Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Sadly after only wearing for an hour they left my ears really sore”

Helpful Report

Posted 3 months ago

Hi Karen, We’re really sorry to hear that your ears felt sore after wearing the Gina Earrings. Comfort is so important, and we understand how disappointing that must have been. Everyone’s sensitivity can vary, especially with new earrings. If you’re open to it, you might try wearing them for shorter periods at first to allow your ears to adjust. We truly appreciate your feedback, as it helps us continue improving our designs and materials. Kind regards, Hobbs Customer Care

Posted 3 months ago

“This blouse is a beautiful colour BUT I am so disappointed with the quality. It arrived in such a bad condition, looking as though it had been screwed up into a ball as it was so creased. After ironing, I wore it to a dinner dance but as soon as I sat down it creased so badly I was embarrassed to get up and dance. It spoiled my evening. This was an expensive blouse but as I have worn it I cannot return it. This is a total waste of money and I am very disappointed in Hobbs quality.”

Helpful Report

Posted 3 months ago

Hello there, I’m truly sorry to hear that the item arrived in poor condition and that the creasing detracted from your evening. That certainly isn’t the standard we strive to uphold, and I completely understand how disappointing this must have been for you. Please rest assured that we take feedback like this very seriously. I will be passing your comments directly to our team so the matter can be thoroughly reviewed and addressed to ensure it does not happen again.

Posted 3 months ago

“I ordered a size 14, the blouse was more a size 18 ( Obviously sized wrong) as this was hobbs fault I don't think i should have to pay for returning it Regards Patricia Palmer”

Helpful Report

Posted 3 months ago

We’re really sorry the blouse sizing was incorrect and for the trouble this caused. We’d like to help sort this quickly. Please contact our Customer Care with your order number and details about the return, and we’ll review the sizing issue and arrange the best resolution.

Posted 3 months ago

“I literally have just bought this blouse for my holiday which I am still enjoying ! The collar on the blouse has not been fitted properly and it pulls to one side . I don't expect this problem from Hobbs clothing so when I get home in one weeks time I will expect a refund from you it's absolutely terrible !”

Helpful Report

Posted 4 months ago

Hi Penelope, We’re really sorry to hear the collar isn’t fitted properly on your Hobbs blouse and that you’re disappointed. This isn’t the standard we aim for. You can also contact us via email or webchat for immediate assistance, it would be a pleasure to help you resolve this!

Posted 3 months ago

“The dress looks classy and good quality in the photo, however in real life it does not. The dress has severals pulls in the fabric and the fabric is very flimsy. Good sizing by the look of it.”

Helpful Report

Posted 4 months ago

Hi Linda, We’re really sorry the dress didn’t meet your expectations in real life and that you found pulls and flimsy fabric. This isn’t the experience we want for you. Please kindly reach out to us on our live chat or send us an email so that we can help resolve this for you!

Posted 3 months ago

“Hobbs clothes are very good quality and service is excellent .”

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Posted 4 months ago

“Have only discovered Hobbs in the last couple of years. I always believed you to be expensive but actually you are not. Mostly good quality garments, and I have been pleased with all my purchases except the puffer jacket. Some of the garments seem a little old fashioned.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience. We’re glad to hear you’ve found some great pieces and that prices can be more reasonable than you expected, but we’re sorry the puffer jacket didn’t meet your expectations and that some items feel a bit old-fashioned. If you’d like, we can help you find updated styles you’ll love or take a look at alternatives that fit your preferences.

Posted 4 months ago

“Whilst the show itself was lovely it was huge. No way was that a size 4!”

Helpful Report

Posted 4 months ago

Hi Anna, Thanks for your feedback. We’re glad you enjoyed the item, though we’re sorry to hear the size felt off. We’ll pass your comment on to the team. If you’d like help with sizing or alternatives, please reach out and we’ll assist.

Posted 4 months ago

“Poor quality bag for the money.”

Helpful Report

Posted 4 months ago

Hi Janet, We’re sorry to hear you’re unhappy with the bag's quality. Your feedback is important to us and we’ll pass this on to the team to review. If you require any help with this order, please do reach out to us.

Posted 4 months ago

“The dress itself is nice but it arrived in a plastic bag with deep creases in it, which takes away from the dress. I was most disappointed and didn't expect a dress from Hobbs at that price to arrive in the condition it did!”

Helpful Report

Posted 4 months ago

Good afternoon Marian. We’re very sorry to hear the dress arrived in a plastic bag with deep creases. This isn’t the standard we strive for. If your query is still unresolved, please reach out to us below so that we can help arrange a return or another suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Very see thru.should have lining sending them back very dissapointing”

Helpful Report

Posted 4 months ago

Good afternoon Marian.. We’re so sorry to hear the item is see-through and that it should have lining. This isn’t the standard we strive for here at Hobbs. If your query is still unresolved, please reach out to us below so that we can help arrange a return or another suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Gets wrinkled immediately”

Helpful Report

Posted 5 months ago

Good afternoon. We’re very sorry to hear that the item gets wrinkled immediately. Your feedback is incredibly valuable in helping us improve the quality of each product. We look forward to making sure your next purchase is perfect for you.

Posted 4 months ago

“I generally like the clothes but, having engaged customer care it takes ages for them to reply.”

Helpful Report

Posted 5 months ago

Good afternoon. We’re truly sorry to hear that our customer care response time felt slow. This isn’t what we want for our customers. It looks like your query has since been resolved, however if you need any further assistance, please reach out again. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Great product - pity about the branded tape on the outer packaging which totally spolit the surprise.”

Helpful Report

Posted 5 months ago

Good afternoon. We’re so sorry to hear that the branded tape on the outer packaging spoiled the surprise. Your feedback is valuable to us and helps us improve our packaging in a way that suits all customers. We would love to make your next experience a better one with Hobbs.

Posted 4 months ago

“I was very disappointed with Hobbs this time. The order was delivered in a very bad condition and I had to return it in the box , took it straight to the store. Evri was their courier and hope they don’t choose them to deliver again. Had seen the chat in the store and tried it the problem is that it was not petite so the shoulders and the sleeves and general body is not a good fit and spending on a tailor each time is very expensive. Wish they would make some more coats in petite .”

Helpful Report

Posted 5 months ago

Good afternoon Rupa. We’re truly so sorry to hear about the condition of your order and the sizing issues with petite. This isn’t the Hobbs standard we wish for our customers. If your query is still unresolved, please reach out to us below so we can help arrange a return, or a suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“I paid extra for chosen delivery day, this was not adhered to, parcel left in full view on the door step of an unoccupied house in the pouring rain, I have taken photos of the parcel, it was like papier-mâché, a kind neighbour saw it and brought took it in the next day. I am appalled at the service of a £150 dress, I emailed but just received a standard fob off reply, should I not get any satisfaction to this I will be contacting your CEO with photos, I love the dress but have not yet decided whether to keep it as this experience has ruined my love of the brand.”

Helpful Report

Posted 5 months ago

Good afternoon Barbara, We’re very sorry to hear about the failed delivery and the condition in which the parcel was left. This isn’t the standard we aim for, and your photos will be helpful in investigating with our delivery team. If you haven’t already, please contact us with your order number and details so we can arrange a suitable resolution (replacement, refund, or further assistance). We appreciate your patience and want to restore your confidence in the brand.

Posted 4 months ago

“Hobbs service stated next day delivery before 8pm and ordered next day delivery extra cost and gift box. Ordered at 7.45pm but didn't get next day delivery, it came the following day.”

Helpful Report

Posted 5 months ago

Good afternoon Michael, We’re very sorry to hear that your delivery didn’t arrive next day as promised and that you were charged for extra options. This isn’t the standard we aim for. If you’d like, please reach out to us so we can look into a resolution, whether that’s a re-delivery, refund of the extra charge, or another suitable option. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Am still awaiting another dress I ordered being sent separately”

Helpful Report

Posted 5 months ago

Good afternoon Jean. We’re very sorry to hear you’re still awaiting another dress that was sent separately. It looks like your query has since been resolved, however if you need further assistance please reach out to us below. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Had a problem with delivery and found it impossible to contact customer service. I eventually got in touch through WhatsApp. The person who I was in contact with was very helpful. I had too reorder the coat and pay again which wasn’t ideal”

Helpful Report

Posted 5 months ago

We’re really sorry you’ve had this experience, Karen. Delivery issues and difficulty reaching our team aren’t the standard we aim for, and we understand why you’re frustrated. We’re glad you managed to reach us via WhatsApp, and we’ll take a closer look to ensure this doesn’t happen again.

Posted 5 months ago

“Normally I have had a good experience with Hobbs but in this occasion my experience was poor. I ordered this dress for collection in store. Never received any indication of this having been dispatched. I waited a fortnight. I then went into the store to ask about this and when this was checked it transpired that it had been delivered to the store the day after order placed but no one had entered it into the system. Very poor service.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your experience, and we’re very sorry that things fell short on this occasion. You should have received clear updates about your order, and it’s disappointing to hear that the item arrived in store but was not entered into the system. We completely understand how frustrating it must have been to wait two weeks without any notification. This isn’t the level of service we aim to provide, especially for customers who normally have a positive experience with us. We appreciate you bringing this to our attention, and we’ll be addressing this with the store team to prevent it happening again. If there’s anything more we can do to help, please feel free to reach out to us. Thank you for your patience and for giving us the chance to improve. Kind Regards - Hobbs Customer Care

Posted 5 months ago

Hobbs is rated 4.4 based on 4,584 reviews