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Harbor Freight Tools Reviews

1.7 Rating 290 Reviews
15 %
of reviewers recommend Harbor Freight Tools
1.7
Based on 290 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Harbor Freight Tools 5 star review on 13th March 2025
Luftwolf
Harbor Freight Tools 5 star review on 13th March 2025
Luftwolf
Harbor Freight Tools 1 star review on 28th December 2024
MJ
Harbor Freight Tools 1 star review on 27th October 2024
Jeff Davis
Harbor Freight Tools 1 star review on 2nd September 2024
Anonymous
Harbor Freight Tools 1 star review on 2nd September 2024
Anonymous
Harbor Freight Tools 1 star review on 2nd September 2024
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Store in Newton NJ very unpleasant unwelcoming and unhelpful. It must suck to work for such a truly atrocious company. They must pay 50 cents an hour to get such horrible employees and the tools are bad too.
Helpful Report
Posted 3 years ago
The Associates at Harbor Freight in Montclair, California have always treated me like a value customer and I appreciate it very much. Thank you Associates
Helpful Report
Posted 3 years ago
I bought a generator from their website in early September. For 2 months they gave me the run around about whether it had been shipped. They charged me and sent me an email saying it had shipped. More calls and long waits on hold, and then finally, just shy of 2 months after I placed the order they called and admitted they’d never shipped it and told me they were giving me a refund. Zero apology from anyone through the whole process. I’ve since spoken to others who’ve had bad experiences with them. I will never consider buying anything from these people again.
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Posted 4 years ago
I ordered several items online on 4/14/20 as of today 6/4/20 I still have not received one of my items.
Helpful Report
Posted 5 years ago
The customer service at this POS company is horrible. The employees are the bottom of the barrel. Last time I went in I was in a line that the lady was doing some return that was taking a long time and told to go to another line. I went and that lady was a chatty taking fool. Going on about her kids and not doing her job. I got in another line that just opened up and they did not take the next person but who could run there the fastest. When I got to the front of the line the lady said to get in another line she was closing. I told her to F off and threw the item on the counter and walked out. I will pay more rather than go to HF its full of the lowest quality workers ever.
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Posted 5 years ago
Good prices and the 'Pittsburgh ' brand of hand tools hold a lifetime warranty, just as 'Craftsman' does/did.
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Posted 6 years ago
They are always helpful. If they can't help they will get someone to help me if they can't in the moment the next day
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Posted 6 years ago
I was able to Exchange a drill that I bought for one that would work. I bought one came home plugged it in and it didn't even work so I have to go back pay $0.02 more and then I got another one.
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Posted 7 years ago
Purchased a rotary tool for about a third of big box stores and it's a higher voltage with more options and accessories.
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Posted 7 years ago
Great selection.
Helpful Report
Posted 7 years ago
Harbor Freight Tools is rated 1.7 based on 290 reviews