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High Speed Training Reviews

4.7 Rating 27,895 Reviews

98 %

of reviewers recommend High Speed Training

Company Reviews

Product Reviews

4.7

Based on 27,895 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No certificates sent, following pass notification”

Posted 4 years ago

Hello Stuart, thank you for your review and congratulations on passing your training. I can see that you passed your Working at Height course on the 17th December and your certificate was post out via first class post the following day Stuart, hopefully this has arrived with you. Unfortunately, the post can be slightly delayed over Christmas. You can download a PDF copy of your certificate within your account Stuart however please don't hesitate to contact us directly if you have any problems you can call: 0333 006 7000 or email us at support@highspeedtraining.co.uk If you need anything else, please don't hesitate to contact us directly. All the best! Nicola (Customer Support, High Speed Training)

Posted 4 years ago

“The training is too long,you should be able to go straight to the test if you have done this test many times before”

Posted 4 years ago

Hello Martin, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. Unfortunately, we have a legal responsibility to ensure that our learners work through the full course as legislation may have changed and by resitting the course it is ensuring that learners have refreshed their knowledge. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 4 years ago

“I have not received my certificate in the post and its been almost a week”

Posted 4 years ago

Hello Ben, thank you for your review! I can see that this has since been sorted for you and your certificate has been posted in yesterday morning's First Class post. If you have any further queries please don't hesitate to contact us directly. Kindest regards, Natasha (Customer Support, High Speed Training).

Posted 4 years ago

“Many of the questions are incredibly poorly worded and the answers in some cases do not match the HSE guidelines given on their website, nor the legislation.”

Posted 4 years ago

Hello and thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the questions to be poorly worded and that the answers didn’t match HSE guidelines or legislation. The course does ensure compliance with the Work at Height Regulations 2005 and has been developed by Health and Safety professionals. I would be really grateful if you could let us know in particular which questions and answers you found didn’t match with the legislation so that we can look into this further. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Many thanks! Kaz (Customer Support, High Speed Training)

Posted 4 years ago

“Nothing gave me the motivation to take interest. Poorly presented uninteresting.”

Posted 4 years ago

Hello Edward, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you didn't enjoy the course and found it uninteresting. We do try to make all of our courses as engaging as possible for all learners and we are always looking to improve our services, so I will pass on your feedback to the relevant team to see if there is anything we can improve on for our future courses. If there is anything else we can help you with, please don't hesitate to contact us directly. Kind regards, Natasha (Customer Support, High Speed Training).

Posted 4 years ago

“very disappointed, watched it passed the easy questions that anyone could of passed before the course, very poor”

Posted 4 years ago

“It more of a language test than an actual test of food hygiene. You clearly try to trick the participant in and use of English than the actual reason behind food hygiene. Some of the questions, all the multiple choice can be consider as an correct answer, and yet you've not though of asking the question in the correct manner. It also very dull "death by powerpoint".”

Posted 4 years ago

Hi Jonathan, Thank you for your review. I am sorry to hear that you found the course to be written in a confusing way. We design our courses to be delivered in a clear and simple way with little jargon, and some words are needed in the content to give you a full understanding of good food hygiene practice. I will pass on your feedback to the relevant teams to see if there is something we can do for future users. Thank you again for your feedback, we really do appreciate it. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 4 years ago

“still waiting for my certificate also cannot log back in al”

Posted 4 years ago

Hello David, Thank you for your feedback. I have emailed you directly to explain why your certificate hasn't yet been posted out and so I can help you get logged back into your account. If you would like to discuss this further, please don’t hesitate to contact us directly on either 0333 006 7000 or email support@highspeedtraining.co.uk Kind Regards, Nicola (Customer Support, High Speed Training).

Posted 4 years ago

“Loads of repeat make it very lenthy”

Posted 4 years ago

“I am really shocked at the lack of depth and built in opportunities for reflection of this course. It concerns me that someone who is not conscientious could pass this very easily, with minimal consideration to the issues involved. Also the cost of 72 pounds is extortionate for what is basically a power point presentation with a few questions thrown in. I would expect much more in-depth presentation, reflection exercises and a higher level of questioning for the assessment. When I got a question wrong, the assessment simply moved on to the next question without giving me reasons for a question being incorrect or requiring me to find the correct answer. Very, very disappointed and concerned. I paid for our deputy to do this course so we could work through it and discuss points, and feel for 140.00 for the both of us, frankly quite ripped off.”

Posted 4 years ago

Hi Elisabeth, thank you for your review. I am very sorry to hear that the course isn’t what you expected. The course is designed to provide our learners with an in depth level of knowledge of safeguarding procedures, and we aim to make the course as engaging and thorough as possible. We want all of our learners to have an enjoyable learning experience, and we definitely don’t want you to feel as though your money has been wasted, so I have emailed you regarding a refund for your course. I will also pass on your feedback to the relevant teams to review the course as we take all forms of feedback very seriously. Again I do apologise that you didn’t have a good experience and any further feedback would be greatly appreciated. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 4 years ago

“I got interrupted too often when going through the modules. The lack of interaction makes it unengaging. It's no comparison to a passionate presenter that engages their audience and creates a dialogue between the learners.”

Posted 4 years ago

Hello Stephen, thank you for your review and feedback, we really appreciate your comments! I’m so sorry to hear that you felt the course was unengaging. We do try and keep the course as interactive as we can without leading away from the subject by including mini excercises along the way. I will certainly pass on your feedback to the relevant department to look into and see if it’s something that we can look into for future versions of the course. Thank you again! Nikki, (Customer Support, High Speed Training)

Posted 4 years ago

“a course that was meant to take 8 hrs has taken days to complete due to technical issues preventing me from moving on. The pace of the course was frustratingly slow which meant i could not focus and did not score as well as i might have done. Having worked in education for 2 decades as well as being trained to deliver courses in a wide range of subject from a variety of providers i have nothing positive to say about this course. i wasn't even able to download a digital copy of my certificate at the end of my course. i will not be taking another one of your courses, i would rather leave my job than complete another one of your courses unless changes are made”

Posted 4 years ago

Hi Thomas, thank you for your review. I am sorry to hear you didn't have a good experience whilst working through your course. We did have some technical issues whilst you were going through your training and I can see my colleague's provided support throughout this, but I do understand how frustrating it must have been when you wanted to get on with your course. Regarding your certificate I know you have been in touch this morning, but if we can provide any further assistance, please don't hesitate to contact me. We do really appreciate our learners providing feedback, and I will make sure this is passed to the relevant teams for review. Thank you again and all the best, Lizzy (Customer Support, High Speed Training)

Posted 4 years ago

“I didn't learn anything and deeply resented the fact that I couldn't read a block of plain, unanimated text at my own pace with no pointless stock images nearby. Just give me plain html, not a JS-heavy page that deliberately obscures information.”

Posted 4 years ago

Hello, thank you for your review and feedback. I'm really sorry to hear you feel you haven't learnt anything from the course and that you haven't enjoyed the training. Our training is designed to be user friendly for all of our learners. In order to keep our learners engaged we add interactive exercises and images which is why our training isn't just plain text. I'm sorry it didn't appeal to you on this occasion. If you have any further queries, please don't hesitate to contact us directly. I wish you all the best in the future. Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 4 years ago

“Very good”

Posted 5 years ago

“Training fine, but the certificate arrived by post in dreadful state. I was going to frame it and have it on public view but now unable to do so. Most annoyed most disappointed and feel badly let down. Hence the reason for low rating !”

Posted 5 years ago

Hello Alex, thank you for your review! I am so sorry to hear that your certificate arrived in a poor condition, we do show 'Do not bend' on the envelope but sometimes this is missed by the Royal Mail! I will send a replacement copy out for you in Monday's First Class post in a hard backed envelope so this doesn't happen again. I am sorry about this, we hope you enjoyed the course and will receive the replacement copy soon! Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“some of the answers are very contradictory and could be feasible for the correct answers when they are wrong,”

Posted 5 years ago

Hello, thank you for your feedback. I’m sorry to hear you felt the answers came across contradictory. I have passed your comments onto the relevant team to ask them to have a look into this to see if there is anything we can change for future courses. If you would like to discuss this further, please don’t hesitate to contact us directly on either 0333 006 7000 or email us on support@highspeedtraining.co.uk we are in the office Monday through Friday, 9am-5pm. Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“I tried to use my asbestos certificate for my painting job but I was told the certificate is not acceptable and that I need UKATA CERTIFICATE? I’ve now got to pay more money to re take this course to start my new painting job?”

Posted 5 years ago

Hello Robert, I’m sorry to hear that you haven’t been able to use our Asbestos Awareness certificate. This certificate is still relevant to what you are needing, it is just some sites specifically ask for UKATA. I am happy to issue you a full refund of this course, I have emailed you privately regarding this. Sorry for any inconvenience this may have caused you. If you need anything else, please don’t hesitate to contact us directly on either 0333 006 7000 or email us at support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“I do not believe this is adequate training for abrasive wheels.”

Posted 5 years ago

Hi Andrew, thank you for your review! I am sorry to hear you feel as though our course hasn't given you the training you need. As our training is an online awareness course, it might be worth mentioning to your employer that you feel you need further training to work safely with abrasive wheels. I hope this helps, but if you do need any assistance, please don't hesitate to get in touch! Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“You promised me that you will send me the sertificate in one working day and I haven't got it yet and I lost the job.”

Posted 5 years ago

Hello Bogdan, Thank you for your review, I am so sorry to hear you lost the job! I have sent you an email to confirm we have the right address as the certificate was sent out to you within 1 working day. You can also download an electric copy as soon as you finish the course and we could have emailed it over for you. Please do let me know via the email if we have the correct address and we can make sure you receive the certificate. Best regards, Sarah (Customer Support, High Speed Training)

Posted 5 years ago

“i cant think of a better example of training on the cheap. Teaching people to lift online. The trouble with online instructions for any kind of skill, is that you cant get any feedback. people may think they are copying the technique properly but a having a trainer present would ensure correct form. I cant really see any benefit from this type of training, sorry”

Posted 5 years ago

HI Gary, thank you for your review. I am sorry to hear you haven't felt any benefit from the training. The course is designed to meet and satisfy legal requirements, however if you feel as though you need practical training then please do let your company know. If you have any questions about the course or require any further information, please don't hesitate to get in touch. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

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High Speed Training is rated 4.7 based on 27,895 reviews