Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 172 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my dining table and bench, they are of amazing quality and look great in my dining area. Delivery took longer than expected but communication was first class as and when I contacted for an update.”

Helpful Report

Posted 3 years ago

Hi Kelly, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“Excellent communication throughout and a beautiful handmade table delivered in perfect time for Christmas Day. Highly recommend.”

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Posted 3 years ago

Hi Phil, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“Really love the table and bench we've received. It looks great and was really easy to put together. Delivery even arrived weeks and weeks early, which was a pleasant surprise. My only question is that I think we'd like to protect with some kind of laquer and would like to know if that's advised as can't see anything on FAQs”

Helpful Report

Posted 3 years ago

Hi Helen, thank you for your review and I'm glad you love your furniture :) A member of the care team will be in touch to provide some aftercare information. Best wishes, Cecilia @ H&W

Posted 3 years ago

“Was really easy to order; there was a delay but they kept us fully updated and upgraded our delivery to make up for it.”

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Posted 3 years ago

Hi Stephanie, thanks for taking the time to leave a review. We appreciate it and we're so pleased that you're happy with our service. Best wishes, Cecilia @ H&W

Posted 3 years ago

“So pleased with my large dining table from Hemming & Wills. Great service, good value and well worth the wait. Thank you.”

Helpful Report

Posted 3 years ago

Hi Annette, it's great to hear about your experience with us. We are pleased that you are happy with the furniture and the service you received. Thanks again for your order and your kind comments. Best wishes, Cecilia @ H&W

Posted 3 years ago

“Fantastic service from the order; to the teams follow up to arrange delivery; to the delivery and installation; to the table itself!! Super! Thoroughly recommend!!”

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Posted 3 years ago

Thank you so much for your fantastic review! Enjoy your new furniture!! Zarc @ H&W

Posted 3 years ago

“A positive shopping experience, we were kept up to date on our order progress and our furniture arrived in good time.”

Helpful Report

Posted 3 years ago

Hi Leigh, Thank you so much for your comments. The team here is very happy to hear you had a positive experience. Thanks again! Zarc @ H&W

Posted 3 years ago

“Great service from start to finish. Excelled quality table purchased in the dark oak. Extremely polite and professional delivery too, and even set the table up for us!”

Helpful Report

Posted 3 years ago

Hi Claire, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“Despite some delays, we were kept informed at all stages and the quality of the table is great.”

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Posted 3 years ago

“So happy with my table, bench & chairs, amazing quality and so worth the wait. Delivery was smooth and the chap who assembled was very nice and super quick. Highly recommend!”

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Posted 3 years ago

Hi Hannah, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service and your new furniture . Thanks again, Cecilia @ H&W

Posted 3 years ago

“Very pleased with our table, made to high quality. Customer service was excellent.”

Helpful Report

Posted 3 years ago

Hi Georgia, thanks so much for taking the time to leave such a lovely review. We're glad you are pleased with your new furniture and we're so pleased that you're happy with our service. Best wishes, Cecilia @ H&W

Posted 3 years ago

“Great customer service from start to finish. Would definitely buy from Hemming & Wills again. Our table arrived earlier than expected and was assembled for us. Hassle free.”

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Posted 3 years ago

Hi Francesca, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service. Thanks again, Chris @ H&W

Posted 3 years ago

“Both the goods and the service have been faultless. Our dining set arrived yesterday and it’s absolutely stunning, so worth the wait to have something specially made. But more than that, can’t thank H&W enough - I placed the order while still living at our old house and in a ditzy moment forgot to mention the change of address when the team called to organise delivery. When they pulled up at the old house they could easily have said it’s not their problem, unloaded it there and and left me to deal with it but instead they agreed to bring it to me at the new address (a 50 min round trip) and made me feel like it was no trouble at all. The chap who delivered and built the table was so friendly and kind, which made me feel a bit less mortified! Can’t recommend enough.”

Helpful Report

Posted 3 years ago

Hi Heather, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“Our experience with Hemming & Wills couldn’t be more positive! The website is easy to navigate and clear and we were able to easily choose our items with confidence. Delivery was on time and communication with customer service was prompt, friendly and professional. The quality of our new furniture is exceptional and we will most definitely be placing more orders in the future!”

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Posted 3 years ago

Hi Victoria, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“My reclaimed table arrived and it’s perfect! My delivery was later than expected due to COVID etc, but the customer service about this was fantastic. Easy installation and has changed my kitchen space completely. Couldn’t fault a thing.”

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Posted 3 years ago

Hi Claire, thanks for the kind review. We're glad that you pleased with your furniture and we're so happy you've had a positive experience. Best wishes, Cecilia @ H&W

Posted 3 years ago

“Excellent produce and excellent service. The time frames were communicated and stuck to. Was really happy that H&W even assembled our table and bench on delivery.”

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Posted 3 years ago

Hi Andrew, thanks for the positive review. We are so glad you are pleased with your furniture and we really appreciate you taking the time out to share your experience with us. Best wishes, Cecilia @ H&W

Posted 3 years ago

“Sublime service from Hemming & Wills from day 1. Customer service second to none. Great, effective comms and a lovely customer approach with a little twist of humour. Blown away by our reclaimed table and bench and the Eames style chairs just give it a contemporary kiss. Wonderful stuff. Thanks so much x”

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Posted 3 years ago

Hi Jayne, Thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Becky @ H&W

Posted 3 years ago

“Good service .. a long delivery time but it actually came within the timescale. Customer was very good too.”

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Posted 3 years ago

“Whilst there were unforeseen issues with our order (outside of Hemming & Wills) control, we could not be happier with the general service and compensation offered for the prolonged delays. We have since received our order and are completely satisfied with the furniture.”

Helpful Report

Posted 3 years ago

Hi Ben, Thank you so much for bearing with us through a period of delay and we're so glad your furniture was worth the wait! Thanks for taking the time to leave a review, as a small business it means the world to us :) Best wishes, Becky @ H&W

Posted 3 years ago

“A table we can now all eat around, without the need to pull in a few random chairs! Thinking about family traditions, eating as a family, everyday is certainly one of them. Eating has always been a family affair, food has always brought us all together. For as long as I can remember we always, without fail, sat and had a family meal in the evenings... So, the tradition continues...living away from family we don't get everyone sat around the table as often as we would like but now when we do, we can do it comfortably 😍😊💗. I always like to support small, ethical and sustainable businesses when I can and Hemming and Wills have been absolutely excellent. Beautiful craftsmanship and fantastic customer service. Thank you so much to @hemmingandwills for the gorgeous handmade, UK made, sustainably sourced table, bench and Charles Eames chairs @charleseames Dinners at mine 😊😊😊💗”

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Posted 3 years ago

Hi Joanna, Thank you so much for leaving such a lovely review! We're so pleased our furniture can help bring people together and create wonderful memories. I've shared your kind words with the team and the pleasure is all ours! Best wishes, Becky @ H&W

Posted 3 years ago

Hemming & Wills is rated 4.7 based on 172 reviews