Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“These were not as expected. I wear size 6 and the capri pants were too loose at hips and thighs and were not stylish at all. Sorry to say I was very disappointed as have purchased other Hobbs items without problems.”

Helpful Report

Posted 3 weeks ago

Hi Carol, We’re very sorry to hear that the capri pants did not meet your expectations. We understand how disappointing it is when the fit and style aren’t as expected, especially when you’ve had positive experiences with our products in the past. Your feedback on the sizing and design has been noted and will be shared with our product team for review. We truly value your continued support and are sorry that this item did not reflect the standard you’ve come to expect from us.

Posted 3 weeks ago

“Disappointing to see item had been discounted from £199 to £149 just after I purchased it!”

Helpful Report

Posted 4 weeks ago

Hi Jane, We’re sorry to hear that you’re disappointed with the price change. We completely understand how frustrating this can feel when it happens shortly after a purchase. Our prices are reviewed and updated periodically in line with promotions and stock availability, so discounts may be introduced after an order has been placed. However, where an item has been reduced within your returns period, we do offer a price adjustment. If your order is eligible, we’d be happy to look into this for you—please get in touch with your order details so we can assist.

Posted 3 weeks ago

“The courier service was terrible. Also i received an e mail a week later offering 25% off the dress.”

Helpful Report

Posted 4 weeks ago

Hi there, We’re very sorry to hear about your experience with the courier service and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we understand how frustrating this must have been. We’re also sorry for any confusion caused by the promotional email you received after your purchase. Our offers are sent out to customers at different times as part of ongoing promotions, and we appreciate how disappointing it can feel if you’ve already placed an order. Thank you for your feedback, which we will share with both our delivery and marketing teams for review.

Posted 3 weeks ago

“I am a regular Hobbs shopper but feel fabric quality is now not as good”

Helpful Report

Posted 4 weeks ago

Hi there, We’re very sorry to hear that the fabric quality hasn’t met your expectations. We appreciate you taking the time to share this feedback, and we understand how disappointing this can be for a regular shopper. Your comments about fabric quality will be shared with the relevant teams so we can review and improve. If you’d like, we can look into options for exchange or refund for items that didn’t meet the standard you expect. Thank you for your loyalty, and we hope to restore your confidence in shopping with us.

Posted 3 weeks ago

“I returned my dress on 15th April it was way too long and I havent had any cobfirmation of my return yet cab you contact me”

Helpful Report

Posted 1 month ago

Hi Charlotte, Thank you for getting in touch. We’re sorry to hear that the dress wasn’t the right fit for you. We can confirm that your return has already been received and your refund was processed on 21st April. Depending on your payment provider, it may take a few working days for the funds to appear in your account. We apologise if you did not receive a separate confirmation at the time and appreciate your patience. If you still can’t see the refund after the expected timeframe, please let us know and we’ll be happy to look into it further for you.

Posted 3 weeks ago

“Badly creased so impossible to check suitability”

Helpful Report

Posted 1 month ago

Hi Geraldine, We’re sorry to hear the item arrived in that condition. Excessive creasing can definitely make it difficult to properly assess suitability, and that’s not the experience we want for our customers. Thank you for your feedback, it helps us improve our packaging and handling processes. Kind regards, Hobbs Customer Care

Posted 1 month ago

“It's too puffy and I was unable to zip up the zip.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, we’re sorry to hear the item didn’t work out for you. We understand how frustrating it can be when the fit isn’t quite right, especially if the style feels bulkier than expected or the zip is difficult to fasten. This isn’t the experience we want for our customers, so we really appreciate you bringing it to our attention. We’ll make sure your comments are shared with our product team as we continue to review fit and design. In the meantime, if you’d like help finding a better-fitting alternative, our customer service team would be happy to assist. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Too big…not as expected”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your feedback, we’re sorry to hear the item wasn’t as expected. We understand how disappointing it can be when sizing doesn’t feel quite right. We do our best to provide accurate size guides, but we know fit can vary depending on style and personal preference. Your comments are really helpful, and we’ll take them on board as we continue to improve our product descriptions and sizing information. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I was very disappointed at Hobbs Customer Care recently, but it was all sorted by Debbie, the Horsham store manager. She resolved all problems caused by Hobbs immediately. I really appreciated her capability as well as a shop there in Horsham. Without her help, honestly I was going to stop purchasing any clothes from Hobbs. I think that she should be recognised.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about the frustration with Hobbs Customer Care, but I’m glad Debbie at the Horsham store resolved the issues for you. We’ll pass your kind note about recognition to the team. If you’d like us to formally acknowledge Debbie’s help, please email us with your order number and a brief description, and we’ll take it from there. Kind regards, Team Hobbs

Posted 1 month ago

“Delivery was very quick and without any issues. Unfortunately the jumper quality was not great and it even had a small hole in one of the sleeves. Also the colour was much darker than on the website. In the end I had to return the item. This was now over a week ago, but I have not heard anything from Hobbs or got a refund promised. Not sure, if I would feel confident to order again from Hobbs which is unfortunate, as I normally like their clothes.”

Helpful Report

Posted 1 month ago

Hi Monika, thank you for letting us know. I’m really sorry the jumper didn’t meet expectations and that you’ve had trouble with the return and refund - that’s not the experience we want for you. We’d like to look into this quickly. Please could you send us an email and include your return tracking so we can process a refund for you. We appreciate your patience and will resolve this as soon as possible. Kind regards, Team Hobbs

Posted 1 month ago

“I researched the sizing of UK shoes and ordered the appropriate size. However somewhere along the line the shoe size was converted to Australian size and therefore the wrong ones were sent. I am extremely disappointed as the boots were just what I wanted. Additionally I believe I have to pay for the return to UK”

Helpful Report

Posted 1 month ago

Hi Cathy, thank you for letting us know. I’m really sorry to hear that the sizing confusion led to the wrong item being sent and that you’re facing return costs. I can see your Boots have now been processed for a refund, thank you so much for returning these. If there is anything else we can help with, please do get back in touch. Kind regards, Team Hobbs

Posted 1 month ago

“Hobbs needs to change the designs of their dresses and stop keep repeating the same style in different colours season upon season.”

Helpful Report

Posted 1 month ago

I’m really sorry to hear you’re unhappy with the dress designs and that this has been a recurring issue. That isn’t the experience we want for our customers. Please could you email our customer care team with details of your order and any specific items you’d like us to consider for future ranges? We’ll escalate this feedback to our design and product teams and look at how we can improve the range so you have more variety and fresh styles. Kind regards, Team Hobbs

Posted 1 month ago

“Not special enough didn’t suit”

Helpful Report

Posted 1 month ago

I’m really sorry to hear you didn’t find it special enough and that it didn’t suit. That isn’t the experience we want for our customers. Please could you email our customer care team with your order number and any details on what you’d like us to improve or what you were hoping to see? We’ll pass this to our design and product teams and look at how we can offer more variety and better-suited options. Kind regards, Team Hobbs

Posted 1 month ago

“I am a regular customer of Hobbs. The quality and petite fit is just right for me.”

Helpful Report

Posted 1 month ago

I’m really glad to hear you’ve found Hobbs quality and fit to suit you. If there’s anything we can assist with to make your next experience just as positive, please let us know. If you have any issues with a recent order, kindly email our customer care team with your order number so we can help promptly.

Posted 1 month ago

“I ordered this with matching shoes for my mother of the bride outfit. Love both items. Very disappointed that the very next day the items were reduced in price greatly. Too much hassle to return and repurchase. Not good!”

Helpful Report

Posted 2 months ago

I’m sorry to hear about the price drop and that it’s caused you hassle after ordering. That’s not the experience we want you to have. Please email our customer care team with your order number so we can review the price difference and advise on any possible adjustment, and to discuss returns or exchanges if needed. We’ll do our best to get this sorted for you quickly.

Posted 2 months ago

“I did not like the quality of this jumper. Previous jumpers from Hobbs 👏 This one not for me.”

Helpful Report

Posted 2 months ago

I’m really sorry to hear you’re unhappy with the jumper quality. That isn’t the experience we want for our customers. If you’d like, we can arrange a return or exchange. Please reply with your order number and, if possible, a quick photo of the item so we can review and assist quickly.

Posted 2 months ago

“It kept rolling down. Not for me.”

Helpful Report

Posted 2 months ago

I’m sorry to hear this didn’t work for you. If you’d like, please contact our customer care team so we can help with a return or an alternative option.

Posted 2 months ago

“Material so cheap and style so poor and old and outdated”

Helpful Report

Posted 2 months ago

I’m really sorry to hear you’re disappointed with the materials and the style. That’s not what we want for our Hobbs products. If you’d like, we can look into a return, or refund for you. Please share your order number and a brief description of what went wrong, and we’ll sort this out quickly. Thank you for letting us know, and we’ll do our best to make this right.

Posted 2 months ago

“If I had ever received the dress, I might be able to review it, but as yet, still no dress and no communication about when it will be delivered!”

Helpful Report

Posted 2 months ago

Hi Clare, I’m very sorry to hear you haven’t received your dress or any delivery updates. I can understand how frustrating this is and this certainly isn't the experience we want for you. Please could you contact our customer service team directly so we can investigate immediately.

Posted 2 months ago

“I ordered the blue top but didn’t like the texture of the material so returned it in store. I used a birthday code to buy it online but when I returned it and tried to buy something else, the code showed ‘already redeemed’ and despite emailing the company over a week ago, I have heard nothing from them so I’m very disappointed with their customer service!”

Helpful Report

Posted 2 months ago

I’m really sorry to hear about the texture issue and the trouble with the birthday code, and that you haven’t heard back from us yet. That isn’t the service we aim to provide. We’d like to look into this with our Customer Care team. If you’re able, please share your original order number, any confirmation emails, and details of the code you used. We’ll investigate and get back to you with a resolution as soon as possible. Again, apologies for the disappointment this has caused. Your feedback will help us improve.

Posted 2 months ago

Hobbs is rated 4.4 based on 4,584 reviews