Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I bought a jacket from Hobbs London and I absolutely love it. The quality is excellent, it fits my body shape perfectly, and the color is beautiful. However, considering the price, I expected much better packaging. The jacket was sent in a very small plastic bag, which caused many wrinkles and made the item look almost second-hand. At this price point, the jacket should at least be packed properly — ideally with a garment cover or in a suitable box. The product itself is great, but the packaging really needs improvement to match the brand’s quality and pricing.”

Helpful Report

Posted 5 months ago

Good morning, Thank you so much for your thoughtful feedback. We’re delighted to hear that you love your new jacket from the quality and fit to the colour and we truly appreciate you taking the time to share your experience. We’re very sorry, however, that the packaging did not meet your expectations. You’re absolutely right that an item at this price point should arrive in a way that reflects the quality of the product and the brand. Your comments about the small bag and the creasing are incredibly helpful, and we’ll be passing this on to the relevant team to review and improve our packaging standards. Thank you again for your honest feedback it helps us continue to elevate the experience for our customers. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“My order has not arrived yet”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Shoes impossible to wear . Customer service non existent.”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about your experience. Shoes that are impossible to wear and difficulty reaching our customer service team are both extremely frustrating, and this is not the standard we aim to deliver. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“ordering etc is good. delivery good but on this occasion one of the products was poor”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. We’re glad to hear that ordering and delivery went smoothly, but we’re sorry one of the products didn’t meet your expectations on this occasion. Rest assured this will be investigated internally to ensure that this issue is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Very disappointed with this trousers & how difficult it would be to return iit, as according to your guidelines on returning products it has to be posted back to your address in London. I understood when I was placing my order that if I wasn’t satisfied with it I could return it to your store in Dublin.”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about your disappointment with the trousers and the confusion around our return options. We understand how frustrating it must be to expect an easier return process, especially if you believed the item could be returned to our Dublin store. We appreciate you bringing this to our attention. Rest assured this will be looked into to ensure that your issue is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Delivery was very good pity about the fit of the trousers”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. We’re glad to hear delivery went smoothly, but we’re sorry the fit of the trousers wasn’t quite right for you. Please do contact us directly if you need assistance with your return. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“I would love to leave a, review but am, still waiting on delivery. I have contacted you twice and noone has come back.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Photos look nothing like the real thing.Hobbs styles have not been my thing this year.”

Helpful Report

Posted 5 months ago

Good morning, We’re sorry to hear that the item didn’t match your expectations and that our styles haven’t been resonating with you this year. We appreciate your honest feedback it helps us improve both our product photography and future collections. If you’d like help finding something more suited to your style, please feel free to reach out to us Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Sent a message to Hobbs but no response really disappointed with their Customer Service and unreliability of promise of next day delivery”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about your experience. Not receiving a response from us and missing a promised next-day delivery is understandably disappointing, and it’s not the level of service we aim to provide. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Delivery not to be trusted. It's a nightmare trying to contact the delivery company”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about the difficulties you’ve experienced with delivery. We understand how frustrating it can be when contacting the courier feels like a nightmare. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Disappointing. Never purchased from them before .. reluctant to do so again .”

Helpful Report

Posted 5 months ago

Good morning, Thank you for sharing your feedback, and I’m really sorry to hear that your experience was disappointing. That’s certainly not the impression we want to leave, especially for a first-time customer. If you’d be willing to share a little more about what went wrong, we’d really appreciate the chance to understand and put things right. Your experience matters to us, and we hope we can restore your confidence in shopping with Hobbs in the future. Thank you again for taking the time to let us know. Kind Regards - Hobbs

Posted 5 months ago

“Hobbs usually excellent. Service and delivery were all fine.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback! We’re delighted to hear that your service and delivery went smoothly and that you continue to have a positive experience with Hobbs. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“not made for women 40 plus. quality has gone downhill styling has been off for a long time - too floral. too much capped and sleeves items. lack of casual knee length skirts. Always always fail on next day delivery Hobbs used to be my first go to. Now i avoid. Only used it as remembered i had a voucher”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experiences have not met your expectations. We genuinely value your comments about our styles, sizing, and delivery service, as they help us understand where we need to improve. We sincerely apologise for any disappointment caused and appreciate your past loyalty to Hobbs. Your feedback will be passed on to the relevant teams to help us do better in the future. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Ordered a new dress paid for next day delivery within time span, four days later no comment no dress, poor service.”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about the delay with your order and completely understand your frustration. This is not the service we aim to provide. Please contact our customer service team directly we can investigate and ensure your dress is sent to you as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Lovely colours and leather. Pics accurate. Delivery not good was given a date which came and went after a few day said would be delivered next day which came went then was delivered 8am following day. Didn't bring the door bell. Left by side door.”

Helpful Report

Posted 5 months ago

Hello there. Thank you for taking the time to share your feedback. We're sorry to hear about the delivery issues you experienced and that the delivery didn’t arrive as arranged. This isn’t the level of service we aim to provide, and we’ll review the delivery process to prevent this happening again. We look forward to your next purchase with us, where we can restore your faith in Hobbs.

Posted 5 months ago

“Packaging a nightmare box was battered and not secure. It's all very well trying not to use plastic but the paper and box Packaging always comes undone before you get the package. Doesn't do well in the wet.”

Helpful Report

Posted 5 months ago

Hello Anne. Thank you for taking the time to provide your feedback. We're so sorry to hear the packaging was not secure and the box arrived in poor condition, especially in wet conditions. We’ll review our packing methods to improve this going forward. We would love to have you shop with us again for a better experience.

Posted 5 months ago

“Recent dresses I have purchased have not lasted well, expensive!”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that the recent dresses you purchased haven’t lasted as well as they should, especially given the price. That’s definitely not the quality we aim to deliver, and I understand how disappointing this must be. Thank you again for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Usually faultless but this time on line purchase automatically logged a delivery day based on previous order with Apple Pay I called customer service they were unable to change ( very cross as missed special event) so beware of delivery before paying!!”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your experience, and I’m really sorry that the automatic delivery date caused you to miss your special event. I completely understand how frustrating that must have been, especially when you’ve usually had faultless experiences with us. Your feedback about the Apple Pay checkout and delivery scheduling is very helpful we’ll pass it on to the relevant team to see how we can improve this process and avoid it happening in the future. Thank you again for taking the time to let us know, and I’m very sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“I have e mailed for return slip but no response”

Helpful Report

Posted 6 months ago

Good morning, We’re really sorry you haven’t received a response about your return slip that’s not the experience we want for our customers at all and can completely understand how frustrating this can be for you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Hobbs needs to check sizing carefully (see comments above)”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback. We’re sorry to hear you’ve experienced issues with sizing, and we appreciate you bringing this to our attention. We’re continuously reviewing our size guides and fit to ensure consistency across our collections, and your comments will be shared with our product team. Kind Regards - Hobbs Customer Care

Posted 6 months ago

Hobbs is rated 4.4 based on 4,584 reviews