down wrong sizes for both of the rings. She measured our fingers again and assure us that in 3 weeks thatnew rings whould be ready. And the impossible happened again!!! The rings were wrong size again. We couldn't believe it. The same employee ordered wrong size for second time. The manager of the store was watching the discussion and how upset we were without assisting. The employee who did the mistake was laughing during all time without apologies. I felt so nervous, sad and same time so disappointed because I trusted a famous Jewellery store in Henry street in Dublin, for the most special of my life and I had this treatement. At the end for 3nd time and 9 weeks we got our rings. This was the worst experience as a customer and as a future bride I could have. There is no chance to visit the same store in Dublin or any Samuels store ever.”

Posted 4 years ago

“If I could give less stars I would. 5 years ago bought a platinum ring from these cowboys. Fast forward 2 years platinum ring tarnished. Took back to the shop as it was still under insurance. Said I wanted my money back as I did not want another ring to go the same. Anyway was talked into having this other ring . Which I was lead to believe was 18ct white gold and 1 ct diamond. This was a very hot day fingers swollen. So next day took them back as my fingers had gone down. Only to be told they did not have my size and for me to get it resized. I said I’ll cant as I’m going away . And I would like to have my rings . So again I asked for my money back . Again I was talked into keeping them . They put a ring band thing in it to make it smaller till I came back. Anyway took it back a few time over 18 months to be told it can’t be resized. So now I’m stuck with a £2000 ring I can’t wear. Insurance is not worth the paper it written on. I’m going to seek legal advice on this matter”

Posted 4 years ago

“My boyfriend ordered an engagement ring which they ordered in the wrong size took it back to sort it out to be told they couldn’t resize it and that they couldn’t refund I was devastated! I took it to another jewellers to be told it could go up the sizes that I needed! The customers service was disgraceful!! This company cater for some of the most special days of peoples lives and when they get it wrong they blame the customer thankfully an actual jewellers has helped me out and is sorting the problem h samuels claim they couldn’t do NEVER buy jewellery from here!!!!”

Posted 4 years ago

“Another warning. Do NOT use this company. Just read the Trudtpilot reviews, never have I seen such consistently bad reviews. My friend's son bought her a not inexpensive bracelet for her. It broke after only wearing it three times. Returned it the Staffotd branch for a refund only to be told it would have to be sent off for analysis. The result was that He Samuel claim that it broke due to customer misuse. What utter rubbish. I will be taking the matter further involving the media and social media. Boycott this company.”

Posted 4 years ago

“Warning not to buy their creole earrings. The service was fine but this is the second pair of earrings that are so poorly made, despite the price, that have come undone and one been lost. I put my earrings in and never take them out. This second pair were my birthday present and have lasted a week. Really disappointed and will be returning the other pair.”

Posted 4 years ago

“Absolute terrible customer service. Ordered engagement ring, promised it would be here a week later after resizing by store manager. Then waited and waited despite being told i had premium service, only to be told after ringing up after 11 days it was going to to take 2.5 weeks... but arrangements had already been made according to their promise!! Then was told they would only refund me of resizing had not taken place despite never being told this at sale and it being their mistake!!! Then told they could refund me after threatening customer service, trust pilot etc.. yet could get ring too me sooner but still 9 days after Derby store manager promised! I wouldn’t mind but their rings are hardly good value, rather you pay extra for seeing them in a shop. Better value in lots of other places. I could have got this resized in an afternoon at our local jewellers! Thanks for nothing... and ruining plans! You promised delivery by 19th April, I waited, celebrating 27th and delivery still not with us until 29th at earliest!!! Will wait to see if it arrives!?”

Posted 5 years ago

“I did have a forever diamond engagement ring unfortunately I had nothing but problems with my order! The ring was purchased in January and I've had 3 or 4 orders for this ring in a size "j" each order is a 4-5 weeks wait!!! and still ive not received this ring in my size. They lent me a size k ring in February to make my engagement party but couldn't wear it properly as it was too big (obviously) and had to be returned to the store. I pity the girl who gets that ring next thinking shes the only person to have ever worn it. Apparently I'm the only person in the whole of the UK with a size "j" order!!! (Words of customer care lady linda). customer care well that's a joke! fobbing us off with stupid excuses! I made my final decision yesterday after a lot of stress and tears to give up, take ring (k) back and get a full refund! I was given 3 ESTIMATED delivery dates for this month not one person within the company could guarantee that my ring would arrive on any one of them dates! H.samuel is a joke! you think you can trust such a big store don't be fooled! I was told It was just stock and not prioritize I was accused of putting additional orders through by the store manager spoke to me like absolute rubbish on the phone! do not trust these rip-off merchants they take your money and don't care about what "stock" your left with!”

Posted 5 years ago

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H Samuel is rated 2.6 based on 290 reviews