holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,995 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,995 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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holidaycottages.co.uk 1 star review on 14th August 2026

Helen Waligorski

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely relaxing cottage”

Helpful Report

Posted 1 year ago

“I would give zero stars if I could for… I would give zero stars if I could for human empathy My husband (34) who has Motor Neurone disease found out that he now has to have an operation to insert a feeding tube-PEG the same dates as a booking we made with this company through Air B&B , we asked if we could move the booking to end of September as we understood that there wasn’t any refundable options , hoping the host had a heart and would do it discretionary given our circumstances, but no … pretty awful really, so now on top of our horrendous situation we are now £1500 out of pocket , which now stops us from booking any more breaks to make memories whilst we can because this company is heartless . Do not book through this company Date of experience: 01 August 2025”

Helpful Report

Posted 1 year ago

“No problem up to the stage where holiday cottages took our money . On arrival there were no instructions about any of the equipment. We rang the management company who were very prompt in getting the television working.I then sat down on one of the balcony chairs and the rusty tubular steel broke, narrowly missing my thigh. On inspection all the chairs were badly rusted and dangerous.The whole place , though clean, seemed neglected. The owners ,who were abroad do not seem to care about the property. I do not think it is the fault of the management company. There was no welcome pack and no visitors book. I think holiday cottages need to inspect the properties more carefully. I was asked for feedback about the cottage and I informed them about all of the above, but I received no reply. It seems that once the company has your money, that is the end of their involvement, so why ask for feedback ?”

Helpful Report

Posted 1 year ago

“First time using Holidaycottages. You were great, when I sent payment you updated me. Then Went very quiet. I then tried to contact you about my booking. Online chat timed out. Tried calling at least three times, phone rang out no answer! Emailed you only to receive the email when leaving for my booking My last ditch attempt, I was going to pull my booking! I contacted the housekeeper Kerry, who was so informative and helpful. She did say after you’ve taken payment you generally go quiet. I have used other companies who have been so easy to deal with. I’m concerned with your lack of Customer service. Online chat timed out, no one answered my calls, email received when leaving for my property. Can you Please answer my concerns. I’m a little hesitant to use you again. Your property was amazing and all high end. It was a lovely stay with the help of Kerry but I felt Holidaycottages fell Short big time.”

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Posted 1 year ago

“We had absolutely no issues with our booking and was kept informed about the holiday let the closer it got to the holiday”

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Posted 1 year ago

“Great location, all listed amenities are present. Quiet and comfortable would definitely visit again”

Helpful Report

Posted 1 year ago

“Have used holidaycottages numerous times over the years. Great selection of properties to cater for all tastes, locations and holiday stays. Our go to when searching for a holiday rental. Easy process, good information and never had any issues.”

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Posted 1 year ago

“We stayed at Pound Retreat Chardstock A fabulous property and offered everything we needed. The owners were very amicable and helpful. The cottage was lovely and peaceful and well equipped. The village was quiet, but close to many places of interest and amenities. Totally recommend the homemade scones which greet you on arrival. We loved it Holiday cottages made booking this property nice and smooth.”

Helpful Report

Posted 1 year ago

“Booking was straight forward and arrival details were very clear. Sheep Dip Barn was a very nice property and positioned to visit different areas.”

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Posted 1 year ago

“Good choice of cottages and easy to use web site”

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Posted 1 year ago

“Location. Well equipped apartment. Parking”

Helpful Report

Posted 1 year ago

“Excellent property super clean in a beautiful location the apartment had everything you would require for a restful week and would definitely return”

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Posted 1 year ago

“Lovely views, very peaceful. However freezer needed defrosting, difficult to open door sometimes.Also back bedroom pillows very uncomfortable. Otherwise everything as it should be”

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Posted 1 year ago

“Always a pleasure to stay at Victory Cottage in Tenby. Great location and a very personable owner who will always help you should you have any issues. We have returned for the past 6 years Simplicity to book as ever”

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Posted 1 year ago

“The cottage wa slovely and clean, near to a pub and walking distance from Perranporth. The owners were also very nice to us.”

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Posted 1 year ago

“The accommodation was clean, comfortable and well maintained.”

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Posted 1 year ago

“We had a lovely time at the cottage. It is cosy and generally clean. The lady of the helpline was very kind and did her very best to sort out a problem we had with the temperature of the water.”

Helpful Report

Posted 1 year ago

“We had a wonderful holiday with great weather. The location of Merlin cottage was beautiful. The kitchen was well equipped and it was clean on arrival. The lovely lady who cleaned came half way through our holiday and changed the sheets and towels. However, the cottage was too small for 5 people and very tired. I would stay in the location again but not in Merlin cottage. Roger.”

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Posted 1 year ago

“Great property for a quiet and relaxing holiday.”

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Posted 1 year ago

“Great location - 10 mins walk to a lovely beach 😀 The accommodation had everything we needed and was very comfortable and the kitchen was well equipped. I loved the unexpected welcome pack with Prosecco etc.❤️ There was a hot tub which overlooked the woods at the back, and the dog liked sitting out on the balcony watching the rabbits. There was even a basket of things for the dog - towels etc. Excellent all round ☺️”

Helpful Report

Posted 1 year ago

holidaycottages.co.uk is rated 4.4 based on 1,995 reviews