Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,312 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“For such an expensive dress I was expecting some kind of care in delivery. The box was far too big for the item. Upon arrival it looked like it had been in a war zone. It was bashed with holes in the side. The dress had slid from side to side and looked like it had been thrown in the box without any care whatsoever. My first time ordering from Hobbs and definitely my last I'm afraid.”

Helpful Report

Posted 1 month ago

Good morning, We’re truly sorry to hear about the condition in which your order arrived this is absolutely not the experience we want for our customers. The care and presentation of our products are very important to us, and it’s disappointing to learn that this was not reflected in your delivery. Please accept our sincere apologies. Kind Regards - Hobbs Customer Care

Posted 3 weeks ago

“Poor sizing and returning items is a joke!”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. I’m so sorry to hear that you faced issues with sizing and the return process. We understand how frustrating this can be, and your experience doesn't reflect the high standards we strive for. So that we can put this right, please contact us through the link below. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“Requested next day delivery and paid extra but it took longer to arrive. They did refund the postage but that is not the point! Expect better from Hobbs. Evri not a reliable courier”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry to hear that your experience with delivery was not perfect. We understand the importance of timely delivery, especially when you opt for next day service. Please know that your feedback regarding the courier service is valued, and we will address this internally. We appreciate your understanding and hope to provide a smoother experience in the future.

Posted 1 month ago

“Still waiting for my refund”

Helpful Report

Posted 1 month ago

Thank you for your review, Deborah. We're truly sorry to hear that you're still waiting for your refund. I can see that your refund has been processed today for you by our wonderful Customer Care Team. We look forward to making your next experience a better one.

Posted 1 month ago

“The standard of Hobbs is not so good”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts with us. We're sorry to hear that your experience with Hobbs didn't meet your expectations. We value your feedback. Please reach out to us via the link below, so that we can put this right for you. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“I’m still waiting for Hobbs customer service to respond fully to my complaint”

Helpful Report

Posted 1 month ago

Thank you for your patience and for bringing this to our attention. We're truly sorry to hear that you're still waiting for a response from our customer service team. Your feedback is important, and we want to ensure we address your concerns as quickly as possible. Please contact us again through the link below, as we have not received contact from you. https://www.hobbs.com/contact-us.html

Posted 1 month ago

“Crushed into a small bag for postage. Bad form Hobbs.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Gordon. We’re sorry to hear that your item arrived in poor condition. We appreciate your input and will be looking into who packed the item to ensure this does not happen again.

Posted 1 month ago

“I have had 8 emails so far to tell me someone will be in touch re my complaint but as yet no one has been in touch”

Helpful Report

Posted 1 month ago

Thanks for letting us know. We’re sorry you haven’t heard back yet. We haven’t been able to locate any emails from you, so you might find it quickest to reach out to us via our webchat here: https://www.hobbs.com/contact-us.html Our team will be happy to help straight away.

Posted 1 month ago

“Over the years I and my many friends and daughters have bought from Hobbs because the designs, colours, fit and overall quality has been of a high standard which sadly seems to be disappearing with others. This item was bought using a £20 gift voucher for my birthday, I was twice reminded to use. The voucher to be used on ANY FULL PRICE ITEM. It was. Hobbs have charged the full amount and declined the Voucher the item which was be donated to the Prizes for a Charity competition at my club. In early July I had to return a skirt and chase hard to get a refund, finally in Sept it came. Discussing at the club I find this is not something rare. One professional lady whose items never arrived despite evidence from the courier lost in transit you ignored. Others have been put off and remain hresitant. Ordering on line, hit and miss if you get a returns label, there was non with this necklacel I was 'about' to order a coat but decided, too risky. Having spent spent time in HR myself I would be looking at staff, I would be concerned. It is sad to see what we always found to be a good organisation deteriorating . My fellow members hearing of the situation described it as a 'scam' my comment to them decide as you will, but beware.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Marianne. We’re sorry to hear about the issues you've faced and understand your frustration. Your feedback regarding the use of the voucher and the challenges with returns is important to us, I can see that you have contacted our friendly Customer Care Team, who are actively working to resolve this for you. Your loyalty means a lot, and we hope to regain your trust in the future.

Posted 1 month ago

Hobbs is rated 4.3 based on 1,312 reviews