holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,511 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,511 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our cottage, Barn Owl Cottage at Brandsby, was spotlessly clean and very comfortable. Booking the cottage was very easy. The description was very accurate. Instructions for contacting the owners were clear . We have used Holiday Cottages before and certainly will again.”

Helpful Report

Posted 2 months ago

“Please check your emails I've replied twice. What's the point of asking for feed back if its ignored.”

Helpful Report

Posted 2 months ago

“We had a problem with the shower door. I phoned the number provided and they sent someone to fix it directly. They kept us well informed throughout too.”

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Posted 2 months ago

“What didn't! After first night of no sleep I saw the state of the mattress . Appalling. It was replaced but we had to wait until the people in Florence Cottage next door had left and a mattress was brought through from thee and my husband had to assist the person who the management company had sent.Hot tub didn't work. When opened curtains fell off . Hob stopped working after two days. Furniture marked and scratched. This is what was advertised as ' luxury'!! Complained numerous times and still had no refund. Will never use your company again. All the issues we encountered had already been highlighted by the previous weeks occupants and nothing done to rectify before our arrival.”

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Posted 2 months ago

“Beautiful well equipped, perfectly positioned large cottage in the Swaledale valley, with wonderful views, away from the madding crowd. Who couldn’t be happy.”

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Posted 2 months ago

“The cottage we stayed in was clean, tidy and well decorated with all of the utilities you would ever need. The booking process with Holiday Cottages was simple and quick, they also supply useful information in the lead up to the holiday. We have used them for many years now and have no hesitation in recommending them to others”

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Posted 2 months ago

“Apartment was OK, clean but no heating for a few days. Weather was atrocious and a lot of shops were either shut down or just shut.”

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Posted 2 months ago

“The cottage was lovely except it was ridiculously hot with the aga on & as there was no other cooking facilities except the microwave it had to be on. I can't imagine what it was like to stay there during the hot summer we've recently had?? We had to open the back door & windows. Sadly the hot tub was also too hot for me. My husband, who normally likes much hotter water than myself also said it was hotter than he would have set it.”

Helpful Report

Posted 2 months ago

“I have already provided feedback on the cottage we stayed in. The booking process was easy BUT.. £25 waiver, £53 booking fee and £50 for dogs. Now even at minimum wage thats more hours cleaning charge than turnaround. This charge is std on all listings accepting pets, so i doubt if the owners see anything of this, its a poor show. £128 extras on a weeks booking. Never again.”

Helpful Report

Posted 2 months ago

“We have always used holiday cottages for our breaks and have never been disappointed with the properties. We prefer to stay in accommodation that is not pet friendly and all of the cottages we have stayed in have been in excellent condition, scrupulously clean , beautifully decorated and furnished with everything we could wish for. The booking experience is quick , efficient and well managed with regular information given on the lead up to the holiday.”

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Posted 2 months ago

“Perfect location, great accommodation and dog friendly perfect”

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Posted 2 months ago

“We were kept up to date with everything and as we have returned a second time, it shows how happy we are with your company. Keep up the good work. We will see you next year.👍”

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Posted 2 months ago

“Have booked quite a few holidays with holiday cottages.co.uk and have had a lovely holiday every time. Everything I needed to know was forthcoming and each property was superb for us and our dogs.”

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Posted 2 months ago

“I'd like to thank holiday cottages For the lovely holiday cottages we have booked with you over the yesrs Holiday cottages are trustworthy reliable abd professional in all aspects of their work . Holiday Cottages keep you wee informed of your holiday information notifing you several times of your cottage information I wouldn't boik with anybody else you are the best Holiday Cottages Well done.”

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Posted 2 months ago

“It was a lovely cottage in a lovely area,garden for dog,all things included for your stay,only negative was shower screen needs some real deep cleaning.”

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Posted 2 months ago

“We were very happy how everything was organised and done right.”

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Posted 2 months ago

“Excellent customer service made holiday easy with clear and timely information prior to our visit”

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Posted 2 months ago

“We have used Holiday Cottages many times & feel the description of properties is very good just make sure you read everything. We sometimes take our dog so ask for enclosed garden a better description of how safe the garden is would be extra helpful.”

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Posted 2 months ago

“As always good quality accommodation. We have booked with holidaycottages many times before and will do again. The place itself was of good standard as expected. For us it was a bit more than we usually pay but we picked it because of the swimming pool. It was worth the money to have an hour a day luxury swimming all to ourselves. Absolute heaven. Very quiet location but handy for Cromer and surrounding areas.”

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Posted 2 months ago

“Satisfactory”

Helpful Report

Posted 2 months ago

holidaycottages.co.uk is rated 4.4 based on 1,511 reviews