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Hemming & Wills Reviews

4.6 Rating 165 Reviews

91 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.6

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 23rd July 2021

Hemming & Wills 5 star review on 23rd July 2021

Hemming & Wills 5 star review on 23rd July 2021

9

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and we love the Eames style chairs. Reasonable price too! Onto the bedrooms next so we’ll be back to take a look for beds etc.”

Posted 3 years ago

Thanks so much for the kind review - great to hear! We look forward to seeing you back at H&W soon. Best wishes, Chris & team

Posted 3 years ago

“Ordered a reclaimed oak table after seeing one on Instagram. We loved it but unfortunately experienced a huge split in the wood shortly after receiving. The company were immensely helpful, apologised for the issue and set up an exchange. Compared to other companies I’ve dealt with during Covid these guys are a dream!”

Posted 3 years ago

Hello Francesca, many thanks for your review. It's great to hear we've been able to help resolve the issues - occasionally with genuine reclaimed timber that can happen when it moves in its new home but we're here to make sure any concerns are resolved as quickly as possible. Thanks again. Best wishes, Chris & team

Posted 3 years ago

“Really happy. We bought a kitchen table and a bench from Hemming & Wills. It looks great and is really sturdy. We had a query after buying it and Heather and Paul were so helpful, they really care about making sure their customers are happy. Cannot recommend highly enough and are going to use again. Thanks for the help”

Posted 3 years ago

Hello Andy, many thanks for your lovely review, it's lovely to hear. Heather, Paul and the whole team are thrilled. It's great we've been able to help you with desks also - thanks for your further order. Let us know if we can help any further. Best regards, Chris @ H&W

Posted 3 years ago

“Hemming & Wills have surpassed our most hopeful expectations. The furniture is beautiful, great quality and exactly what we wanted. It looks fantastic in our dining room. But I would also like to thank you for your truly outstanding service. Right from the moment we placed our order the customer service team have been responsive, kind, and genuinely caring about our order. They really pulled out all the stops to ensure we got what we wanted and within the time frame we wanted going well above and beyond what we would have expected. We have been super impressed and will definitely be back for more of your excellent furniture in the very near future.”

Posted 3 years ago

Hello Jamie, thanks so much for your great review. It means a lot to the whole team and particularly Heather who I know was mainly managing you order. We always wish to do our best for every customer. Many thanks once again and we look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“Could not be happier A lot of compliments and it is the talk of all our friends and family 👍🏻”

Posted 3 years ago

Great to hear Andrea. Pleased to hear the furniture is causing a bit of house envy 😂. We'd love to see a photo if you get chance - care@hemmingandwills.co.uk. Thanks for taking the time to complete a review. Best regards, Chris and team

Posted 3 years ago

“Great service provided from start to finish!”

Posted 3 years ago

Fantastic Lauren - great to hear. Thanks for taking the time to complete a review. Best wishes, Chris and team

Posted 3 years ago

“Beautiful furniture, great customer service from initial order to delivery”

Posted 3 years ago

Great to hear Jen, thanks so much for your kind review. Best wishes, Chris and team.

Posted 3 years ago

“Amazing service and wonderful product. The team were super responsive with communication and the table and sofa bed we ordered as just perfect in our new house! Love it!”

Posted 3 years ago

Fantastic to hear David, we really appreciate your kind review. Hope you're enjoying your new home. We'd love to see a photo of the furniture if you get chance - care@hemmingandwills.co.uk. We look forward to seeing you at H&W again soon. Best regards, Chris and team

Posted 3 years ago

“Great company and great products”

Posted 3 years ago

Great to hear Robyn, thanks so much for your kind review. Best wishes, Chris and team

Posted 3 years ago

“Loving our table and bench set, I would highly recommend Hemming & Wills, excellent communication throughout the ordering and delivery process,”

Posted 3 years ago

Big thanks for your kind review Anna, all great to hear. If you get any time to send a photo in, we'd be very grateful - care@hemmingandwills.co.uk. Best wishes, Chris and team

Posted 3 years ago

“My goodness. This beautiful piece of furniture is my favourite piece in the whole house. I’m so beyond pleased. The customer service from the team has been absolutely impeccable too. They even squeezed my order in so I’d have the table before Christmas. I adore it and will continue to adore it forever!”

Posted 3 years ago

Oh wow - thank you Christina - that's so lovely to hear. The team are thrilled. We'd love to see a photo if you get chance - care@hemmingandwills.co.uk. Thanks again. See you at H&W again soon hopefully. Best wishes, Chris and team

Posted 3 years ago

“Brilliant, friendly service from order to delivery. Gorgeous table, we've had so many compliments, I would definitely recommend.”

Posted 3 years ago

Gear to hear Sarah, thanks for your lovely review. If you have chance to send a photo in, we'd love to see - care@hemmingandwills.co.uk. Look forward to seeing you at H&W again soon. Best wishes, Chris and team

Posted 3 years ago

“We absolutely love our table purchased in December. Looks amazing and lots of compliments. Communication was great and delivery on time when they said. Highly recommend and will use again in future.”

Posted 3 years ago

Thank you so much Claire, lovely to hear you're happy with everything. If you have chance to send a photo in, we'd love to see - care@hemmingandwills.co.uk. Thanks for taking the time to complete a review. Best wishes, Chris and team

Posted 3 years ago

“H & W are amazing! Nothing is too much trouble for them before you buy as their desire for you to love your purchase far outweighs their desire for the 'sale'. I've had 3 products from them now...delivery is spot on and every item has looked even more gorgeous in real life than it does on the website! Buy off H & W and you won't regret it :-)”

Posted 3 years ago

Wow, thanks for this Sara! We love seeing you're happy with the service we provide and our products - it's why we do what we do! We look forward to see you again soon. Take care. All the best - James, Chris, Heather & all of the H&W team

Posted 3 years ago

“The reclaimed table and bench are great quality and finish is superb, the table and bench are supported with sturdy steel and the legs look great. This looks really hard wearing and we love the industrial finish of it”

Hemming & Wills 5 star review on 14th January 2021

Posted 3 years ago

Great to hear Iain, thanks for taking the time to leave your review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“Can’t recommend Hemming and Wills more. Really prompt in answering my queries pre order, clear timescales around delivery, probably the friendliest/most helpful delivery driver I’ve had and really great products. I was nervous about making such a big decision without seeing it in real life, but i couldn’t be more pleased. Definitely a customer for life.”

Hemming & Wills 5 star review on 14th January 2021

Posted 3 years ago

Thanks so much Jenny for such a lovely review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“I bought the blue velvet double bed and it’s even nicer in real life. Beautiful colour, good quality and looks expensive. So happy with my purchase”

Posted 3 years ago

Thanks so much for the lovely feedback - great to hear and much appreciated. Best wishes, Chris @ H&W

Posted 3 years ago

“My table is brilliant I absolutely love it”

Hemming & Wills 5 star review on 18th December 2020

Posted 3 years ago

Thanks so much for the kind review Lisa, we're thrilled you love your furniture and hope to see you at H&W again soon. All the best, Chris @ H&W

Posted 3 years ago

“Hemming and Wills were fantastic from the start with my enquiries and answering all the questions I had. At this point I was a bit hesitant as a customer buying my dining room furniture online without even seeing it. I was very quickly reassured and have not looked back.. We bought two flats packed units, a sideboard and book case. The delivery came quickly, the units were packaged well and it’s the first flat pack that me and my husband have not argued over. The instructions were clear and helpful and the materials were of a high standard. The chairs again was worried as hadn’t sat on and we had chosen plastic, how wrong could we be they are so comfortable. one if the bolts for the chair legs was broken. I made James aware and straight away he resolved the problem sending us out replacements. we had to wait a bit longer for our reclaimed table and bench to be delivered as was being made. All the way through James kept us up to date and we now have the most beautiful quality table and bench in our dining room delivered before Christmas as promised.. I wouldn’t hesitate to recommend Hemming and Wills to anyone. Even my sister has fallen in love with our table and is looking into buying one.”

Posted 3 years ago

Hello Sarah, James here, would just like to say thanks so much from all of us here at H&W for your kind review and feedback. It's been a pleasure helping you. We hope you have a great Christmas and New Year despite all the challenges at the moment! Best wishes, James and team

Posted 3 years ago

“The table is beautiful and was made in a bespoke way with no hassle or fuss which I loved. Delivery and assembly was also great. Everyone has been super friendly throughout the whole process.”

Hemming & Wills 5 star review on 2nd December 2020

Posted 3 years ago

Thank you so much for the kind review Shelley. It's been a pleasure to help you and it's great to see the furniture looking so lovely in your home. If you need anything else, just let us know. Best wishes, Heather @ H&W

Posted 3 years ago

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Hemming & Wills is rated 4.6 based on 165 reviews