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Harrisons Solar Reviews

4.5 Rating 974 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

4.5

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Harrisons Solar 5 star review on 11th March 2024

Harrisons Solar 5 star review on 12th February 2024

Harrisons Solar 5 star review on 28th January 2024

Nairn MacGibbon

27

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We put Solar panels on the roof of our Marae, which were promised to reduce the bill. At the time, we were not advised that this would raise the price of the main power that we were billed each month and that without a battery there was no real point of having solar panels. Now, that may make sense now!! BUT this was not explained to us four years ago when we purchased the solar panels. We were promised free to cheap power. This has not happened and since then there was no real attempt to help us with our concerns when our power went up. We would not have purchased solar panels, but the person who sold them to us did not care much for our needs. Made the sale and then vanished!”

Posted 8 months ago

Hi, Thank you for your feedback, I see that one of our other Business Owners has been out to see you and explained how the system works at the end of last year. I will ask them to contact you again to help you further. Kind regards, Customer Care

Posted 8 months ago

““The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.” I posted this 6 months ago. I was called a couple of days after posting this review by the Harrisons team. They were very apologetic for my experiance and offered to install a hot water timer for me, free of charge! They also set me up on the Ap to monitor my solar. Since that call 6 months ago I have heard nothing further inregards to the hot water timer. I still have not received my fly buys points.”

Posted 8 months ago

Hi John, Thank you for your feedback, I will investigate this immediately. Kind regards, Customer Care

Posted 8 months ago

“Good communication. Took note of constraints, timing etc. Excellent process overall.”

Posted 8 months ago

“Excellent service”

Posted 8 months ago

“Have had a 4.2kw system for 5 years now. Producing between 5 and 5.5 MWH per year. I installed a 5KW SolarEdge Inverter so that I could expand to 6kw of panels as the price of power increased. I also installed a SolarImmersion device which isolates the hotwater tank from the grid for all but 2 hours per day and any surplus power is sent to the hotwater tank instead of going to the grid. Works great in the summer and provides close on 100% self consumption in the winter. June and July I use the boost button to connect to the grid for an extra hour each night. The system has worked flawlessly for 5 years. Am looking to move to Christchurch in a year or so and will get solar installed on the new house. With 5 years experience I will go for a Fronius string inverter instead of the more expensive SolarEdge with optimisers so that most of the money is spent on panels on the roof where it counts, On the whole very pleased.”

Posted 9 months ago

“We always wanted to get solar panels, with Harrisons Solar based in Tauranga, the all processes was nice and easy, lovely customer service clear information. Great product. Thank you so much!”

Posted 9 months ago

“The best thing we ever did was to get solar! The savings have been amazing and we are doing our bit for the planet. Harrisons were amazing to deal with and affordable, thank you!”

Posted 9 months ago

“Excellent walk through of different technical & cost options. Company well stocked to avoid supply chain issues Very fast contractor Couldn’t be happier”

Posted 9 months ago

“We used the outfit in hawkes bay 2 years ago, i can tell you the job was a balls up, the service was bad and they had to sent somebody new to do the installation all over again as unison wouldn't sign the safety compliance ( the way it was installed was dangerous.) We also bought the catch power to warm our water.It actually wasn't installed and was sitting on 1 of my shelf, we had to call them to get it installed way after the job was finished. And now, aftsr installing a big water cylinder, 3 people living at home, we have enough warm water for 2 showers a day.Noone explained to us how to use it and it's not doing its job. I am very very disappointed with solar panels and with a big bill left to pay I feel cheated, the most useless thing I ever bought in my life and Harisson are hopeless, or at least their subcontractors here in hawkes bay. they take your money and then no follow up (except to suggest we use them every year to clean our panels and give them more money), if I could have I would have put 0 star. I was very pro solar panel,not anymore. I wouldn't recommend putting solar panel and definitely not using Harison outfit.”

Posted 9 months ago

Hi, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your Solar experience. I will discuss this with the business owner to understand all the issues that occurred. Kind regards, Customer Care

Posted 9 months ago

“Waste of time new plymouth branch they won't sell single solar panels to customers they would rather rip you off with an expensive system. They are not rv friendly.”

Posted 9 months ago

Hi, Thank you for your feedback. RV's, caravans, boats are not our market. There are companies that specialise in this product and they would be better suited for your needs. Our product is not designed for that type of use and to buy a single panel from us would not be covered by warranty and irresponsible of us to sell to you. Kind regards, Customer

Posted 9 months ago

“What with all the hype, the google searches that state: Harrisons Solar - West Coast | Westport | Greymouth | Hokitika this company offers NO SERVICE to the West Coast region at all; there is nothing, nil, zero. I spent an hour going through the online request-a-quote bulldust, only to receive a call telling me they have no service agents in the West Coast and if one becomes available they will advise me. You advertise as the largest solar provider in NZ yet you walk away from an entire region? What the hell is wrong with sending someone a few times a month from Christchurch, Nelson, etc to provide a service.”

Posted 9 months ago

Hi, Thank you for your feedback. I am sorry that this has caused you such frustration. We continue to strive to find good Business Owners to cover all regions but this is not easy. We also need to find installers for these regions as well and again this is not easy. We do have Business Owners in Christchurch and Nelson but they are completely snowed under covering their own regions. Always looking for new people if you think that this is something that you would be interested in or know someone in the area. Kind regards, Customer Care

Posted 9 months ago

“NO contact over 6 weeks, spoke to agency 4 times still nothing, would not reccomend this company to have any work done. VERY POOR!!!!!!!!!!!!!!”

Posted 9 months ago

Hi, Thank you for your feedback. I am sincerely sorry that the Business Owner has not come back to you. We value our customers and this is not acceptable to us. I will be following up with the Business Owner myself to see why this has happened. Kind regards, Customer Care

Posted 9 months ago

“We recently had a solar system installed complete with Tesla battery. From the initial inquiry to the completion of the installation the service was excellent. Harrison’s were the only one of the three companies we had quote that did a site inspection. Their price was competitive and the Tesla battery is very sleek and unobtrusive which we liked. Very happy to recommend Harrison’s to anyone looking at a solar installation.”

Posted 9 months ago

“Easy Process, Neat and tidy install”

Posted 9 months ago

“Thanks Andrew and team for our extra Solar Panels and Tesla Battery - fabulous to finally have everything all installed, well worth the wait. Loving the Tesla App. was very pleased to be offered matching LG panels to go with the Solar panels we got from Harrisons back in 2015.”

Posted 10 months ago

“Great communication. Quick and quality installation. Happy with the standard of backup and help offered into the future. Thanks Andrew Allan and Silke”

Posted 10 months ago

“Fabulous service. Love solar panels”

Posted 10 months ago

“The Wanganui team are an extreme pleasure to work with!! I have had my solar panels up for 2 years now and it has greatly reduced the power bills. The advice and the installation were professionally executed. I am able to contact the franchise owner freely and always receive expert guidance and advice. I have just had the power wall installed and it looks very smart and modern and I am looking forward to further reduced power bills. The Tesla app is also easy to use and is a wealth of information. Highly recommended!!”

Posted 10 months ago

“The installation went well however the after care service from Wanganui installer has been atrocious. I have solar wires touching the roof and have been trying to get them addressed since Mar 2023. I have continually following up with the installer to no avail. Am now going to be discussing with head office.”

Posted 10 months ago

Hi, Thank you for your feedback. I believe that the installer has been out today and put that one cable back into the clip. I am very sorry that there was a delay in rectifying this for you. I am glad that this is now resolved. Kind regards, Customer Care

Posted 10 months ago

“Nerum and the team were quick to respond, easy to deal with and manage our personal requirements. The moment the system was running we were saving! Current power bills are $5 a week and we're nearing winter. Great synergy with our Evnex car charger. Amazing after install support too. Thanks again team!”

Posted 10 months ago

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Harrisons Solar is rated 4.5 based on 974 reviews