Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,689 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Lovely dress, beautiful colour fit really good very happy with it”

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Posted 6 months ago

“Love the quality of Hobbs clothing .”

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Posted 6 months ago

“I was very disappointed with Hobbs this time. The order was delivered in a very bad condition and I had to return it in the box , took it straight to the store. Evri was their courier and hope they don’t choose them to deliver again. Had seen the chat in the store and tried it the problem is that it was not petite so the shoulders and the sleeves and general body is not a good fit and spending on a tailor each time is very expensive. Wish they would make some more coats in petite .”

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Posted 6 months ago

Good afternoon Rupa. We’re truly so sorry to hear about the condition of your order and the sizing issues with petite. This isn’t the Hobbs standard we wish for our customers. If your query is still unresolved, please reach out to us below so we can help arrange a return, or a suitable resolution for you. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“Good service”

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Posted 6 months ago

“Good and swift service. Problem-free transaction.”

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Posted 6 months ago

“The clothing is very good quality. However, I ordered a coat in my normal Hobbs size and it was too big. I returned it. It was delivered to Hobbs 8 days ago and ive heard nothing. I went on to contact but apparently I have to wait 14 working days before I can chase the refund! All other companies I deal with online at least acknowledge and are much better at handling refunds. Will make me think twice about ordering again.”

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Posted 6 months ago

Hi Margaret, thanks for your review. We’re glad you’re happy with the quality, and sorry the coat didn’t fit and the refund is taking longer than you expected. if not refunded after 14 working days please do let us know and we will be happy to help you. Kind regards, Team Hobbs

Posted 5 months ago

“I just love how helpful and friendly the staff in Hobbs are. I needed to return x2 items I bought online. This was absolutely no problem. I then picked a replacement item up from an online order, again no problem, brilliant service thanks. I then bought another item and used a discount code to receive 15% off. Staff were kind and even let me try the items on to check they matched my existing jacket. Fantastic service as always. Much appreciated. Will be back.”

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Posted 6 months ago

“Nice and well fitted and tailored products.”

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Posted 6 months ago

“Absolutely gorgeous coat. It's a present for my sister for Christmas so I'm not sure if the fit is ok for her yet. If not I may keep the coat for myself, only time will tell ask me in 7 days time.”

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Posted 6 months ago

“Good efficient company”

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Posted 6 months ago

“I’ve ordered from Hobbs many times and have always been happy with my choices unfortunately not this time. Coat far too long.”

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Posted 6 months ago

Hi Pam, Thanks for sharing your experience. I’m sorry to hear the coat was too long this time. If you’d like, we can help you find a shorter length option or suggest petite styles. Feel free to reach out to us anytime!

Posted 5 months ago

“Nothing wrong with product. It is very good . Unfortunately the delivery is not good.We live in a rural area and we need people to deliver who know the area because we have no street names and no street lighting. I am afraid Evri's service is very poor when they rely on temporary couriers who do not know the area and the some of the time slots are allocated when it is dark and finding properties is very difficult. I believe that Hobbs being a firm promoting luxury should use a more professional courier service.”

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Posted 6 months ago

Hi Sheila, Thank you for your feedback. We’re glad the product itself is good, and we’re sorry the delivery experience didn’t meet expectations, especially in a rural area. We’ll pass your comments about the courier service on and explore options to improve delivery in such areas. We hope to make your next experience a better one.

Posted 5 months ago

“Efficently dealt with my return to the Covenet Garden store.”

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Posted 6 months ago

“I have received clothes from Hobbs in the past and have been delighted with them. I have not received the skirt! I received a notification from you this morning that my purchase money is going to be refunded.”

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Posted 6 months ago

Hello there, I’m really sorry to hear that the skirt hasn’t arrived and that you’ve been notified of a refund. That isn’t the experience we aim for. If we can help with reordering the skirt or if you wanted to place a new order, please do reach out to us.

Posted 4 months ago

“Quality clothing and good service”

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Posted 6 months ago

“I love the colour, I love the fit, I love the shape, I love the soft velvety texture - in short I love it! So glad I got it, it will have a special place in my wardrobe!🥰”

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Posted 6 months ago

“Beautiful coat though I had to return it as it was too narrow across the shoulders for me.”

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Posted 6 months ago

“I paid extra for chosen delivery day, this was not adhered to, parcel left in full view on the door step of an unoccupied house in the pouring rain, I have taken photos of the parcel, it was like papier-mâché, a kind neighbour saw it and brought took it in the next day. I am appalled at the service of a £150 dress, I emailed but just received a standard fob off reply, should I not get any satisfaction to this I will be contacting your CEO with photos, I love the dress but have not yet decided whether to keep it as this experience has ruined my love of the brand.”

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Posted 6 months ago

Good afternoon Barbara, We’re very sorry to hear about the failed delivery and the condition in which the parcel was left. This isn’t the standard we aim for, and your photos will be helpful in investigating with our delivery team. If you haven’t already, please contact us with your order number and details so we can arrange a suitable resolution (replacement, refund, or further assistance). We appreciate your patience and want to restore your confidence in the brand.

Posted 6 months ago

“I have paid for my dress but not received it and no messages from Evri since 15.12.2025”

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Posted 6 months ago

Hi Patricia, Thank you for letting us know. I’m very sorry that you’ve paid for a dress and have not received it, and that there has been no communication from the courier. Your query has since been resolved, but we would love to re-store your faith in Hobbs with your next order.

Posted 5 months ago

“Lovely jacket but sadly didn’t suit me so I returned it”

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Posted 6 months ago

Hobbs is rated 4.4 based on 5,689 reviews