Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Harrisons Carpet & Flooring Reviews

4.7 Rating 4,944 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

4.7

Based on 4,944 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Carpet & Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 15th January 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking for new carpet for our large house,so checking reviews on said Company's....sorry Harrison's after reading all of the reviews on this site they are to Hit and Miss to contemplate using your services. Looks like you should be doing something in regard to your Franchise holders and Contractors plus your Customer Service going by the reviews.”

Posted 2 years ago

“Poor installation, damage to cupboard, over cuts to vinyl, wrong naplock used and it isnt fixed in the middle and lifts, paint damaged, missing vinyl etc and no drop sheets- dust everywhere. Poor customer help when contacting the Agent about the install and was told I was unreasonable about mentioning the Installers health conditions when he told this directly to myself.”

Posted 2 years ago

“We were not satisfied with the carpet installed. We believe the way this company assessed our concerns, following carpet installation was completely inadequate (and was delayed by them as much as possible). It is now clear to us that this company never had any intention of trying to ensure we were happy with the carpet installed, and customer satisfaction was never a priority.”

Posted 2 years ago

“Totally disappointed with Carpet Court. Although it took awhile for payment to come through & covid delayed progression... What was promised from Carpet Court has been a no go! I've taken 2 days off work under the impression that the first day, the vinyl would be layed & 1 room would be carpeted, & the next day the second room would be carpeted to give me time to move things around... It's now day 2 & only the vinyl has been laid. No carpet, no phone call!!!”

Posted 2 years ago

“We had a terrible experience when dealing with Rob and Shirley. Despite discussing where our join would be we now have four joins that are basically melted and very obvious. The carpet layers also took my tape measure and have not returned it. We now have to cover the join patches with a chair. the levelling compound was completely missed from the quotation also despite discussing at length. The vinyl installer did not go up the edges like the previous flooring so we now have to have it fixed. Was only my partner home and the vinyl installer said that it would cost $100.00 to wheel the fridge three metres across the floor so now we don't have vinyl under the fridge. We got no reply at all from Shirley at all. Seems they are only interested in getting an order then have no communication with the installers. i would not recommend dealing with these people at all!.”

Posted 2 years ago

“The non response attitude reflects badly on your business.”

Posted 2 years ago

“Never will deal with these guys. First time I tried and customer service was rude, at no fault of my own. Asked kindly as it was my first time and get a rude reply 😒”

Posted 2 years ago

Hi Kelly, Thank you for your feedback. I was sorry to hear that you felt you had been spoken to rudely. I see only contact from you in 2017 and we were unable to offer you an appointment on that week as we were fully booked. Please feel free to contact the call centre if you would like to discuss this further. Phone: 0800102009 or customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“Job incomplete, months, lack of communication, laminate flooring lifting after less than 3 months”

Posted 2 years ago

Hi, Thank you for your feedback. I am sorry that there have been delays with completing your job. I have sent your feedback through to the Business Owner and will follow up with him on the progress. Kind regards, Customer Care

Posted 2 years ago

“Shocking install! Would absolutely not recommend!!”

Posted 2 years ago

“Communication wasn't the best leading and during install. The execution of finishing was poor, left with gaps in the floor and carpet lay not professionally. Poor time management which led to a disappointing finish for a lot of money spent.”

Posted 2 years ago

Hi, Thank you for your feedback. I am sorry that you have been left disappointed with your Harrisons experience. I will pass this feedback on to the business owner. I am sure that they will be in touch with you soon. Kind regards, Customer Care

Posted 2 years ago

“Poor Quality, if you register a warranty issue they don't respond. Had to take external steps to escalate.”

Posted 2 years ago

“While the carpet was laid professionally & the end result looks great, be aware that you might have to move the furniture around even though you have paid for this service!.”

Posted 2 years ago

“Absolutely appalled at their response. I had asked for a couple of quotes for my whole house, however, my personal circumstances changed and I couldn’t proceed. Then 3years later I'm excited because I finally can change my carpets and I’m left a voicemail saying it would be better to talk to a competitor because their range hasn’t changed so there visit would be pointless. I have a voicemail to prove it!!! Clearly making too much money.”

Posted 2 years ago

“I was booked to have a visit from Andrews from Wanganue today at 4pm and he was stuck on a big house ( maybe is better job than my house, i don't know ) and he just ignore us, did NOT came and not even call us to say "I'M NOT COMING" that is what i call VERY GOOD CUSTOMERS SERVICES,,,, I end up txt him and ask if he still coming and more lies came up ,,,,, QUESTION ? IS THAT THE WAY YOU GUYS TREAT YOUR CUSTOMERS ?”

Posted 3 years ago

Hi, Thank you for your feedback. We are extremely sorry that this occurred and we have spoken to the business owner that was involved. kind regards, Customer Care

Posted 3 years ago

“Decent product but terrible service. Would only purchase if you want the install to last 4 days or more and if you want to lux and tidy your own brand new carpet before bringing in your furniture. Would not recommend unfortunately.”

Posted 3 years ago

Hi, Thank you for your feedback. I was disappointed to hear that you were not happy with the install process. I will discuss this further with the Business Owner. Kind regards, Customer Care

Posted 3 years ago

“chat service doesnt not work.”

Posted 3 years ago

Hi, Thank you for your feedback. Our chat service is only available during business hours. You can also submit a Web form on our Website or call us on 0800 279 009. We would love to be able to help you with any questions that you have. Kind regards, Customer Care

Posted 3 years ago

“We delt with Shane last year and were frustated with the lack of communication, slow process in providing a quote and eventually gave up. However, this year we wanted to take advantage of the sale and made contact again hoping this time will get better. We were wrong, the same thing happened again, no responsiveness and obviously slow interaction from their part. I thought they are putting customers' needs first. Very bad experience and we won't deal with them again!!!”

Posted 3 years ago

Hi, Thank you very much for taking the time to let us know about this. I am very sorry to hear that your experience did not go well. We will be discussing this with the Business Owner and address communication. Kind regards, Customer Care

Posted 3 years ago

“Went to check on the place - carpet layer wanted to use our skip to chuck job from another job in, and small off cuts and clean up was not done properly, as well as doors still left unhinged, and carpet is in a mess no sign of clean up, and broken blades just chucked in the middle of a room - I hope this isn’t normal ?”

Posted 3 years ago

Hi, Thank you for your feedback, I am very sorry to see this. I hope that they had returned the next morning to rectify this. I will get in touch with the business owner immediately. Kind regards, Customer Care

Posted 3 years ago

“Lovely product however really bad service and communication skills”

Posted 3 years ago

Hi, Thank you for your feedback. I am sorry that you felt that there was a communication problem. That is frustrating, I see that the Business Owners had the manufacturers come out to talk to you and review your concerns. I am glad that you are happy with the product. Kind regards, Customer Care

Posted 3 years ago

“Shocking experience. Started with contractors turning up smoking in the vehicle that out carpet was in. Alot of blemishes, we got the boss out who said it's not there problem, even though I paid extra for them to do the prep work. Was meant to be done by 5 o'clock, they finally left at 9.30 at night. Was looking forward to to floor coverings going down after 4 years of renovating, but now seems we wasted our efforts due to the contractors work. Will never use again.”

Posted 3 years ago

Hi, Thank you for your feedback. It was disappointing to hear that you were so unhappy with your experience. The installers were obviously working hard to try and finish the job, they must have been exhausted by 9.30pm. If you would like to discuss this any further then please contact Customer Care. Kind regards, Customer Care

Posted 3 years ago

«
1
2
3
4
5
»

Harrisons Carpet & Flooring is rated 4.7 based on 4,944 reviews