Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 172 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reclaimed table and bench are great quality and finish is superb, the table and bench are supported with sturdy steel and the legs look great. This looks really hard wearing and we love the industrial finish of it”

Hemming & Wills 5 star review on 14th January 2021

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Posted 4 years ago

Great to hear Iain, thanks for taking the time to leave your review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 4 years ago

“Can’t recommend Hemming and Wills more. Really prompt in answering my queries pre order, clear timescales around delivery, probably the friendliest/most helpful delivery driver I’ve had and really great products. I was nervous about making such a big decision without seeing it in real life, but i couldn’t be more pleased. Definitely a customer for life.”

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Posted 4 years ago

Thanks so much Jenny for such a lovely review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 4 years ago

“I bought the blue velvet double bed and it’s even nicer in real life. Beautiful colour, good quality and looks expensive. So happy with my purchase”

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Posted 4 years ago

Thanks so much for the lovely feedback - great to hear and much appreciated. Best wishes, Chris @ H&W

Posted 4 years ago

“My table is brilliant I absolutely love it”

Hemming & Wills 5 star review on 18th December 2020

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Posted 4 years ago

Thanks so much for the kind review Lisa, we're thrilled you love your furniture and hope to see you at H&W again soon. All the best, Chris @ H&W

Posted 4 years ago

“Hemming and Wills were fantastic from the start with my enquiries and answering all the questions I had. At this point I was a bit hesitant as a customer buying my dining room furniture online without even seeing it. I was very quickly reassured and have not looked back.. We bought two flats packed units, a sideboard and book case. The delivery came quickly, the units were packaged well and it’s the first flat pack that me and my husband have not argued over. The instructions were clear and helpful and the materials were of a high standard. The chairs again was worried as hadn’t sat on and we had chosen plastic, how wrong could we be they are so comfortable. one if the bolts for the chair legs was broken. I made James aware and straight away he resolved the problem sending us out replacements. we had to wait a bit longer for our reclaimed table and bench to be delivered as was being made. All the way through James kept us up to date and we now have the most beautiful quality table and bench in our dining room delivered before Christmas as promised.. I wouldn’t hesitate to recommend Hemming and Wills to anyone. Even my sister has fallen in love with our table and is looking into buying one.”

Helpful Report

Posted 4 years ago

Hello Sarah, James here, would just like to say thanks so much from all of us here at H&W for your kind review and feedback. It's been a pleasure helping you. We hope you have a great Christmas and New Year despite all the challenges at the moment! Best wishes, James and team

Posted 4 years ago

“The table is beautiful and was made in a bespoke way with no hassle or fuss which I loved. Delivery and assembly was also great. Everyone has been super friendly throughout the whole process.”

Hemming & Wills 5 star review on 2nd December 2020

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Posted 4 years ago

Thank you so much for the kind review Shelley. It's been a pleasure to help you and it's great to see the furniture looking so lovely in your home. If you need anything else, just let us know. Best wishes, Heather @ H&W

Posted 4 years ago

“Hemming & Wills were fabulous. Their customer service from beginning to end was on point. I absolutely love my bench, the quality and build is just great. Would def order from them again and would highly recommend.”

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Posted 4 years ago

Wow - thanks so much Michelle for your lovely review. We look forward to seeing you at H&W again soon. All the best, Cecilia @ H&W

Posted 4 years ago

“I'm absolutely in love with my reclaimed table from Hemming & Wills - great service too.”

Hemming & Wills 5 star review on 6th November 2020

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Posted 4 years ago

Thanks so much for the kind review - we look forward to seeing you at H&W soon. Best wishes, Cecilia @ H&W

Posted 4 years ago

“I love my new chairs! They arrived quickly and were easy to assemble”

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Posted 4 years ago

Thanks so much for your kind review. Best wishes, H&W

Posted 4 years ago

“Very communicative with efficient delivery”

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Posted 4 years ago

Hello Janine, Many thanks for your kind review, thanks for shopping with us. Best wishes, H&W

Posted 4 years ago

“Great customer service - very responsive and informative during order and delivery process.”

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Posted 4 years ago

Great to hear Mark - thanks so much for the feedback, we appreciate it. Best wishes, Chris @ H&W

Posted 4 years ago

“Great chairs I got to great ones for me and my partner and a blue one for my son and a pink one for my daughter and the kids love them.they look so stylish and are very comfy. Really quick delivery came in two day”

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Posted 4 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 4 years ago

“Extremely helpful and informative - yet to receive product so unable to comment on the actual items.”

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Posted 4 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 4 years ago

“Reliable service. Quick to reply to emails. Thanks!”

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Posted 4 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 4 years ago

“Ordered an office chair during lockdown. Got an email after 1 week to let me know the delivery company would be in contact. Delivery was easy and contactless. The eames style office chair is much better than expected (gas lift range is great)”

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Posted 4 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 4 years ago

“Lovely delivery service. Didn’t take long to come and the driver was really nice. Haven’t unboxed yet as we are moving house! Can’t wait for our table and bench to come”

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Posted 4 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 4 years ago

“Realy pleased with table and seating ,looks good in kitchen warm comfortable ,looking forward ,when covid19,is over and l can show it off ,take care stay safe ,thank you .”

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Posted 4 years ago

Hello Margaret, Many thanks for your kind review, we're pleased you're happy with everything. Take care. Best wishes, James @ The H&W Care Team

Posted 4 years ago

“Hemming and Wills were hands down the best company I have ever bought something from. Not only were they proactive in contacting me to clarify my purchase suited my needs, they went above and beyond to arrange delivery at a convenient time and contacted me afterwards to check i was happy. I love my purchase (a dining table and bench) every time I look at it and the shopping experience went far above the reasonable cost of the table. I would not hesitate to recommend them and will definitely be a returning customer.”

Helpful Report

Posted 4 years ago

Hello Sara, Good to hear from you and thanks so much for your kind review. It was a pleasure to help you and it's great to hear about the furniture. We hope you're keeping well and we look forward to seeing you again soon. Best wishes, James @ The H&W Care Team

Posted 4 years ago

“I recently bought a table and two benches, the service was very professional and communication was excellent given the current situation. The guy who delivered the table was super helpful and I love my purchase. I would definitely reccommend and order again.”

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Posted 4 years ago

Hello Debra, Thanks so much for your kind review. We're really pleased to hear you're happy with everything and we look forward to seeing you again soon. Best wishes, James @ The H&W Care Team

Posted 4 years ago

“Sooooo happy with our handmade table and benches! Perfect fit for our new living room. Can’t recommend it enough.”

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Posted 4 years ago

Thank you Nicky! Great to hear about your reclaimed furniture. All the best, Chris @ H&W

Posted 4 years ago

Hemming & Wills is rated 4.7 based on 172 reviews