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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of cycling kit and helpful and knowledgeable staff.”

Posted 6 years ago

“Great service when it came to buying a baby seat. Member of staff spent plenty of time ensuring we had the right seat and assisted us in fitting it, allowing us to be confident enough to refit it again if needed. Replaced damaged seat after 10 months, without any fuss”

Posted 6 years ago

“Ordered a new bike, model I required was not in local store but the assistant phoned around and arranged one on order. This was available a few days later and was assembled and ready to ride away as I arrived at store.”

Posted 6 years ago

“Good selection of products available for collection in store”

Posted 6 years ago

“Were able to order the product I wanted in, and arrived next day!”

Posted 6 years ago

“Were able to order the product I wanted in, and arrived next day!”

Posted 6 years ago

“good quality and cost”

Posted 6 years ago

“Courteous service but slow delivery of installed bike”

Posted 6 years ago

“No issues, helpful staff”

Posted 6 years ago

“Friendly staff, very helpfull, quick service”

Posted 6 years ago

“Good knowledge of bike repairs”

Posted 6 years ago

“was very helpfull with deciding which was the right size bike for my daughter”

Posted 7 years ago

“Fantastic customer service by rachal at Oldham branch, she sold us a child seat after great demonstration on the in store set up,she then fitted the seat for uscheck car for suitability. When we decided to purchase rachal got product completed paperwork and then fitted the seat.what a real pleasure to be served so completely. Rachal was supported by her store manager who was selling cakes for charity on her day off. What a great team you have at this store.”

Posted 7 years ago

“Went there to repair poorly done work from another Halford Autocentre a few months ago. They identified the problem and I owe a huge amount of thanks to one of the young mechanics there who personally showed and explained to me the issue and managed to ensure that I could drive home.”

Posted 9 years ago

“Nice to have around, but not the cheapest”

Posted 10 years ago

“halfords great customer service there today at Hermiston gate Edinburgh. Really helpful man.”

Posted 10 years ago

“I received exceptionally good customer service in your Llanelli store this evening. Thanks :-)”

Posted 10 years ago

“New lightbulbs bought and fitted in the car courtesy of the guy at halfords! Top customer service Halfords”

Posted 10 years ago

“great customer service from Alistair at your White City retail park branch”

Posted 10 years ago

“Had great customer service from Halfords uk in Wandsworth yesterday :). Definitely helped me on my way! carfixed”

Posted 10 years ago

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Halfords is rated 2.6 based on 1,294 reviews