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Hemming & Wills Reviews

4.7 Rating 183 Reviews

92 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.7

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 26th May 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 10th December 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The H&W reclaimed wood table and bench has been our favourite purchase for the flat - it looks lovely in our living space, is a great size and we get so many compliments. H&W were able to change the size of our order whilst making our items as our first flat fell through. Very impressed with the customer service - thank you!”

Hemming & Wills 5 star review on 16th January 2023

Posted 1 year ago

Hi Sophie, Thanks so much for your wonderful review - your table looks stunning in your space! We're so glad you're happy with the product and service provided. If you need any assistance in future, please don't hesitate to get in touch! Best wishes, Danielle @H&W

Posted 1 year ago

“Amazing company, great communication - delivery on time as promised - great delivery guys, even assembled it for me and I have been in touch a couple of times with questions/advice and they are always happy to help straight away - highly recommended!”

Hemming & Wills 5 star review on 19th November 2022

Posted 1 year ago

Hi Arabella Thank you for the review about our products and delivery service - I'll make sure the team are made aware of your kind words, it's really appreciated! We hope you have a great Christmas enjoying your new furniture. If you need any assistance in the future, please don't hesitate to get in touch! Best wishes, Gary @H&W

Posted 1 year ago

“Very pleased with the quality of our table and bench. After an initial issue H&W customer service was excellent and resolved our issue with high level of professionalism. We love the rustic feel of the table - it’s the centre piece of our rear extension”

Hemming & Wills 5 star review on 28th September 2022

Posted 1 year ago

Thanks so much for your kind review Alex. It's great to hear you're happy with your furniture and our service. We all really appreciate the feedback. We hope to see you back at H&W soon. Best wishes, Chris @ H&W

Posted 1 year ago

“Just received my table and bench from Hemming and Wills and we love it. Loads of character which we really wanted. The delivery was earlier than expected by a week. Staff in the office and the delivery lads where great, nothing was too much trouble. Cant recommend them enough. Thank you”

Posted 1 year ago

Hi Gareth, great to hear you love the furniture and the delivery went well. Thanks for taking the time to leave a review. Best wishes, Cecilia @ H&W

Posted 1 year ago

“It took me so long to decide which dining set to buy and I’m so glad I came across Hemming & Wills. The table and bench are such beautiful pieces of furniture and so sturdy. The sizing options were so handy also. The bench is really sturdy but has cushioning on the legs which is great for moving on my flooring. The delivery came sooner than first advised which was great and the delivery drivers were great. Genuinely can’t fault and would definitely recommend.”

Posted 1 year ago

Hi Laura, it's great to hear about your experience with us. We are pleased that you are happy with the furniture and the service you received. Thanks again for your order and your kind comments. Best wishes, Cecilia @ H&W

Posted 1 year ago

“Excellent quality, great interaction with the Customer Service team (Zarc was great). Delivery team were very helpful. All in all, a great experience”

Posted 1 year ago

Hi Jack, thank you so much for your review. We are so pleased to read your comments about the service and our product. Thanks for taking the time to leave a review. Best wishes, Cecilia @ H&W

Posted 1 year ago

“Great service and communication in build up to delivery, table and bench are really high quality, guys who dropped it off set it up and helped greatly.”

Hemming & Wills 5 star review on 24th May 2022

Posted 1 year ago

Hi Tom, thanks for taking the time to leave your feedback. We're really happy you love your table. Your comments will be fed back to the team, they'll appreciate it. Best wishes Gary H&W

Posted 1 year ago

“Love my new table! Fantastic quality. Customer service and delivery was also spot on.”

Posted 1 year ago

Hi Deborah, thank you for taking the time to leave a review. Feedback from customers means a lot. We're really happy you had a great experience with the team and you love your order. Best wishes Gary @ H&W

Posted 1 year ago

“Fantastic quality and kept up to date with when our table would arrive. Would highly recommend purchasing from Hemming and Wills”

Posted 2 years ago

Hi Ella, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“I recntly bought a table and benches from Hemming & Wills, which are beautifully designed and made. They delivered when they said and were easy to deal with. They also answered their phone helpline when I rang to see if they delivered to the Scottish Highlands. Top service and brillant fueniture.”

Posted 2 years ago

Hi Joyce, it's great to hear of your experience with us. We are really pleased that you are happy with the furniture and the service you received. Best wishes, Cecilia @ H&W

Posted 2 years ago

“We had an issue which was taken care of by the customer care team. Thanks your help.”

Posted 2 years ago

Hi Dan, thank you for taking the time to leave a review. We are really pleased that you are happy with the service you received. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Really happy with the quality of the triangle reclaimed 4 seater table that we ordered. The delivery service wasn't great, the delivery man was running considerably late, then he wanted my husband to sign to say he was happy with the table with all the packaging on! We were also unaware that he was also supposed to put the table together before leaving, I found this out after the delivery company phoned me the next day to ask for feedback. We also didn't receive any after care instructions for the table, I had to find these out for myself. I would have expected this as standard. The table does look great.”

Posted 2 years ago

Hi Claire, Many thanks for your 5*! We're so delighted to see your table looks great! :) We are truly sorry to hear of the delivery issues you have experienced. All aftercare information can be found in the email we send out before delivery. We hope this helps! Any further queries or concerns you have, please don't hesitate to get in touch. Customer feedback is always taken on board, and so your comments regarding the delivery service will be fed back to the relevant team for the future, so thanks again for making us aware. Danielle @ H&W

Posted 2 years ago

“Our reclaimed table and bench is beautiful . We bought it because it was reclaimed and each piece is different. It’s always a worry purchasing a large item online, but we are entirely happy with our purchase.”

Posted 2 years ago

Hi Claire, thanks so much for your kind review. We really appreciate it and we are so glad you love your new furniture! Thanks again, Cecilia @ H&W

Posted 2 years ago

“Had a slight problem (which turned out to be my own fault) and was dealt with by Zarc. His patience, helpfulness and general customer service were incredible, something rarely seen in companies these days. Such a great response has certainly encouraged me to buy from this company again. Oh, and the chairs are beautiful too!!!”

Posted 2 years ago

Hi Leah, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service. Thanks again, Cecilia @ H&W

Posted 2 years ago

“I absolutely love my dining table and bench, they are of amazing quality and look great in my dining area. Delivery took longer than expected but communication was first class as and when I contacted for an update.”

Posted 2 years ago

Hi Kelly, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“Excellent communication throughout and a beautiful handmade table delivered in perfect time for Christmas Day. Highly recommend.”

Posted 2 years ago

Hi Phil, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“Really love the table and bench we've received. It looks great and was really easy to put together. Delivery even arrived weeks and weeks early, which was a pleasant surprise. My only question is that I think we'd like to protect with some kind of laquer and would like to know if that's advised as can't see anything on FAQs”

Posted 2 years ago

Hi Helen, thank you for your review and I'm glad you love your furniture :) A member of the care team will be in touch to provide some aftercare information. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Was really easy to order; there was a delay but they kept us fully updated and upgraded our delivery to make up for it.”

Posted 2 years ago

Hi Stephanie, thanks for taking the time to leave a review. We appreciate it and we're so pleased that you're happy with our service. Best wishes, Cecilia @ H&W

Posted 2 years ago

“So pleased with my large dining table from Hemming & Wills. Great service, good value and well worth the wait. Thank you.”

Posted 2 years ago

Hi Annette, it's great to hear about your experience with us. We are pleased that you are happy with the furniture and the service you received. Thanks again for your order and your kind comments. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Fantastic service from the order; to the teams follow up to arrange delivery; to the delivery and installation; to the table itself!! Super! Thoroughly recommend!!”

Posted 2 years ago

Thank you so much for your fantastic review! Enjoy your new furniture!! Zarc @ H&W

Posted 2 years ago

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Hemming & Wills is rated 4.7 based on 183 reviews