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Hemming & Wills Reviews

4.7 Rating 177 Reviews

92 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.7

Based on 177 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 26th May 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 10th December 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it! It’s was super easy to assemble and looks perfect in my sons room! My other son wants one now too :) Thank you so much.”

Posted 2 years ago

Hi Yasmine :) We are so glad you are happy with your purchase. Thanks so much for your review & for ordering with us! Take care, Becky @ H&W

Posted 2 years ago

“We really like our new furniture and it was relatively easy to put together.”

Posted 2 years ago

Hi there, We are so glad you are happy with your new furniture. Thank you so much for your review and thanks for ordering from Hemming & Wills! Take care, Becky @ H&W

Posted 2 years ago

“I purchased some wicker chairs from Hemming & Wills, amazing quality and professional service”

Posted 2 years ago

Hi there :) Thank you so much for your review! We're so glad you love your chairs. Thanks for ordering! Becky @H&W

Posted 2 years ago

“Great products and easy to assemble”

Posted 2 years ago

Hi Christian :) Thanks so much for your review! We're so glad you are happy with your purchase. Thanks for ordering! Becky @ H&W

Posted 2 years ago

“Item arrived earlier than expected and I was updated all the way. Very well packaged.”

Posted 2 years ago

Hi Jackie :) Thank you so much for taking the time to leave a review! We are so glad to hear you are happy with your order. Thanks for choosing Hemming & Wills! Take care, Becky @ H&W

Posted 2 years ago

“Items missing in delivery and company have not sent out after 2 weeks of chasing.”

Posted 2 years ago

Hi Rebekah, We were really sorry to hear that your delivery was missing items and are very for the delay in getting those sent back out to you. I understand this issue has now been resolved - please accept our apologies for the inconvenience caused but we hope you enjoy your table! Take care, Becky @ H&W

Posted 2 years ago

“Great service and we love the Eames style chairs. Reasonable price too! Onto the bedrooms next so we’ll be back to take a look for beds etc.”

Posted 3 years ago

Thanks so much for the kind review - great to hear! We look forward to seeing you back at H&W soon. Best wishes, Chris & team

Posted 3 years ago

“Ordered a reclaimed oak table after seeing one on Instagram. We loved it but unfortunately experienced a huge split in the wood shortly after receiving. The company were immensely helpful, apologised for the issue and set up an exchange. Compared to other companies I’ve dealt with during Covid these guys are a dream!”

Posted 3 years ago

Hello Francesca, many thanks for your review. It's great to hear we've been able to help resolve the issues - occasionally with genuine reclaimed timber that can happen when it moves in its new home but we're here to make sure any concerns are resolved as quickly as possible. Thanks again. Best wishes, Chris & team

Posted 3 years ago

“Great customer service and absolutely love the quality of the table and bench”

Posted 3 years ago

Hello Kristian, thanks so much for your kind review. It's great to hear. Best wishes, Chris & team

Posted 3 years ago

“Really happy. We bought a kitchen table and a bench from Hemming & Wills. It looks great and is really sturdy. We had a query after buying it and Heather and Paul were so helpful, they really care about making sure their customers are happy. Cannot recommend highly enough and are going to use again. Thanks for the help”

Posted 3 years ago

Hello Andy, many thanks for your lovely review, it's lovely to hear. Heather, Paul and the whole team are thrilled. It's great we've been able to help you with desks also - thanks for your further order. Let us know if we can help any further. Best regards, Chris @ H&W

Posted 3 years ago

“We love our new outdoor table and benches. The table was easy to assemble and looks great. The delivery came with no problems and overall the whole experience has been first class”

Posted 3 years ago

Hello Chris, great to hear, thanks so much for the feedback. If we can help any further with anything, just let us know. Best wishes, Chris & team

Posted 3 years ago

“Hemming & Wills have surpassed our most hopeful expectations. The furniture is beautiful, great quality and exactly what we wanted. It looks fantastic in our dining room. But I would also like to thank you for your truly outstanding service. Right from the moment we placed our order the customer service team have been responsive, kind, and genuinely caring about our order. They really pulled out all the stops to ensure we got what we wanted and within the time frame we wanted going well above and beyond what we would have expected. We have been super impressed and will definitely be back for more of your excellent furniture in the very near future.”

Posted 3 years ago

Hello Jamie, thanks so much for your great review. It means a lot to the whole team and particularly Heather who I know was mainly managing you order. We always wish to do our best for every customer. Many thanks once again and we look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“Could not be happier A lot of compliments and it is the talk of all our friends and family 👍🏻”

Posted 3 years ago

Great to hear Andrea. Pleased to hear the furniture is causing a bit of house envy 😂. We'd love to see a photo if you get chance - care@hemmingandwills.co.uk. Thanks for taking the time to complete a review. Best regards, Chris and team

Posted 3 years ago

“Great service provided from start to finish!”

Posted 3 years ago

Fantastic Lauren - great to hear. Thanks for taking the time to complete a review. Best wishes, Chris and team

Posted 3 years ago

“I purchased a reclaimed table and the matching benches (one with a back and one without). They have been perfect. No more wonky tables and now I have more space as well. Plus it looks so stylish and is definitely something that is solid and built to last. I love it!!!!”

Posted 3 years ago

Big thanks Jodie, so pleased you're happy with it all. We'd love to see a photo if you get chance - care@hemmingandwills.co.uk. Thanks for taking the time to leave a review - it means a lot to us. Best wishes, Chris and team

Posted 3 years ago

“Beautiful furniture, great customer service from initial order to delivery”

Posted 3 years ago

Great to hear Jen, thanks so much for your kind review. Best wishes, Chris and team.

Posted 3 years ago

“Amazing service and wonderful product. The team were super responsive with communication and the table and sofa bed we ordered as just perfect in our new house! Love it!”

Posted 3 years ago

Fantastic to hear David, we really appreciate your kind review. Hope you're enjoying your new home. We'd love to see a photo of the furniture if you get chance - care@hemmingandwills.co.uk. We look forward to seeing you at H&W again soon. Best regards, Chris and team

Posted 3 years ago

“Great company and great products”

Posted 3 years ago

Great to hear Robyn, thanks so much for your kind review. Best wishes, Chris and team

Posted 3 years ago

“Loving our table and bench set, I would highly recommend Hemming & Wills, excellent communication throughout the ordering and delivery process,”

Posted 3 years ago

Big thanks for your kind review Anna, all great to hear. If you get any time to send a photo in, we'd be very grateful - care@hemmingandwills.co.uk. Best wishes, Chris and team

Posted 3 years ago

“My goodness. This beautiful piece of furniture is my favourite piece in the whole house. I’m so beyond pleased. The customer service from the team has been absolutely impeccable too. They even squeezed my order in so I’d have the table before Christmas. I adore it and will continue to adore it forever!”

Posted 3 years ago

Oh wow - thank you Christina - that's so lovely to hear. The team are thrilled. We'd love to see a photo if you get chance - care@hemmingandwills.co.uk. Thanks again. See you at H&W again soon hopefully. Best wishes, Chris and team

Posted 3 years ago

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Hemming & Wills is rated 4.7 based on 177 reviews