Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Hampergifts.co.uk Ltd Reviews

4.8 Rating 3,461 Reviews

98 %

of reviewers recommend Hampergifts.co.uk Ltd

Company Reviews

Product Reviews

4.8

Based on 3,461 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hampergifts.co.uk Ltd:

Beautiful hampers and gift baskets

Visit Website

Phone:

01727 895 900

Email:

sales@hampergifts.co.uk

Location:

Hampergifts.co.uk LtdUnit 3, Spring Valley Business Centre
St. Albans
AL3 6PD

Write Your review

Tell us how Hampergifts.co.uk Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hampergifts.co.uk Ltd 5 star review on 17th February 2024

Hampergifts.co.uk Ltd 5 star review on 17th February 2024

Hampergifts.co.uk Ltd 5 star review on 2nd September 2023

Hampergifts.co.uk Ltd 5 star review on 2nd September 2023

Hampergifts.co.uk Ltd 5 star review on 1st August 2023

Hampergifts.co.uk Ltd 5 star review on 9th July 2023

Hampergifts.co.uk Ltd 5 star review on 8th May 2023

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the previous poster, I was able to quickly order but I have had no communication as to whether or not the delivery actually happened. I doubt it has or I would have heard from the person that it was sent to. It was a congratulatory gift that needed to be delivered with haste. Unimpressed.”

Posted 5 years ago

Hi Fiona Thank you for your review. DPD emailed your tracking details last week but this email can sometimes get blocked or caught in your Spam/ Junk folder - please do check there when you can. In the meantime we have looked into this for you - your order was successfully delivered last week and we have sent you an email with the tracking details and POD. If you have any delivery queries in future please do contact us first so we can track the delivery and provide you all the necessary information. We hope to see you again soon. Best Wishes Hampergifts Team

Posted 5 years ago

“Start off well, ordering easy and initial communication good. However don’t know if delivery happened/ unable to track through email.No further emails from parcel force or yourself. Would love to know if and when hamper was delivered. It was a thankyou gift.”

Posted 5 years ago

Hi Sharon Thank you for your review. ParcelForce emailed your tracking details last week but this email can sometimes get blocked or caught in your Spam/ Junk folder - please do check there when you can. In the meantime we have looked into this for you and can see there were three unsuccessful delivery attempts on 9th and 10th of July, where the customer was not home. We have sent you an email directly requesting further information. Please kindly check your email and reply to us ASAP so we can resolve this without further delay. Best Wishes Hampergifts Team

Posted 5 years ago

“The hamper was lovely but the delivery driver left it in the sun with a notice which said 'important - keep in a cool place' on it!”

Posted 5 years ago

“Disappointed, tried to elaborate on this but would not send”

Posted 5 years ago

Dear Joyce, Thank you for your feedback. We are sorry to hear you were not happy with your order. Please can you send an email to sales@hampergifts.co.uk to explain further? Our Customer Care team can then do their best to resolve this to your satisfaction. Thank you Hampergifts Team

Posted 5 years ago

“My husband got me the festive choc and cookies hamper, presentation was good, but the actual products were not. The Baronie chocolate had an expiry date of 20th January 2018, the white chocolate and raspberry cookies were not fresh and crunchy, I had to throw them away after one bite and the honey and sesame gourmet biscuits were horrible in taste. All other products were okay , they are known brands like the lindt chocolate and border biscuits. I expected more and told my husband to get me a nice box of chocolates next time, instead of a hamper full of products that are not too my liking.”

Posted 6 years ago

“Wrong delivey date, missing item. No contact from customer service despite several calls.”

Posted 6 years ago

Thank you for your review. We cannot find any order associated with your email address, nor have we received any contact you via phone or email Please can you email sales@hampergifts.co.uk with your order number? A member from our customer care team will then be able to investigate and get back to you right away! Thank you Hampergifts Team

Posted 6 years ago

“The hamper was for an Easter gift for my grandchildren. Delivery was excellent kept informed at every step, the packaging was good although the container was not seagrass (according to my daughter). There were 10 items in the hamper there was no orange chocolate and the items were small I know the sizes are on your web site but in reality they were small and a bit disappointing not really sure if I will risk it again the family weren't excited unpacking the hamper”

Posted 7 years ago

Dear Barbara, Thank you for taking the time to leave your feedback, it is very much appreciated. We are very sorry to hear the chocolate orange wasn't included. Sometimes we need to make substitutions if we are out of stock of an item at the time of dispatch, to ensure your order arrives on time. Please rest assured that any substituted item is always of equal or greater value. We'd love another opportunity to get this right. So if you would like to give us another chance in the future, please email sales@hampergifts.co.uk beforehand and we would be delighted to offer you a discount on anything in our range! Once again thank you very much for giving us your feedback. Hampergifts Customer Care

Posted 7 years ago

“Items not as described; I chose this hamper for the range of lagers i.e San Miguel etc. Two bottles of Cobra were included but not listed as contents, I would not have ordered it if I had known. Also delivery was for Tuesday but it arrived Wednesday, as you have to pay for delivery I expect it to arrive when expected. Would not recommend as too expensive, incorrect contents and delivery date missed. What a shame!”

Posted 7 years ago

Dear Carmel Thank you very much for your feedback and we are very sorry for the beer substitution. We are currently out of stock of the San Miguel, so needed to make the change to ensure delivery on time. We have also looked into the DPD tracking information and can see there was a delivery attempt on Tuesday where the customer was not home. A calling card was left, and a 2nd delivery arranged for Wednesday, where it was left with a neighbour. We do hope this information helps and sincerely hope we can be of service to you again in the future! Best wishes Hampergifts Team

Posted 7 years ago

“The delivery agency only tell you the time slot in which they are going to deliver a few hours before, which means you have to plan for someone to be at home all day. that's not practical. Furthermore, the boxes are nothing like what they look in the picture, they are very small and overall the content wasn't of a good taste.”

Posted 7 years ago

Dear Daniel Thank you for taking the time to leave your feedback, it is very much appreciated. Our customers usually find the 1 hour window very helpful. However in the tracking email you also have the option to change your delivery date, leave the parcel with a specified neighbour or leave it at a local shop for pickup. These are all useful options if you know you won't be home at the time of delivery. We do hope this information helps. We are sorry to hear you were not 100% satisfied with the hamper boxes. All tower sizes are displayed on our the product page however we will make sure this information is more clearly visible in future. We have also sent you an email requesting further information on the items you were not happy with so we can investigate this further. Once again thank you for your feedback. Hampergifts Customer Care

Posted 7 years ago

“I have ordered the Summer Berries Gift Box for Mothers Day, when it arrived it didn't contain as advertised. There were chocolate buttons instead of cherry flakes, chocolate crisp sticks instead of Italian orange sticks and it came with 2x Cranberry & Raspberry Sparkle drinks instead of the award winning Elderflower Pressè. As a first time customer I can't say if this happens often however I'm disappointed and as it stands would not recommend.”

Posted 8 years ago

Dear Tom Thank you for your feedback. Someone from Customer Care has emailed you to follow this up and try to resolve to your satisfaction. Best wishes Hampergifts Team

Posted 8 years ago

“For what I paid they was a very big disappointment”

Posted 8 years ago

Dear Sarahjayne Thank you for your feedback. Someone from Customer Care has emailed you to request more information and try to resolve to your satisfaction. Hampergifts Team Hampergifts Team

Posted 8 years ago

“Although the ordering is standard as per I have ordered for last maybe 10 years. It is always disappointing and worrying that no-one signed for the goods and they were just left outside our building. Luckily nothing went missing, well luckily for you . I am sure you are concerned to as this can cost you a lot of money / re-supplying Kind regards Mitchell MD”

Posted 8 years ago

Dear Mitchell We thank you for bringing this to our attention and will investigate this with the relevant ParcelForce depot right away. WIth much appreciation for your continuing support over the last 10 years , have a very Merry Christmas and we hope to see you again in 2016! Best wishes Hampergifts Team

Posted 8 years ago

“I was deeply disappointed when I opened the box. The hamper looked nice but the size and contents did not impress me. I think for nearly £40 all the contents were of a small size.”

Posted 8 years ago

Dear Nora Thank you very much for your feedback and we are sorry to hear of your disappointment. Someone from Customer Care will be in touch with you shortly via email. Hampergifts Team

Posted 8 years ago

“I've been disappointed with the service as it didn't arrive on the day I had specified. I also believe that had I not chased them up, my parents wouldn't have recieved the hamper at all. I'm giving them two stars as the quality of hamper is very good.”

Posted 8 years ago

Dear Alveena, Thank you so much for your feedback. We are sorry to hear about your delayed delivery and someone from our Customer Care team will email you shortly. We are happy to hear that you like the hamper. Hampergifts.co.uk Team

Posted 8 years ago

“I ordered the breakfast hamper for my daughters birthday. She and her fiancé both work and her birthday fell on a Thursday. The hamper was left at the Post Office. This is not good enough. The hamper could have been left with a neighbour for her to receive on her birthday and the muffins would have still been fresh. She was only able to collect her hamper on the Saturday! You need to jack yourselves up and start delivering on the weekend! Your service is not good enough and not on a par with other businesses in your profession. I won't be using your company again.”

Posted 8 years ago

Dear Louise, Thank you very much for your feedback and we are sorry to hear of your disappointment. When a recipient is not home at the time of delivery, ParcelForce procedure is to leave the parcel either with a neighbour or at the nearest local post office for collection. This is down to the driver on their particular route as it may not always be possible to deliver to a neighbour - they may also be out at the time of delivery. Our customers often find it useful to be able to collect from a local Post Office, rather then travelling to what may be a distance collection depot. However we are very sorry if this meant your daughter didnt receive her parcel the same day. Thank you for your suggestion regarding weekend deliveries - this is certainly something we are looking at and we hope to offer this service soon! Please also note the muffins in this hamper are sweet, American style muffins - individually wrapped and with a with a shelf life of at least 1 month. As a non-perishable hamper there is no need to worry about freshness and it would still have been in perfect condition on Sataruday. We thank you for your feedback and do hope to see you again soon! Hampergifts Team

Posted 8 years ago

“Was ordered for nov 11th. My sads bday. Had confirmation this would be delivery date but didnt arrive till 12th. V disapointed.”

Posted 9 years ago

“I find the service and quality of HamperGifts to be excellent & reliable. But I found the ordering process to be unnecessarily difficult: in attempting to order multiple gifts I find it incredibly frustrating to enter all addresses first and then assign them to packages on a system which deletes that information if you need to go back and double-check/correct errors. The same process was repeated with writing gift messages for gift cards - there really needs to be a better system for correcting individual orders without having to input all information again. I found this frustrating, not user-friendly and enormously time-consuming and acts as a massive disincentive for using the service again for large orders”

Posted 9 years ago

Dear David, Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We have passed your comments onto our technical department for review. Website functionality is hugely important to us and we are always on the lookout for ways to improve the ordering process! So thank you once again for your feedback. Hampergifts Team

Posted 9 years ago

“Disappointing. hamper fine but cheap lining with metal fastenings on dhow. Tacky plastic handles to cutlery. Contents tasty but very few. Overall poor value for money looked like £10 hamper with £ 8 worth of contents and it cost 0ver £70 with packaging .”

Posted 9 years ago

Dear Annabelle, Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We are very sorry to hear you feel the hamper wasn't value for money. I have passed your comments onto our purchasing department for review. Thank you. We'd love another opportunity to get this right so if you would like to place another, at any time in the future, please email sales@hampergifts.co.uk beforehand and I would be delighted to set you up a voucher code for a discount. Once again thank you very much for giving us your feedback. Theresa, Hampergifts Customer Care

Posted 9 years ago

“The basket itself was good quality, however the hamper was overstuffed, far to much padding, and this meant that items at the top were slightly crushed by being pressed against the plates. The quality of food was adequate, We decided to return the hamper and source an alternative provider.”

Posted 10 years ago

Dear Paul Thank you very much your feedback. We are so sorry to hear the hamper was overpacked. We have forwarded this on to our packing department to ensure more care is taken to check fragile items, like biscuits, aren't pressed against the plates. In future if you let us know the reason for the return we could of course come to an alternative arrangement, such as replacing any products which don't arrive in perfect condition! Kind regards, The Hampergifts.co.uk Team

Posted 10 years ago

“My mother said thy were dry and shrivelled. The cinnamon she looked forward to but said it tasted awful. I cannot comment - this is as she reported it!”

Posted 10 years ago

«
1
2
»

Hampergifts.co.uk Ltd is rated 4.8 based on 3,461 reviews