Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

H Samuel Reviews

2.6 Rating 290 Reviews

41 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

Write Your review

Tell us how H Samuel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality jewellery. I never buy from here personally due to the quality and a bad experience years ago. However i was bought a pair of white gold earrings for Christmas and i keep them in at all times only take out to clean. I noticed upon taking them out one back has been lost not surprised due to how small they are compared to my others from Beaverbrooks. Both are bent totally the part that go into the ear. How they can bend is beyond me. I have had my Beaverbrooks ones for 8 years and they are intact and not bent. Appalled at the response from my complaint i have made direct. They offered a replacement which i declined as they quality is awful and they will simply do the same. I was then told i can only get a refund if i find the receipt which i do not have as they were a gift for Christmas and was paid in cash not card. Absolutely poor quality and appalled with the earrings they have not even lasted 2 months. Would just to mention that the customer service is not very supportive at all. Jut to let you know no refund allowed as no receipt as it was a gift, also only replacement offered but to be honest after the quality of these i do not want replacements.”

Posted 5 years ago

“I wouldn’t even go for a star given the customer service experience I encountered in H Samuel - Westfield White City store. The Assistent Store Manager treated me as one of his employees and threaten me there will be no solution for my purchase in my favour. I left the store extremely dissapointed. Went to Ernest Jonest instead (which guess what? Is part of the same company). I have received outstanding customer service from all the stuff which were very professional and well trained/informed. I don’t recommend H Samuel - Westfield White City, try to avoid if you are not looking to ruin your day. Alexandr”

Posted 5 years ago

“Stratford Branch. Went to collect one of the wedding rings we had ordered and had already paid £300 for. Stood and waited patiently to be served at first but other customers were clearly getting served before me. Went over to help desk where a snooty cow kept looking at me like something she scraped off her shoe and proceeded to serve two more customers and prattle on about her boyfriend. If I hadn't already paid I would have walked out without buying. It seems like they only want to talk to people they think will be spending big money. As we had already spent £600 on rings in there I can only think it's a case of once they have your money they think they can treat you like dirt. Wish we hadn't bought our wedding rings there now as it totally spoilt what should have been a happy and memorable occasion. There are plenty of other jewellers about so i would never shop there again.”

Posted 5 years ago

“I order a charm. A couple of days later received the dispatch confirmation. Neither tracking or delivery date provided. Package never arrived so I contacted Customer Services a week later. According to them it was sent by Royal Mail and provided a tracking number showing it was delivered, but the tracking details didn't refer to my address, were just generic. Almost a month after, I haven't got any answer, nor my money or the charm.”

Posted 5 years ago

“I went to h samuels on line , & bought a Bulova watch for a present & got sent the wrong thing , they sent me some nose studs instead .but when I rung up they said they'd have to investigate & that they'd let me know in 3 days , but they didn't, so I rang up today, to be told that they'd closed the delivery place for an annual stock check up & that I'd have to wait now til Monday, but I won't hold my breath .that's an expensive watch they've lost , am not a happy bunny .”

Posted 5 years ago

“Went to take a ring back wrong size would no refund it cause it was a day late went in local jewellery to value the £1100 ring at £140 resale value thank's a bunch h scamdle”

Posted 5 years ago

“Payed extra to have my delivery here on the 28th. Now it is the 29th and they’re now not coming until 31st.”

Posted 5 years ago

“What a terrible company. I have placed an order and received confirmation fairly quick. There comes the delivery date and they send an email for say the order has been cancelled due to lack of stock. What is the point of having something online if you don't have your system up to date. I will never order from them again.”

Posted 5 years ago

“Ordered a ring on November 10 Xmas present for my husband delivery by dec 20 been emailing all week and spent 30 mins on phone mostly on hold to b told today waiting for response from supplier I paid deposit in November which I won’t get back for 3- 5 working days and too late to order something else for Xmas never again and I pay more to have on credit so going else where from now on bad service for price and I have bought loads from you over the years”

Posted 5 years ago

“I bought a dkny watch online and it was delivered a couple of days later. I opened the package and to my horrer there was no watch inside. I called up customer service who told me they will investigate. I then rang them back a few hours later and they told me that they had watched cctv footage and that the watch was in there before it left the store therefore there is nothing they can do! This is the most ridiculous thing I have heard in my life as I have paid for a watch to which I didn’t even get and they tell me they can’t do anything!! And won’t give me the money back! What kind of service is this? They’ve left me feeling like some kind of fraud. Do not waste your money on them they’ll just send it to you empty and rip you off of your money”

Posted 5 years ago

“I totally agree with person before ,I sent a ring in that I had lost the ruby out of ,had quote £637,00 ,more than I wanted to pay but its sentimental so said yes, When received back it was a bright pink stone, Not happy is an understatement k was told they would change it ,this took months got it back and still not blood red ruby but they had it for 10 months in all, I wish I would have gone with the quote I got at first from another jeweller's it may have been the right colour,Would not use these ever again.”

Posted 5 years ago

“DO NOT USE THIS COMPANY!!!! My partner ordered me a engagement ring in April to propose before the birth of our boy. 6 months later 2 wrong rings been seen after rejecting the first and asking for a refund! Been told refund would be processed within 18 days 3 times! Then told a cheque would be posted, which got lost. Then told again a cheque was being sent recorded delivery at the start of October. STILL NO CHEQUE!! H SAMUEL HAVE STOLE JUST OVER £700 of my partners money!! Now in the hands of trading standards and the police!! Absolute joke of a company! I honestly don't know how they're still in business! AVOID LIKE THE PLAGUE!!!!!!!”

Posted 5 years ago

“Bought a watch online in the sale. They sent me an ex display watch which had significantly been damaged following long periods in sun, that no one in their right mind would buy. They clearly don't care a great deal about their customers. Good luck to any retailer who cynically treats any of their customers.”

Posted 5 years ago

“Had my engagement ring sent off for repair due to a small diamond lost from the outside, I paid for it to be fixed and got it back, thought that would be that however as they repaired the outside claws they damaged the internal one and I lost the main diamond.... so I went back in and sent it off again... it came back, but the replaced diamond doesn’t look like a diamond and also the claw that have been soldered on to secure it look like it has been done by an amator! I got it back in February and since then, it has snagged on clothes meaning that I’ve had to not wear it... I finally decided to wear it again yesterday and the massive claw soldered one has now broken leaving me with no other choice but to find a more reputable jeweller who will repair it again and meaning I’ve paid double. I’d happily of had a replacement but they no longer sell the ring and it has sentimental value to me. Never ever again will I get anything repaired by them!”

Posted 5 years ago

“Tried to order engagement ring online ,wouldn’t accept any credit card even though it was being collected in London,ring in sale on Sunday was English pounds 1,039 shop never answered ph,had to put deposit on same ring €400 dearer on same day in Dublin,have welcome voucher of 10 percent of but won’t honour that either,only for it’s a unique Disney ring,I and special occasion I wouldn’t have bothered,it’s very very frustrating and I believe the shop quoted me 1.260€ for price of ring yesterday and then I had to make my way to store to put down deposit and was told it was 1,400€,which I have to pay as was after telling my son it was 1,260€,I am appalled at such treatment of customers,especially with the amount of money in question,voucher says honoured in store and online,but it’s a scam as they don’t honour them,it does not say on my email that vouchers won’t be honored when a sale is on,I’m taking further advice,as this is not right,trying to get more money out of decent hard working people,my e mail is rosaleencarrick59@gmail.com”

Posted 5 years ago

“Placed an order for a ring online and paid for it, only to receive an email later to say that the item is out of stock! It was in stock when i ordered it and paid for it! Now the money is gone but order is cancelled! Have to wait for a refund. Never again!”

Posted 5 years ago

“Online order...DX delivery driver apparantly couldnt find the address to deliver. No idea why its on a main road. Cant get through to DX to rearrange or sort the issue....Look on trust pilot reviews for DX..everyone seems to have a similar experience. This was a gift for someone which is now late for their birthday. Why Would you use a sham of a courier company to deliver jewellery??”

Posted 5 years ago

“wedding ring broke two days after wedding when we tried to change size. goldsmith with 50 years experience explained poor quality of matirials used to make ring.”

Posted 5 years ago

“Trying to get through to someone on the phone is a joke! Waiting over 30 minutes and they still haven’t answered the phone”

Posted 5 years ago

“I ordered online and my order hadn’t arrived by the due date. I emailed customer, had no reply. I decided to ring the customer service helpline after 4 days, I was on hold for over 30 mins!! When I got though the person had to ring the shop to track my order! He had no idea where my order was. This company is awful I would never buy from them again, I may get my order sometime in the next week, I wish I hadn’t bothered.”

Posted 5 years ago

«
1
2
...
5
6
7
8
9
»

H Samuel is rated 2.6 based on 290 reviews