Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,729 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Class and quality with Hobbs”

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Posted 7 months ago

“I have bought a number of items from Hobbs which have always been of a high quality. Items are delivered promptly”

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Posted 7 months ago

“not made for women 40 plus. quality has gone downhill styling has been off for a long time - too floral. too much capped and sleeves items. lack of casual knee length skirts. Always always fail on next day delivery Hobbs used to be my first go to. Now i avoid. Only used it as remembered i had a voucher”

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Posted 7 months ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experiences have not met your expectations. We genuinely value your comments about our styles, sizing, and delivery service, as they help us understand where we need to improve. We sincerely apologise for any disappointment caused and appreciate your past loyalty to Hobbs. Your feedback will be passed on to the relevant teams to help us do better in the future. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Good quality & stylish clothing.”

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Posted 7 months ago

“For timeless clothing that will take you from year to year.”

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Posted 7 months ago

“An excellent range of stylish clothes. Good service online and in shop.”

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Posted 7 months ago

“Dresses are often nicely shaped and fit well but I did not like the fabric of my recent purchase. I also think a lot of the colours used by Hobbs are dark or neutral. There aren't many bright or Jewelly colours.”

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Posted 7 months ago

Hi there, Thank you for taking the time to share your feedback. We’re really pleased to hear you’ve found our dresses well-shaped and flattering, but we’re sorry that the fabric of your recent purchase wasn’t to your liking. We also appreciate your comments on our colour range, feedback like yours is really helpful as we continue to develop future collections. We understand the appeal of brighter, more jewel-toned colours and will be sure to share your thoughts with our design team for consideration. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Parcels on time Well packed And a really easy return process”

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Posted 7 months ago

“Very quick delivery”

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Posted 7 months ago

“Reputable with a good range of clothing. Fast delivery, beautiful packaging”

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Posted 7 months ago

“Ordered a new dress paid for next day delivery within time span, four days later no comment no dress, poor service.”

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Posted 7 months ago

Good morning, We’re very sorry to hear about the delay with your order and completely understand your frustration. This is not the service we aim to provide. Please contact our customer service team directly we can investigate and ensure your dress is sent to you as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Good quality and really good service both I store and online”

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Posted 7 months ago

“Hobbs fashions are great for me. I am a mature lady who still loves fashion and good fabric. I am looking forward to wea4ing the jumpsuit Christmas Eve and taking it on my cruise next year.”

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Posted 7 months ago

“Love Hobbs! Great clothes; timeless style!”

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Posted 7 months ago

“Thx all the products are nice and easy to wear.”

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Posted 7 months ago

Good morning, Thank you for your lovely feedback! We’re glad to hear that you find our products nice and easy to wear. We look forward to welcoming you back soon! Kind Regards

Posted 7 months ago

“no problems”

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Posted 7 months ago

“I am a return buyer of Hobbs. They provide an excellent range of ladies clothes which appeal to many generations. I have received excellent customer service from Hobbs including ordering, returning and being notified of stock that has been temporarily out of stock.”

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Posted 7 months ago

“I returned the coat to the Bath store. As ever, the staff there were exceedingly helpful .”

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Posted 7 months ago

“...............”

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Posted 7 months ago

“It is impossible to speak to anyone in real time. Contact is only via “Chat”. They refused to refund my money until their delivery agent returned the jumper which they accepted I had never received. I was given 3 different delivery dates and time slots but no jumper was delivered. It was an appalling experience and I will never attempt to order from Hobbs again!”

Helpful Report

Posted 7 months ago

Hello Eilish. We’re really sorry to hear about the lack of real-time contact and the delivery/ refund issues you experienced. This isn’t the service we aim to provide, and we’ll review our processes to prevent this from happening again. If you’d like us to look into your case urgently, please get in touch via our contact page so we can assist directly. https://www.hobbs.com/contact-us.html

Posted 7 months ago

Hobbs is rated 4.4 based on 5,729 reviews