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Hemming & Wills Reviews

4.7 Rating 177 Reviews

92 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.7

Based on 177 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 26th May 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 10th December 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received our dining table, bench and chairs within the time frame quoted. Delivery driver was very helpful. Our dining set is just perfect and well made. Expect table and bench to last years. Well worth the wait!”

Posted 2 years ago

Hi David, We're so pleased you love your new table and bench and have passed your comments along to the workshop :) Thanks so much for leaving a review! Best wishes, Becky @ H&W

Posted 2 years ago

“What a Beautiful Table We ordered a reclaimed wood table, the customer service was second to none with quick checks on bench size and colours. A quick check on suitability of delivery date with the table assembled on arrival. Would definitely recommend to anyone wanting a bespoke feature table.”

Posted 2 years ago

Hi Michael, Thanks so much for your lovely review! We're so glad you love your furniture and hope your new table will be host to many happy memories to come :) Best wishes, Becky @ H&W

Posted 2 years ago

“There was an issue with our table being delivered (manufacturer went bust) but Hemming and Wills were proactive in resolving the issue and had the table delivered as soon as they could. Couldn’t fault their service and the table & bench look fantastic.”

Posted 2 years ago

Hi Charlotte, We're so glad you love your new furniture and thank you for bearing with us on the delivery! Best wishes, Becky @ H&W

Posted 2 years ago

“A fantastic company who were easy to contact and responded in good time. Absolutely love our table and even more pleased that it was delivered at an earlier date than expected.”

Posted 2 years ago

Hi Katie, Thank you so much for your review and we are so glad that you love your table! Best wishes, Becky @ H&W

Posted 2 years ago

“We ordered a table, bench in reclaimed wood, and 4 chairs. Everything came on time, as expected. I have never ordered online before, however, the service, quality and price were amazing. I even ordered the wrong size, and Chris who travelled from Nottingham to Glasgow. said he would sort it, and even let me keep the smaller size temporarily. Chris is a credit to your company, and we are all delighted with the products, they are fab. Will highly recommend using your company and your products. Thank you so much. Ken Mackay.”

Posted 2 years ago

Hi Ken, Thanks so much for taking the time to leave a review and we're so glad you are happy with your furniture! I have passed your kind words on to the rest of the team and Chris in particular :) Best wishes, Becky @ H&W

Posted 2 years ago

“My delivery took longer than expected due to covid however I was kept up to date, customer service within your company is superior to furniture companies I have previously used. The products are fabulous.”

Posted 2 years ago

Hi Mark, Once again apologies for the delays experienced but thank you for taking the time to leave us such a positive review, we really appreciate it. We're so glad you love your furniture! Best wishes, Becky @ H&W

Posted 2 years ago

“Great customer service, super helpful providing updates because of delays due covid. The product is amazing, the UX to buy on the website is great and the team is super helpful”

Posted 2 years ago

Hi Isabelle, Thanks so much for your review and we're so glad you're happy with your purchase! Best wishes, Becky @ H&W

Posted 2 years ago

“I had no issues with the item I ordered or the delivery. It was even put together for my by the guy who delivered it and was weeks earlier than originally expected. Highly recommend.”

Posted 2 years ago

Hi Rebecca, Thank you for your recommendation and we're so pleased it's been a good experience! Best wishes, Becky @ H&W

Posted 2 years ago

“Excellent service just before Christmas great customer service also excellent service from delivery people”

Posted 2 years ago

Hi Siobhan, Thank you for your review and we hope you love your furniture! Best wishes, Becky @ H&W

Posted 2 years ago

“I bought a large Dining table, in dark wood. Legs were really easy to fit and delivery was on time. It is the statement piece in my kitchen/diner. I'm delighted with the craftsmanship and design.”

Posted 2 years ago

Hi Fiona, We're so glad you love your new table and have passed your kind words onto our workshop. Thank you for your lovely review! Best wishes, Becky @ H&W

Posted 2 years ago

“Bought a fabulous pink chair that came quickly and in perfect order, and gets many, many compliments!”

Posted 2 years ago

Hi Anna, Thank you for taking the time to leave your review and we're so glad you love your fabulous chair, and glad to hear it's received so much love! Best wishes, Becky @ H&W

Posted 2 years ago

“We love our reclaimed wood dining table and bench - it is superb. Communication was excellent throughout the order - event to the point of spotting a mistake that I had made myself! Talk about attention to detail. Notification about the delivery was personal and the delivery driver assembled and even treated the wood before he left. Here's to many happy years creating family memories around a beautiful dining table and bench. Thank you.”

Posted 2 years ago

Hi Chris, We're so glad you love your table and bench, it looks fantastic in its new home! Thank you for your kind review and here's to many years of happiness :) Best wishes, Becky @ H&W

Posted 2 years ago

“Was kept updated with order process. It is absolutely gorgeous, solid very well made. Love the rustic look if the table and bench. Would highly recommend. Also a mention to SHAK the delivery, very friendly and helpful, carried my order to room. Thanks”

Posted 2 years ago

Thanks for much for your lovely feedback Allison, we are so pleased to hear that you love your new dining table and bench! Your recommendation and support means so much to the whole Hemming & Wills team :) Best wishes, Holly @ H&W

Posted 2 years ago

“This table is absolutely stunning! Better than expected! I love that it is handmade in Britain and the guy who made it delivered it to my home! He put it together and waxed it before he left, Hemming and Willis kept me updated throughout and the service has been awesome. Great quality with both product and service. Thank you”

Hemming & Wills 5 star review on 19th July 2021

Posted 2 years ago

Hi Erin, Thank you so much for taking the time to leave a review - as a small business, it means a lot. We're so glad you're pleased with both the dining table and the service you've received at Hemming & Wills! The table looks so beautiful in your home :) Best wishes, Holly @ H&W

Posted 2 years ago

“Hemming and Wills kept us updated and continued and open dialogue from the time the table was ordered to delivery. For the quality of their products and customer care, their prices are very competitive.”

Hemming & Wills 5 star review on 19th July 2021

Posted 2 years ago

Hi Gemma, We are so pleased you love your reclaimed table - it really does look fabulous in your home! Thank you so much for taking the time to leave a review, it really means a lot to the whole time. Best wishes, Holly @ H&W

Posted 2 years ago

“I ordered a reclaimed wood dinning table and matching bench with back. It looks amazing, is excellent quality and the delivery was top notch. Highly recommended and I will be back for more in the future.”

Hemming & Wills 5 star review on 15th July 2021

Posted 2 years ago

Hi Lewis, Thanks so much for taking the time to leave such a lovely review! We are so pleased you love your new table, it certainly looks gorgeous in your home. Take care & we look forward to seeing you at H&W in the future! Best wishes, Holly @ H&W

Posted 2 years ago

“Ordered a reclaimed table with a bench with back in driftwood dark and i love it... Although there was a slight delay for delivery which was fine having the time we are currently living in, it was definitely worth the wait... Would highly recommend this amazing small business. Friendly and helpful customer service as well, i think it was Shaz who dealt with my order and he kept me inform.”

Posted 2 years ago

Thank you so much for taking the time to leave such a kind review. Your support and recommendation means so much to us as a small business, and we are so pleased you love your new reclaimed table! :) Best wishes, Holly @ H&W

Posted 2 years ago

“We searched high and low for a dining table and couldn’t be happier to have found Hemming & Wills! We love our reclaimed dining table and benches (love the industrial legs) - great quality, great price (compared to everything else we found) and great service. Really recommend!”

Hemming & Wills 5 star review on 10th July 2021

Posted 2 years ago

Hi Debs, thanks so much for your kind review. We've loved seeing your posts on Instagram - the furniture looks fantastic in your lovely home along with your cute pooch! We look forward too seeing you back at H&W soon. All the best, Chris @ H&W

Posted 2 years ago

“We ordered the 8-10 seat reclaimed timber garden table and matching benches from H&W back in March, and took delivery of it this weekend. Despite it being a few weeks later to be delivered than was expected, we are absolutely over the moon with our purchase! It is a stunning set of furniture that is now the centrepiece of our garden. The quality of it all (metal work and timber) is incredible. I cannot speak highly enough of the craftsmanship with this garden furniture set, it is worth every penny. Despite the slight issues with the delayed delivery (which I genuinely believe were out of H&W control), they have been a great company to deal with. I would highly recommend buying from this company and we will be returning customers ourselves. Special mentions are owed to Becky from H&W for all her assistance with our order (great customer service, timely replies to emails/phone calls, went a long way to ensure we were happy with our purchase and delivery) and Shaq the delivery guy (a really lovely bloke who was very professional and very helpful in offering advice with the assembly!)”

Hemming & Wills 5 star review on 30th June 2021

Hemming & Wills 5 star review on 30th June 2021

Posted 2 years ago

Hi Richard, Thank you so much for taking the time to leave a review and for your kind words. Your new table looks fabulous in its new home and we are so glad you are so pleased with it and that it was worth the wait! Best wishes, Becky @ H&W

Posted 2 years ago

“I couldn't love my dining table more - it's such great quality and looks amazing, even better than expected! Even though delivery took ever so slightly longer the team were super proactive and open with communication which was so appreciated and the wait is definitely worthwhile! So happy with my purchase and couldn't recommend more :)”

Posted 2 years ago

Great to hear Hannah, thanks so much for the review, it means a lot to the whole team. All the best, Chris @ H&W

Posted 2 years ago

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Hemming & Wills is rated 4.7 based on 177 reviews