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Hemming & Wills Reviews

4.6 Rating 165 Reviews

91 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.6

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 23rd July 2021

Hemming & Wills 5 star review on 23rd July 2021

Hemming & Wills 5 star review on 23rd July 2021

9

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A positive shopping experience, we were kept up to date on our order progress and our furniture arrived in good time.”

Posted 2 years ago

Hi Leigh, Thank you so much for your comments. The team here is very happy to hear you had a positive experience. Thanks again! Zarc @ H&W

Posted 2 years ago

“Great service from start to finish. Excelled quality table purchased in the dark oak. Extremely polite and professional delivery too, and even set the table up for us!”

Posted 2 years ago

Hi Claire, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“Despite some delays, we were kept informed at all stages and the quality of the table is great.”

Posted 2 years ago

“So happy with my table, bench & chairs, amazing quality and so worth the wait. Delivery was smooth and the chap who assembled was very nice and super quick. Highly recommend!”

Posted 2 years ago

Hi Hannah, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service and your new furniture . Thanks again, Cecilia @ H&W

Posted 2 years ago

“Very pleased with our table, made to high quality. Customer service was excellent.”

Posted 2 years ago

Hi Georgia, thanks so much for taking the time to leave such a lovely review. We're glad you are pleased with your new furniture and we're so pleased that you're happy with our service. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Great customer service from start to finish. Would definitely buy from Hemming & Wills again. Our table arrived earlier than expected and was assembled for us. Hassle free.”

Posted 2 years ago

Hi Francesca, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service. Thanks again, Chris @ H&W

Posted 2 years ago

“Both the goods and the service have been faultless. Our dining set arrived yesterday and it’s absolutely stunning, so worth the wait to have something specially made. But more than that, can’t thank H&W enough - I placed the order while still living at our old house and in a ditzy moment forgot to mention the change of address when the team called to organise delivery. When they pulled up at the old house they could easily have said it’s not their problem, unloaded it there and and left me to deal with it but instead they agreed to bring it to me at the new address (a 50 min round trip) and made me feel like it was no trouble at all. The chap who delivered and built the table was so friendly and kind, which made me feel a bit less mortified! Can’t recommend enough.”

Posted 2 years ago

Hi Heather, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“Our experience with Hemming & Wills couldn’t be more positive! The website is easy to navigate and clear and we were able to easily choose our items with confidence. Delivery was on time and communication with customer service was prompt, friendly and professional. The quality of our new furniture is exceptional and we will most definitely be placing more orders in the future!”

Posted 2 years ago

Hi Victoria, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“My reclaimed table arrived and it’s perfect! My delivery was later than expected due to COVID etc, but the customer service about this was fantastic. Easy installation and has changed my kitchen space completely. Couldn’t fault a thing.”

Posted 2 years ago

Hi Claire, thanks for the kind review. We're glad that you pleased with your furniture and we're so happy you've had a positive experience. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Excellent produce and excellent service. The time frames were communicated and stuck to. Was really happy that H&W even assembled our table and bench on delivery.”

Posted 2 years ago

Hi Andrew, thanks for the positive review. We are so glad you are pleased with your furniture and we really appreciate you taking the time out to share your experience with us. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Sublime service from Hemming & Wills from day 1. Customer service second to none. Great, effective comms and a lovely customer approach with a little twist of humour. Blown away by our reclaimed table and bench and the Eames style chairs just give it a contemporary kiss. Wonderful stuff. Thanks so much x”

Posted 2 years ago

Hi Jayne, Thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Becky @ H&W

Posted 2 years ago

“Good service .. a long delivery time but it actually came within the timescale. Customer was very good too.”

Posted 2 years ago

“Whilst there were unforeseen issues with our order (outside of Hemming & Wills) control, we could not be happier with the general service and compensation offered for the prolonged delays. We have since received our order and are completely satisfied with the furniture.”

Posted 2 years ago

Hi Ben, Thank you so much for bearing with us through a period of delay and we're so glad your furniture was worth the wait! Thanks for taking the time to leave a review, as a small business it means the world to us :) Best wishes, Becky @ H&W

Posted 2 years ago

“A table we can now all eat around, without the need to pull in a few random chairs! Thinking about family traditions, eating as a family, everyday is certainly one of them. Eating has always been a family affair, food has always brought us all together. For as long as I can remember we always, without fail, sat and had a family meal in the evenings... So, the tradition continues...living away from family we don't get everyone sat around the table as often as we would like but now when we do, we can do it comfortably 😍😊💗. I always like to support small, ethical and sustainable businesses when I can and Hemming and Wills have been absolutely excellent. Beautiful craftsmanship and fantastic customer service. Thank you so much to @hemmingandwills for the gorgeous handmade, UK made, sustainably sourced table, bench and Charles Eames chairs @charleseames Dinners at mine 😊😊😊💗”

Posted 2 years ago

Hi Joanna, Thank you so much for leaving such a lovely review! We're so pleased our furniture can help bring people together and create wonderful memories. I've shared your kind words with the team and the pleasure is all ours! Best wishes, Becky @ H&W

Posted 2 years ago

“Received our dining table, bench and chairs within the time frame quoted. Delivery driver was very helpful. Our dining set is just perfect and well made. Expect table and bench to last years. Well worth the wait!”

Posted 2 years ago

Hi David, We're so pleased you love your new table and bench and have passed your comments along to the workshop :) Thanks so much for leaving a review! Best wishes, Becky @ H&W

Posted 2 years ago

“What a Beautiful Table We ordered a reclaimed wood table, the customer service was second to none with quick checks on bench size and colours. A quick check on suitability of delivery date with the table assembled on arrival. Would definitely recommend to anyone wanting a bespoke feature table.”

Posted 2 years ago

Hi Michael, Thanks so much for your lovely review! We're so glad you love your furniture and hope your new table will be host to many happy memories to come :) Best wishes, Becky @ H&W

Posted 2 years ago

“There was an issue with our table being delivered (manufacturer went bust) but Hemming and Wills were proactive in resolving the issue and had the table delivered as soon as they could. Couldn’t fault their service and the table & bench look fantastic.”

Posted 2 years ago

Hi Charlotte, We're so glad you love your new furniture and thank you for bearing with us on the delivery! Best wishes, Becky @ H&W

Posted 2 years ago

“A fantastic company who were easy to contact and responded in good time. Absolutely love our table and even more pleased that it was delivered at an earlier date than expected.”

Posted 2 years ago

Hi Katie, Thank you so much for your review and we are so glad that you love your table! Best wishes, Becky @ H&W

Posted 2 years ago

“My delivery took longer than expected due to covid however I was kept up to date, customer service within your company is superior to furniture companies I have previously used. The products are fabulous.”

Posted 2 years ago

Hi Mark, Once again apologies for the delays experienced but thank you for taking the time to leave us such a positive review, we really appreciate it. We're so glad you love your furniture! Best wishes, Becky @ H&W

Posted 2 years ago

“Great customer service, super helpful providing updates because of delays due covid. The product is amazing, the UX to buy on the website is great and the team is super helpful”

Posted 2 years ago

Hi Isabelle, Thanks so much for your review and we're so glad you're happy with your purchase! Best wishes, Becky @ H&W

Posted 2 years ago

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Hemming & Wills is rated 4.6 based on 165 reviews