Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never resived my package”

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Posted 1 year ago

“I ordered on the 14th of November and got the info that my product will be delivered 5-10 working days. Haven't heard anything since, and today (1st of December) I receive a feedback-mail from you about what I thought of your service. Since I haven't received my product yet I'm not pleased with your service. Please send me my product first.”

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Posted 1 year ago

“I didn’t receive item or refund”

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Posted 1 year ago

“Still haven’t received shipment”

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Posted 1 year ago

“No news on delivery”

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Posted 1 year ago

“J’ai essayée de vous rejoindre 4 fois via courriel et téléphone et je n’ai jamais eu de retour. J’ai commandée mes items le 24 Octobre et je n’ai toujours aucun numéro de tracking et aucune nouvelle de ma commande.”

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Posted 1 year ago

“I am going to say terrible. I have no idea where my order is. I am hoping to get tracking details but so far have not. I ordered on Oct 17th and had hopped it would be here by now. PLEASE SEND ME SOME TRACKING INFO or at least an email.”

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Posted 1 year ago

“I’m not happy with my order. Because I never received it. I send email about the problem. But they only told me to check with my neighbors and the post office,bc they don’t have a tracking number and they can’t help me. I did everything and email you back explaining that the item was never delivered and the return my money. But no one have contact me about this issue.”

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Posted 1 year ago

“Damaged goods arrived (goods packed only in cardboard for international shipping seems irresponsible). Hello Baby offered a partial refund but then sent less refund than previously offered. When I queried this they asked how much I expected?! Just such a waste of time and slow, incompetent customer service.”

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Posted 1 year ago

Hello Sarah, We are sorry for the confusion when it came to resolving your issue - we can see there was a miscaluclation regarding your refund due to conversion rates. if you would kindly follow up and get back to us with an answer to our customer service agent's question, we will cover the correct cost of the refund with an additional discount to make up for the inconvenience this may have caused you. Kind regards, The Hello Baby Team

Posted 1 year ago

“I still havent receive the toy yet”

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Posted 1 year ago

Hello Jaden, We are sorry for the delay on this - we expect delivery should occur very soon so ask you kindly for your patience. Kind regards, The Hello Baby Team

Posted 1 year ago

“I have not yet had a response to my query and I felt the tone of the customer service agent on the chat was very rude and unhelpful”

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Posted 1 year ago

Hello Alice, We are sorry if the response came across as rude - we can assure you this was not our intention and that were intending to simply provide you accurate information of how to return your order. We can see this was in fact returned and was refunded yesterday, so can trust that this is now resolved. If you have any further queries, please let us know. Kind regards, Leo Hello Baby Ltd

Posted 1 year ago

“Very poor quality item. Made it worse by squashing it into a smaller box. The post man left it behind the plant pot without telling any1. It was there for 3 days before we found it.”

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Posted 1 year ago

Hello, We're sorry to hear about this. We ask you kindly to contact us about this and we will help. Kind regards, The Hello Baby Team

Posted 1 year ago

“Item was incorrectly shown as features have now changed. Customer service not helpful when I tried to resolve, and it is still not sorted.”

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Posted 1 year ago

Hello Jennie, A prepaid return label was provided for you to send this back. We apologise for any inconvenience but trust that since you have not been back in contact, this has now been resolved. Kind regards, The Hello Baby Team

Posted 1 year ago

“I’ve been waiting patiently for 8.5 weeks for my package to arrive. I have emailed and been asked to wait patiently for the product as it is international shipping. Having been given no tracking details or updates from the company I fear I have been scammed out of my money. Unfortunate”

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Posted 1 year ago

Hello Katherine, As you're aware, this was sadly lost in transit. We therefore refunded you. We are sorry for any inconvenience this has caused. Kind regards, The Hello Baby Team

Posted 1 year ago

“The package is lost , I did not receive my paddington :(”

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Posted 1 year ago

Hello Joy, We are sorry your order was delayed but trust that since you have not got back in contact with us, has now been delivered. We are sorry for the delay and for any inconvenience this caused. Kind regards, The Hello Baby Team

Posted 1 year ago

“Very bad service from your company. I ordered this item on 6th Sept and it still not with me. I emailed you on 20th Sept and all I was given was the tracking number which only tells me that the Item was shipped by you on 7th sept, which is not very helpful.”

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Posted 1 year ago

Hello Liz, As you're aware you were refunded due to this item being lost in transit. We're sorry for any inconvenience this caused you. Kind regards, Leo Hello Baby Ltd

Posted 1 year ago

“Parece mentira que vendáis ese peluche por 15 € Eso no vale para nada”

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Posted 1 year ago

Hello Rufino, We're sorry to hear you're not satisfied with your order. As we have not received any contact from you, please get back in touch and we will see if we can resolve this in some way. Kind regards, The Hello Baby Team

Posted 1 year ago

“Not good and very expensive with frakt”

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Posted 1 year ago

Hello, We're sorry to hear you feel this way about our service - we have not seen any contact from you to resolve this. If you would like us to sort out any issues you might have, please get back in touch. Kind regards, Leo Hello Baby Ltd

Posted 1 year ago

“Ordered 26th July still not received, no refund yet given or proof of shipping provided.”

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Posted 1 year ago

Hello, We are sorry your order was delayed but trust that since you have not got back in contact with us, has now been delivered. We are sorry for the delay and for any inconvenience this caused. Kind regards, The Hello Baby Team

Posted 1 year ago

“I didn't not know why I'm being asked to review items and provide feedback when I haven't even received my order yet. It's been over 3 weeks since I ordered and I don't even have a shipping confirmation.”

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Posted 1 year ago

Hello Baby is rated 4.4 based on 3,380 reviews