Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,604 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Delivery not to be trusted. It's a nightmare trying to contact the delivery company”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about the difficulties you’ve experienced with delivery. We understand how frustrating it can be when contacting the courier feels like a nightmare. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Disappointing. Never purchased from them before .. reluctant to do so again .”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback, and I’m really sorry to hear that your experience was disappointing. That’s certainly not the impression we want to leave, especially for a first-time customer. If you’d be willing to share a little more about what went wrong, we’d really appreciate the chance to understand and put things right. Your experience matters to us, and we hope we can restore your confidence in shopping with Hobbs in the future. Thank you again for taking the time to let us know. Kind Regards - Hobbs

Posted 4 months ago

“Hobbs usually excellent. Service and delivery were all fine.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback! We’re delighted to hear that your service and delivery went smoothly and that you continue to have a positive experience with Hobbs. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“not made for women 40 plus. quality has gone downhill styling has been off for a long time - too floral. too much capped and sleeves items. lack of casual knee length skirts. Always always fail on next day delivery Hobbs used to be my first go to. Now i avoid. Only used it as remembered i had a voucher”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experiences have not met your expectations. We genuinely value your comments about our styles, sizing, and delivery service, as they help us understand where we need to improve. We sincerely apologise for any disappointment caused and appreciate your past loyalty to Hobbs. Your feedback will be passed on to the relevant teams to help us do better in the future. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Ordered a new dress paid for next day delivery within time span, four days later no comment no dress, poor service.”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about the delay with your order and completely understand your frustration. This is not the service we aim to provide. Please contact our customer service team directly we can investigate and ensure your dress is sent to you as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Lovely colours and leather. Pics accurate. Delivery not good was given a date which came and went after a few day said would be delivered next day which came went then was delivered 8am following day. Didn't bring the door bell. Left by side door.”

Helpful Report

Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We're sorry to hear about the delivery issues you experienced and that the delivery didn’t arrive as arranged. This isn’t the level of service we aim to provide, and we’ll review the delivery process to prevent this happening again. We look forward to your next purchase with us, where we can restore your faith in Hobbs.

Posted 4 months ago

“Packaging a nightmare box was battered and not secure. It's all very well trying not to use plastic but the paper and box Packaging always comes undone before you get the package. Doesn't do well in the wet.”

Helpful Report

Posted 4 months ago

Hello Anne. Thank you for taking the time to provide your feedback. We're so sorry to hear the packaging was not secure and the box arrived in poor condition, especially in wet conditions. We’ll review our packing methods to improve this going forward. We would love to have you shop with us again for a better experience.

Posted 4 months ago

“Recent dresses I have purchased have not lasted well, expensive!”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that the recent dresses you purchased haven’t lasted as well as they should, especially given the price. That’s definitely not the quality we aim to deliver, and I understand how disappointing this must be. Thank you again for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Usually faultless but this time on line purchase automatically logged a delivery day based on previous order with Apple Pay I called customer service they were unable to change ( very cross as missed special event) so beware of delivery before paying!!”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your experience, and I’m really sorry that the automatic delivery date caused you to miss your special event. I completely understand how frustrating that must have been, especially when you’ve usually had faultless experiences with us. Your feedback about the Apple Pay checkout and delivery scheduling is very helpful we’ll pass it on to the relevant team to see how we can improve this process and avoid it happening in the future. Thank you again for taking the time to let us know, and I’m very sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I have e mailed for return slip but no response”

Helpful Report

Posted 4 months ago

Good morning, We’re really sorry you haven’t received a response about your return slip that’s not the experience we want for our customers at all and can completely understand how frustrating this can be for you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Hobbs needs to check sizing carefully (see comments above)”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback. We’re sorry to hear you’ve experienced issues with sizing, and we appreciate you bringing this to our attention. We’re continuously reviewing our size guides and fit to ensure consistency across our collections, and your comments will be shared with our product team. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I was very disappointed with the packaging the dress was sent in the paper bag had a rip in it and the dress was screwed up and very creased”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear that your dress arrived in such poor condition. This certainly isn’t the standard of care we aim to deliver, and we completely understand your disappointment. Please accept our sincere apologies for the damaged packaging and the creased condition of your item. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Poor sizing and returning items is a joke!”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us. I’m so sorry to hear that you faced issues with sizing and the return process. We understand how frustrating this can be, and your experience doesn't reflect the high standards we strive for. So that we can put this right, please contact us through the link below. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Requested next day delivery and paid extra but it took longer to arrive. They did refund the postage but that is not the point! Expect better from Hobbs. Evri not a reliable courier”

Helpful Report

Posted 5 months ago

Thank you for your review. We're truly sorry to hear that your experience with delivery was not perfect. We understand the importance of timely delivery, especially when you opt for next day service. Please know that your feedback regarding the courier service is valued, and we will address this internally. We appreciate your understanding and hope to provide a smoother experience in the future.

Posted 5 months ago

“Still waiting for my refund”

Helpful Report

Posted 5 months ago

Thank you for your review, Deborah. We're truly sorry to hear that you're still waiting for your refund. I can see that your refund has been processed today for you by our wonderful Customer Care Team. We look forward to making your next experience a better one.

Posted 5 months ago

“The standard of Hobbs is not so good”

Helpful Report

Posted 5 months ago

Thank you for sharing your thoughts with us. We're sorry to hear that your experience with Hobbs didn't meet your expectations. We value your feedback. Please reach out to us via the link below, so that we can put this right for you. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“I’m still waiting for Hobbs customer service to respond fully to my complaint”

Helpful Report

Posted 5 months ago

Thank you for your patience and for bringing this to our attention. We're truly sorry to hear that you're still waiting for a response from our customer service team. Your feedback is important, and we want to ensure we address your concerns as quickly as possible. Please contact us again through the link below, as we have not received contact from you. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“I have had 8 emails so far to tell me someone will be in touch re my complaint but as yet no one has been in touch”

Helpful Report

Posted 5 months ago

Thanks for letting us know. We’re sorry you haven’t heard back yet. We haven’t been able to locate any emails from you, so you might find it quickest to reach out to us via our webchat here: https://www.hobbs.com/contact-us.html Our team will be happy to help straight away.

Posted 5 months ago

“Over the years I and my many friends and daughters have bought from Hobbs because the designs, colours, fit and overall quality has been of a high standard which sadly seems to be disappearing with others. This item was bought using a £20 gift voucher for my birthday, I was twice reminded to use. The voucher to be used on ANY FULL PRICE ITEM. It was. Hobbs have charged the full amount and declined the Voucher the item which was be donated to the Prizes for a Charity competition at my club. In early July I had to return a skirt and chase hard to get a refund, finally in Sept it came. Discussing at the club I find this is not something rare. One professional lady whose items never arrived despite evidence from the courier lost in transit you ignored. Others have been put off and remain hresitant. Ordering on line, hit and miss if you get a returns label, there was non with this necklacel I was 'about' to order a coat but decided, too risky. Having spent spent time in HR myself I would be looking at staff, I would be concerned. It is sad to see what we always found to be a good organisation deteriorating . My fellow members hearing of the situation described it as a 'scam' my comment to them decide as you will, but beware.”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience, Marianne. We’re sorry to hear about the issues you've faced and understand your frustration. Your feedback regarding the use of the voucher and the challenges with returns is important to us, I can see that you have contacted our friendly Customer Care Team, who are actively working to resolve this for you. Your loyalty means a lot, and we hope to regain your trust in the future.

Posted 5 months ago

Hobbs is rated 4.4 based on 3,604 reviews