Herbies Seeds Reviews

Name: Herbies Seeds
Address: C/ San Vicente, 20 - 1º, Alicante, Alicante
Rating: 4.42

4.4 Rating 5,240 Reviews

86 %

of reviewers recommend Herbies Seeds

Company Reviews

Metrics

Info

4.4

Based on 5,240 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Herbies Seeds 4 star review on 4th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today was a sad day to find out my package came in but my precious seeds was taken out by customs 😪”

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Posted 1 year ago

Hello Jimmy, Thank you for the review. According to the tracking number the order has been delivered, we have just contacted you to clarify the situation and resolve the issue Respectfully, Herbies

Posted 1 year ago

“Price was fine, website was easy to use. However, now my order has been "Being processed by customs" for over a week, with no information on length of delay. If I knew it could be held up, or blocked like this, I may have made another choice.”

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Posted 1 year ago

“Shipping takes way to long”

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Posted 1 year ago

Hello, Thank you for the review. It is indeed not pleasant that your order took longer than anticipated to arrive, during the COVID-19 restrictions, regretfully, the package might be delayed, and to our regret we cannot affect that as the postal service is a third party to us. We are constantly working on improving our service and hopefully will be able to improve the delivery speed in the future Respectfully, Herbies

Posted 1 year ago

“Hi Herbies team, I am pleased about how quick my order turned up. The tracking and communication is great. However, in an orderfor seven seeds, i only recieved six. Yes, its just one seed, but if i get 6 males im gonna spaz hard.”

Helpful Report

Posted 1 year ago

Hello Psychonuclear, Thank you for the review. We regret this issue happened, and we will do our best to resolve the issue shortly and make things right. We have already contacted you to provide assistance and for additional information Respectfully, Herbies

Posted 1 year ago

“My first order was good 4/5seeds popped then died after a week only gelato left. Anyway we can resolve this issues other than that fast shipping and good service overall.”

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Posted 2 years ago

Hello Rican, Thank you for the review. We regret to hear about that accident, indeed the growing plants are very dependent on the surrounding conditions. We have already contacted you to assist and resolve the issue Respectfully, Herbies

Posted 2 years ago

“Love them But today I was charged and sent unordered products. $68.00 unauthorized purchase. Processed shipping and everything!!! How can items be chosen and added to cart, prepare address use card without my acknowledgement include ( security code on back)) HOW!!????”

Helpful Report

Posted 2 years ago

Hello L., The card details are only available to the cardholder or his bank, so our company neither physically nor legally capable of placing the order on your behalf and processing with the payment. The history of the order shows us that the payment was made on one day, got delayed and then reached our account later on, and after payment is received, the order is confirmed and dispatched, unless a customer asks us to cancel the order. Requests for the order cancellation weren't found, which is why it was sent to you. Happily, we're already in the negotiation process about this matter and hope to do our best

Posted 2 years ago

“First time with Herbies. My Grandmommy purple did not pop up . Mimosa shot didn't either🙁 was looking forward to them.”

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Posted 2 years ago

Hello Randall, Thank you for the review. We regret that issue happened, we have a success rate guarantee and have already contacted you to assist you and resolve the issue

Posted 2 years ago

“I loved them but they changed to 3D security. I don't believe in credit cards and debit cards are not 3d capable. I made 3 great purchases. Then, because noone could figure out the debit card issue 6 times I tried to buy and. 6 times my money sat in Paris, unavailable to me, for 10 days before the give it back. I'm heartbroken and frustrated. I'm not getting a credit card nor unending a 20 year banking history to buy a seed. I had to jump through hoops to pay before 3D. Now they have blocked me from being a customer. Anybody want to buy a tent?”

Helpful Report

Posted 2 years ago

Hello Catherine, Thank you for the review. We totally understand your frustration about that situation, truly we did not change anything, nor we possibly can, 3d secure methods does not depend on us. Normally the 3d secure can be enabled easily by just calling a bank. We also do have other payment systems, and will be happy to guide you through the process

Posted 2 years ago

“Love the service. I asked for non stealth in breeders packs, like always, but they sent it wrong. Still good service.”

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Posted 2 years ago

Hello Derek, Thank you for the review and your kind words. Regarding the stealth, however, the last line of your message was "So stealth, please", thus we dispatched in stealth. We have contacted you additionally regarding the issue Respectfully, Herbies

Posted 2 years ago

“Mix emotions when it comes to herbies. The seeds are great. But, their customer service is a 7/10, needs improvement. I have ordered seeds 3 times from them, and only once the seeds came in on time. I had to request reorders for the other 2 orders because I was worried the seeds wouldn't be viable. If they could get the shipping on point like ILGM, they would be a force to be reckoned with.”

Helpful Report

Posted 2 years ago

Hello Guamaniac, Thank you for the review. It is totally understandable that no one likes to wait a long time for the order to be delivered, however the delivery is performed by the postal service, which is a 3-th party with us and does not depend on us in any way. We are constantly working on improving our offers, however currently we only have that shipping option. We wish you best of luck with your hobby and hope to see you again soon Respectfully, Herbies

Posted 2 years ago

“I made three orders first was one seed that's grand mommy purple, shes doing fine then I ordered 3 mimosa shot , two popped one didnt , not too pleased since each seed cost me 15 bucks and I used bitcoin so 12 dollar shipping charge added . I'm super stoked about growing this strain mimosa shot , but I'd like what I payed for . Missing that one mimosa shot out of the three gives me anxiety. Update , I have one mimosa shot left and to deal w my loss customer service gave me a code the "next time i order" i get three freebies from a list so basically here's some weak zkittles . They're all about money , you and yours dont matter. So buy what your gonna get baby your seedlings and hope they make it. Smh I spent about 150 bucks and now have 8 seedlings , mind you 2 out of the 3 mimosa shot I paid 15 bucks a pop for didnt sprout, so here's a code for when you spend more money! Keep it! You get 3 stars cause delivery is fast.”

Helpful Report

Posted 2 years ago

Hello Chris, Thank you for the review. The thing is that the product you've purchased is a biological material and a 100% result for that may not be guaranteed. However, we do guarantee no less than 70% sucsess rate and we fairly state that at our website. The result you've described is within the 70% result or above, but please contact us and we will assist you as we do care for our customers and want to make you happy Respectfully, Herbies

Posted 2 years ago

“Took a lil while, maybe I was just anxious but the seeds look good (nice & plump/fat), I'm making sure everything is just right b4 I put the in the mix... Thanks”

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Posted 2 years ago

Hello Manny, Thank you for the review. It's great to hear that the product arrived in a proper shape, we wish you best of luck with your hobby. We have additionally contacted you to assist with the mentioned issue Respectfully, Herbies

Posted 2 years ago

“Wish I could give a good review, I mean, customer service is great but when I comes to making payment I have nothing but issues, was only ever to make one order using my bank card, then every time after I've tried to make a purchase it gets declined on their end, but my bank say everything is good, so I don't know. Would really love to make another purchase”

Helpful Report

Posted 2 years ago

Hello Michael, Thank you for the review. We regret that you faced payment issues. Due to banks’ privacy policies, it’s beyond our scope to know why exactly your payment has been declined. The most common reason is a lack of 3-D Secure technology. The information regarding payment options and details is listed here: https://herbiesheadshop.com/payments. Our online managers are also always ready to assist our clients on that matter. In case if you would like to proceed with your order, please, contact us and we will do our best for you Respectfully, Herbies

Posted 2 years ago

“I have not ordered from Herbies yet.But they have answered all Questions on outdoor growing. Will place an order for the spring planting.Thank you Herbies.”

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Posted 2 years ago

Hello Jeff, Thank you for the review. We're happy to provide assistance needed and hope to see you at our store soon! Respectfully, Herbies

Posted 2 years ago

“Good seeds but rip off of my credit card”

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Posted 2 years ago

Hello Edward, Thank you for sharing your experience. Sometimes the transaction can be declined because of inactivated 3-D Secure technology, but overall it’s beyond our scope to know why exactly your payment has been declined. In this case, the amount is pending, which means it doesn't reach us, but the funds are reserved in mediocre. Normally money is released in a few days automatically, but it's always better to contact your bank. We've just emailed you on that matter and will do our best to assist you in this situation Respectfully, Herbies Seeds

Posted 2 years ago

“The site is well payed out and easy to use but the seeds were bad. Out of the 5 I had. I only got 2 to root.”

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Posted 2 years ago

Hello, Thank you for leaving a review. Unfortunately, it's impossible to guarantee a 100% germination rate, as seeds remain living biological material and their germination ability can be affected by various external factors. We've just contacted you on that matter as we do care about our customers' satisfaction and we hope to assist you the best possible way Respectfully, Herbies Seeds

Posted 2 years ago

Herbies Seeds is rated 4.4 based on 5,240 reviews