Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“The dress itself is nice but it arrived in a plastic bag with deep creases in it, which takes away from the dress. I was most disappointed and didn't expect a dress from Hobbs at that price to arrive in the condition it did!”

Helpful Report

Posted 3 months ago

Good afternoon Marian. We’re very sorry to hear the dress arrived in a plastic bag with deep creases. This isn’t the standard we strive for. If your query is still unresolved, please reach out to us below so that we can help arrange a return or another suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Very see thru.should have lining sending them back very dissapointing”

Helpful Report

Posted 3 months ago

Good afternoon Marian.. We’re so sorry to hear the item is see-through and that it should have lining. This isn’t the standard we strive for here at Hobbs. If your query is still unresolved, please reach out to us below so that we can help arrange a return or another suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Gets wrinkled immediately”

Helpful Report

Posted 3 months ago

Good afternoon. We’re very sorry to hear that the item gets wrinkled immediately. Your feedback is incredibly valuable in helping us improve the quality of each product. We look forward to making sure your next purchase is perfect for you.

Posted 2 months ago

“I generally like the clothes but, having engaged customer care it takes ages for them to reply.”

Helpful Report

Posted 3 months ago

Good afternoon. We’re truly sorry to hear that our customer care response time felt slow. This isn’t what we want for our customers. It looks like your query has since been resolved, however if you need any further assistance, please reach out again. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Great product - pity about the branded tape on the outer packaging which totally spolit the surprise.”

Helpful Report

Posted 3 months ago

Good afternoon. We’re so sorry to hear that the branded tape on the outer packaging spoiled the surprise. Your feedback is valuable to us and helps us improve our packaging in a way that suits all customers. We would love to make your next experience a better one with Hobbs.

Posted 2 months ago

“I was very disappointed with Hobbs this time. The order was delivered in a very bad condition and I had to return it in the box , took it straight to the store. Evri was their courier and hope they don’t choose them to deliver again. Had seen the chat in the store and tried it the problem is that it was not petite so the shoulders and the sleeves and general body is not a good fit and spending on a tailor each time is very expensive. Wish they would make some more coats in petite .”

Helpful Report

Posted 3 months ago

Good afternoon Rupa. We’re truly so sorry to hear about the condition of your order and the sizing issues with petite. This isn’t the Hobbs standard we wish for our customers. If your query is still unresolved, please reach out to us below so we can help arrange a return, or a suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“I paid extra for chosen delivery day, this was not adhered to, parcel left in full view on the door step of an unoccupied house in the pouring rain, I have taken photos of the parcel, it was like papier-mâché, a kind neighbour saw it and brought took it in the next day. I am appalled at the service of a £150 dress, I emailed but just received a standard fob off reply, should I not get any satisfaction to this I will be contacting your CEO with photos, I love the dress but have not yet decided whether to keep it as this experience has ruined my love of the brand.”

Helpful Report

Posted 3 months ago

Good afternoon Barbara, We’re very sorry to hear about the failed delivery and the condition in which the parcel was left. This isn’t the standard we aim for, and your photos will be helpful in investigating with our delivery team. If you haven’t already, please contact us with your order number and details so we can arrange a suitable resolution (replacement, refund, or further assistance). We appreciate your patience and want to restore your confidence in the brand.

Posted 2 months ago

“Hobbs service stated next day delivery before 8pm and ordered next day delivery extra cost and gift box. Ordered at 7.45pm but didn't get next day delivery, it came the following day.”

Helpful Report

Posted 3 months ago

Good afternoon Michael, We’re very sorry to hear that your delivery didn’t arrive next day as promised and that you were charged for extra options. This isn’t the standard we aim for. If you’d like, please reach out to us so we can look into a resolution, whether that’s a re-delivery, refund of the extra charge, or another suitable option. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Am still awaiting another dress I ordered being sent separately”

Helpful Report

Posted 3 months ago

Good afternoon Jean. We’re very sorry to hear you’re still awaiting another dress that was sent separately. It looks like your query has since been resolved, however if you need further assistance please reach out to us below. https://www.hobbs.com/contact-us.html

Posted 2 months ago

“Had a problem with delivery and found it impossible to contact customer service. I eventually got in touch through WhatsApp. The person who I was in contact with was very helpful. I had too reorder the coat and pay again which wasn’t ideal”

Helpful Report

Posted 3 months ago

We’re really sorry you’ve had this experience, Karen. Delivery issues and difficulty reaching our team aren’t the standard we aim for, and we understand why you’re frustrated. We’re glad you managed to reach us via WhatsApp, and we’ll take a closer look to ensure this doesn’t happen again.

Posted 3 months ago

“Normally I have had a good experience with Hobbs but in this occasion my experience was poor. I ordered this dress for collection in store. Never received any indication of this having been dispatched. I waited a fortnight. I then went into the store to ask about this and when this was checked it transpired that it had been delivered to the store the day after order placed but no one had entered it into the system. Very poor service.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to share your experience, and we’re very sorry that things fell short on this occasion. You should have received clear updates about your order, and it’s disappointing to hear that the item arrived in store but was not entered into the system. We completely understand how frustrating it must have been to wait two weeks without any notification. This isn’t the level of service we aim to provide, especially for customers who normally have a positive experience with us. We appreciate you bringing this to our attention, and we’ll be addressing this with the store team to prevent it happening again. If there’s anything more we can do to help, please feel free to reach out to us. Thank you for your patience and for giving us the chance to improve. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I bought a jacket from Hobbs London and I absolutely love it. The quality is excellent, it fits my body shape perfectly, and the color is beautiful. However, considering the price, I expected much better packaging. The jacket was sent in a very small plastic bag, which caused many wrinkles and made the item look almost second-hand. At this price point, the jacket should at least be packed properly — ideally with a garment cover or in a suitable box. The product itself is great, but the packaging really needs improvement to match the brand’s quality and pricing.”

Helpful Report

Posted 3 months ago

Good morning, Thank you so much for your thoughtful feedback. We’re delighted to hear that you love your new jacket from the quality and fit to the colour and we truly appreciate you taking the time to share your experience. We’re very sorry, however, that the packaging did not meet your expectations. You’re absolutely right that an item at this price point should arrive in a way that reflects the quality of the product and the brand. Your comments about the small bag and the creasing are incredibly helpful, and we’ll be passing this on to the relevant team to review and improve our packaging standards. Thank you again for your honest feedback it helps us continue to elevate the experience for our customers. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“My order has not arrived yet”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Shoes impossible to wear . Customer service non existent.”

Helpful Report

Posted 3 months ago

Good morning, We’re very sorry to hear about your experience. Shoes that are impossible to wear and difficulty reaching our customer service team are both extremely frustrating, and this is not the standard we aim to deliver. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“ordering etc is good. delivery good but on this occasion one of the products was poor”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your feedback. We’re glad to hear that ordering and delivery went smoothly, but we’re sorry one of the products didn’t meet your expectations on this occasion. Rest assured this will be investigated internally to ensure that this issue is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Very disappointed with this trousers & how difficult it would be to return iit, as according to your guidelines on returning products it has to be posted back to your address in London. I understood when I was placing my order that if I wasn’t satisfied with it I could return it to your store in Dublin.”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your disappointment with the trousers and the confusion around our return options. We understand how frustrating it must be to expect an easier return process, especially if you believed the item could be returned to our Dublin store. We appreciate you bringing this to our attention. Rest assured this will be looked into to ensure that your issue is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Delivery was very good pity about the fit of the trousers”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback. We’re glad to hear delivery went smoothly, but we’re sorry the fit of the trousers wasn’t quite right for you. Please do contact us directly if you need assistance with your return. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I would love to leave a, review but am, still waiting on delivery. I have contacted you twice and noone has come back.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Photos look nothing like the real thing.Hobbs styles have not been my thing this year.”

Helpful Report

Posted 4 months ago

Good morning, We’re sorry to hear that the item didn’t match your expectations and that our styles haven’t been resonating with you this year. We appreciate your honest feedback it helps us improve both our product photography and future collections. If you’d like help finding something more suited to your style, please feel free to reach out to us Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Sent a message to Hobbs but no response really disappointed with their Customer Service and unreliability of promise of next day delivery”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your experience. Not receiving a response from us and missing a promised next-day delivery is understandably disappointing, and it’s not the level of service we aim to provide. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

Hobbs is rated 4.4 based on 3,618 reviews