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Helium 10 Reviews

4.5 Rating 1,265 Reviews

89 %

of reviewers recommend Helium 10

Company Reviews

4.5

Based on 1,265 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Helium 10:

Founded by CEO Manny Coats, Helium 10 is a leading e-commerce technology company that has created an all-in-one software suite for Amazon (private label) entrepreneurs. With its mission to help Amazon sellers rise to the top, Helium 10’s comprehensive software package was designed to provide advanced Amazon seller solutions in the areas of product research, keyword research, listing optimization, product launch, keyword tracking, refund management, and profits analytics amongst other essential functions to help Amazon sellers improve their sales and revenue.

Our mission is to create the next generation of successful Amazon entrepreneurs by delivering a highly accurate, powerful, comprehensive Amazon software package at an affordable price so that sellers at every level can achieve the financial success they deserve.

Based in Irvine, California, with multiple satellite offices around the world, Helium 10 exists to provide Amazon sellers with a comprehensive software suite that addresses their business maintenance and sales growth needs.

Visit Website

Phone:

(818) 873-3087

Email:

support@helium10.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I just bought your product Helium 10 Platinum. I wanted to set up the Helium 10 follow-up in order to send automatic messages to anyone that buy my product. I made my own message Template with your Template Editor. I used to do it through a different website, but now that I am working with Helium 10, I wanted to do it through your website. I want my message to be as personal as possible, with the other website there is an option to add an Insert with the [[customer-first-name]], this way I could start my message with "Hi [[customer-first-name]], ......." Your "Insert Amazon Template Tags" don't have the option to add the customer-first-name and that's a pity. Please check out and consider adding this option, it is very important to me! I will be happy if you can Informing me when this option is available. Best regards, Ran Shemesh”

Posted 4 years ago

We completely understand your concern about wanting to personalize your Follow-Up messages with the Amazon buyers' name. Personalizing those Follow-Up emails are very helpful in increasing engagement and review rate. As of June 2019, Amazon removed the ability for developers (like Helium10 and others) to gain access to the Amazon buyers' names for FBA orders. What that means is that it's simply not possible to have that name in Follow-Up emails and for Helium10 to stay compliant within Amazon's developer TOS. If Amazon ever decides to change the rules and allow that access again, we will definitely keep all of our customers posted.

Posted 4 years ago

“I know there is a lot of other tools out there BUT I do like H-10 i just wish i had some one on one time with a more advanced seller who could actually show me what i really need to look for using the H-10 tools. I know there are videos all over but for most of us sometimes after watching all the videos, it still isn't good enough when you have direct questions and are looking for direct answers. I do like it though and will continue to use it AS LONG AS THE PRICE DOES NOT GO UP. It's pretty high as it is now for some of us. Thanks Justin - JCCS”

Posted 4 years ago

“H10 is good, but it can certainly get better. Cerbro isnt updated often and isnt accurate. If I do a search for an ASIN bi monthly (twice a month), nothing changes and it should... You should be able to get better analysis from the keyword tracker, such as: - custom filter search volume - % change for competing, organic - custom filter rank Being able to add emojis and HTML in scribbles.”

Posted 4 years ago

“Helium 10 is a very good suite of tools, no doubt... Unfortunately, at the moment, it helps close to zero for the Italian Market Place. I found most product just scrolling Amazon suggestions than using helium 10 or competitors. What's happening is that, H10 is not able to filter good results with low competition, when you find a good product from blackbox, (for example a product with low reviews and a good revenue) you'll find out that is the only one in his niche with low reviewa and there are tons of competitors in a better positions. In few words, i can't no more find opportunity thanks to the software, i can only confirm with the software what i found by myself. I suppose is not a "software" problem, because, for example, Jungle Scout is behaving the same. It was very different just this spring, probably Amazon is changing. In conclusion, cause i'm at the beginning of my business on FBA, H10 is not giving me what i need and, as a consequence, it costs too much for me. I suggest to better Black Box, making it able to filter products with few listed competitors and to better the Italian Market Place Integration because, it also has problems grouping products of the same kind.”

Posted 4 years ago

“Just signed on.”

Posted 4 years ago

“I miss a german translation”

Posted 4 years ago

“too complicated”

Posted 4 years ago

We hear you Aleksandar, Amazon can get pretty complicated. That’s why we’ve created our Pro-Training videos that go over Amazon processes and how to use our tools. You can find them in your dashboard. If you are still confused about any topics, we also have our Facebook user group available for you to get help from other sellers. And you can also reach out to us! We’d be more than happy to help. Feel free to contact us at support@helium10.com. We hope that helps.

Posted 4 years ago

“Hello there, Some products have no data, sometimes when I use black box I can find nothing, if I am on any amazon ` s market except US and I want to use another tool and click on it helium send me to amazon.com without any request, if I am not careful at the marketplace I will search the US without wanting to (this happen when I swap between tools and I am on European market for exemple). It is confusing when I want to use the trendster and the graph for BSR is the opposite, as the bsr is more favorable as the red line is down. It`s incredible when I use black box - products, I choose France market, Jardin as category and from advance filters section I choose like Title Keyword Search : grains de legumes or grains de tomate and and he finds nothing but Amazon FR is full of things like this. Thanks !”

Posted 4 years ago

Hello Pantea, Thank you for bringing this to our attention. We apologize for the experience you’ve had with Blackbox and want to make it right. Can you please forward your issues to our customer support team at support@helium10.com so they can look into what could be happening. Thank you.

Posted 4 years ago

“The biggest problem I see in helium 10 is that XRAY data for Europe is unreliable. They are above actual sales. This leads to confusion. It is very necessary that they fix it as soon as possible. So that it works as it does in the USA. Thank you”

Posted 4 years ago

Hello Juan, Thank you for bringing this to our attention. We apologize for the experience you’ve had with X-Ray and want to make it right. Can you please forward your issues to our customer support team at support@helium10.com so they can look into what could be happening. Thank you.

Posted 4 years ago

“a very short description of every icon is missing. i don't want ot watch a movie for any descrption even if it's short. i might be somewhere and i dont' have headphone. besides, your product selection is not accurate at all (to my opinion) when pulling out competitors, it's not very accurate either. jungle scout does a better job in this regard that's for now good luck”

Posted 4 years ago

Hello Maryam! Thank you for your feedback. We understand our training videos might not be for everyone, however, we do encourage you to watch what you can as they will give you the most comprehensive, in-depth training on how to get the most out of our tools. The good news is that customer feedback like yours helps us continually improve our tools and services. So, we encourage you to please share in detail what improvements you think would make our suite better. As for our data accuracy, please let us know what specific problems you are having with our data so that we can help you troubleshoot or get to the bottom of the issue. Please send both your suggestions and problems to support@helium10.com. We hope to hear from you soon!

Posted 4 years ago

“It works - I don't love it or hate it.”

Posted 4 years ago

Thank you for the review! Our goal is to deliver the best, not mediocre, tools that help our customers succeed. And customer feedback like yours helps us continually improve our tools. So, we would love to hear what you find unsatisfactory about our suite. It will really help us improve our tools and deliver a suite that you are 100% satisfied with. Please send your suggestion to support@helium10.com. We hope to hear from you soon!

Posted 4 years ago

“Experiencing bugs with Cerebro tool for 2 days in a row, cannot do my product research which is disappointing”

Posted 4 years ago

Hello Viktoriya. We are sorry you have been having problems with one of our tools. We want to help you resolve this as soon as possible, so we will be contacting you shortly to get some more information.

Posted 4 years ago

“not all asins appear on the system”

Posted 4 years ago

Hello Lorenzo. Thank you for reaching out to us. We want to help you resolve this issue as soon as possible, so we will be contacting you shortly to get some more information. Please let us know if you need anything else!

Posted 4 years ago

“Your product has a problem in the key tracker, I made screenshots and it shows that the search words do not match the Amazon, I sent it all to you, but you don’t know what the problem is. I updated every hour, every 2 hours. But your tracker starts to show correctly only after 3 pm. And this continues throughout August. I am not happy with your tracker. The tracker for me is one of the main tools for today and I will look for who can do this in exact coincidence with Amazon. All other tools work fine and I like that all tasks can be performed in one place!”

Posted 4 years ago

Hello Dave! We apologize for the blocks you have been encountering with Keyword Tracker. We want to help you resolve this issue as soon as possible, so we will be contacting you shortly to get some more information. In the meantime, we are so happy you are enjoying the other tools in our suite! Please let us know if you need help with anything else.

Posted 4 years ago

“not sure about the data accuracy in these days.”

Posted 4 years ago

Thank you for reaching out to us! Data accuracy is super important to us, so if you have been encountering any problems we would love to hear them. Your feedback helps us improve. We would appreciate it if you could send your specific data concerns to our support team at support@helium10.com so they can help resolve the issues as soon as possible. Thank you!

Posted 4 years ago

“great product. You guys deserve 5 stars but I am sure my feedback will definitely be read if It is under 4 ;) If you guys start offering a great extension(similar to Junglescout), product tracker and a better product research data (a product research Interface) I would unsubscribe from Jungle Scout.”

Posted 4 years ago

Hello Nishant! Suggestions like yours are what drives our improvement. So, thank you! We would love to hear more in detail what aspects of the extension, product tracker, and interface you think we can improve on. Please send your suggestions to support@helium10.com.

Posted 4 years ago

“Very difficult to get customer support”

Posted 4 years ago

Hi Glen, thank you for reaching out and we apologize that it’s been difficult to reach our support team. Someone from our team will be reaching out to you shortly to see how they can help.

Posted 4 years ago

“I like the many services provided, but as a new seller with only 1 product that is still struggling for consistent profit, I find the monthly cost quite a bit. I'd like to see maybe 6 months or even a year of a reduced price (not free), which I think would pay off for Helium 10 in the long run. But keep up the good work. The service itself is great! :) PS. I think the names of the different tools are kinda silly. For the first while (as a newbie), I would have rather had the names just say exactly what they do... instead of BlackBox, Cerebro, Trendster and Magnet.”

Posted 4 years ago

Hi Al. We are happy to hear that you are enjoying our suite of tools. We do offer a discount on yearly pricing. Essentially, you get 2 months free by paying for the whole year. You can learn more about our plans and pricing at helium10.com/pricing

Posted 4 years ago

“The keyword organic rankings are consistently off when cross browser checking them. Data points just seem off. For the life of me I cannot figure out how to get the superlinks to work with multiple ASIN's. Watched all the videos and even reached out to support for help. Nada from them. I need them for some marketing. It's unfortunate because this platform was really on point with up to date metrics, but now it just seems off when trying to validate or double-check it. Really frustrated with the superlinks. Can't raise them on their support email, so hopefully this gets their attention.”

Posted 4 years ago

Hi Alan, Thank you for your review. Have you checked out this video on GEMs our 2-step URL builder? https://www.youtube.com/watch?v=0JtjhOCKgms You probably want to use "Targeted ASIN Search URL" be sure to enter one ASIN per line and then click generate. You can find the GEMs tool here: https://www.helium10.com/gems/

Posted 4 years ago

“Hello, These are my 2 cents: PPC is not covered by H10, and it should, not just for platinum users. I am not sure how convenient a campaign manager can be, but knowing in advance the keywords bidding when researching a new product is a game changer, feature that jungle scout has, and I am sure H10 could also add. The count of characters/ words in scribbles is outdated, amazon changed the length of title and bullet points, but scribbles still shows the same limits as before. this is a major issue, when trying to use the most of both crucial listing parts. And it lacks an HTML editor, i use sellerapp's free HTML editor, you could easily add one to scribbles, i think”

Posted 4 years ago

Thank you for your feedback. The good news is that we actually have a new PPC tool that we will be releasing soon! So keep an eye out for that. In the meantime, customer suggestions, like yours, drive our tool’s improvements and we welcome them all. We might not able to address your concerns right away but please know that a lot of our new features come from customer requests. That being said, what you have to say is always given serious consideration. Thanks again, Helium 10

Posted 4 years ago

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Helium 10 is rated 4.5 based on 1,265 reviews