Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sort issues out very quickly. Very polite would recommend”

Helpful Report

Posted 6 years ago

5 stars - amazing - thank you so much! 👏 We do all we can to prevent our customers from running into any issues, however, if the unexpected does pop up, we've got experienced customer service Live Chat agents available between 9am - 5:30pm Monday to Friday, ready and waiting to resolve any issue as quickly and effectively as possible! And of course, it wouldn't be Hedgehog service if we weren't polite 😃 The Hedgehog team 🦔

Posted 6 years ago

“Speedy and clear service.”

Helpful Report

Posted 6 years ago

Thank you so much for the review, and we're so glad you found us worthy of your 5 stars! 😃 We don't just want to save you money, we want to save you time as well, so to see you found our service "speedy and clear" is brilliant! The Hedgehog team 🦔

Posted 6 years ago

“All completed on-line - easy transaction and competitive price.”

Helpful Report

Posted 6 years ago

Thanks for the review, Helen! 5 stars 👏 We're so happy you've experienced the benefits of a fully online company and our live pricing means we're always offering you the best possible price at that time! 😃 The Hedgehog team 🦔

Posted 6 years ago

“Great”

Helpful Report

Posted 6 years ago

Thanks for the review, and 5 stars - excellent!! We're so happy to see you had a great experience with us 😃 The Hedgehog team 🦔

Posted 6 years ago

“Quick and easy! Great price. Thank you.”

Helpful Report

Posted 6 years ago

Thanks for the 5 stars and the fantastic review!!😃 Looks like we've saved you both time and money - excellent! The Hedgehog team 🦔

Posted 6 years ago

“Very good value for money, fast and efficient.”

Helpful Report

Posted 6 years ago

5 stars - amazing!! Thank you so much for the review, we're really happy you've had such a great experience with us. Our live pricing means we always offer the best possible price we can at that time. And as you've said, we're fast, so we've saved you time and money 😃 The Hedgehog team 🦔

Posted 6 years ago

“Very good”

Helpful Report

Posted 6 years ago

Thanks for the review!! We're really happy you found our service good, but we want your experience to be fantastic!! 😃 We take all feedback on board and your feedback as a customer is essential, so if there's any way we could have got those extra 2 stars from you, please let us know!! The Hedgehog team 🦔

Posted 6 years ago

“Very isy ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 6 years ago

Wow - a 5 star rating and 5 additional stars, does that give us 10 stars?!🎉 Thanks so much for the review, we're really happy to see you've had a great experience with us. The Hedgehog team 🦔

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

Thank you so much for the review, and 5 stars - amazing!! It's fantastic to see you've had such great service, we do have a really helpful, friendly customer service team!😃 The Hedgehog team 🦔

Posted 6 years ago

“No issues so far”

Helpful Report

Posted 6 years ago

Fantastic to hear 😃 We do everything we can to ensure you don't encounter any unexpected issues whilst insured with us! Thanks for the review! The Hedgehog team 🦔

Posted 6 years ago

“Great service and very simple to do”

Helpful Report

Posted 6 years ago

We're really happy you had great service, we wouldn't expect anything less. We do aim to make every aspect of our insurance processes as user friendly as possible, we're really glad you found it so simple! Thanks for the review 😃 Regards, The Hedgehog team 🦔

Posted 6 years ago

“very good one i got through to a human not a robot”

Helpful Report

Posted 6 years ago

Really glad to see you had a good experience with us, Dale! All of our Live Chat customer service agents are very much human and we're available between 9am - 5:30pm Monday to Friday. Thanks for the review! 😃 Regards, The Hedgehog team 🦔

Posted 6 years ago

“Quick and easy but ended up paying more than first quoted”

Helpful Report

Posted 6 years ago

Hi Steven, It's wonderful to read you had a quick and easy experience when purchasing the policy 😁 We do offer some great optional extras which can be reviewed, added or removed before the policy is purchased. As these extras are paid upfront, this will be included in the final premium quoted. The Hedgehog Team 🦔

Posted 6 years ago

“Resolved my issue quickly, without any fuss. Good friendly service”

Helpful Report

Posted 6 years ago

What a great review to receive on a Friday! 🎉 It's wonderful to see your query was resolved so quickly. You've made us all very happy 😁 The Hedgehog Team 🦔

Posted 6 years ago

“Simple to use, quick”

Helpful Report

Posted 6 years ago

Thank you for the great review, Louise ✔ Welcome to Hedgehog 🦔

Posted 6 years ago

“I received a brilliant service today. Made it nice and easy👍🏻”

Helpful Report

Posted 6 years ago

This is so wonderful to read, Samantha. I've sent this feedback to the adviser you spoke with. Thank you very much for leaving this review 👍 The Hedgehog Team 🦔

Posted 6 years ago

“Great service provided quick and efficient!”

Helpful Report

Posted 6 years ago

Thank you very much, Hassan! ⭐⭐⭐⭐⭐ You've made us all very happy here at Hedgehog 🦔

Posted 6 years ago

“Quick and easy!”

Helpful Report

Posted 6 years ago

Perfect! Thanks, Adil 😁 The Hedgehog Team 🦔

Posted 6 years ago

“Should be made aware of the validity of the no claims bonus before it let's you get as far with the quote. Otherwise all good!”

Helpful Report

Posted 6 years ago

Hi Kimberley, Thank you for your review, we really appreciate your feedback 😁 Once you get through to our website when creating a quote, we make it easy for our customers to let us know how they've earned their no claims discount before purchase. This helps us verify the no claims discount quickly and provide the most accurate quote ✔ The Hedgehog Team 🦔

Posted 6 years ago

“Great prices and very easy process sorting out quote and purchase”

Helpful Report

Posted 6 years ago

Thank you for the outstanding comments. Great to read you had a straight-through and simple buying experience. We're happy we could save you money too 🚗💰 Welcome to Hedgehog, Darren! 🦔

Posted 6 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews