Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No ha llegado pedido aun”

Helpful Report

Posted 1 year ago

Hello Lydia, Delivery was attempted for your order multiple times but you were not available at your property to accept this. We expect that since you have not got back in contact with us since then, this has now been resolved. If you have further queries, please do not hesitate to ask. Kind regards, The Hello Baby Team

Posted 1 year ago

“the product does not work and the company refuses to let me return the piece of junk.”

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Posted 1 year ago

Hello Diane, Regarding your issue, we offered a replacement or a refund but just needed proof of the fault you reported before we did this. In your instance, a return was not neccessary As you refused to cooperate with us and provide proof, we could not progress further with a resolution to your issue. We are still open to help you with this, but assume that since you have not contacted us further you have resolved this elsewhere. If you have further queries, please do not hesitate to get back to us. Kind regards, The Hello Baby Team

Posted 1 year ago

“Item hasn’t arrived after a week, company aren’t really any help at all in chasing it with courier yet money has been taken. Not happy with service”

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Posted 1 year ago

Hello Ciara, Sorry to see felt the need to leave negative feedback for us - can we ask if this was eventually delivered or did you still not receive this? If so, we will of course refund you. Kind regards, The Hello Baby Team

Posted 1 year ago

“No good, i paid 25franc”

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Posted 1 year ago

Hello, We can't see any contact from you about this - would you kindly clarify what your issue is with this item? Kind regards, The Hello Baby Team

Posted 1 year ago

“Poor service, poor item.”

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Posted 1 year ago

Hello Heather, We can't see any contact from you about this - would you kindly confirm the reasons for your comments and we will see if we can resolve these for you. If there is anything further, please let me know. Kind regards, The Hello Baby Team

Posted 1 year ago

“the screws were missing on the package so i cannot fix the cap”

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Posted 1 year ago

Hello Samia, Sorry to see this feedback - looking back on our correspondence we suggested you use the teat in a specific way and didn't get any further response from you. We expect this means that this is now resolved. If you have further queries, please do not hesitate to ask. Kind regards, The Hello Baby Team

Posted 1 year ago

“The baby banz sunglasses arrived with a badly scratched lens. I have emailed twice about the fault but still had no reply. Very disappointed with the product and customer service.”

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Posted 1 year ago

Hello Louise, We're very sorry to see this issue and apologise for any inconvenience this has caused. We ask you kindly to confirm if this was resolved at all - if not, please get back to us via email and we will sort this out for you. Kind regards, The Hello Baby Team

Posted 1 year ago

“Pésima experiencia. Después de casi un mes de realizar una compra todavía no sé dónde está el paquete. No me solucionan nada. Peor, imposible”

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Posted 1 year ago

Hello Elena, We can see from the tracking that your item was a bit delayed but eventually was delivered. We hope you enjoy the item! Kind regards, The Hello Baby Team

Posted 1 year ago

“This still has not been delivered”

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Posted 1 year ago

Hello Bobbie, We are sorry your order was delayed but trust that since you have not got back in contact with us, has now been delivered. We are sorry for the delay and for any inconvenience this caused. Kind regards, The Hello Baby Team

Posted 1 year ago

“I haven’t received this yet, unfortunately. Been almost a month now and I never use this website ever again. The worst experience ever seriously”

Helpful Report

Posted 1 year ago

Hello Mia, We are sorry your item was delayed, but trust that since you have not got in contact with us that this was eventually delivered. Sorry for the delay and for any inconvenience caused. Kind regards, The Hello Baby Team

Posted 1 year ago

“We have yet to receive our order!”

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Posted 1 year ago

Hello Elizabeth, Your order was unfortunately delayed but we can see from your tracking that this was eventually delivered to you. We hope you enjoy the item! Kind regards, The Hello Baby Team

Posted 1 year ago

“Hello, I would like to send the goods back and I have been writing Hello baby direct customer service a few times for the last week but unfortunately I am always waiting for an answer and have not received an answer until today, I hope you take care of my system as soon as possible.”

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Posted 1 year ago

“I still haven't received my product. I ordered nearly a month ago and I missed he opportunity to give the toy to my guest.”

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Posted 1 year ago

“I haven't received the harness yet! I am still waiting on it to arrive.”

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Posted 1 year ago

“Item did not show up. Have tried to email and says that email contact not valid.”

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Posted 1 year ago

“Je n’est pas reçu le bon article ! J’ai écris au service client, aucune réponse”

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Posted 1 year ago

“I never received my order”

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Posted 1 year ago

Good Afternoon Rachel, I am very sorry to hear you have not received your order. Given the time it has taken to arrive we can only assume that it has been lost in transport. This is a place for reviews and not customer service issues. If you would like to contact our customer service team they can take details of your address to confirm all is well and then move forward in sending you out a replacement. For future concerns/issues please contact our contact service team who are always more than happy to help! Kind regards Dre Hello Baby

Posted 1 year ago

“I placed my order in May and I still haven't received my item! Not a pleased customer”

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Posted 1 year ago

“I placed my order on April 18, 2022 and still have not received it. I contacted customer service and requested the tracking information but was told there wasn’t any. My order was being shipped internationally. Not sure who thought it was a good idea to ship an item internationally without tracking on the package. Very disappointed in Hello Baby. I will be asking for a complete refund.”

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Posted 1 year ago

“Droit de douanes payé en supplément du prix affiché bandits voleurs”

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Posted 1 year ago

Hello Baby is rated 4.4 based on 3,380 reviews