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Hemming & Wills Reviews

4.6 Rating 159 Reviews

91 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.6

Based on 159 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 26th May 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 10th December 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful and informative - yet to receive product so unable to comment on the actual items.”

Posted 3 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 3 years ago

“Reliable service. Quick to reply to emails. Thanks!”

Posted 3 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 3 years ago

“Ordered an office chair during lockdown. Got an email after 1 week to let me know the delivery company would be in contact. Delivery was easy and contactless. The eames style office chair is much better than expected (gas lift range is great)”

Posted 3 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 3 years ago

“Lovely delivery service. Didn’t take long to come and the driver was really nice. Haven’t unboxed yet as we are moving house! Can’t wait for our table and bench to come”

Posted 3 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 3 years ago

“Realy pleased with table and seating ,looks good in kitchen warm comfortable ,looking forward ,when covid19,is over and l can show it off ,take care stay safe ,thank you .”

Posted 3 years ago

Hello Margaret, Many thanks for your kind review, we're pleased you're happy with everything. Take care. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“Hemming and Wills were hands down the best company I have ever bought something from. Not only were they proactive in contacting me to clarify my purchase suited my needs, they went above and beyond to arrange delivery at a convenient time and contacted me afterwards to check i was happy. I love my purchase (a dining table and bench) every time I look at it and the shopping experience went far above the reasonable cost of the table. I would not hesitate to recommend them and will definitely be a returning customer.”

Posted 3 years ago

Hello Sara, Good to hear from you and thanks so much for your kind review. It was a pleasure to help you and it's great to hear about the furniture. We hope you're keeping well and we look forward to seeing you again soon. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“I recently bought a table and two benches, the service was very professional and communication was excellent given the current situation. The guy who delivered the table was super helpful and I love my purchase. I would definitely reccommend and order again.”

Posted 3 years ago

Hello Debra, Thanks so much for your kind review. We're really pleased to hear you're happy with everything and we look forward to seeing you again soon. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“Sooooo happy with our handmade table and benches! Perfect fit for our new living room. Can’t recommend it enough.”

Posted 3 years ago

Thank you Nicky! Great to hear about your reclaimed furniture. All the best, Chris @ H&W

Posted 3 years ago

“Excellent communication and regular updates about my order. In the current climate, this company is doing a great job at keeping their customers satisfied! Thanks.”

Posted 3 years ago

Thanks so much for the kind review, great to hear everything went well with your order. Best wishes, H&W

Posted 3 years ago

“Fantastic product, super fast delivery. Very easy to navigate website. Informative. I also asked a general question a week later about a separate thing and they emailed straight away and were super helpful. Could not recommend more. ⭐️⭐️⭐️⭐️⭐️”

Posted 3 years ago

Hello Aaron, Thanks so much for your kind review and the gold stars 😊. We're so pleased you enjoyed shopping with us and we hope to see you again soon. All the best, Chris @ H&W

Posted 3 years ago

“No question that this is a 5 star rating. I am in absolute awe of my dining set, the workmanship is fantastic and the finish is so lovely. Obviously it has been difficult for all companies to continue to work under any easy or normal circumstances due to Covid-19 but the communication and customer service has been second to none and it was actually delivered ahead of schedule so no worries at all!”

Posted 3 years ago

Thank you Daisy, we really appreciate your kind review and it's great to hear you're happy with the reclaimed furniture. We look forward to seeing you at H&W again soon. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“Really pleased with order process, goods and customer service contact. Sadly took longer than anticipated for goods to arrive as Covid hit us all but impressed manufacturing was able to continue albeit with safe practices in place. Keep up the good work! Thank you!”

Posted 3 years ago

We appreciate the kind review! Thanks so much and we look forward to seeing you at H&W again soon. All the best

Posted 3 years ago

“I have purchased dining chairs from you guys and they are fab, excellent service, customer service, prompt delivery and high quality cool products!”

Posted 3 years ago

Thanks so much for your kind review Dianne. We're pleased to have been able to help. Best wishes, James @ The H&W Care Team

Posted 3 years ago

“The customer service was way beyond expected. I had a few issues with my payment, and james went that extra mile to help me. He also talked me through the product and the differences and when I came across issues in ordering he gave me a few tips and guidance into placing the order a my card was being declined, which naturally made me wary of placing a order with a smaller company but James gave me the reassurance and identified the issue being my web browser. When I placed the order I knew delivery could take some time but to my surprise it was ready way earlier that expected and arrived about 2 weeks after my order. The table and bench was put together in my kitchen and the delivery and assembly was smooth. I also posted a picture on my Instagram which was reposted by Hemming & Wills, which I love that engagement! Also we’ve had loads of compliments on our table and bench, a bench with a back is so hard to find! Think we’ve got a set for life.”

Posted 3 years ago

Hello Alex, James here. Great to hear from you, was a pleasure to help you and we're really pleased you're happy with everything. We hope to you see again soon at H&W. All the best

Posted 3 years ago

“Great quality at an even better price. Really swift delivery given the current climate. Thanks!”

Posted 3 years ago

Thanks so much for the kind feedback. Best wishes, Chris @ H&W

Posted 3 years ago

“Had some issues with the delivery company but H&W really helpful for it sorted in time for Xmas thanks a lot! Table is lovely”

Posted 1 year ago

Hi Sam, Thanks so much for your honest feedback and kind words. We're very sorry to hear of the delivery issues, but glad to know the H&W team assisted you with this and we were able to deliver your order in time for Christmas! If you need any further assistance from us in the future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Danielle @H&W

Posted 1 year ago

“Items arrived missing parts and were damaged beyond use but after discussing this with the company it is apparent the delivery company is at fault. Took a few days to resolve but I'm confident we will get the damaged items replaced.”

Posted 2 years ago

Hello Heather, we're so sorry for the issues with your products. Something has obviously gone very wrong. We are in touch with you to resolve your concerns, replacing the relevant items. Dispatch of replacement table legs has also been arranged along with compensation due to the issues experienced. The Care team will continue to work with you and your partner to resolve your concerns. Best wishes, Chris @ H&W

Posted 2 years ago

“The product is fantastic and the build quality is excellent! I can only fault them on the delivery as they delayed us 3 weeks (told us well in advance which was nice) and then delayed the delivery again with only 24 hours notice.”

Posted 2 years ago

Hi Chris, We are so pleased that you are impressed with your new furniture. We appreciate you taking the time to leave your feedback. Thank you again for your understanding and patience throughout as we dealt with some delays with delivery. Thanks again for shopping with us! Zarc @ H&W

Posted 2 years ago

“Great product but delivery was slow and images didn’t match the color of the table. Lucky I still liked it and it worked! Beautifully made. Good price for the quality. Delivery driver was very grumpy and rushing a lot which was not good - ended up swapping the legs as ir was wobbling first fit…”

Posted 2 years ago

Hi Shivani, We are so pleased that you are pleased with your new furniture. Thank you for leaving your comments, they are much appreciated and have been noted. We are pleased that we were able to correct the initial issue that you experienced. Thanks again for shopping with us! Zarc @ H&W

Posted 2 years ago

“Product size and style ordering was straightforward although choosing the finish was more difficult without seeing the differences. A simpler way of displaying the options on the website including colours might be more helpful.”

Posted 2 years ago

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Hemming & Wills is rated 4.6 based on 159 reviews