“Our first choice colour in the vinyl was not available so Matt chose to go with another option we had discounted. This was a surprise to us and Matt realised he should have checked with us first. It was pleasing to find someone that was honest enough to admit their error and set about rectifying the problem in what ever way we required. Matt was very professional throughout the whole process and we were impressed with the systems and integrity of Matt and Harrisons. The workmanship and laying the carpet and the vinyl was also of a very high standard. Despite the error we would definitely use Harrison's again and recommend them to other people.”
“Harrisons made it so easy - we talked about our requirements, then had about 12 samples to choose from and narrowed it down to 3 really quickly. Then we took them from room to room and chose our favourite. We are loving our new carpet. Couldn't have been easier.”
“Jeff that we delt with was very pleasant and kept us informed when their was a delay with our vinyl. The tradesmen that came into our house to do the work were also very pleasant and very good workers. The carpet & vinyl look great.”
“Good personable installer and efficient. I had to get francishee back to look at samples again. Difficult to make decisions and compare like for like and price when samples cannot be left.”
“Harrisons Carpet Marlborough were absolutely fantastic. From the sales process through to the installation - they worked with us to give us a great result - we couldn't be happier.”
“Rob & Shirley on the North Shore are the very type of people who make your business successful and to even err tom overlook this fact would mean you lose big time.... We out here arent that brand loyal but when you employ those like this couple then you have a recipe of winning and not loosing.
Beware the company who loses sight of this and fails also to look after such people at the front face of turn over and profit. Robs ability to make contact and keep up contact and offer a product suited to the space and decor is all important to those of us out there relying on a team effort to get our work completed in time and within budget. Harrisons on this occasion were NOT the cheapest but Rob was the tuned in on the job guy to get the business.
Congratulations to Rob & Shirley for their professional team work.
Kind Regards. Terry Arnold. Windermere Takapuna Job Site”
