holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.34

4.3 Rating 809 Reviews

84 %

of reviewers recommend holidaycottages.co.uk

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4.3

Based on 809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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holidaycottages.co.uk 1 star review on 10th September 2025

Chris

holidaycottages.co.uk 5 star review on 8th September 2025

Mrs L J Holland

John

Anonymous

Anonymous // 01/01/2019

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“Am waiting for an apology/part refund for hot tub not working all week”

Helpful Report

Posted 1 month ago

“Mine was a very last minute booking but Holiday Cottages responded quickly and liased with the owner to ensure that they were prepared for my arrival. The property was as described, albeit a little more remote than I had anticipated, but I enjoyed my stay and the personal touches provided by my host were greatly appreciated. I would not hesitate to book through Holidaycottages.co.uk again.”

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Posted 1 month ago

“Well equipped beautiful cottage. Stunning location.”

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Posted 1 month ago

“The described overview of cottage was accurate, giving confidence in further bookings.”

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Posted 1 month ago

“The location was perfect, close to town but still quiet. The apartment was well equipped with everything we needed and a lovely welcome gift for us and the dog!”

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Posted 1 month ago

“The location was perfect, close to town but still quiet. The apartment was well equipped with everything we needed and a lovely welcome gift for us and the dog!”

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Posted 1 month ago

“Easy booking through website. Kept us well informed at all stages right up to departure.”

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Posted 1 month ago

“We had a lovely time at Muirybutts cottage. Clair was very responsive and helpful. The cottage interior and surroundings were so beautiful! The kids enjoyed playing in the garden. Thank you.”

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Posted 1 month ago

“Not what we expected. Will do more research if there is a next time ?”

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Posted 1 month ago

“I have rung everyday day this week askin for our £150 deposit bak. We have been bak for 2 weeks now!! I am currently still waitin for the manager to ring me!!!”

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Posted 1 month ago

“A very unsatisfactory stay at Loch Lubnaig cottage. We raised a complaint, but because the property is managed by owners, holiday cottages are not compensating and owners don't want to know. I would say don't go to this property if you like to have a shower. First impressions were excellent, until we wanted a shower. Upstairs shower was not functional, trickle of water in the bath if that and the shower downstairs ran cold every few seconds and not much force. This was all in spite of us not using any other taps while someone was trying to have a shower. There were six of us so one can only imagine the frustration and waste of time. My son took video of the trickle in bath, but he is having issues with accessing his phone. I'll add the video once sorted.”

Helpful Report

Posted 1 month ago

“We’ve been staying at 1 Devon Beach Court in Woolacombe for over 10 years, previously booking through Marsdens. This year, our booking was transferred to Holiday Cottages. While we had our usual lovely time, there were some property issues — including a broken key safe, loose shower fitting, and a broken toilet seat. As always, we followed check-out instructions carefully: left on time, property clean and tidy, beds stripped, bins emptied. A few days after our stay, our £250 deposit was returned — but the very next day, we received an unexpected email stating we were banned from booking again due to the “very poor state” the property was left in. Despite contacting the company and writing twice to their complaints department, we’ve had no response. No evidence of any wrongdoing has been provided. The lack of communication and customer service has been deeply disappointing, especially after many years of being a respectful repeat guest. We would advise future customers to be cautious when booking through Holiday Cottages or Marsdens, particularly in how issues are handled. This experience has left us feeling unfairly treated and unheard.”

Helpful Report

Posted 1 month ago

“The cottage was very very dirty when we arrived on the Friday night. Other than clean sheets on the beds it appeared nothing had been cleaned since it was last used. Floors were filthy and hadn't been hoovered, hair every where, dirty toilet, rotten food in the sink, dirty surfaces, cobwebs - I could easily go on listing things. After complaining to the owner the following morning we were told it would be cleaned that day. When we returned it looked exactly the same. So we ended up cleaning the whole place ourselves. There were very few cleaning products or cloths. The owner eventually arrived on Saturday eve to say sorry. He said he'd bring some cleaning stuff round the next day but didn't even bother to do that. The whole place needs some proper effort and more things to make it homely - it's very basic. Other than crockery there was very little in the kitchen. Other than bedside tables there's no where to put anything in the main bedroom. The garden - front and back needs some attention. There are nettles and brambles across the path as you go up to the property and the wooden steps are wobbling. They didn't leave the WiFi code for us. The drive is on a corner of busy road and quite dangerous to pull out on to. I did contact Holiday Cottages about this weeks ago but they haven't replied at all. So, I think it's only right that I leave this review of our experience.”

Helpful Report

Posted 1 month ago

“This is our second stay in The Mowhay Everything as expected, clean and tidy. Comfortable and relaxing. It's on a working farm but we were never disturbed by noise. Beautiful surroundings Take your time driving down the long driveway, I put My car in neutral from the first bend and just slowly rolled down, it's a little bumpy but just take it easy. Love the heated pool Was looking forward to the afternoon tea that welcomed us last year but alas...we had some very nice biscuits to greet us instead! Would definitely stay here again”

Helpful Report

Posted 1 month ago

“Very musty smell, cobwebs everywhere, dust all up the stairs treads, windows stuck fast including the fire escape in bedroom (husband forcefully managed to loosen this). Very dark, had to have lights on continuously. This was due to trees becoming too big and overgrown. All cooking equipment in cupboards dirty, had to wash before being able to use them. Outside chairs and tables were dirty and very uninviting. A visitors book would be good to give recommendations for food, beaches etc. On the plus side we slept well, a very comfortable bed. Sorry to have to be so negative, but on this occasion very disappointing.”

Helpful Report

Posted 1 month ago

“Very pleased with flat lovely and clean and convenient for what we wanted to do locally”

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Posted 1 month ago

“Absolutely perfect cottage beautifully decorated and in the perfect location! Jen our host was just lovely and had everything organised to the tiniest of details! We will be back and absolutely recommend Jen and her beautiful cottage to anyone!”

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Posted 2 months ago

“This is the 4th holiday we booked. Very smooth process. All cottages to a very high standard and immaculate. Had 4 happy family holidays.”

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Posted 2 months ago

“A great place to stay for the best of the New forest. Very tidy with everything we needed on hand. A very good safe garden for our dog. Thank you”

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Posted 2 months ago

“The palms was lovely and clean with all the amenities required. Julie and Mike were really welcoming and were contactable throughout our stay if we needed! We visited the palms a couple of days after our wedding. Mike and Julie had left us flowers, prosecco and a card as well as a mr and mrs sign which was lovely! Will definitely book again!”

Helpful Report

Posted 2 months ago

holidaycottages.co.uk is rated 4.3 based on 809 reviews