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Hello Baby Reviews

4.4 Rating 3,385 Reviews
94 %
of reviewers recommend Hello Baby
4.4
Based on 3,385 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Hello Baby Reviews

About Hello Baby:

At Hello Baby we stock a fantastic selection of Top Brand baby and nursery products in our online shop including furniture, feeding equipment, toys, activities, safety and travel items such as strollers, pushchairs and complete travel systems, all at great prices.

Shipping is FREE ON EVERYTHING to mainland UK addresses and all items can be shipped within 24 hours. We also deliver worldwide.

Visit Website

Phone:

3300430925

Email:

shop@hellobabydirect.com

Location:

Maylite Trading Estate, Martley,
Maylite Trading Estate, Martley
Worcestershire
WR6 6PQ

Write Your review

Hello Baby 5 star review on 11th December 2022
Carla Bishop
Hello Baby 5 star review on 11th December 2022
Carla Bishop
Hello Baby 5 star review on 6th December 2022
Phyllis Branham
Hello Baby 5 star review on 30th November 2022
千絵 早川
Hello Baby 5 star review on 30th November 2022
千絵 早川
Hello Baby 5 star review on 15th November 2022
Robin Campo
Hello Baby 5 star review on 10th November 2022
Rianne McBride
76
Anonymous
Anonymous  // 01/01/2019
I didn't not know why I'm being asked to review items and provide feedback when I haven't even received my order yet. It's been over 3 weeks since I ordered and I don't even have a shipping confirmation.
Helpful Report
Posted 2 years ago
Hello, We are sorry your order was delayed but trust that since you have not got back in contact with us, has now been delivered. We are sorry for the delay and for any inconvenience this caused. Kind regards, The Hello Baby Team
Posted 2 years ago
No ha llegado pedido aun
Helpful Report
Posted 2 years ago
Hello Lydia, Delivery was attempted for your order multiple times but you were not available at your property to accept this. We expect that since you have not got back in contact with us since then, this has now been resolved. If you have further queries, please do not hesitate to ask. Kind regards, The Hello Baby Team
Posted 2 years ago
the product does not work and the company refuses to let me return the piece of junk.
Helpful Report
Posted 2 years ago
Hello Diane, Regarding your issue, we offered a replacement or a refund but just needed proof of the fault you reported before we did this. In your instance, a return was not neccessary As you refused to cooperate with us and provide proof, we could not progress further with a resolution to your issue. We are still open to help you with this, but assume that since you have not contacted us further you have resolved this elsewhere. If you have further queries, please do not hesitate to get back to us. Kind regards, The Hello Baby Team
Posted 2 years ago
Item hasn’t arrived after a week, company aren’t really any help at all in chasing it with courier yet money has been taken. Not happy with service
Helpful Report
Posted 2 years ago
Hello Ciara, Sorry to see felt the need to leave negative feedback for us - can we ask if this was eventually delivered or did you still not receive this? If so, we will of course refund you. Kind regards, The Hello Baby Team
Posted 2 years ago
No good, i paid 25franc
Helpful Report
Posted 2 years ago
Hello, We can't see any contact from you about this - would you kindly clarify what your issue is with this item? Kind regards, The Hello Baby Team
Posted 2 years ago
Poor service, poor item.
Helpful Report
Posted 2 years ago
Hello Heather, We can't see any contact from you about this - would you kindly confirm the reasons for your comments and we will see if we can resolve these for you. If there is anything further, please let me know. Kind regards, The Hello Baby Team
Posted 2 years ago
the screws were missing on the package so i cannot fix the cap
Helpful Report
Posted 2 years ago
Hello Samia, Sorry to see this feedback - looking back on our correspondence we suggested you use the teat in a specific way and didn't get any further response from you. We expect this means that this is now resolved. If you have further queries, please do not hesitate to ask. Kind regards, The Hello Baby Team
Posted 2 years ago
The baby banz sunglasses arrived with a badly scratched lens. I have emailed twice about the fault but still had no reply. Very disappointed with the product and customer service.
Helpful Report
Posted 3 years ago
Hello Louise, We're very sorry to see this issue and apologise for any inconvenience this has caused. We ask you kindly to confirm if this was resolved at all - if not, please get back to us via email and we will sort this out for you. Kind regards, The Hello Baby Team
Posted 2 years ago
Pésima experiencia. Después de casi un mes de realizar una compra todavía no sé dónde está el paquete. No me solucionan nada. Peor, imposible
Helpful Report
Posted 3 years ago
Hello Elena, We can see from the tracking that your item was a bit delayed but eventually was delivered. We hope you enjoy the item! Kind regards, The Hello Baby Team
Posted 2 years ago
This still has not been delivered
Helpful Report
Posted 3 years ago
Hello Bobbie, We are sorry your order was delayed but trust that since you have not got back in contact with us, has now been delivered. We are sorry for the delay and for any inconvenience this caused. Kind regards, The Hello Baby Team
Posted 2 years ago
I haven’t received this yet, unfortunately. Been almost a month now and I never use this website ever again. The worst experience ever seriously
Helpful Report
Posted 3 years ago
Hello Mia, We are sorry your item was delayed, but trust that since you have not got in contact with us that this was eventually delivered. Sorry for the delay and for any inconvenience caused. Kind regards, The Hello Baby Team
Posted 2 years ago
We have yet to receive our order!
Helpful Report
Posted 3 years ago
Hello Elizabeth, Your order was unfortunately delayed but we can see from your tracking that this was eventually delivered to you. We hope you enjoy the item! Kind regards, The Hello Baby Team
Posted 2 years ago
Hello, I would like to send the goods back and I have been writing Hello baby direct customer service a few times for the last week but unfortunately I am always waiting for an answer and have not received an answer until today, I hope you take care of my system as soon as possible.
Helpful Report
Posted 3 years ago
I still haven't received my product. I ordered nearly a month ago and I missed he opportunity to give the toy to my guest.
Helpful Report
Posted 3 years ago
I haven't received the harness yet! I am still waiting on it to arrive.
Helpful Report
Posted 3 years ago
Item did not show up. Have tried to email and says that email contact not valid.
Helpful Report
Posted 3 years ago
Je n’est pas reçu le bon article ! J’ai écris au service client, aucune réponse
Helpful Report
Posted 3 years ago
I never received my order
Helpful Report
Posted 3 years ago
Good Afternoon Rachel, I am very sorry to hear you have not received your order. Given the time it has taken to arrive we can only assume that it has been lost in transport. This is a place for reviews and not customer service issues. If you would like to contact our customer service team they can take details of your address to confirm all is well and then move forward in sending you out a replacement. For future concerns/issues please contact our contact service team who are always more than happy to help! Kind regards Dre Hello Baby
Posted 3 years ago
I placed my order in May and I still haven't received my item! Not a pleased customer
Helpful Report
Posted 3 years ago
I placed my order on April 18, 2022 and still have not received it. I contacted customer service and requested the tracking information but was told there wasn’t any. My order was being shipped internationally. Not sure who thought it was a good idea to ship an item internationally without tracking on the package. Very disappointed in Hello Baby. I will be asking for a complete refund.
Helpful Report
Posted 3 years ago
Hello Baby is rated 4.4 based on 3,385 reviews