High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,568 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,568 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Kaz, Thanks a lot for your reply! Part of my critique is based on the fact that I’m a care worker (going to people’s homes) and therefore all of the hospital specific material and procedures are not relevant to me. Additionally, most of the information on correct disposal of PPE is not applicable in my working environment neither. Another time consuming feature of the training is the fact that you have to wait for every sentence to appear on the slide which stopped my reading flow. Hope this will help improve further trainings. Greetings, Laura”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and feedback. I'm sorry to hear your found the course wasn't applicable to your role as a care worker! Our free course was originally designed for people in medical settings such as GP surgeries and hospitals, however to support every healthcare worker in the current crisis we made this course free and available to everyone in the healthcare field in hopes it would benefit each user in some way. If you would prefer a more specific course to your position, it may be worth contacting the person who provided you the course to see if they can provide you a course that is more suitable to your role. I'm also sorry to hear the display of the text disrupted your reading flow. I will pass on your feedback to see if there is anything we can do for future users. I hope this helps and if you require any further support, please don’t hesitate to contact us directly on 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Ellie (Customer Support, High Speed Training).

Posted 4 years ago

“The training is way too long for the information it transmits.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and your feedback, we really appreciate it! I’m really sorry to hear that you found the training too long. It takes approximately 2 hours in total but this is completely flexible and the training can be split into sections depending on your own time restraints. It’s really important that we make sure that all the information and advice from the Public Health England, the NHS and the Department of Health and Social Care is included so that learners have all the knowledge they need to comply with government guidelines. I will however pass on your comments to the relevant teams, as we do really appreciate feedback from all of our customers. Thank you again! Kaz (Customer Support, High Speed Training)

Posted 4 years ago

“Very boring unable to skip modules until talking finished”

Helpful Report

Posted 5 years ago

Hello James, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was boring. A lot of our courses are very in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! You can also in crease the speed to you can move from page to page quicker. Unfortunately we do have to ensure that each learner is working through the course and if we allowed people to flick through the course freely there is a risk that the information might not be absorbed fully. If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 4 years ago

“Course to long course is not applicable to my working practice”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be too long. We design our courses to be engaging, thorough and challenging, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. If you feel the course wasn't applicable to your working practice I would recommend speaking with your training manager so they are aware of how you feel and they may be able to sort out a course for yourself that is more suited. Thanks again, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“for people with english not being there first language require help”

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Posted 5 years ago

“innapropriate for type of work done as carer - needs to be more carer job orientated. when will we ever need yellow bins as carers?”

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Posted 5 years ago

Hello, thank you for your review and feedback! I can see that you took the free PPE course that we provided for NHS and Frontline Healthcare workers, and I am sorry to hear that you didn’t find the training useful. We needed to make sure that the course covered all types of environments so we weren’t able to make it specifically for just one place. Please be reassured that techniques such as the donning and doffing of PPE safely are the same regardless of the environment so you can still take the knowledge and apply it to your own work setting. If you have any queries, please don’t hesitate to get in touch directly! All the best, Kaz (Customer Support, High Speed Training)

Posted 5 years ago

“The woman's voice is so slow, and can't just read it and click through.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments. I'm sorry to hear that you found the voiceover to be too slow, there is an option within the course settings to speed this up if you would like to it will also enable you to get through the course a little quicker. We design our courses to be engaging, thorough and challenging, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“Working on an iPhone meant the slides were impossible to see. Having someone robotically talk for two hours does not stimulate the brain and I found myself switching off. I could neither see or listen to the course.”

Helpful Report

Posted 5 years ago

Good morning, Thank you very much for taking the time to leave us feedback, we appreciate it. I'm sorry to hear that you found the course to not be stimulating and that you switched off. We design our courses to be engaging and we don;t like to know that our customers haven't enjoyed the course. Although our courses can be completed on any device the screen on a mobile phone is smaller so we would recommend if it doesn't suit to use a different device. It may be worth mentioning this to your employer if you have been asked to complete it on a mobile phone. Should you ever need any assistance, please do not hesitate to contact me. Thanks again! Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“Too much of this course was not relevant to the railway and not everyone has a computer or laptop to do it on I got a headache doing it on my phone”

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Posted 5 years ago

Hello Sharon, Thank you for taking the time to leave your review and feedback! It might be worth giving your feedback to your employer regarding the fact that the course isn't relevant enough to the railway. The course is a generic course designed for any workplace. Hopefully if you need to do any more training they may be able to provide you with another device if you found completing the course on your phone wasn't easy. Congratulations on passing the training and should you need anything in the future, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“I need my certificate”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. I'm sorry to hear you are unhappy with our service! I can see that we have posted your certificate however I will email you directly to have another posted to you immediately! Kindest regards, Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“Pure hell.. 3 hours of having to listen to a robot voice read out some form of presentation that was too small to actually read while having to click next every 50 seconds. Save your money and buy a proper course.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. I am really sorry to hear that you didn't enjoy the course, that's not how we want our learners to feel. We've found a lot of people have really enjoyed the course so If you have any suggestions that you feel would make the course more enjoyable please contact us at support@highspeedtraining.co.uk with your suggestions as we can pass this feedback onto the relevant team. If you workplace purchase anymore courses for you to complete please contact us straight away if you struggle to view the course our Learner Support team are on hand to assist you and get the problem resolved as soon as possible. Thank you again and we wish you all the best in the future.

Posted 5 years ago

“some of your questions should have the answer none of the above? also how long does that qualification last for?”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you didn't like the course. We're always looking to improve our services and if you could please let us know which questions these were, that would be really helpful for us, moving forward. Your course has a recommended renewal date of 3 years. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. All the best, Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“It wasn't for me to be honest and didn't really have an impact on what I learned”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course didn’t have any impact on your learning. We're always looking to improve our services and if you could please contact us directly then we can look to get some more information in order to resolve this for you.. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk Many thanks! Kaz (Customer Support, High Speed Training)

Posted 5 years ago

“The course is overly long, repeatedly duplicates information, and misses important information or advice on key elements of recruitment. Its almost as if you need to do two courses, one on recruitment and one of safer recruitment”

Helpful Report

Posted 5 years ago

Hello Steve, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be too long and felt it misses information. We design our courses to be engaging and thorough, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. If there is anything else we can help you with, please don't hesitate to contact us directly. Thanks again, Natasha (Customer Support, High Speed Training)

Posted 5 years ago

“I'm still awaiting arrival of the certificate. Kind regards.”

Helpful Report

Posted 5 years ago

Hello Leon, thank you for your review! I'm really sorry to hear that you have not yet received you certificate! I can see this was posted to you on 17/02/2020. I have contacted you by email to resolve the matter. If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Wasn’t very conducive to actually learning and retaining information. The voice is intensely annoying so I turned her off!”

Helpful Report

Posted 5 years ago

Hello Rebecca, thank you for your review and feedback, we appreciate it a lot. I'm sorry to hear you didn't like the training. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. All the best, Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Too hard! Too bloody hard!”

Helpful Report

Posted 5 years ago

Hello, thank you for taking the time to leave us a review. I'm sorry to hear that you found the course too hard! Our courses are very in depth and covers a lot of necessary topics in order to ensure that the learner has met UK legal requirements. However we really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Too slow going through the training - making this the worst training on AML/bribery that I have had to endure.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too slow. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. There is also an option at the bottom left of the course that allows to to quicken the pace of the course. I do however appreciate some people absorb information faster than others so I have passed your feedback onto the relevant teams to see if there is anything we can do for future users. If you need anything else, please don't hesitate to contact us directly. All the best! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Boring content, very slow, I just flicked through as quick as I could and payed no attention. I took the assessment after not listening to or reading a word and still passed. More common sense than anything. I have never had any training on prevent and still passed. I'm no way qualified to make these kind of judgements. Sorry, but a total waste of time spent clicking next.”

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Posted 5 years ago

Hello Michael, thank you for your review! I am sorry to hear you felt the course was too slow. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them so they are able to make the judgments related to their courses and training. I have passed your feedback onto the relevant teams to see if there is anything we can do for future users. Kindest Regards! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Another utterly boring and slowpaced slide driven presentation described as a course. Slower than a glacier (not subject to the global warming using this computer has contributed to) over the hour or more it has taken to endure the 100 or so slides! Awful, old fashioned delivery, dreadfully monotone commentary (which you can ditch) only to find that the pace is dictated by the slow pace of the reading.Even the faster setting is SLOW. No accounting for prior knowledge of the subject. Two hours of my life wasted. A rip off. A powerpoint style presentation masquerading as a course. Training on the cheap. Terrible, you can leave the presentations to run and do the assessment using google assistant and get full marks. Its a joke. Buyer beware. I am an ex senior school leader and if a teacher in my school had delivered a session like this I would have had them on a competancy process immediately its dreadful.”

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Posted 5 years ago

Hello Stephen, thank you so much for your honest feedback. I'm glad we have been in touch and had a discussion on how our training can be improved. Your feedback is really valued and I hope we can make some adjustments for our future learners. All the best, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

High Speed Training is rated 4.7 based on 28,568 reviews