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Hobby Lobby Reviews

2.1 Rating 469 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 469 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I went to a Hobby Lobby with my mother and had a horrible experience. There were multiple customers not wearing masks, including one rude lady who called me “childish” because I was talking to my mother about masks, and the employees did nothing. A cashier told us flat out that they don’t tell customers to put on masks. Aside from all this, some of the ornaments we liked at looked low-effort.
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Posted 4 years ago
I like hobby lobby at KOP. But I Was looking for fabric the woman who was working there was degrading, demeaning and discriminating because of how I look when I went in the store. I want my discount 80% She said" oh you know your math" and I replied that I am a nurse and I can count . The way she responded was not appropriate. Staff should not judge people and be treated with respect regardless on how they are dressed coming to store. Please educate your emoloyees.
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Posted 4 years ago
I am currently standing in line at store #73 where I have in line for almost 20 minutes.. There were only 2 check out persons available.. Of course there were lots of employees milling around restocking their showcases.. This is my last time at this particular location.
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Posted 4 years ago
The employees that work there are very rude. I purchased two Pez dispensers at $1.99 each. With tax that would have been $4.31. So, this is what the girl said I owed. I hand her $10.31. Then she looks at the money and said this is what your giving me. It's $3.98. I told her you said $4.31. She just looked right at me and didn't say anything. And then gave me my change back. No apology. As I guess on those particular items come up as food so no tax. She was very rude. I find a lot of the employees are very rude. And I thought Hobby Lobby was a Christian affiliated store.
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Posted 4 years ago
Stopped in on a Monday afternoon very few customers in store. Many cashiers standing waiting for a customer to go through their line. I had a return, a women with a full cart stepped in front of me to cash out and she had no return. I was holding a table that I wanted to exchange for one that was not damaged. Instead of the cashier suggesting to the women to go to one of the other cashiers standing doing nothing she rang her up. I asked if one of the other cashiers could help me she said no. I waited and when it was finally my turn I told her I wanted to exchange the table She asked me if there was another one in the store. I told her I didn’t know and didn’t want to walk around the store looking while holding a table. She would not even ask an employee to look for me. Finally I asked her to call someone. Someone came over walked down one aisle said no they don’t have anymore. I asked if another store might have one and he told me to call. I asked if he could call and he said no. I can understand if they were busy but there was only a hand full of people and many employees standing around waiting for a customer. I had spent over $150.00 two days before.I will go across the street to Home Goods from now on and will be returning everything! Very poor service all around !!!!!
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Posted 4 years ago
Melissa at the Green Bay store went above and beyond to help me with my framing project! She was so cheerful and helpful! Even offered to help me to the car!
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Posted 4 years ago
Excited to get them, and could not wait to start my little project. Sadly I had to put that project on hold because two of the shelves were obviously chipped and the wood had splintered corners, What's worse Customer Service said that this was not considered poor quality, natural wood products are supposed to be smooth, not chipped, to replace items I would have to pay costly shipping to return, : (
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Posted 4 years ago
I purchased an item that unbeknownst to me (and the cashier)was damaged-as soon as I opened up the wrapping-I went to Hobby Lobby with the receipt and they refused to exchange for an undamaged item-claiming that if it left the store then a damage return was not an option and even implied I broke the item-so for a $7.49 item -they have lost thousands of dollars from me-I will never walk into that store again and the manager? She needs to find another job if anyone else would hire her. This is what they call a "Christian" company?
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Posted 4 years ago
So disappointed hobbylobby we do not ask for more than our right .. to be respected !!
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Posted 4 years ago
They refused to let me checkout without a face covering. Even though every Governor mask mandate that I know of includes an exemption for medical reasons, which I have,Hobby Lobby didn't care. I will take my business elsewhere.
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Posted 4 years ago
I went to the store pick up a toy where they put a price for 7.99 and never honored the price, manager was so rude and didn’t even say sorry It happened on a Saturday November 21st 2020 by 1:35 pm Security cameras can tell it is not a lie Manager just went remove sticker and walked away Very bad experience
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Posted 4 years ago
Employees seemed overworked. A little short tempered. Also...I have seen gas station restrooms cleaner. Floor behind toilets was caked with dirt. (Kalispell Montana)..
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Posted 4 years ago
I am a professional artist. Recently purchased several tubes of Master Touch oil paints. Mostly air and oil came out when tube opened. While using it was extremely oily. The paintings have taken a month or longer to dry. There was not much paint in the tubes, filled mostly with air and oil. Never buy them again. Extremely dissatisfied.
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Posted 4 years ago
Online refunds do not cover shipping!!!! If you return to store you only get store credit!! Dont buy from here!!! Walmart is more customer friendly!!!
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Posted 4 years ago
Was at hobby lobby in Erie pa today and could not believe how many people didn't have any sort of mask on and the amount of customers not having their mask cover their mouth and nose..but the best part was when I asked to talk to a manager about this he came up with his mask below his nose. All the employees in this store are very helpful and pleasant. Our cashier said that if we have to wear a mask all day the least a customer that's in the store for a short time could wear a mask and wear it correctly. This is unfortunate because this is such a great store.
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Posted 4 years ago
Horrible customer service. Their employees are terribly rude and unhelpful.
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Posted 4 years ago
Packaging was terrible it was just put in a box & brown paper just put on top, packing was awful now I have to go to to store. Sorry to say but I won't order online from them again.
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Posted 4 years ago
They do not believe in paying for birth control. Well maybe that is why they sell items that affect both reproduction and sadly shed phtlates that cause hormone disruptions even in babies. Look how hard I worked to decopague these cute little Hobby Libby trunks only to my horror to find they are toxic!! So I took reponsibility for researching and will cover them with a safe coat paint..no thanks to them😕.
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Posted 4 years ago
For a Christian Store, they sure are rude to people. I was behind a lady in the Pensacola Florida, Davis Hwy location in the return line today and she was trying to return a little doll from the dollhouse area.. she had a receipt and she had her packaging she kept saying over and over the package was opened when she bought it.. then she pointed to the return policy on the cash register that said they'd happily return any item with a receipt .. they absolutely would not refund that for her.. the manager that came up and talked to her about it was rude also.. I ended up leaving the store I was so disgusted with the way they were treating her and I went to Joann and found what I needed.. I will NEVER shop at Hobby Lobby again and I hope that lady leaves them a bad review!
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Posted 4 years ago
I was at the store in Virginia, MN today and had a wonderful experience! I needed some photos custom framed, wasn't sure how to even start. Dani, a Co Manager, came to help me. She had patience and kindness, she helped me out. She had them ready for me in about an hour. Was very pleased with her service! Always have a great experience at this store! I'm looking forward to my next project I need help with.
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 469 reviews