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Harrisons Carpet & Flooring Reviews

4.7 Rating 4,938 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

4.7

Based on 4,938 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 15th January 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carpet feel, look & quality is great. Installer was grumpy even hostile - I was feeling uncomfortable in my own home. Left a mess, hallway door unhinged. Nails to hold carpet down are sticking through on edges, spiked my fingers several times. Cherry-sized, hard lumps underneath carpet in odd places. Approached sales lady for help 7 weeks ago - still nothing. Very disappointed 😕”

Posted 2 years ago

“We are very happy with the vinyl layers work. However, the process getting to this was terrible. A couple of days before the initial install date we advised the installer had cut his hand and wouldn't be able to do the install - we accepted this as something that happens. The install was rescheduled for 2 weeks later. The night before the install was to happen, we were advised the installer was not available and Harrisons would have to reschedule. We were advised a few days later that it would be another 2 weeks before the installation could occur. Totally unacceptable particularly when we needed to move furniture for the install to occur. I contacted the Harrisons support line who agreed this was unacceptable but couldn't seem to do anything to bring the install date forward. I guess this is how a franchisee can destroy a company brand. We wont be hurrying back.”

Posted 2 years ago

“Poor service”

Posted 2 years ago

Hi, Thank you for taking the time to comment. I was sorry to hear that you were not happy with your service. I have passed your feedback to the business owner but if you would like to discuss this further then please contact, customer.care@hah.co.nz or call us on 0800279009. Kind regards, Customer Care

Posted 2 years ago

“Our franchisee was very friendly and informative especially in initial stages of engagement. There were a few questions, queries that I had where I had to follow up after the initial contact as I had not heard back with an answer or solution. A couple of times I had to remind him of what the initial questions/query was. The installers were lovely but in the second property that we re-carpeted and vinyled did not think to ask questions, in one of our rooms and they have laid the vinyl incorrectly. The cost of getting this fixed has now been passed back to us to remedy. A little commonsense and initiative would have been gone a very long way here and has left us in the lurch as we can not have this fixed anytime soon! I love the flooring that has been laid in our house but was also slightly overcharged, I have had to query this twice now.”

Posted 2 years ago

“Sservice was appalling but the carpet install was great”

Posted 2 years ago

Hi, Thank you for your feedback. We have discussed your job with the Business Owners. I apologize that you were disappointed with the service but I am glad that you are happy with the carpet and install. Kind regards, Customer Care

Posted 2 years ago

“I would recommend that future customers seek 3 competitive quotes when considering Harrisons Auckland central”

Posted 2 years ago

Hi, Thank you for your feedback. I agree, one should always obtain several quotes before purchasing any product or service. Kind regards, Customer Care

Posted 2 years ago

“The install was very rushed and damage to new walls leaving for us to repair and fix. Workmanship could be higher standard”

Posted 2 years ago

“All said in previous survey”

Posted 3 years ago

“Really bad service. Scheduled for an 11am installation therefore, my partner had to take time off his new job to stay home and move our stuff in and out of our sleepout due to poor weather. The installers haven't arrived until 2.30pm!! I also wasnt advised until i had messaged them first - so slack! Due to the delay, our errands had to be put on hold! Had I known they werent able to make the scheduled time, I would have asked started work early and finished early due to being short staffed. I know I definitely won't be coming through Harrisons again”

Posted 3 years ago

Hi, Thank you for bringing this to our attention. I am very sorry to hear that you were not informed of the time delay. This is indeed very frustrating and impacts on your whole day. I will discuss this with the business owner. Kind regards, Customer Care

Posted 3 years ago

“The salesperson was excellent. the laying of the product is disappointing! My friend thought i had laid it !! (I am female).”

Posted 3 years ago

Hi, Thank you for your feedback, I was sorry to hear that you were not happy with the install. I have passed this to the Business Owner so that he can discuss this with the Install Team. Kind regards, Customer Care

Posted 3 years ago

“Carpet is value for money. Local rep was not very communicative or responsive .”

Posted 3 years ago

“The Harrison's Carpet layer guy did not clean up after laying. Did not answer my queries regarding why he left our house in a mess! Franchise owner Shane did nothing to help me. Not satisfied this time around. Probably will go elsewhere next time.”

Posted 3 years ago

Hi, Thank you for taking the time to let us know about this. I am very sorry that you had this experience and I have passed this feedback on to the business owner. Kind regards, Customer Care.

Posted 3 years ago

“Average communication”

Posted 3 years ago

“DisappointimNg follow up customer service.”

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that you are disappointed with your after service care. We have a new Business Owner in your area now and I will ask them to touch base with you. Kind regards, Customer Care

Posted 3 years ago

“We asked for a quote from Harrison's for carpet and vinyl, and were given a five to accept / decline it - with follow up emails reminding us of the time pressure. When we did accept, and paid the deposit, we heard nothing for a week. I got in contact again to check the deposit went through, at which time the franchisee told us the vinyl we'd chosen was no longer available. Because they are a mobile service, we had to book in another time for her to visit so we could look at more vinyl - this was a bit of a hassle, as we both work full time, and live 30mins out of town. During the second consultation we realised there was no longer any vinyl available in the same price range as the original selection; and thus our quote would now be for more than the competitors we had turned down. We opted to cancel the job, but still had to pay for the carpet that had already been ordered. Our new suppliers installed the vinyl yesterday, and had arranged to collect the carpet from Harrison's to install at the same time. Arrived home to find the carpet missing - because Harrison's had not released the carpet to our suppliers. They will now have to make another trip (hopefully not charging double mileage) to install the carpet at a different date.”

Posted 3 years ago

Hi, I am very sorry to hear that you are disappointed with your experience. If you would like to talk to us further then please contact us at Customer Care. Kind regards, Customer Care.

Posted 3 years ago

“All round bad experience, laminate flooring in 2 different areas - one area laid sideways, the other longways. Had to come back and re lay one area. Disappointment again as they used small patches of laminate which stood out as all 4 patches were in very obvious places..... had to come back for the third time to fix this. Unfortunately they damaged 2 doors when they had to remove them and plane the bottoms as the doors didn’t shut. Sarah the franchisee was very rude, demanding the final payment before the job had been fixed/finished. Complained about having to come back 3 times to fix all these issues !! I would definitely not recommend Harrison’s Flooring.”

Posted 3 years ago

“We are very happy with the carpet we purchased from you But not so happy with the franchise we used They arrived 2 hours late only after we rang to find out where they were Only heard from the office lady about a week after Install We explained our concerns that our paintwork was damaged and dirty hand prints on doors to whitch she said she would pass on to her manager. To date we have heard nothing else Communication has been very poor”

Posted 3 years ago

“Good quality carpets, but service wasn't great. May be a good company if you live in an urban area, but useless if you live rurally.”

Posted 3 years ago

“The initial consultation and sales service was very good. The installers did not display any customer service, the incorrect carpet (both size and colour) was delivered this resulted in a substantial delay with installation There was no apology and follow up service or compensation offered. I wouldn't use Harrisons again.”

Posted 3 years ago

Hi, Thank you for your review. I was sorry to hear that there was a mix up in the delivery of your product but was pleased to hear that it was rectified and fully installed two days later. Also the offer of a free rug for the troubles. Kind regards, Customer Care

Posted 3 years ago

“Had a terrible experience with Sarah the rep from Tauranga - firstly the installers laid my plank flooring incorrectly- the entrance and kitchen were laid long ways and the 2 bathrooms were laid sideways. The doors to both bathrooms wouldn’t shut. They had to come back and re lay the kitchen & entrance way correctly. They planed down the 2 doors damaging 1 of them. With the reinstall they put 2 small patches in the entrance way and 1 in the kitchen, so they had to come back for the 3rd time to fix this. Then there was the washing machine & dryer - they had to move these to lay the planking, shoddy job where the pipes go into the ground, they had to fix this also. The layer neglected to turn the water back on for the washing machine, he told Sarah that he didn’t turn it off, but there is no way that he could repair this area without moving the washing machine & dryer. Sarah sent a family member to sort this out, after again complaining about all the visits to my home. All throughout this entire process, Sarah requested the final payment which I would not pay until the job was done properly, I found Sarah to be rude and I would never use Harrison’s again !! All I wanted was a good job done - surely that is not too much to ask !!”

Posted 3 years ago

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Harrisons Carpet & Flooring is rated 4.7 based on 4,938 reviews