Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,688 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I buy regularly from Hobbs as the clothes are well designed and made from good quality fabrics. Also on the rare occasion when there has been an issue with the delivery company not performing as they should do, Hobbs customer service has quickly resolved the issue.”

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Posted 6 months ago

“Return experience is not great. No return label provided in the parcel and had issue to generate one using the online link.”

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Posted 6 months ago

Hi there, thanks for your review. We’re sorry the return experience wasn’t smooth and that you couldn’t generate a return label online. Looking at your order we have assisted you with providing a return label, if you need any further assistance please do get back in touch. Kind regards, Team Hobbs

Posted 5 months ago

“Beautiful belt. Shame it was too big, despite fact that I was fairly certain I’d measured correctly. Unfortunately sold out of all small sizes. Had to return”

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Posted 6 months ago

“Quick and efficient selling high quality clothes”

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Posted 6 months ago

“Delivery was quick and the staff in store were really helpful”

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Posted 6 months ago

“This product offers excellent value, particularly when considering available discounts; without them, it is priced higher than competing brands. The quality, however, meets expected standards.”

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Posted 6 months ago

“Lovely clothes. Clarity from delivery partner that it was a Hobbs delivery to the store would have helped at a busy time of year.”

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Posted 6 months ago

“Love their clothes”

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Posted 6 months ago

“I generally like the clothes but, having engaged customer care it takes ages for them to reply.”

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Posted 6 months ago

Good afternoon. We’re truly sorry to hear that our customer care response time felt slow. This isn’t what we want for our customers. It looks like your query has since been resolved, however if you need any further assistance, please reach out again. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“Excellent quick service”

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Posted 6 months ago

“Staff very friendly and helpful. Delivery to store was quick. A pleasure to shop with Hobbs”

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Posted 6 months ago

“Shapeless and not well cut”

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Posted 6 months ago

Hi Joyce, I'm really sorry to hear that the item arrived shapeless and not well cut. This isn’t up to our standards, and I understand how disappointing this must be. Your feedback helps us improve, we hope you find something perfect for you on our Hobbs website in the future.

Posted 5 months ago

“Received this item it had been worn and was damaged!”

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Posted 6 months ago

Hi Cherie, I'm very sorry to hear that the item arrived worn and damaged. This isn’t what we expect for our wonderful customers. Your feedback is important to us, whilst your concerns have now been resolved, we look forward to re-storing your faith in Hobbs in the future.

Posted 5 months ago

“This is my second coat from Hobbs & this one is just as great. Fits perfect. Purple colour great & fashionable. Highly recommend Hobbs. Really worth the price.”

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Posted 6 months ago

“I love Hobbs cloths. When I was working, Hobbs was preferred brand. I bought them in Arnotts, Dublin and now buy them in BT, Dublin. This, I think, is the first time I have ordered goods on line from London since I had to return cloths after Brexit, because of the tax. This is no longer the case?”

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Posted 6 months ago

“Hobbs clothes are always well made, stylish and good quality. Their online delivery is usually fast and returns are easy.”

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Posted 6 months ago

“Beautiful jacket, great fit!”

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Posted 6 months ago

“Need to get quality control to check measurements are as they should be.”

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Posted 6 months ago

Hi there, Thanks for your feedback. We’re sorry to hear there were concerns about the measurements. We’ll pass your comment to the quality control team to review. If you’d like help with sizing, there are size charts on the websites or please get in touch with our Customer Care Team and we will be happy to advise you. Kind regards, Team Hobbs

Posted 5 months ago

“Beautiful bag, I’m just going to order a jacket for myself as my Christmas present 🤣🤣❤️❤️”

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Posted 6 months ago

“Very easy to navigate website and jumpsuit arrived very quickly”

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Posted 6 months ago

Hobbs is rated 4.4 based on 5,688 reviews