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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too bad range of tool and price ok but customer service is a bit lacking”

Posted 5 years ago

“Good ordering online and perfect collection instore. Price point was decent too. Give them a try.”

Posted 5 years ago

“They did not make me happy as the bike we bough was not ready as promised. Their customer service is good though.”

Posted 5 years ago

“Customer service was very happy to help”

Posted 5 years ago

“Grace was exceptional Lynsey helpful in person and on the homepage ordering a new bike. Attentive and personable and very thorough . Thank you Grace”

Posted 5 years ago

“Friendly staff, fairly priced. Easy to use website”

Posted 5 years ago

“The items I had wished to purchase were on offer upon entering the store, the bikehut team were great and answered all questions thoroughly.”

Posted 5 years ago

“Good selection of stock, helpful staff, fair prices. No pressure to buy.”

Posted 5 years ago

“Plenty of stock!!! Which is good, however young staff with not a lot of knowledge or customer service skills. Prices are a little on the high side and this matched the convenience of not having to shop around for all different parts. I only use them for cleaning products on my car now as they have deals on the meguiers kits I use.”

Posted 5 years ago

“Goods were delivered quickly as promised.”

Posted 5 years ago

“Halfords is a good place to go and look at bikes,scooters,skateboards and more! Definity recommend to anyone looking for bikes and more at low prices. Staff are very friendly”

Posted 5 years ago

“Halfords! Fairly good range of stock in store but if not it can be ordered quickly or searched for nearest store who have the item you need, customer service! when you get a friendly member of staff halfords is great and enjoy the visit, but when you get a rude member of staff or just one that can't be bothered everything's to much of an effort for them you feel like shopping on line through any other company, overall I think halfords is good long opening hours nationwide stores but staff could be trained better in customer service,”

Posted 5 years ago

“Easy to get most car parts to order, large selection in stock. Very handy for last minute jobs.”

Posted 5 years ago

“The parts are somewhat cheap and they ordered them in fairly quickly. Hard to find bits for rarer cars however their tools range is quite good quality at a cheap price.”

Posted 5 years ago

“They had competitive prices and really good in-store service.”

Posted 5 years ago

“Informative sales staff and great sat-nav product!”

Posted 5 years ago

“A bit of waiting, but finally found the right parts for my car, best services!!”

Posted 6 years ago

“Very easy to get the correct product for my car by using the instore interactive system.”

Posted 6 years ago

“Helpful with my questions, and a good fitting service.”

Posted 6 years ago

“Good quality tools”

Posted 6 years ago

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Halfords is rated 2.6 based on 1,294 reviews